slider is not working on both mobile and desktop.. https://prnt.sc/_SLS86Pu26PqSite URL: hidden Theme version: 8.1 WooCommerce version: 6.11
How did you add that slider on the page? where can we edit it?
guys come on.. we are using a platform (theme) you guys built.. its a static block.. used xtheme elementor slider element.
regardless though.. i dont know what in the world is going on because nothing is working.. the one that was originally placed on there is https://northbaygaragesale.com/staticblocks/elementor-46702/ which is created with text editor in elementor xtheme slider element
here is another static block that was created (link is still active) https://northbaygaragesale.com/staticblocks/elementor-46755/ and instead of using text editor, we just placed 2 simple png images to scroll.. i mean it’s such a simple thing.. and that also doesnt work.. it scrolls once if that.. and then doesnt scroll both on desktop and mobile whether logged in as admin or not.. doesnt matter if we use different browsers, locations.. whatever options we had, we used it and still no change..we also tried turning it’s options, tried different options, tried different elementor addons with similar slider widgets. no matter what, it doesnt work after couple minutes or a page refresh.
it is extremely sad that for the first time in 5 years, we had to create a gif so that we could display 2 simple images one after another. which is what is currently on right now.
please also note – we also tried placing it as a static block shortcode in theme customization>shop>layout etc.. and we also tried placing it by going into the dashboard>pages>shop>edit>choose drop down static block before shop etc..
at this point this is getting crazy.. having second thoughts about all these conflicts with such a simple thing.
please advise what the cause of this because not one single widget acts right
Take my apologies for the delay in answering.
We made improvements of styles generation for the Static blocks if they are created using Elementor in the latest theme update (today’s morning). Could you, please, add the Static block now and tell me if you still have the mentioned issue after this theme update.
still issues – https://northbaygaragesale.com/staticblocks/elementor-46702/
the slider thinks there is a 3rd slide or something else.. it shows blank.. also when trying to click on the right arrow, nothing happens.. doesnt automatically switch slides (autoplay is already on)
I see. I passed your problem to our developers. They need some time to check and fix the problem. I’ll inform you once they find the solution.
Thanks for your patience,
I have your credential about this domain https://northbaygarage.sale since your issue is placed on your other domain https://northbaygaragesale.com please send me your respective credential on your private area so I could make a deep test on your website.
Yes! thank you!
Add the space between value https://www.awesomescreenshot.com/image/23110400?key=daa8d16843fb9af6f89cb756d3dbf505
Check your slider after that, please, and let me know about the results.
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