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Olga Barlow

Participant

July 16, 2021 at 14:09

Hello,

Do you use Jetpack plugin? They have issues with the sliders after the plugin update https://wordpress.org/support/topic/v9-9-breaks-elementor-carousel-image-widget/ They will fix it in the next update we suppose. Follow the instructions from plugin author or disable plugin.

Regards

#294414 Copied In reply to: Problem with site after update

Olga Barlow

Participant

July 16, 2021 at 14:07

Hello,

Provide us with WP Dashboard and FTP access.

Regards

#294413 Copied In reply to: Pages do not appear

Olga Barlow

Participant

July 16, 2021 at 14:06

Hello,

Issue was caused by out of date header file in the child theme.
We have updated header.php file in the child theme. Check now.
We would recommend you using the Insert header footer plugin if you need to add any code before the close head tag.

Regards

#294412 Copied In reply to: Header & Footer Errors since update

Olga Barlow

Participant

July 16, 2021 at 13:59

Hello,

That’s very strange. I have imported theme options of the demo that you use. But could you please, describe your actions step by step? Did you open the Theme Options in few tabs and edited products at the same time? What pages of your site were opened while options resetting?

Regards

#294409 Copied In reply to: Theme css problem

Olga Barlow

Participant

July 16, 2021 at 13:51

Hello,

Go to XStore > File generator > remove the generated file. Don’t generate a file till we fix the issue in the theme update. Follow theme changelog.

Regards

#294408 Copied In reply to: the problem after updating the site

Olga Barlow

Participant

July 16, 2021 at 13:50

Hello,

Fixed. Check now, please.

Regards

#294407 Copied In reply to: Portfolio list ul changed

Olga Barlow

Participant

July 16, 2021 at 13:46

Hello,

I don’t see the mentioned issue https://gyazo.com/45f685c8a30acc53445a59d44c53d11b Have you sorted out?

Regards

#294406 Copied In reply to: Image doesnt appear

Olga Barlow

Participant

July 16, 2021 at 13:44

Hello, @Najir

I don’t see the mentioned issue on your site. Have you sorted out?

Regards

#294405 Copied In reply to: Menu is not showing on website

Olga Barlow

Participant

July 16, 2021 at 13:43

Hello, @Dhawal Saxena

Issue was caused by the file generator. We’ll fix this in theme update. Till we release update don’t generate file.

Regards

#294402 Copied In reply to: Menu is not showing on website

Olga Barlow

Participant

July 16, 2021 at 13:40

Hello,

You used https://abstore.in/wp-content/uploads/2018/06/Logo-Yellow-200×200-1.png image for the logo. But there is no such image. I added the correct link to logo and it displays.

Regards

#294401 Copied In reply to: WooCommerce PDF Invoice

Olga Barlow

Participant

July 16, 2021 at 13:04

Hello,

First slide of your slider was blank, without image. Third slide was with missing image too. I have disabled slide without image, uploaded and optimized image for other 2 sides. Uploaded correct logo because you had the missing logo, enabled cache and speed results are good https://gtmetrix.com/reports/abstore.in/JHUC0Y6t/ https://tools.pingdom.com/#5eabcc29d4000000
We would suggest you improve images https://prnt.sc/1brj5u8 Use jpg instead of png images. and optimize then using https://tinypng.com/

Regards

#294397 Copied In reply to: Website Loading Too Slow

Olga Barlow

Participant

July 16, 2021 at 12:28

Hello,

Allow access to your file. Next time you may use the Gyazo tool to make screenshot and share link.

Regards

#294392 Copied In reply to: Stikcky toggle sidebar, instagram API, form tracking order

Olga Barlow

Participant

July 16, 2021 at 12:27

Hello,

It’s difficult to tell you the reason of the issue by the screenshot only. Provide us with WP Dashboard access to your site, please.

Regards

#294390 Copied In reply to: Slider Editor Blanks

Olga Barlow

Participant

July 16, 2021 at 12:25

Hello,

Do you use Jetpack plugin? They have issues with the sliders after the plugin update https://wordpress.org/support/topic/v9-9-breaks-elementor-carousel-image-widget/ They will fix it in the next update we suppose. Follow the instructions from plugin author or disable plugin.

Regards

#294389 Copied In reply to: Product Gallery Image layout has bugs.

Olga Barlow

Participant

July 16, 2021 at 12:24

Hello,

Provide us with WP Dashboard access to your staging site, please.

Regards

#294388 Copied In reply to: Header & Footer Errors since update

Olga Barlow

Participant

July 16, 2021 at 12:22

Hello,

Go to XStore > File generator > remove the file. We’ll fix the file generator soon and release new update. Till this happened use default styles.

