Return to previous page

Instagram – Error: There is no media to show!

This topic has 29 replies, 3 voices, and was last updated 1 years, 9 months ago ago by Rose Tyler

Hostelion Digital

Participant

June 20, 2022 at 18:54

Instagram – Error: There is no media to show

Please, contact administrator
for this information.

#326395 Copied Theme version: 8.2

28 Answers

Olga Barlow

Support staff

June 20, 2022 at 19:16

Hello,

Provide us with WP Dashboard adn FTP access to your site, please.
Did you choose the Business while adding account https://prnt.sc/D_tvjvIIGYFt ? Because if your Insta account type is business you should not choose the Personal one in these settings, only the business one.

So, remove existing tokens and choose the Business type while generating tocken.

Regards

#326399 Copied

Hostelion Digital

Participant

June 20, 2022 at 19:56

Solution for the error…

Please contact administrator
for this information.

#326400 Copied

Olga Barlow

Support staff

June 21, 2022 at 13:51

Hello,

Could you, please provide a video in the Private content area on how you generate the token?

Regards

#326454 Copied

Hostelion Digital

Participant

June 24, 2022 at 23:36

Solution, next steps…

Please contact administrator
for this information.

#326978 Copied

Rose Tyler

Support staff

June 25, 2022 at 07:00

Hello,

Thanks for the reply.
Our developers team will be back at work after the weekend.
Meanwhile, provide FTP access. If you do not know how to create FTP contact with your hosting provider, they will help you.

Regards

#326984 Copied

Hostelion Digital

Participant

June 25, 2022 at 12:07

Next steps…

Please contact administrator
for this information.

#327008 Copied

Rose Tyler

Support staff

June 25, 2022 at 12:11

Hello,

Thanks for understanding.
FTP access is needed also.

Regards

#327010 Copied

Hostelion Digital

Participant

June 27, 2022 at 20:47

Follow up

Please contact administrator
for this information.

#327170 Copied

Rose Tyler

Support staff

June 28, 2022 at 06:05

Hello,

Thanks for the reply.
I passed the issue to our developers. I’ll inform you once get an answer.

Regards

#327184 Copied

Hostelion Digital

Participant

July 3, 2022 at 21:09

update…

Please contact administrator
for this information.

#328202 Copied

Olga Barlow

Support staff

July 4, 2022 at 17:09

Hello,

Try to generate a token now, please. Do you get the Business or Personal type again?

Regards

#328642 Copied

Hostelion Digital

Participant

July 4, 2022 at 18:59

new update…

Please contact administrator
for this information.

#328648 Copied

Olga Barlow

Support staff

July 4, 2022 at 19:38

Hello,

Could you, please, add our user (8themes@gmail.com) to the list of the admins of your Instagram account https://www.facebook.com/business/help/1125825714110549?id=420299598837059
? Or temporary share your access to check the issue in more detail. Because looks like there are some problems with the user permissions but we don’t understand where exactly and need to check the settings that you have.

Regards

#328656 Copied

Hostelion Digital

Participant

July 4, 2022 at 20:13

Invitation sent

Please contact administrator
for this information.

#328666 Copied

Olga Barlow

Support staff

July 4, 2022 at 20:33

Hello,

We have accepted your invitation but we don’t see your Instagram account in the list https://recordit.co/59kq3K8Qyr
So, check the settings and allow us managing of your Instagram and generation of the token, please.

Regards

#328668 Copied

Olga Barlow

Support staff

July 4, 2022 at 21:51

Hello,

I have enabled page managing https://prnt.sc/sSjpQtu1WYnl and was able to get access to tokens. And I got the correct tokens https://prnt.sc/IagHweAxCmxM
So, don’t understand why you don’t get that.
Probably something is wrong with the permissions of your user or something.

Regards

#328682 Copied

Hostelion Digital

Participant

July 5, 2022 at 07:31

Hello,

Thanks a lot! I’ve checked my settings in BM and everything looks like in your screenshots.

I deleted your entry in the dashboard of XStore theme to try again to implement my own token, but now it doesn’t do anything – can you kingly please check this again? Thanks a lot!

#328720 Copied

Olga Barlow

Support staff

July 5, 2022 at 14:09

Hello,

Which user do you use to generate token?

Regards

#328899 Copied

Hostelion Digital

Participant

July 5, 2022 at 14:15

Yes that one 🙂

Please contact administrator
for this information.

#328904 Copied
Tagged: error, instagram, templates, woocommerce, wordpress
1 2

Viewing 20 results - 1 through 20 (of 29 total)