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Side Bar Disappeared after Theme Upgrade

This topic has 9 replies, 2 voices, and was last updated 5 years, 4 months ago ago by Rose Tyler

Olga777

Participant

December 12, 2018 at 23:05

Hi there,

We have upgraded to the latest theme version, and Side Bar on Shop page disappeared. Although it is set-up at widgets area.

Also, the system status shows that some theme files are OUT OF DATE. Are we expecting the new version of Xstore soon?

Please help!

Thank you!

#205893 Copied Theme version: latest WooCommerce version: latest

8 Answers

Olga777

Participant

December 12, 2018 at 23:17

Also, I have noticed that theme version 5.1.3 available, yet it is not in the Themeforest I was able to download 5.1.2 only. Could you please provide us with the latest version of the theme?

Thank you!

#205894 Copied

Rose Tyler

Support staff

December 13, 2018 at 09:36

Hello,

I’ve sent the latest theme version to your registration email.
If theme updating doesn’t solve the problem with the sidebar, please provide us with temporary wp-admin access.

Regards

#205902 Copied

Olga777

Participant

December 13, 2018 at 15:48

Hi Rose,

I have not received anything. Could you please resend the latest version of the theme to my email? Thank you!

Please contact administrator
for this information.

#205949 Copied

Rose Tyler

Support staff

December 13, 2018 at 15:54

Hello,

Done. Please check.

Regards

#205952 Copied

Olga777

Participant

December 13, 2018 at 21:28

Thank you for the latest version, but unfortunately it did not solve the problem.

Please take a look at the Admin – credentials provided.

Thank you!

Please contact administrator
for this information.

#205978 Copied

Rose Tyler

Support staff

December 14, 2018 at 09:58

Thanks for the reply.
Please try to disable all 3rd party plugins, likely one of them causes the problem.
Or you can disable “Sticky sidebar” in Theme Options > Shop > Shop page Layout.

Also, WordPress 5.0 use Gutenberg as a default page editor. To be able to edit pages using WPBakery page builder https://prnt.sc/ltwb5l you need to update the plugin to the latest version – https://xstore.helpscoutdocs.com/article/37-plugins-update

Regards

#205984 Copied

Olga777

Participant

December 14, 2018 at 22:28

Thank you! When I disabled the Sticky Sidebar the side bar displayed now.

#206005 Copied

Rose Tyler

Support staff

December 17, 2018 at 09:46

You’re welcome!

Regards

#206033 Copied
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