Hi @Sahajanand Electricals,

The Google PageSpeed score you sent is a bit low.

The website speed optimization falls outside the scope of our standard support services. However, if you require personalized customization, we encourage you to submit a request through our customization panel, which can be accessed via the following link: https://www.8theme.com/account/#etheme_customization_panel. This will enable you to work directly with our technical team.

Please be aware that customization services may incur additional charges. The exact cost will be determined after a thorough review of your specific request.

Thank you for your understanding and attention to this matter.

Best regards,
The 8Theme Team.

Dear @RT2012,

We hope this message finds you well.

Could you kindly provide us with the detailed steps to reproduce the critical errors encountered in Elementor Pro? Your assistance in this matter would be greatly appreciated.

Thank you in advance for your support.

Best regards,
8Theme Team

Dear @Goostaf,

We hope this message finds you well.

Yes, you can proceed with the following steps:

1. Add the code below to the **functions.php** file located in your child theme:

update_option('et_header_builder_fonts', array(), 'no');

2. After adding the code, refresh your website.

3. Once the website has been refreshed, return to the **functions.php** file and remove the code.

Please note, we strongly recommend backing up your database before proceeding with these changes to ensure the safety of your data.

Best regards,
The 8Theme Team

Dear @Alpha111,

We hope this message finds you well.

In order to assist with debugging the current issues, could you kindly create a staging site? This will allow us to investigate without impacting your live website.

Thank you for your cooperation.

Best regards,
The 8Theme Team

Hi @liang,

In the spirit of gratitude, we want to express our appreciation for your trust in our products. As a valued customer, your experience matters greatly. Would you consider sharing it by giving our theme a deserving 5-star rating on ThemeForest?

Click here to share your thoughts: https://themeforest.net/downloads

Being part of our community means a lot, and your feedback contributes immensely.

Best Regards,
The 8Theme Team

Dear KSP Electronics,

We hope this message finds you well.

We have reviewed your website, and it appears to be loading correctly on our end. For your reference, we have attached a video demonstrating this: https://imgur.com/5HiGCYD.

We kindly suggest trying to access the website using Safari, Chrome, or Firefox on a mobile device and checking again.

Thank you for your attention to this matter.

Best regards,
The 8Theme Team

Dear @QaQako,

We hope this message finds you well.

We would like to kindly suggest using the Menu Anchor element as an alternative. You can find a visual reference here:
[Menu Anchor Element Screenshot](https://prnt.sc/IkHgWdFZo0Hu)

For further details and guidance, please refer to the following link:
[Menu Anchor Widget Information](https://elementor.com/help/menu-anchor-widget/)

Should you have any questions or need additional assistance, please don’t hesitate to reach out.

Best regards,
The 8Theme Team

Hi @liang,

Thanks for your help. But the age popup issue still exists. I click confirm and the popup still exists.

We’ve just checked and it’s working fine our end. Could you please check again?

I also want to remove the image zoom effect as I hover on image. But it does not take effect. Can you teach me how to do it?>

It can be disabled under XStore > Theme Options > WooCommerce(Shop) > Single Product Page > Layout > Zoom > select Disable: https://prnt.sc/qp5xrQXdInD5

Hope it helps!

Dear @Alpha111,

We hope this message finds you well.

It has come to our attention that the draft products appear to be malfunctioning. To resolve this issue, could you kindly switch to the XStore parent theme, update the status of the affected products, and then revert back to the XStore child theme?

We hope this solution proves helpful.

Thank you for your attention to this matter.

Best regards,
8Theme Team

Dear Debbie,

We hope this message finds you well.

We have reviewed the Swanky Pins website (https://www.swankypins.co.uk/), but we were unable to replicate the issue you mentioned.

It is possible that the problem may be related to caching. Could you kindly assist us by completely disabling all cache systems and plugins, and then check the website again?

Thank you for your cooperation.

Best regards,
The 8Theme Team

Hi @maybendeler,

Sorry to hear that your website’s having the issues, our XStore theme is fully compatible with Litespeed cache plugin.

1. Testing plugins and custom codes conflict:

– Disable all non-essential third-party plugins that are not included in the XStore theme package. A list of plugins that are part of the XStore package can be found here: [Included Plugins](https://www.8theme.com/documentation/xstore/plugins/included-plugins/). After deactivating the unnecessary plugins, please clear your browser’s cache and verify if the performance issue persists. This is an important step as third-party plugins can often lead to conflicts.

– Temporarily disable all your custom codes in your child theme to make sure this issue is not coming from your custom codes.

2. Disable the Always load “wc-cart-fragments” setting under XStore > Speed Optimization: https://prnt.sc/OGS0Wi6_0DSG

3. Please make sure you setup the Litespeed cache plugin correctly. Here is the document: https://docs.litespeedtech.com/lscache/lscwp/.

Best Regards,
8Theme’s Team

Hi @liang,

yes, can you give me a step by step guide of how to turn off the ajax filter for the product category widget

It’s under XStore > Theme Options > WooCommerce(Shop) > Shop > Shop Page Filters > disable the Ajax for the product categories widget setting: https://prnt.sc/Y-I2qkJKYzli

I have another issue . I find that the age restriction popup cannot work properly. I click I am 21 years old but there is no reaction at all. can you fix it for me?

We’ve applied the latest patch to fix the popup issues: https://prnt.sc/QX10SlT_AhPU. Could you please double check again?

Best Regards,
8Theme’s Team

Dear Carty,

We hope this message finds you well.

We would like to inform you that the issue has been addressed, and everything should be functioning properly now. Could you kindly verify and confirm that everything is in order on your end?

Thank you for your time and assistance.

Best regards,
8Theme Team

Dear @shonakisam_98,

We hope this message finds you well.

The weight-based shipping functionality is directly related to the WooCommerce plugin. To assist you with the setup, we recommend reviewing the following documentation: [WooCommerce Weight-Based Shipping Setup](https://woocommerce.com/document/weight-based-shipping/#:~:text=Go%20to%20WooCommerce%20%3E%20Settings%20%3E%20Shipping,based%20conditions%20and%20rates%20settings).

Should you continue to experience any issues, we kindly suggest reaching out to the WooCommerce support team for further assistance: [WooCommerce Support](https://wordpress.org/support/plugin/woocommerce/).

Thank you for your understanding.

Best regards,
8Theme Team

Dear Khurram Virk,

We hope this message finds you well.

We have reviewed the custom CSS codes, and they appear to be correct. However, in order to assist you further and conduct a more detailed review, could you kindly provide us with access to your admin account?

Thank you for your cooperation.

Best regards,
The 8Theme Team