We have made some changes to the files. Could you try to generate the token again using Add account button?
Regards
Olga Barlow
Participant
July 12, 2022 at 14:51
Hello,
Oh, I see. But would you be so kind to try to connect last time to allow us to check the logs? Because we are interested in fixing this issue and we are halfway.
Regards
Olga Barlow
Participant
July 11, 2022 at 18:58
Hello,
Glad to hear that you sorted it out. Feel free to create a new topic if you have new questions.
Regards
Olga Barlow
Participant
July 11, 2022 at 18:58
Hello,
You are welcome.
Regards
Olga Barlow
Participant
July 11, 2022 at 18:57
Hello,
Upload the banner image with the 1500px width.
Regards
Olga Barlow
Participant
July 11, 2022 at 18:35
Hello,
If you need to fix the issue with the fonts on the staging site then remove /wp-content/fonts/lato/ folder and after that go to Theme Options > Typography > choose any font and then choose the Lato again and save settings. Check the fonts after that.
Regards
Olga Barlow
Participant
July 11, 2022 at 18:29
Hello,
1) Could you, please, provide us with the video of the issue for a better understanding? Because I see 2 different notifications: one on the shop page and another one on the single product page. So, do you want to change the style of notification or what exactly?
Regards
Olga Barlow
Participant
July 11, 2022 at 18:24
Hello,
Keep Remove Query Strings From Theme Static Resources option (Theme Options > Speed optimization) enabled if you use cache plugin https://prnt.sc/YTB_ic8rIAXV
Check the editing process now, please.
Regards
Olga Barlow
Participant
July 11, 2022 at 18:21
Hello,
PHP memory limit should not give such issue.
Could you please enable the default WooCommerce theme Storefront and check how the shop page looks with the default theme if you use back to the shop page option?
Regards
Olga Barlow
Participant
July 11, 2022 at 16:14
Hello,
From the error logs, we see that something is wrong with your user permissions. Could you, please, try to remove the tokens and try to generate them again? We’ll try to check which one is missing.
If you still get the error could you, please, contact us using FB Messenger to try to solve your issue in chat directly?
Regards
Olga Barlow
Participant
July 11, 2022 at 15:33
Hello,
Take our apologies for the delay in answering.
We can’t disable autoload of the Kirki fonts via child theme just for you. At the same time, we can’t disable fons autoloading for all the users because many use global fonts, not Elementor fronts, and they need that.
Regards
Olga Barlow
Participant
July 8, 2022 at 22:17
Hello,
Thank you for your request.
Could you, please, provide us with the WP Dashboard access to check your site? Because it’s under maintenance and we don’t see any content or headers you have.
Could you, please, go to Appearance > Themes > activate Storefront theme (default WooCommerce theme) and tell us if you have the same situation with the prices if the default Storefront theme is enabled? You can switch back after this test.
Provide screenshots of what price you have with the Storefront and what is the price with the XStore.
Regards
Olga Barlow
Participant
July 8, 2022 at 21:50
Hello,
Provide us with a link to the product where you have VAT and shipping. We’ll take a look at this.
Regards
Olga Barlow
Participant
July 8, 2022 at 21:35
Hello,
Thank you. I passed your reply to WPML developers.
Provide correct URL to your WP Dashboard, please. Error screenshot in Private content.
Regards
Please contact administrator for this information.
Olga Barlow
Participant
July 7, 2022 at 17:08
Hello,
Thank you for using our theme.
You can remove theme and install it again and it should not affect site in any way. But data that you had on the previous site (products, posts, pages content) are not related to theme, this information saved in the DataBase. So, you need to take care that you correctly move the DB and uploads folder if you want to keep the old site to the new hosting.
Regards
Olga Barlow
Participant
July 7, 2022 at 16:09
Hello,
WPML support team wants to make a local copy of your site to test the issue in more detail but they can’t https://prnt.sc/P_2pJWe1AFQ9
Could you, please, provide correct FTP access to your staging site and also take a look at why does it so huge?
Regards
Olga Barlow
Participant
July 7, 2022 at 13:48
Hello,
Enable WPBakery for the Static Blocks https://prnt.sc/UvJ0Jtb6ZRBW and edit row bg color using WPBakery row settings.
Regards
Olga Barlow
Participant
July 7, 2022 at 13:29
Hello,
Thank you. I passed the issue to our developers. I’ll inform you once they fix the problem.
Regards
Olga Barlow
Participant
July 7, 2022 at 13:26
Hello,
Check again, please.
Regards
Olga Barlow
Participant
July 6, 2022 at 19:04
Hello,
Check now, please.
Regards
Olga Barlow
Participant
July 6, 2022 at 18:53
Hello,
Fixed. Check now, please.
Regards
Olga Barlow
Participant
July 6, 2022 at 18:48
Hello,
Go to Appearance > Widgets > add the Product categories widget to Shop page sidebar widget area. It works not like filter widget but like the list of links of your product categories and if you click on that you’ll get products of the category you chose. The WooCommerce plugin does not have product categories filter widget, unfortunately, only the list of product categories.
To add the banner to the shop page go to Theme Options > WooCommerce > Shop > Shop page layout > add the shortcode of the revolution slider or shortcode of the Static block with the banner to the Shop page banner field and choose shop page banner position.
