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Viewing 30 posts - 30,181 through 30,210 (of 30,391 total)
  • Avatar: Olga Barlow
    Olga Barlow
    Participant
    September 22, 2014 at 08:30

    Hello, @hostpuppies,

    Sorry for delay in answering. By default slider imports all the layers! We have sent you an archive of slider import and you can try to import it manually. If you face any troubles provide admin panel and FTP accesses and we’ll check.

    Regards,
    Olga Barlow

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    September 19, 2014 at 11:24

    Hello,
    1. To create such footer go to Static Blocks > add new and create layout you want. Then edit your page and select your footer static block in Page Layout area. To add share feature use special created shortcode [share class=”larger white”] https://www.8theme.com/demo/docs/royal/index.html#!/royal_shortcodes
    2. They share page where they are located.
    3. It’s not possible without additional customization. But you can use Languages area (at the left top corner) to add social icons. Go to Appearance > Widgets > Place in header top bar.
    4., 5. If you want to change contact for we recommend you to use Contact Form 7 plugin, because there is no option to edit our contact form.

    Regards,
    Olga Barlow

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    September 19, 2014 at 10:52

    Hello,

    It’s related with your WP version. You are using 4.0 and WPLANG to ‘de_DE’ is deprecated (https://core.trac.wordpress.org/changeset/29630). Use $locale=’de_DE’; https://www.8theme.com/demo/docs/royal/index.html#!/how_to_translate
    Check now your site.

    Regards,
    Olga Barlow

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    September 19, 2014 at 10:39

    Hello,

    There is no such option in our theme. This is preview page and we didn’t use slider, it’s created with html and CSS3 Animations.

    Regards,
    Olga Barlow

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    September 19, 2014 at 10:16

    Hello,

    Create, please, custom.css file in theme directory. Or provide FTP access.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    September 18, 2014 at 13:51

    Hello,

    I used Essential Grid element to display posts. To set what will be displayed you should go to Essential Grid > find grid you use on frontend > Settings > Source > Type and Category > select Post Types, Post Categories you would like to display.
    We created footer from example you provided. What do you mean something Horizontal? Maybe provide screenshot for our better understanding and highlight what exactly you want.

    Regards,
    Olga Barlow

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    September 17, 2014 at 16:00

    Hello,

    There is no option in Theme Settings to disable About Author imformation, we’ll add this function in next update. Until this happened to remove author info for each post you need add this code into custom.css file:

    .author-info, .title-alt {
        display: none;
    }

    To create custom.css find in wp-content/themes/royal default.custom.css file and rename it to custom.css.
    I have created footer similar to your example, you may improve it as you want. We used static block feature. Also check your blog page. Did you want something like that?
    Thank you.

    Regards,
    Olga Barlow

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    September 17, 2014 at 08:30

    Hello,

    You are right. We’ll modify this option in our next update! Sorry for this inconvenience.

    Regards,
    Olga Barlow

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    September 16, 2014 at 10:53

    Hello,

    You are welcome! We are glad to help you and thanks for good thoughts! “Contact Us” red box is Live Chat plugin. You can disable it at Plugins > Screets Live Chat > Deactivate.
    Yes, would be very appreciate if you leave a rating! You can do this in Downloads area. Login to your account on ThemeForest, go to Downloads area, find Royal theme and you’ll see the stars next to it.
    Thank you!

    Regards,
    Olga Barlow

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    September 16, 2014 at 10:32

    Hello,

    1) It will be fixed in our update as soon as possible!
    2) Go to Theme Options > Header > select Header type with transparent background. Then edit your home page, find Page Layout area, select slider in “Show revolution slider instead of breadcrumbs and page title”.

    Regards,
    Olga Barlow

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    September 16, 2014 at 09:56

    Hello, @irmankarim,

    If you want to create multilingual and multi-currency site you should install WPML ( http://wpml.org/ ) and WooCommerce WPML plugins. Our theme is fully compatible with WPML plugin.

    Regards,
    Olga Barlow

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    September 16, 2014 at 09:10

    Hello,
    You can read in documentation how to add image. It will be resized according to menu height. If you want to add such image you should create menu with lot of subitems like on our demo.

    Regards,
    Olga Barlow

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    September 15, 2014 at 09:37

    Hello,
    1) To Use Visual Composer for static blocks you should enable it, read here https://www.8theme.com/demo/docs/royal/index.html#!/visual_composer
    2) You use third-party plugin Ultimate TinyMCE which is not compatible with our theme and causes this problem. Disable plugin, please.

    Regards,
    Olga Barlow

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    September 15, 2014 at 09:11

    Hello,

    We have included following pages in demo content: Home page, Blog, Contact Us, Portfolio, FAQ. Also there are posts, projects, products, testimonials, essential grid simple data. We do not include too much dummy data, because some customers’ installations due to WP settings or server capacity are not able to import even this content. Also some features such as mega menu, static blocks, custom widget areas are described in documentation https://www.8theme.com/demo/docs/royal/index.html and you can create them in no time. If it’s difficult for you, please, specify the exact pages you want to add to your site and we’ll help you to create them.

