Unable to activate license xstore theme wp

This topic has 7 replies, 3 voices, and was last updated 2 years, 3 months ago ago by Olga Barlow

  • Avatar: nixatsnow
    nixatsnow
    Participant
    February 23, 2022 at 02:07

    Hi, we’ve deactivated xstore and when trying to activate it back up, have received the following error:

    You have reached activation number limit.
    According to the ThemeForest license policy, you can use 1 license for 1 project only.
    Ping us along the way if you have any questions here

    see attached: https://prnt.sc/6vEN9IFR0kqX

    6 Answers
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 23, 2022 at 07:50

    Hello,

    Please check the Private content. You activated XStore on a few sites, some use it still, like https://su*****world.co/ All these sites are 1 end project?
    According to the ThemeForest license policy, you can use 1 license for 1 project only (dev site, production site, localhost but the same project) – https://themeforest.net/licenses/terms/regular If you want to use our theme for a few different projects you need to buy a few licenses.
    Please let us know

    Regards

    Please contact administrator
    for this information.
    Avatar: nixatsnow
    nixatsnow
    Participant
    February 23, 2022 at 11:15

    it’s deactivated on https://surplusworld.co/ when having issues with the theme, we tried on a different domain and wanted to see if it was the VPS, or the shared hosting or the theme itself.

    Avatar: nixatsnow
    nixatsnow
    Participant
    February 23, 2022 at 12:15

    let us know when we can activate our primary back on. thanks!

    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    February 23, 2022 at 12:46

    Hello,

    Remove theme and bundled plugins from https://surplusworld.co/ because as I can see it’s still active theme there. Reply back after that and we’ll be able to unblock the license.

    Regards

    Avatar: nixatsnow
    nixatsnow
    Participant
    February 23, 2022 at 14:03

    done. advise. thX!

    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    February 23, 2022 at 20:57

    Hello,

    Try now, please.

    Regards

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