I don’t see problem with your mobile menu once I disabled Inline CSS plugin.
Regards
Olga Barlow
Participant
July 16, 2021 at 11:02
Hello,
I suppose the issue was caused by the Inline CSS plugin. I don’t see problem with your blog on desktop or mobile https://prnt.sc/1bqj0dh
Theme does not have many problems but third-party plugins may cause compatibility issues.
Regards
Olga Barlow
Participant
July 16, 2021 at 10:57
Hello,
I see that you try many elements but I don’t understand what result are you trying to achieve. Could you, please, provide screenshot of the result that you need and we’ll suggest to you what element will suit your needs instead of trying elements that are not suitable for you and creating on tens topics?
Regards
Olga Barlow
Participant
July 16, 2021 at 10:55
Hello,
Tell me what’s wrong with the navigation? https://prnt.sc/1bqgrrz
I changed the size of the images to fit the container width and don’t see any problems with the post gallery navigation.
So, provide us with a screenshot of the issue for better understanding.
Regards
Olga Barlow
Participant
July 16, 2021 at 10:51
Hello,
Provide us with link to page where you use this element to check the mentioned issues.
Regards
Olga Barlow
Participant
July 16, 2021 at 10:49
Hello,
Blog carousel displays carousel. A simple grid is the layout of the single slide, not the whole element. I set image size instead of the empty field (450×300) and it looks ok https://prnt.sc/1bqfak0
Regards
Olga Barlow
Participant
July 16, 2021 at 10:46
Hello,
Provide us with link to page where you use this element.
Regards
Olga Barlow
Participant
July 16, 2021 at 10:44
Hello,
I suppose issue was caused by the third-party plugin that you used (disable Admin Ajax). Don’t see issues with the mentioned element when the plugin is disabled.
Regards
Olga Barlow
Participant
July 16, 2021 at 10:44
Hello,
I suppose issue was caused by the third-party plugin that you used (disable Admin Ajax). Don’t see issues with the mentioned element when the plugin is disabled.
Regards
Olga Barlow
Participant
July 16, 2021 at 10:43
Hello,
If I add the Post Slider element I see 3 posts in the slider https://prnt.sc/1bqd0vy
If you want to display 3 items per view use the Blog carousel element.
Regards
Olga Barlow
Participant
July 16, 2021 at 10:36
Hello,
You used out of date version of WPBakery plugin. Try now. Also, you can use WPBakery backend editor.
Regards
Olga Barlow
Participant
July 16, 2021 at 10:35
Hello,
Don’t disable Admin-AJAX using Disable Admin-AJAX plugin. Admin-AJAX is required if you use ajax search and for many other theme options.
We checked your site using iPhone and did not face issue with the search https://prnt.sc/1bqb1lq
Did you use XStore > File generator? Try to remove file and check after that. If it does not help then move your site to live server and provide us with access.
Regards
Olga Barlow
Participant
July 16, 2021 at 08:58
Hello,
You copied header.php file to the child theme and it causes some issues. We removed file and placed your custom code to the Insert header and footers plugin area.
Also, you used the File generator and it requires re-generation after theme update.
Check now, please.
Unfortunately, we can’t check and fix the issue without access to your site especially if you don’t have this error on the dev site.
Regards
Olga Barlow
Participant
July 15, 2021 at 17:38
Hello,
Provide us with WP Dashboard and FTP access to your site, please. We’ll check the issue in more detail. Also, don’t forget to install Cloudflare plugin and login into the account to allow us to clear the cache from the WP Dashboard.
Regards
Olga Barlow
Participant
July 15, 2021 at 17:36
Hello,
Point is that if theme was updated correctly and the cache cleared you should not have any issues with the update. If you provide us with the WP Dashboard and FTP access to your site we could help you with the update.
1) You have already asked about this redirect. We told you that we don’t have option for this in our theme. Contact vendor plugin with this request.
2) Enable page builder for the static blocks https://www.8theme.com/documentation/xstore/support/static-blocks/ and edit the mega menu static block to change content or add additional categories.
3) Go to Theme Options > Header builder > Account > Content Type > choose None.
Regards
Olga Barlow
Participant
July 15, 2021 at 17:29
Hello,
the mobile menu (one page mode) is lagging when loading the screen.
Could you please provide video using Gyazo gif tool what effect do you want to change?
Regards
Olga Barlow
Participant
July 15, 2021 at 17:14
Hello,
Thank you for choosing our theme!
Use child theme, it allows you to customize something if you need it.
I prefer Elementor but many of our customers prefer WPBakery. So it’s an individual preference.
1) Where do you have this issue? Provide us with link to page.
2) Do you use Jetpack plugin? They have issues with the sliders after the plugin update https://wordpress.org/support/topic/v9-9-breaks-elementor-carousel-image-widget/ They will fix it in the next update we suppose. Follow the instructions from the plugin author or disable the plugin.
3) Go to Theme Options > WooCommerce > Single product > disable fixed image option.
4) Add the Row and set the green background in the row settings. Add the Brands carousel element to the row. Before this go to Products > Brands > create brands with the images.
5) But you already have this. So, what exactly do you need? To edit that edit the header https://www.youtube.com/playlist?list=PLMqMSqDgPNmDu3kYqh-SAsfUqutW3ohlG
Regards
Olga Barlow
Participant
July 15, 2021 at 16:30
Hello,
Did you make any changes to the child theme? Did you update both XStore and XStore core plugins?
Regards
Olga Barlow
Participant
July 15, 2021 at 16:24
Hello,
Access is incorrect https://prnt.sc/1bg8ufx
Provide us with the correct WP Dashboard and FTP access.
