let us know when we can activate our primary back on. thanks!
let us know when we can activate our primary back on. thanks!
it’s deactivated on https://surplusworld.co/ when having issues with the theme, we tried on a different domain and wanted to see if it was the VPS, or the shared hosting or the theme itself.
still issues – https://northbaygaragesale.com/staticblocks/elementor-46702/
the slider thinks there is a 3rd slide or something else.. it shows blank.. also when trying to click on the right arrow, nothing happens.. doesnt automatically switch slides (autoplay is already on)
still issues – https://northbaygaragesale.com/staticblocks/elementor-46702/
the slider thinks there is a 3rd slide or something else.. it shows blank.. also when trying to click on the right arrow, nothing happens.. doesnt automatically switch slides (autoplay is already on)
we will do that and let you know.
guys come on.. we are using a platform (theme) you guys built.. its a static block.. used xtheme elementor slider element.
regardless though.. i dont know what in the world is going on because nothing is working.. the one that was originally placed on there is https://northbaygaragesale.com/staticblocks/elementor-46702/ which is created with text editor in elementor xtheme slider element
here is another static block that was created (link is still active) https://northbaygaragesale.com/staticblocks/elementor-46755/ and instead of using text editor, we just placed 2 simple png images to scroll.. i mean it’s such a simple thing.. and that also doesnt work.. it scrolls once if that.. and then doesnt scroll both on desktop and mobile whether logged in as admin or not.. doesnt matter if we use different browsers, locations.. whatever options we had, we used it and still no change..we also tried turning it’s options, tried different options, tried different elementor addons with similar slider widgets. no matter what, it doesnt work after couple minutes or a page refresh.
it is extremely sad that for the first time in 5 years, we had to create a gif so that we could display 2 simple images one after another. which is what is currently on right now.
please also note – we also tried placing it as a static block shortcode in theme customization>shop>layout etc.. and we also tried placing it by going into the dashboard>pages>shop>edit>choose drop down static block before shop etc..
at this point this is getting crazy.. having second thoughts about all these conflicts with such a simple thing.
please advise what the cause of this because not one single widget acts right
GREAT!
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Hi, are there any updates on this issue? we still havent received anything.
main categories to show product count and sub categories to not show product count.. see screenshot –> how to get it to show like this: https://prnt.sc/26vjm7y
Awesome. thanks!
Hi, thanks so how come it can show all or 1 but not 2? or 3?
oh ok. thx!
so should we use xstore provided AMP from the plugin installer? or the wordpress repository provided AMP?
it’s because we are having to re-import categories for all 10,000+ items all over again.. we had spent an entire day on imports… issue had occured when the cloudflare and wp rocket was active and currently they are both off and inactive as we are still in the process of importing categories.
that’s fine. we have the original result-count.php which displayed the following:
<?php
/**
* Result Count
*
* Shows text: Showing x - x of x results.
*
* This template can be overridden by copying it to yourtheme/woocommerce/loop/result-count.php.
*
* HOWEVER, on occasion WooCommerce will need to update template files and you
* (the theme developer) will need to copy the new files to your theme to
* maintain compatibility. We try to do this as little as possible, but it does
* happen. When this occurs the version of the template file will be bumped and
* the readme will list any important changes.
*
* @see https://docs.woocommerce.com/document/template-structure/
* @author WooThemes
* @package WooCommerce/Templates
* @version 3.7.0
*/
if ( ! defined( 'ABSPATH' ) ) {
exit;
}
?>
so thats what we did.
now, how can the woocommerce’s result-count.php below can be integrated into the child theme?
<?php
/**
* Result Count
*
* Shows text: Showing x - x of x results.
*
* This template can be overridden by copying it to yourtheme/woocommerce/loop/result-count.php.
*
* HOWEVER, on occasion WooCommerce will need to update template files and you
* (the theme developer) will need to copy the new files to your theme to
* maintain compatibility. We try to do this as little as possible, but it does
* happen. When this occurs the version of the template file will be bumped and
* the readme will list any important changes.
*
* @see https://docs.woocommerce.com/document/template-structure/
* @package WooCommerce\Templates
* @version 3.7.0
*/
if ( ! defined( 'ABSPATH' ) ) {
exit;
}
?>
<p class="woocommerce-result-count">
<?php
// phpcs:disable WordPress.Security
if ( 1 === intval( $total ) ) {
_e( 'Showing the single result', 'woocommerce' );
} elseif ( $total <= $per_page || -1 === $per_page ) {
/* translators: %d: total results */
printf( _n( 'Showing all %d result', 'Showing all %d results', $total, 'woocommerce' ), $total );
} else {
$first = ( $per_page * $current ) - $per_page + 1;
$last = min( $total, $per_page * $current );
/* translators: 1: first result 2: last result 3: total results */
printf( _nx( 'Showing %1$d–%2$d of %3$d result', 'Showing %1$d–%2$d of %3$d results', $total, 'with first and last result', 'woocommerce' ), $first, $last, $total );
}
// phpcs:enable WordPress.Security
?>
</p>
Not sure how we can replicate an error that was logged by an entire system that has hundreds of moving parts.. https://prnt.sc/26nu3oe
that’s why it’s an error log.. that points to the directory and the file and the line where the problem keeps occuring…. you guys are the makers of the above said theme where the error happened (
Option for mobile content optimization https://prnt.sc/26nu0du was already off.
Hi, we’ve received a response on post-315989 from your support hours ago and have not yet received any responses on several other items that was submitted yesterday morning at the same time.. pls advise!
Hi, we’ve received a response on post-315989 from your support hours ago and have not yet received any responses on several other items that was submitted yesterday morning at the same time.. pls advise!
Hi, we’ve received a response on post-315989 from your support hours ago and have not yet received any responses on several other items that was submitted yesterday morning at the same time.. pls advise!
Hi, we’ve received a response on post-315989 from your support hours ago and have not yet received any responses on several other items that was submitted yesterday morning at the same time.. pls advise!
Here is another recording from a different device as the actual issue keeps hapening AFTER the css and javascript completely loads and is not deffered.
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Hi, the proper directory was not specified within our WHM as well as the cPanel, therefore it was rejecting any incoming.. updated the private content area with new credentials. please try again and it should work. just tested on our end with filezilla and it connected.
thanks! – so should i turn off the lazy loading on WP Rocket then? or keep both lazy loading settings turned on with both wp rocket and theme speed optimization ?
I’ve pasted the ftp details in the private area
I have already explained in the original submitted ticket. It’s SLOWW.. slower than before. Significantly. When the site address is typed into a browser, it’s literally 4 – 7 seconds before the images appear. What are the optimal settings (what needs to be on and what needs to be turned off) under the performance section of the theme for a site that is utilizing cloudflare?