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Viewing 30 posts - 30,241 through 30,270 (of 30,391 total)
  • Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 22, 2014 at 09:39

    Hello,
    We looked through the code and did not find what could cause this problem. If you have any specific proposals about parts of code improvement we are ready to consider them.
    Legenda 2.1 archive was sent, check your email.

    Regards,
    Olga Barlow

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 22, 2014 at 07:43

    Hello,
    We asked FTP access too. But we have checked and this is not our theme problem and especially it’s not related with theme update. You can activate any default theme and try to install plugin. You’ll see the same issue. Very likely this is permissions problem. Contact with you hosting provider to sort out.

    Regards,
    Olga Barlow

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 21, 2014 at 16:29

    Hello,
    It can be implemented only by additional customization. But unfortunately we are busy and don’t offer this service. If you have necessary skills, you can try to do it by yourself or hire freelancer.

    Regards,
    Olga Barlow

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 21, 2014 at 16:22

    Hello,
    Sorry for delay in answering.
    We would like to help you , but unfortunately we do not understand what may be the reason of this situation on your site.

    Regards,
    Olga Barlow

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 21, 2014 at 10:58

    Hello,
    Unfortunately there is a bug with portfolio categories. And at present you can’t add it into menu.
    But there’s an alternative route and I’ll show you an example:
    – create page ( http://reneeblundon.com/projects/anovelidea/dar-es-salaam/ )
    – use Teaser (posts) grid Visual Composer element
    – include this page in your menu

    Regards,
    Olga Barlow

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 21, 2014 at 08:53

    Hello,
    Sorry, you are right. This is theme bug.
    To fix it, please, edit your header.php file. Find and delete following code:

    <div id="fb-root"></div>
    <script>(function(d, s, id) {
      var js, fjs = d.getElementsByTagName(s)[0];
      if (d.getElementById(id)) return;
      js = d.createElement(s); js.id = id;
      js.src = "//connect.facebook.net/uk_UA/all.js#xfbml=1";
      fjs.parentNode.insertBefore(js, fjs);
    }(document, 'script', 'facebook-jssdk'));</script>

    Sorry for this inconvenience.

    Regards,
    Olga Barlow

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 20, 2014 at 13:35

    Hello,
    Could you explain in details what problems do you have with that plugin? We have activated it and don’t see any issues with FB likes button.

    Regards,
    Olga Barlow

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 19, 2014 at 14:53

    Hello, @FranM,
    Thank you for your suggestion. We have taken it into account and we intend to implement such thing shortly.

    Regards,
    Olga Barlow

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 19, 2014 at 14:40

    Hello, @andzap,
    VС is included in our theme and you may use it without any problems. But next plugin update you’ll get only with theme update! Is it problem for you?

    Regards,
    Olga Barlow

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 19, 2014 at 14:27

    Hello, @ertsuke,
    If you use WP 3.9.x and WooCommerce 2.1.x then please, follow the instructions and update your theme to version 2.2:
    https://www.8theme.com/demo/docs/legenda/index.html#!/upgrade
    https://www.8theme.com/demo/docs/legenda/index.html#!/visual_composer

    Regards,
    Olga Barlow

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 19, 2014 at 14:25

    Hello, @afewgoodwomen,
    Have you deleted wpbakery folder from wp-content/themes/legenda and installed VС plugin as it mentioned in documentation?
    https://www.8theme.com/demo/docs/legenda/index.html#!/upgrade
    https://www.8theme.com/demo/docs/legenda/index.html#!/visual_composer

    Regards,
    Olga Barlow

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 19, 2014 at 14:20

    Hello,@mylesnm,
    Could you describe in details what problem do you have with theme update? Did you read and follow the documentation https://www.8theme.com/demo/docs/legenda/index.html#!/upgrade ,

    Regards,
    Olga Barlow

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 19, 2014 at 13:46

    Hello, @mleihs,
    1) Blank site problem was persist even with default theme, not with our theme only. Probably this problem was caused by one of your third-party plugins, because we saw you have renamed plugins folder and site works fine.
    2) You have created child theme and child theme functions.php with incorrect code. We have renamed it and don’t see issues with our theme.
    3) Next time if you face any problems, please, disable all 3-d party plugins, enable parent theme and check if if fix your issue. Because problems, caused by your customization, are beyond the scope of our support.

    Regards,
    Olga Barlow

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 18, 2014 at 13:59

    Hello,
    Theme version 2.2 includes VC 4.1.2 and you can use this plugin without any troubles.
    New version of VC plugin will be produced with the theme update. Or you can buy license key for VC plugin yourself and update it before our new theme release.