Regards

#294387 Copied In reply to: Whole site gone wrong after updates Menu, Single product page,mobile menu,

Olga Barlow

Participant

July 16, 2021 at 12:21

Hello,

You are welcome. This is what I see there https://prnt.sc/1br7qll
So, what is wrong there? Could you show me screenshot of your editor to understand how it should be?

Regards

#294386 Copied In reply to: Problem with home page photo not update

Olga Barlow

Participant

July 16, 2021 at 12:19

Hello,

Provide us with WP Dashboard and FTP access to your site to check the issue in more detail, please.

Regards

#294385 Copied In reply to: Problem since update theme V8.0

Olga Barlow

Participant

July 16, 2021 at 12:17

Hello,

Do you use Jetpack plugin? They have issues with the sliders after the plugin update https://wordpress.org/support/topic/v9-9-breaks-elementor-carousel-image-widget/ They will fix it in the next update we suppose. Follow the instructions from plugin author or disable plugin.

Regards

#294384 Copied In reply to: Problem On Product Page After Update

Olga Barlow

Participant

July 16, 2021 at 12:16

Hello,

I don’t see 3 lines title on the home page https://gyazo.com/7e3519b7821faf6ee5b406061b4ee71d

Regards

#294383 Copied In reply to: Product title problem

Olga Barlow

Participant

July 16, 2021 at 12:13

Hello,

Provide us with link to your site and WP Dashboard access. We’ll check the issue in more detail.

Regards

#294382 Copied In reply to: Product Page Mega Menu Dropdown Cant Display

Olga Barlow

Participant

July 16, 2021 at 12:12

Hello,

1. We arw sorry, but we are not CSS teachers, we don’t study users. Watch more video tutorials about the boxed model to get difference between margin and padding if the classic description is not very clear for you. They do different things and it’s very clear when you apply them for the block with the background.
2. Reduce padding
3. If you want to add more space between text and button use either margin-top for the bottom or margin-bottom for the text.
4. It’s not our theme option. Read more in Elementor documentation https://elementor.com/help/mask-option/

Regards

#294381 Copied In reply to: Margin and Padding difference

Olga Barlow

Participant

July 16, 2021 at 12:00

Hello,

Could you, please, provide us with WP Dashboard access to your site? We’ll check optimization in more detail.

Regards

#294380 Copied In reply to: Some issues in xstore theme

Olga Barlow

Participant

July 16, 2021 at 11:40

Hello,

1) WooCommerce shortcode used to display product on the home page. It does not uses Ajax add to cart. Page is reloaded after adding to cart if Ajax is not used. It’s not possible to open the cart popup after page reloading.

2) I don’t see the mentioned issue https://prnt.sc/1bqus94

Regards

#294378 Copied In reply to: Main header issue – product page showing different menu and home page different

Olga Barlow

Participant

July 16, 2021 at 11:33

Hello,

Go to WooCommerce > Status > Tools > click install default pages to install the cart, checkout, my account pages. It looks the checkout page is missing on your site.

Regards

#294376 Copied In reply to: Unable to Customize Products Page

Olga Barlow

Participant

July 16, 2021 at 11:27

Hello,

Go to Theme Options > WooCommerce > Single product > Move Product Name In Breadcrumbs > Off. Or use theme translation files to translate the “PRODUCT INFORMATION” to anything you need https://www.8theme.com/documentation/xstore/theme-translation/base-theme-translation/

Regards

#294375 Copied In reply to: Change Title in product page

Olga Barlow

Participant

July 16, 2021 at 11:24

Hello,

Go to Theme Options > WooCommerce > Shop > Product page layout > disable Product Added Notification option.

Regards

#294374 Copied In reply to: Add to cart product feature

Olga Barlow

Participant

July 16, 2021 at 11:20

Hello,

Update theme to version 8.0 and try to upload Compare SVG file. Don’t forget to install SVG support plugin before this.

Regards

#294373 Copied In reply to: compare customized “svg icon code” not working?

Olga Barlow

Participant

July 16, 2021 at 11:14

Hello,

Could you, please, provide us with WP Dashboard and FTP access? We’ll check the issue in more detail.

Regards

#294370 Copied In reply to: Email builder – customer new account : shortcode

Olga Barlow

Participant

July 16, 2021 at 11:04

Hello, @eagleeyes

I don’t see the problem with your mobile menu. Create an individual topic and provide a short video of the issue for better understanding.

Regards

#294366 Copied In reply to: Mobile Menu Button Not Working
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Viewing 6,810 results - 6,781 through 6,810 (of 30,391 total)

Viewing 30 posts - 6,781 through 6,810 (of 30,391 total)

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Forum Replies Created

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