Forum Replies Created

Viewing 30 posts - 6,331 through 6,360 (of 30,391 total)
  • Avatar: Olga Barlow
    Olga Barlow
    Participant
    July 26, 2021 at 12:12

    Hello,

    Take our apologies for the delay in answering. We have a lot of requests these days.

    1) What device do you use? Could you, please, provide us with video of the issue? Try to check the site using an incognito window.

    2) I don’t see any issues with the selector or add to cart button https://gyazo.com/a632b1d26de5931b2a6cb7eab0c4979b Provide us with video of the issue.

    3) Currency switcher just was missing in widget area. Readded the widget. Check bnow, please.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    July 26, 2021 at 10:55

    Hello,

    No, it’s not possible for a simple page.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    July 26, 2021 at 10:54

    Hello,

    Apologies for the delay in our reply. We are dealing with a higher volume of support requests due to the new WP version release. Thank you for your patience.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    July 26, 2021 at 10:48

    Hello,

    Thank you. I passed your issue to our developers. I’ll inform you once they fix the problem.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    July 26, 2021 at 10:43

    Hello, @yeb3ch

    Thank you for your support and for your understanding.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    July 26, 2021 at 10:42

    Hello, @Mert

    Apologies for the delay in our reply. We are dealing with a higher volume of support requests due to the new WP version release. Thank you for your patience.

    1) The very first “Default header” can’t be removed or unset. You can edit that according to your needs to display header content on the whole site. If you want to keep that layout like backup or something but create an additional header to show for the whole site, you can create one more custom header and choose where to show that header in the conditions.

    At this moment I left 2 headers on your site: “Default” one for the EN version and “EN – Default header” for the EN version https://prnt.sc/1g3onhj

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    July 26, 2021 at 10:31

    Hello,

    Apologies for the delay in our reply. We are dealing with a higher volume of support requests due to the new WP version release. Thank you for your patience.

    1) Check the header now. Edit the default header to change the PL version. Edit the EN – default header to change the EN version of your header.

    2) You can manager sidebar position in the page settings https://prnt.sc/1g3kcnc
    But keep in mind that the WooCommerce plugin does not display filter widgets on simple pages. It displays filters on the archive pages only (shop page and product categories).

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    July 24, 2021 at 07:23

    Hello,

    Go to Dashboard > Updates > click Check again link. You should get the update notification. Sometimes WordPress requires up to 2 days to display update notification because. Using that link you can make force check.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    July 23, 2021 at 21:02

    Hello,

    Try to disable the Age popup, clear the cache of the cache plugin that you use and check after that.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    July 23, 2021 at 20:37

    Hello,

    Try to go to Plugins > disable plugins that you want to update. After that go to XStore > Plugin installer > click Update and Activate. Check if plugins are updated after that.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    July 23, 2021 at 20:32

    Hello,

    1) We don’t use XStore on 8theme.com. Another custom theme used here. So, 8theme.com is not related to your sie in any way. I’ll pass your request about our site speed to our developers. That’s strange because we don’t have the mentioned problem from the support staff. So, that would be great if you could send us video of the issue.

    2) If you will use huge images and page size will be more than 3MB your site won’t be very fast. So, take a closer look at the content that you use on your site. Besides, you will need to install cache plugins once you finish developments, for example, Nitropack, WP Roket or W3 total cache.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    July 23, 2021 at 20:26

    Hello,

    Use XStore studio to import something similar https://gyazo.com/54509ce70eda19add564ea14f25baddd We’ll add the mentioned footer to that import soon. Or provide us with WP Dashboard access and we’ll import it for you.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    July 23, 2021 at 20:18

    Hello,

    What version of PHP do you use on your site? It should be 7.2 or higher.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    July 23, 2021 at 20:17

    Hello,

    Unfortunately, WooCommerce does not have such option.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    July 23, 2021 at 20:17

    Hello,

    There was a default 8theme copyright there, isn’t it? We suggest you to add your own footer content. Use Footer widget areas for these purposes https://youtu.be/NSSFa7ukx6I or https://youtu.be/gY-x4m47Duo but instead of WPBakery use Elementor to edit Static blocks https://www.8theme.com/documentation/xstore/support/static-blocks/

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    July 23, 2021 at 20:12

    Hello,

    Did you overwrite header.php file in the child theme? Provide us with WP Dashboard and FTP access to your site.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    July 23, 2021 at 20:11

    Hello,

    There are a lot of topics with this question. Follow the instructions https://www.8theme.com/topic/unable-to-update-latest-version-of-x-store/

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    July 23, 2021 at 20:09

    Hello,

    Next time try to disable it in Plugin > All. And then go to XStore > Plugin installer and click update and activate.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    July 23, 2021 at 20:08

    Hello,

    Disabled Yoast SEO plugin and I’m able to edit Static Blocks https://prnt.sc/1evnequ Enabled it again and still editor is ok. Very strange issue.
    What images are too large? Provide us with the screenshot for better understanding.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    July 23, 2021 at 19:53

    Hello,

    Checked the site and don’t see the mentioned issue https://prnt.sc/1evh1x0
    Besides, the latest version of theme is 8.0.2. Go to Dashboard > Updates > click Check again link and update the theme to latest version.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    July 23, 2021 at 19:49

    Hello,

    Go to Theme Options > Footer > Footer layout > choose 1 column. In the footer styles choose the light color scheme.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    July 23, 2021 at 19:39

    Hello,

    Sorry, try the code below

    @media only screen and (max-width: 480px) {
    .products-grid .product {
        width: 100%;
    }
    }

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    July 23, 2021 at 17:45

    Hello,

    Actually, issue caused by KP Fastest Tidio Chat plugin https://gyazo.com/37c9dd0c23169c7d565f7365696ad292 . We are not developers of that plugin, we are developers of XStore theme. So, contact plugin author to find out why do they conflict with the Revolution slider and prevent its loading.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    July 23, 2021 at 17:31

    Hello,

    Add the below code to Theme Options > Custom CSS

    .single-compare a, .single-wishlist a {
        align-items: center;
    }

    That string is admin string. So, use WPML admin strings to translate it or provide us with WP Dashboard access to your site and we’ll help.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    July 23, 2021 at 17:28

    Hello,

    Provide us with FTP access to your site, please. We’ll check the issue in more detail.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    July 23, 2021 at 17:24

    Hello,

    OR text comes from the wc-stripe-payment plugin https://prnt.sc/1etue54 So, contact plugin author to remove that.

    To hide it in the sticky panel add the below code to Theme Options > Custom CSS

    .etheme-sticky-cart #wc-stripe-payment-request-wrapper, .etheme-sticky-cart #wc-stripe-payment-request-button-separator {
        display: none !important;
    }

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    July 23, 2021 at 17:18

    You are welcome.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    July 23, 2021 at 17:12

    Hello,

    Never edit the parent theme because you will lose changes after the theme update. You can use only child theme if you need to make changes in files. Besides, SEO plugins allow you to adjust many more additional SEO settings useful for your site, so we would recommend you to use this to add meta descriptions, keywords etc.

    robots.txt does not come with theme because it should be placed in root directory of your WP installation and include code depending on your needs. But there are many tutorials on how to create that.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    July 23, 2021 at 17:07

    Hello,

    Update theme to 8.0.2 version and core to 4.0.2. The compatibility issue with WP 5.8 was fixed.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    July 23, 2021 at 17:07

    Hello,

    Update theme to 8.0.2 version and core to 4.0.2. The compatibility issue with WP 5.8 was fixed.

    Regards

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Viewing 30 posts - 6,331 through 6,360 (of 30,391 total)
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