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Topic: Header Crash after update and Product gallery crash

The Hatt Market

Participant

July 15, 2021 2:37 pm

after update the header crash and product gallery crash. huh
Site URL: hidden
Theme version: .1.0

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Olga Barlow

Support staff

July 15, 2021 2:38 pm

Hello,

Did you clear the CDN cache and plugin cache after theme and XStore plugin update?

Regards

#294237 copied to clipboard

The Hatt Market

Participant

July 15, 2021 2:45 pm

how i want to clear the CDN cache and plugin cache?

#294239 copied to clipboard

Olga Barlow

Support staff

July 15, 2021 3:03 pm

Hello,

Follow the cache plugin docs (as a rule somewhere in the plugin settings depending on cache plugin youuse) and CDN docs https://support.cloudflare.com/hc/en-us/articles/200169246-Purging-cached-resources-from-Cloudflare

Regards

#294242 copied to clipboard

The Hatt Market

Participant

July 15, 2021 3:06 pm

i already clear the cache, but still same. huhuh

#294243 copied to clipboard

Olga Barlow

Support staff

July 15, 2021 5:38 pm

Hello,

Provide us with WP Dashboard and FTP access to your site, please. We’ll check the issue in more detail. Also, don’t forget to install Cloudflare plugin and login into the account to allow us to clear the cache from the WP Dashboard.

Regards

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