    Regards,
    Olga Barlow

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 16, 2014 at 10:19

    Hello, @toolbox
    We are glad to hear that you solved your issue with VС update. I want to tell you that we did not remove Sections feature, we just modified it. You can find in documentation how to create section with bg and how to create parallax effect according to new rules https://www.8theme.com/demo/docs/legenda/index.html#!/visual_composer

    Regards,
    Olga Barlow

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 16, 2014 at 10:08

    Hello, @Donmiat
    Sorry for delay.
    Problem with Visual Composer is related to your scripts error in your backendscripts error.
    That error caused the next error with VС script.
    Even if you enable default theme, this issue persists. In addition to VC issue there is problem with switching between Visual editor and Text editor tabs in your WP installation.
    So, solve your problem with those scripts and VС problem will be solved too.

    Regards,
    Olga Barlow

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 16, 2014 at 08:01

    Hello,
    Check now, please.

    Regards,
    Olga Barlow

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 14, 2014 at 16:04

    Hello,
    Create custom.css file
    Enable it in Theme Options > Custom CSS and add following code:

    .header-type-3 .logo-with-menu img, .header-type-4 .logo-with-menu img,
    .shop_table .product-thumbnail img{
     width: 100%;
    }

    Regards,
    Olga Barlow

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 14, 2014 at 15:38

    Hello,
    Could you provide admin panel access in Private Content?

    Regards,
    Olga Barlow

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 14, 2014 at 09:32

    Hello,
    Yes, it’s possible to change by editing css styles. If you provide admin panel access we’ll help you to do that. You should also create custom.css file available for editing.

    Regards,
    Olga Barlow

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 14, 2014 at 07:53

    Hello,
    You can make it closed by default for shop page and for search results page, but not for search results page only.
    To close it edit idstore\js\script.js and comment out line 307
    // jQuery('.categories-group.has-subnav:first').addClass('opened').find('ul').show();

    Regards,
    Olga Barlow

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 14, 2014 at 07:38

    Hello,
    We think will be better to continue our conversation through emails. Please, check email which you provided on this forum.

    Regards,
    Olga Barlow

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 13, 2014 at 09:19

    Hello,
    Check now, please.

    Regards,
    Olga Barlow

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 12, 2014 at 13:25

    Hello,
    Problem was in share this feature. Anyway we have fixed mobile menu issue. Check now, please.
    If you don’t want to see white screen until site loading on mobile devices go to Blanco settings > General > Disable loader icon.

    Regards,
    Olga Barlow

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 10, 2014 at 12:28

    Hello,
    You are using slider shortcodes, so to enable slider on mobile version you should mark 5 or more products as Featured or New. If you want to display only 4 product on home page use WooCommerce shortcodes:
    [etheme_featured_products per_page=”4″ columns=”4″]
    [etheme_recent_products per_page=”4″ columns=”4″]
    And set 4 products per page in Xmarket settings.
    Position of footer block was fixed. Check, please.

    Regards,
    Olga Barlow

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 10, 2014 at 10:18

    Hello,
    If you want to change portfolio slug you need to edit idstore\framework\portfolio.php , find line 28 $args = array( and add to the list (in line 40 for example) following code:
    'rewrite' => array('slug' => 'posts')
    After that go to Settings > Permalinks and re-save settings.

    Regards,
    Olga Barlow

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 10, 2014 at 09:49

    Hello,
    Discussion was moved to https://www.8theme.com/forums/topic/slow-site-loading/

    Regards,
    Olga Barlow

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 8, 2014 at 13:06

    Hello,
    Is this code

    <?php
    $ps_echo = true ;
    if ( function_exists( ‘woo_predictive_search_widget’ ) ) woo_predictive_search_widget( $ps_echo );
    ?>

    working fine with default theme?

    Regards,
    Olga Barlow

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 7, 2014 at 12:43

    Hello,
    Open header.php file, find <?php echo etheme_search(array()); ?> (lines 206 and 215) and replace by code you want to display instead of our search form.

    Regards,
    Olga Barlow

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 7, 2014 at 09:27

    Hello,
    Unfortunately there is no option to disable Responsive in Blanco theme, so you can do it only manually. Just follow next steps:
    1) Open style.css file. Do the copy of this file in case you would like to revert back all changes.
    2) Find line /* Media Queries */ and delete all the code below.
    3) Open file header.php.
    4) Find and comment out line <meta name="viewport" content="width=device-width, initial-scale=1, maximum-scale=1"/>
    5) Check your site.
    We have done it for you. But you should know what changes were made.

    Regards,
    Olga Barlow

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Viewing 30 posts - 30,241 through 30,270 (of 30,391 total)
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