Xtheme elementor slider is not working on both

This topic has 12 replies, 4 voices, and was last updated 2 years, 4 months ago ago by Olga Barlow

  • Avatar: nixatsnow
    nixatsnow
    Participant
    February 21, 2022 at 08:45

    slider is not working on both mobile and desktop.. https://prnt.sc/_SLS86Pu26Pq

    11 Answers
    Avatar: nixatsnow
    nixatsnow
    Participant
    February 21, 2022 at 08:58
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 21, 2022 at 10:29

    Hello,

    How did you add that slider on the page? where can we edit it?

    Regards

    Avatar: nixatsnow
    nixatsnow
    Participant
    February 21, 2022 at 20:39

    guys come on.. we are using a platform (theme) you guys built.. its a static block.. used xtheme elementor slider element.

    regardless though.. i dont know what in the world is going on because nothing is working.. the one that was originally placed on there is https://northbaygaragesale.com/staticblocks/elementor-46702/ which is created with text editor in elementor xtheme slider element

    here is another static block that was created (link is still active) https://northbaygaragesale.com/staticblocks/elementor-46755/ and instead of using text editor, we just placed 2 simple png images to scroll.. i mean it’s such a simple thing.. and that also doesnt work.. it scrolls once if that.. and then doesnt scroll both on desktop and mobile whether logged in as admin or not.. doesnt matter if we use different browsers, locations.. whatever options we had, we used it and still no change..we also tried turning it’s options, tried different options, tried different elementor addons with similar slider widgets. no matter what, it doesnt work after couple minutes or a page refresh.

    it is extremely sad that for the first time in 5 years, we had to create a gif so that we could display 2 simple images one after another. which is what is currently on right now.

    please also note – we also tried placing it as a static block shortcode in theme customization>shop>layout etc.. and we also tried placing it by going into the dashboard>pages>shop>edit>choose drop down static block before shop etc..

    at this point this is getting crazy.. having second thoughts about all these conflicts with such a simple thing.

    please advise what the cause of this because not one single widget acts right

    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    February 22, 2022 at 21:45

    Hello,

    Take my apologies for the delay in answering.
    We made improvements of styles generation for the Static blocks if they are created using Elementor in the latest theme update (today’s morning). Could you, please, add the Static block now and tell me if you still have the mentioned issue after this theme update.

    Regards

    Avatar: nixatsnow
    nixatsnow
    Participant
    February 22, 2022 at 22:04

    we will do that and let you know.

    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    February 22, 2022 at 22:23

    Hello,

    Thank you.

    Regards

    Avatar: nixatsnow
    nixatsnow
    Participant
    February 22, 2022 at 23:13

    still issues – https://northbaygaragesale.com/staticblocks/elementor-46702/

    the slider thinks there is a 3rd slide or something else.. it shows blank.. also when trying to click on the right arrow, nothing happens.. doesnt automatically switch slides (autoplay is already on)

    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    February 23, 2022 at 10:52

    Hello,

    I see. I passed your problem to our developers. They need some time to check and fix the problem. I’ll inform you once they find the solution.

    Regards

    Avatar: Robert Hall
    Robert Hall
    Support staff
    February 24, 2022 at 13:05

    Hello,

    Thanks for your patience,
    I have your credential about this domain https://northbaygarage.sale since your issue is placed on your other domain https://northbaygaragesale.com please send me your respective credential on your private area so I could make a deep test on your website.

    Regards

    Avatar: nixatsnow
    nixatsnow
    Participant
    February 24, 2022 at 13:21

    Yes! thank you!

    Please contact administrator
    for this information.
    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    February 28, 2022 at 10:44

    Hello,

    Add the space between value https://www.awesomescreenshot.com/image/23110400?key=daa8d16843fb9af6f89cb756d3dbf505
    Check your slider after that, please, and let me know about the results.

    Regards

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