Forum Replies Created

Viewing 30 posts - 6,901 through 6,930 (of 30,391 total)
  • Avatar: Olga Barlow
    Olga Barlow
    Participant
    July 14, 2021 at 16:33
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    July 14, 2021 at 16:30

    Hello,

    Sorry, can’t log in to your site because of limits that you set https://gyazo.com/f0604a59fdf86272f15b5a31a8340fb3

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    July 14, 2021 at 16:29

    Hello,

    But these files are not the theme files https://prnt.sc/1b3f5hy It looks that it’s your hosting autogenerated js files and they are not available I suppose, that’s why the layout looks broken.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    July 14, 2021 at 16:24

    Hello,

    It looks the Revolution slider plugin was not installed. Provide us with WP Dashboard access to check and help you.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    July 14, 2021 at 16:22

    Hello,

    We don’t provide support via emails, only on the support forum.
    I cleared the plugins caches and the site is ok. Check again, please.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    July 14, 2021 at 16:19

    Hello,

    Go to Pages > edit your home page, edit row that includes your Revolution slider and disable option Stretch Row and content. Choose Default instead of the stretch. Check the slider after that.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    July 14, 2021 at 16:17

    Hello,

    Yes, it’s compatible. Provide screenshot of the issue because I checked the site and it looks ok.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    July 14, 2021 at 16:16

    Hello,

    Provide us with link to page with the issue. We need to inspect the elements to help you.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    July 14, 2021 at 16:14

    Hello,

    If you use WPBakery then you may try Massive Addons elements to create horizontal info list https://massive.mpcthemes.net/connected-icon-column/#horizontal
    You can import presets and examples from the Massive Addons panel.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    July 14, 2021 at 16:10

    Hello,

    1) Captcha comes from woo-ajax-loginregister plugin. Contact plugin author to disable it or check the plugin settings.
    2) WooCommerce does not have option for such redirect. Contact Dokan plugin author if they have option for this redirect. We can do nothing from theme side for this.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    July 14, 2021 at 16:03

    Hello,

    Set the custom height for your slider https://prnt.sc/1b37dp5 and cover for the bg image in the slider settings https://prnt.sc/1b371t2

    Check the slider now.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    July 14, 2021 at 15:54

    Hello,

    Theme Options > WooCommerce > Shop > Product styles > Product Content Elements > enable add to cart button and Product Content Effect > Choose default.
    Also, add the below code to Theme Options > Custom CSS to disable click by image

    .content-product .product-content-image {
        pointer-events: none;
    }

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    July 14, 2021 at 15:42

    Hello,

    1) Is it ok that copyrights will be overlapped by the mobile panel?
    Then add the below code to Theme Options > Custom CSS

    .etheme-sticky-panel.outside {
        opacity: 1;
        visibility: visible;
        transform: none;
    }

    2) You can try to add additional padding for the mobile panel using custom code
    below

    .et-mobile-panel {
        padding: 0 15px;
    }

    Check if this is suitable for you.
    5) I have already done that and told you to check.

    any answer for 3,4,6 now?

    Sorry, don’t understand you. We fixed the mentioned things and asked you to check.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    July 14, 2021 at 15:26

    Hello,

    Enable page builder for the Static blocks https://www.8theme.com/documentation/xstore/support/static-blocks/ and then go to Static Blocks > edit footer static block using page builder.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    July 14, 2021 at 15:25

    Hello,

    WooCommerce does not have such options by default for the product attributes. You need to look for third-party plugins to apply conditions and file uploading.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    July 14, 2021 at 15:22

    Hello,

    Do you use Jetpack plugin? It’s a known issue of the plugin. Contact plugin author to fix this.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    July 14, 2021 at 15:20

    Hello,

    Because you did not add the Account element to header. Edit header and add the Account element to header connection block https://gyazo.com/7794bf738fe8761cc7e7f112df35f151

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    July 14, 2021 at 15:13

    Hello,

    Choose the position Bottom in the settings, save changes and then change position back to Off-canvas and save changes again. Check the mobile filter after that.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    July 14, 2021 at 15:10

    Hello,

    Edit the product with the incorrect order and check the order of the attributes in the product settings.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    July 14, 2021 at 15:07

    Hello,

    It was in theme translation files but marked as Fuzzy https://prnt.sc/1b2tqoi
    Check now.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    July 14, 2021 at 15:04

    Hello,

    Can’t log in to your site https://gyazo.com/267a6fd2ad4b3533522154e3fc1e6541
    Go to Pages > edit home page > edit the first row and change the Stretch settings to Default instead of Stretch row and content. Check the slider after that.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    July 14, 2021 at 13:14

    Hello,

    Check now.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    July 14, 2021 at 13:03

    Hello,

    1) I don’t see the mentioned issue on your site https://gyazo.com/46c16eb99d8d20f2a4ce67ccf4be7ac9

    2) You had the padding for the section for the mobile devices https://gyazo.com/ba58f72323b142cb16df087bc758a827
    Check now.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    July 14, 2021 at 12:24

    Hello,

    Your screenshot is broken. You can use Gyazo tool to make and share screenshot.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    July 14, 2021 at 12:17

    Hello,

    Provide us with WP Dashboard and FTP access to your site, please. The HTML structure that you have on your site is different than we have in the original theme. Did you make any changes in parent theme files?

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    July 14, 2021 at 12:15

    Hello,

    Take our apologies for the delay. Reply times can vary from time to time and be up to 24 hours Monday – Friday.

    Try to activate theme now.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    July 14, 2021 at 12:14

    Hello,

    Provide us with WP Dashboard access to check the issue in more detail.

    Rdegards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    July 14, 2021 at 12:13

    Hello,

    I checked your site and you have B score https://gtmetrix.com/reports/fivedbuy.com/hUpd2H0F/

    Read this post about DOM https://docs.wp-rocket.me/article/1412-avoid-an-excessive-dom-size
    Edit your page and Product elements and enable Lazy loading for the Product elements. It should reduce the DOM structure.
    Also, you may try to reduce the DOM results on the page by reducing the number of sections of the page/elements in the footer or header.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    July 14, 2021 at 12:06

    Hello,

    You have created one more topic with the same issue. I close this one and let’s continue the conversation here https://www.8theme.com/topic/how-can-i-speed-up-my-website/#post-294031 to avoid misunderstanding.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    July 14, 2021 at 11:58

    Hello,

    1) Provide us with link to the page where you have that section. We need to understand what elements and settings you use to help you.

    2) Sorry, don’t understand what file do you want to import. If you need to translate theme and XStore core plugin follow the documentation https://www.8theme.com/documentation/xstore/theme-translation/base-theme-translation/

    Regards

  • 1 2 3 230 231 232 1,012 1,013 1,014
    Viewing 6,930 results - 6,901 through 6,930 (of 30,391 total)
Viewing 30 posts - 6,901 through 6,930 (of 30,391 total)
We're using our own and third-party cookies to improve your experience and our website. Keep on browsing to accept our cookie policy.