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Layer slider not showing and more - by adirkalaora

This topic has 14 replies, 3 voices, and was last updated 9 years, 11 months ago ago by Eva Kemp

adirkalaora

Participant

April 30, 2014 at 17:37

my layer slider is not displaying the photos.
also my image swap in products page not working but the image enlarge is working.
last but probably not least my “Enable Cloud Zoom for products” on my “single product page” is not working

please let me know what to do?

#2451 Copied

13 Answers

Eva Kemp

Support staff

April 30, 2014 at 20:33

Hello,

Please provide us with FTP and wp-admin panel credentials in Private Content to check the issues.

Regards,
Eva Kemp.

#2473 Copied

adirkalaora

Participant

May 1, 2014 at 09:09

In Private

Please, contact administrator
for this information.

#2497 Copied

Eva Kemp

Support staff

May 5, 2014 at 09:14

Hello,

As I see you have the latest version of WP and old version of our theme. You need update it to the latest version too. Also don’t forget to update WP e-Commerce plugin.
If the issue persists please notify us.

Regards,
Eva Kemp.

#2666 Copied

adirkalaora

Participant

May 6, 2014 at 10:50

Hi,

I update everything that you ask for and it still the same

What to do?

#2789 Copied

Eva Kemp

Support staff

May 6, 2014 at 12:47

Hello,

The version of your current theme is 2.9.1 and the new one is 2.9.2.
Please update it to the latest version as described in our documentation: https://www.8theme.com/demo/docs/blanco/index.html#!/upgrade

Regards,
Eva Kemp.

#2803 Copied

adirkalaora

Participant

May 8, 2014 at 09:32

Hi,

I update my theme version and everything work perfect

but the next day this message came up “Private Content”

this message don’t let me use the dashboard

what to do guys?

Please, contact administrator
for this information.

#3038 Copied

Eva Kemp

Support staff

May 8, 2014 at 10:55

Hello,

The problem is with one of your plugins: wp-content/plugins/envato-wordpress-toolkit-master.tmp.
Try to disable it.
Sorry, but we provide support only to the issues related to our theme.

Regards,
Eva Kemp.

#3047 Copied

adirkalaora

Participant

May 9, 2014 at 10:22

thank you for your help.

I have a problem with the zoom on the second pic from the single product page
Pic 1 – http://jpg.co.il/view/536c9d95bfe08.jpg/
Pic 2 – http://jpg.co.il/view/536c9e024d3e0.jpg/
The zoom square is getting small

What to do?

#3196 Copied

Eva Kemp

Support staff

May 12, 2014 at 16:29

Hello,

We’re very sorry for a long delay.
The reason of the problem is you have image size set to 1024. You need change it to larger value in Settings > Media > Image Sizes > Large size and change max width and max height.
If you still need help please let us know.

Regards,
Eva Kemp.

#3427 Copied

adirkalaora

Participant

May 12, 2014 at 16:41

Hi,

It’s still doing the same

#3428 Copied

Olga Barlow

Support staff

May 13, 2014 at 09:19

Hello,
Check now, please.

Regards,
Olga Barlow

#3482 Copied

adirkalaora

Participant

May 13, 2014 at 11:17

Hi,

It’s still doing the same

on other websites that using this theme (Blanco) the zoom square is a lot bigger than mine
and it display the picture better and cleaner than mine

I noticed another issue Settings> Store> Presentation> Pagination Settings
Use Pagination: Yes
12 number of products to show per page
Page Number position: Both

this option supposed to divide the products to pages but it only give me the first page
on the other pages it just show me description txt !!

Please let me know what to do?

Tnx
adir

#3485 Copied

Eva Kemp

Support staff

May 14, 2014 at 14:42

Hello,

If you want to have bigger zoom square then you have to decrease main image sizes. On our demo site we have images much smaller that’s why the square is bigger.

According to pagination it has been already fixed.

Regards,
Eva Kemp.

#3611 Copied
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