After migration I cant edit theme setting

This topic has 12 replies, 3 voices, and was last updated 2 years, 11 months ago ago by Olga Barlow

  • Avatar: Adel
    Adel
    Participant
    July 6, 2021 at 11:26

    Hi support
    After I migrated the website with wpvivid and replaced all the urls in the database
    I reactivated the theme with new license but I have many issues
    – i cant edit with customise button with theme options keep loading

    – elementor working only in safemode
    – slide revolution is not showing me any slide

    how to solve the problem

    Please, contact administrator
    for this information.
    11 Answers
    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    July 6, 2021 at 15:44

    Hello,

    Probably you did not migrate correctly. Try the Duplicator plugin and let me know if you have issues after migration with the Duplicator.

    Regards

    Avatar: Adel
    Adel
    Participant
    July 7, 2021 at 13:24

    Hi
    I have used Duplicator Pro
    I have activated the licence and have elementor pro also
    the same issues still exist

    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    July 7, 2021 at 15:47

    Hello,

    Provide us with WP Dashboard and FTP access to your site to check the issue in more detail. Your site is under maintenance mode and we can’t check it.

    Regards

    Avatar: Adel
    Adel
    Participant
    July 7, 2021 at 19:00

    here are the requested login data

    Please contact administrator
    for this information.
    Avatar: Adel
    Adel
    Participant
    July 7, 2021 at 19:09

    here are the problems
    – I cant edit any page with elementor / even my activated pro version
    – I cant reach My all created Slider revolution slides
    – I cant customizing the theme even after the activation.
    – if I I update the core plugin it is changing the home page header and many style inside the pages

    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    July 8, 2021 at 08:54

    Hello,

    1) FTP access is incorrect https://prnt.sc/19fr98a
    2) You use out of date versions of WP, theme and bundled plugins. We need to update them all.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    July 8, 2021 at 09:15

    Hello,
    We have updated WP, our theme, and bundled plugins.

    – I cant edit any page with elementor / even my activated pro version

    it works if Elementor Pro is deactivated https://prnt.sc/19fv049
    Contact Elementor plugin author to find out why their plugin causes the issues with the page editing and js errors in the console https://prnt.sc/19fvq2u

    – I cant reach My all created Slider revolution slides

    Check now

    – I cant customizing the theme even after the activation.

    Check now and let m know if you have any issues with this now.

    – if I update the core plugin it is changing the home page header and many style inside the pages

    Because you need to update not just the core plugin but also the XStore theme to the latest version

    Regards

    Avatar: DavidBSI
    DavidBSI
    Participant
    July 8, 2021 at 09:40

    Hi,

    We have similar issue after a migration. What did you do ?

    Edit: Ignore this comment. The issue comment form a non closed html comment. Now everithyng is fine.

    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    July 8, 2021 at 10:13

    Hello @DavidBSI

    Glad to hear that you sorted it out.

    Regards

    Avatar: Adel
    Adel
    Participant
    July 8, 2021 at 13:10

    thanks but, many things changed after the update
    this what happened with me also when I tried before

    – the header old style (reseted) I have to design it again (I tried to import the exported setting file from the old website / not worked !)
    – now there is a pop up in the bottom of the page (etheme-sticky-cart etheme-sticky-panel) (how to disable it) ?

    Please contact administrator
    for this information.
    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    July 8, 2021 at 16:01

    Hello,

    1) I don’t see issues with the header styles https://gyazo.com/ac6c7a035798bfca7a89d8ca970593ea
    Could you, please, describe issue in more detail? Provide screenshot of the issue for better understanding.

    2) You can disable it from theme options https://prnt.sc/19i8p67

    Regards

  • Viewing 12 results - 1 through 12 (of 12 total)

You must be logged in to reply to this topic.Log in/Sign up

We're using our own and third-party cookies to improve your experience and our website. Keep on browsing to accept our cookie policy.