You are welcome.
1) Don’t rename the parent theme because then you’ll have a problem with the autoupdate. If you rename the theme then you need to update theme manually via FTP every time we release an update. In your case, you used the latest version of the XStore core plugin and old version of the theme. It was the reason of the issue.
3) We don’t speak your language, so we can’t translate theme and plugin for you. I just uploaded translation files with the partial translation that we got from another client. So, to finish translation go to Loco Translate > Themes > XStore theme (Loco translate > Plugins > XStore core plugin), edit the translation and translate missing strings.
4) Within the next 2 days.
Regards
Olga Barlow
Participant
July 13, 2021 at 14:11
Hello,
Our script (that calls the sticky section) is called while page and content are fully loaded. Block height changes once you change the variation, so it’s impossible to revalidate the sticky section because it was done only once at the very beginning and can’t be done in other ways. Trigger that starts while you change the variation is – found_variation
http://prntscr.com/1asshb4 – WooCommerce scripts
Example of using in custom scripts $('.variations_form').on('found_variation', function() { console.log('variation found') } );
Regards
Olga Barlow
Participant
July 13, 2021 at 14:00
Hello,
Thank you. I passed the issue to our developers. I’ll inform you once they find the solution to refresh the video player size after clicking on the tab.
Regards
Olga Barlow
Participant
July 13, 2021 at 13:50
Hello,
Try to disable third-party plugins that do not come bundled with our theme one by one and check which one causes the issue. We could do nothing from the theme side if it does not work even with the default Storefront theme.
Regards
Olga Barlow
Participant
July 13, 2021 at 13:47
Hello,
Yes, issue will be fixed in the next theme update.
Regards
Olga Barlow
Participant
July 13, 2021 at 13:46
Hello,
Contact your hosting provider and ask them if they block outgoing/ingoing connections to our server 136.243.62.35
To activate theme your site should be able to make request to our server and get a response.
Are you using CDN? Could you, please, clear the CDN cache? We made some changes and want to check them but it looks that your site loads the old version.
Regards
Olga Barlow
Participant
July 13, 2021 at 10:35
Hello,
Nevermind, we were able to update theme from WP Dashboard. Check now.
Regards
Olga Barlow
Participant
July 13, 2021 at 09:39
Hello,
1) Provide us with screenshots of the options that cause the mentioned error.
2) Provide us with WP Dashboard and FTP access to your site to check the issue in more detail and help you.
Regards
Olga Barlow
Participant
July 13, 2021 at 09:38
Hello,
All the available options for the mobile menu font you can find in Theme Options > Header builder > Mobile menu > OFF-CANVAS CONTENT.
Take our apologies for the delay in answering.
1) Edit page using Elementor page builder and change the items according to your needs https://prnt.sc/1aqsygf
2) Contact WPML support to get more information about Media translation and to get help with this issue.
Regards
Olga Barlow
Participant
July 13, 2021 at 08:52
Hello,
Oh, please, don’t use main area to share private information. Use the Private content area for these purposeshttps://prnt.sc/1aqknah
Information that added to the main area is visible for all the users!
You use out of date version of theme. We need FTP access to your WP installation to help you with update and then activate theme.
Regards
Olga Barlow
Participant
July 12, 2021 at 21:05
Hello,
WooCommerce does not have such option. Submit additional customization request here if you need help with this. Our default support does not include customization services https://themeforest.net/page/item_support_policy.
Regards
Olga Barlow
Participant
July 12, 2021 at 21:03
Hello,
Are you talking about widget titles? Could you, please, provide us with a link to your shop page?
Regards
Olga Barlow
Participant
July 12, 2021 at 21:01
Hello,
I have deleted duplicated header. Try to make changes now. Let me know if you still have issues after that.
Regards
Olga Barlow
Participant
July 12, 2021 at 20:56
Hello,
Check now.
Regards
Olga Barlow
Participant
July 12, 2021 at 20:47
Hello,
This is out of date notification. We have fixed this issue once you provided FTP.
We used Masonry media grid and item design Masonry media: Default https://prnt.sc/1ale2sm
I see that you use the same but it uses a different structure. I passed your issue to our developers.
Regards
Olga Barlow
Participant
July 12, 2021 at 20:14
Hello,
You are welcome.
Regards
Olga Barlow
Participant
July 12, 2021 at 20:13
Hello,
Add the below custom to Theme Options > Custom CSS to hide that button
You are welcome.
Some other warnings are not critical and could not be fixed due to theme functionality (for example there is my login form for the desktop and mobile device and it causes duplicated ids but it does not affect login option).
We’ll release the next theme update that includes fixes that we made on your site. Don’t replace theme files before the next theme update. CSS changes won’t cause any issue.
Regards
Olga Barlow
Participant
July 12, 2021 at 20:08
Hello,
1) Could you, please, provide us with the screenshot for better understanding?