    Regards,
    Olga Barlow

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    September 15, 2014 at 07:54

    Hello, @dabodude,

    I have created child theme for your site and it works fine. Unfortunately you did not provide admin panel access to site where you have created child theme, so I can’t check why it does not work there.

    Regards,
    Olga Barlow

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    September 13, 2014 at 09:23

    Hello,

    We have checked your site and see demo posts, projects, so import was successful. Tell me, please, which elements from our demo you want to re-create and we’ll help you to achieve this.

    Regards,
    Olga Barlow

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    September 13, 2014 at 09:15

    Hello,

    This is not header background, this is transparent bg of header and slider on the background, see here https://www.8theme.com/demo/royal/?page_id=16411&et_styles=0-1-1-8-0-1
    To create such effect go to Theme options > Header and select 2, 3 or 5 header type. Then edit your homepage and at the Page Layout area set slider at “Show revolution slider instead of breadcrumbs and page title”.

    Regards,
    Olga Barlow

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    September 12, 2014 at 15:38

    Hello, @280570,

    Yes, sure, we’ll add this function in one of our next updates. Until this happened you can use Widgetised Sidebar (Visual Composer element). Check your page now and you’ll see.

    Regards,
    Olga Barlow

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    September 12, 2014 at 13:31

    Hello, @foongpon,

    There is no Custom ID Option in Visual Composer by default. Very likely Composer was additionally customized by theme authors to add such setting. We took into account your suggestion and will try to implement such feature in one of our next update, because this is very useful feature!

    Visual Composer is external plugin which is included into theme because for each product we purchase “Extended license” and that`s why we are able to include it into them. We update Visual Composer plugin with theme updates time to time so with each next theme update, plugin will be also updated. You can always get current plugin version if you want directly from us.

    The option with registering Visual Composer has been already added to plugin and this only allow you to get automatic updates and support for this plugin directly from author if you need. You don`t need to register this product because it is not required but if you want to get those features, then you need to purchase this plugin directly from author. This is how it works for all themes on Themeforest and not only in our case.

    Regards,
    Olga Barlow

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    September 12, 2014 at 12:58

    Hello, @foongpon,

    Your WP could not import the base demo content, very likely due to its heaviness. You can try manual import using this file. Or provide admin panel and FTP accesses and we’ll do it for you!

    Regards,
    Olga Barlow

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    September 12, 2014 at 09:45

    Hello,

    Images for Team member element were not set, that’s why you saw that error. If you use this element, images is a required area to fill in.

    Regards,
    Olga Barlow

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    September 12, 2014 at 08:08

    Hello,

    We have fixed issue, check. In next few days we’ll release update and change documentation to explain in details how to set up full width menu correctly.

    Regards,
    Olga Barlow

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    September 12, 2014 at 07:39

    Hello,

    We got error: Invalid username. Check your admin panel access and provide valid credentials.

    Regards,
    Olga Barlow

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    September 12, 2014 at 07:38

    Hello,

    We are very sorry for inconveniences you faced, but problem was caused by your PHP version. To make our theme work it should be no less than 5.3. At present you are using 5.2.17. Could you contact with your hosting provider to update PHP?

    Regards,
    Olga Barlow

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    September 11, 2014 at 15:54

    Hello,
    Provide, please, admin panel and FTP accesses in Private Content.

    Regards,
    Olga Barlow

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    September 11, 2014 at 15:49

    Hello, @macolez

    Provide, please, correct link to site where you use our theme, admin panel and FTP accesses.
    Very likely your WP installation has some problems with import if file includes too many content. You can find xml file in royal/framework/dummy/Dummy.xml.

    Ultimate Addons for Visual Composer is external plugin which is included into theme because for each product we purchase “Extended license” and that`s why we are able to include it into them. We update plugin with theme updates time to time so with each next theme update, plugin will be also updated.
    The option with registering Ultimate Addons for Visual Composer and other plugins included in our theme, has been already added to plugin and this only allow you to get automatic updates and support for this plugin directly from author if you need. You don`t need to register this product because it is not required but if you want to get those features, then you need to purchase this plugin directly from author. This is how it works for all themes on Themeforest and not only in our case.

    Regards,
    Olga Barlow

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    September 11, 2014 at 15:41

    Hello,

    Geo.yahoo.com is related to Flickr widget. If you don’t use this widget on your site than check if footer demo blocks are disabled in Theme Options > General.

    Regards,
    Olga Barlow

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    September 11, 2014 at 13:41

    Hello, @rwlee33,

    Ok, we can help you with this. Provide admin panel access, please. Would be very appreciate if you leave a good comment and rating for our theme.

    Regards,
    Olga Barlow

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    September 11, 2014 at 10:39

    Hello,

    All of this related to your hosting settings. Contact with your hosting provider to solve these issues!

    Regards,
    Olga Barlow

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    September 11, 2014 at 07:40

    Hello, @christoph,

    Try to disable third-party plugins, very likely one of them caused issue. Provide also link to your site and admin panel credentials.

    Regards,
    Olga Barlow

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Viewing 30 posts - 30,181 through 30,210 (of 30,391 total)
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