Luca Rossi

Hello @esi,

We have noticed that you have already installed the Pro Element plugin.

You may refer to the following article for guidance on customizing the order received/thank you page: https://elementor.com/blog/optimize-woocommerce-thank-you-page/.

We hope this information is helpful.

Best regards,
The 8Theme Team

Dear Sanja,

Our development team has already defined the theme setting fields in the wpml-config.xml file within the XStore theme. This means that these texts are translatable: https://prnt.sc/IFUqNaaIaZ5Y.

We recommend disabling all third-party plugins that are not included with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/). After doing so, please clear your browser cache and check again. It is possible that one of these additional plugins is causing the issue.

If the problem persists, we suggest contacting the WPML support team for further assistance.

Thank you for your understanding.

Best regards,
The 8Theme Team

Hi @Krafts & Kreations,

What’s the new admin account? We couldn’t login with the old account.

Thank you!

Hello @wdbcar,

Please open your product archive builder and enable the “Equal Height” option: https://prnt.sc/rN4kZ_mEBApa.
You may also enable the “Border Layout” option if you wish.

Best regards,
The 8Theme Team

Hi @esi,

Could you please provide temporary wp-admin access? We need to check your settings.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Thank you!

Hello @SMChess,

Kindly update your global footer and modify the specified conditions as shown here: https://prnt.sc/2s_IDSw69dMX.

You can make the changes at the following link: [removed]

Best regards,
8Theme Team

Dear @makeitsimple,

You need to add the Progress Bar – Sale Booster element to the cart or checkout page.

We have completed this for you.

Could you please check it now?

Thank you!
Best regards,
The 8Theme Team

Hi @WooPlay,

Please update the previous CSS codes to this:

body .woocommerce-MyAccount-navigation-wrapper li a::after{
    font-family: xstore-icons !important;
    speak: never;
    font-style: normal;
    font-weight: 400;
    font-variant: normal;
    text-transform: none;
    line-height: 1;
    -webkit-font-smoothing: antialiased;
    -moz-osx-font-smoothing: grayscale;
    width: 16px !important;
    height: 16px !important;
    position: absolute;
    left: 8px;
}

body .woocommerce-MyAccount-navigation-wrapper li.woocommerce-MyAccount-navigation-link--messages a,
body .woocommerce-MyAccount-navigation-wrapper li.woocommerce-MyAccount-navigation-link--favorite a,
body .woocommerce-MyAccount-navigation-wrapper li.woocommerce-MyAccount-navigation-link--refunds a,
body .woocommerce-MyAccount-navigation-wrapper li.woocommerce-MyAccount-navigation-link--woo-wallet a
{
    padding-left: 28px;
}
body .woocommerce-MyAccount-navigation-wrapper li.woocommerce-MyAccount-navigation-link--messages a::after {
    content: "\e937" !important;
}

body .woocommerce-MyAccount-navigation-wrapper li.woocommerce-MyAccount-navigation-link--favorite a::after {
    content: "\e937" !important;
}

body .woocommerce-MyAccount-navigation-wrapper li.woocommerce-MyAccount-navigation-link--refunds a::after {
    content: "\e937" !important;
}

body .woocommerce-MyAccount-navigation-wrapper li.woocommerce-MyAccount-navigation-link--woo-wallet a::after {
    content: "\e937" !important;
}

Hope it helps!

Hi @logen007,

Could you please check again?

Thank you!

Dear @alexjourneyworldwide,

Could you please create a support ticket and request assistance from the WooCommerce Stripe Support team?

– https://woocommerce.com/my-account/create-a-ticket?select=18627
– https://wordpress.org/support/plugin/woocommerce-gateway-stripe/

Best regards,
The 8Theme Team

Hi @WooPlay,

Please try adding this custom CSS under XStore > Theme Options > Theme Custom CSS > Global CSS:

body .woocommerce-MyAccount-navigation-wrapper li a::after{
    font-family: xstore-icons !important;
    speak: never;
    font-style: normal;
    font-weight: 400;
    font-variant: normal;
    text-transform: none;
    line-height: 1;
    -webkit-font-smoothing: antialiased;
    -moz-osx-font-smoothing: grayscale;
    width: 16px !important;
    height: 16px !important;
    position: absolute;
    left: 8px;
}

li.woocommerce-MyAccount-navigation-link--messages a,
li.woocommerce-MyAccount-navigation-link--favorite a,
li.woocommerce-MyAccount-navigation-link--refunds a,
li.woocommerce-MyAccount-navigation-link--woo-wallet a
{
    padding-left: 28px;
}
li.woocommerce-MyAccount-navigation-link--messages a::after {
    content: "\e937" !important;
}

li.woocommerce-MyAccount-navigation-link--favorite a::after {
    content: "\e937" !important;
}

li.woocommerce-MyAccount-navigation-link--refunds a::after {
    content: "\e937" !important;
}

li.woocommerce-MyAccount-navigation-link--woo-wallet a::after {
    content: "\e937" !important;
}

You can replace the e937 with the list of icons here: https://justpaste.it/cy7ne

Kind regards,
The 8Theme Team

Hello @Şali,

This is included in the XStore source code.

We will forward this matter to our development team, and it may be addressed in one of the upcoming updates.

Best regards,
The 8Theme Team

Dear @Krafts & Kreations,

Could you please let us know where you added the newsletter section? We were unable to locate it.

Also, please ensure that it has been properly configured if you are using Mailchimp or any other similar service.

Best regards,
The 8Theme Team

Hello @Sherine,

Thank you for reaching out to us.

The message “WooCommerce database update required” usually appears after updating the WooCommerce plugin. The error “The link you followed has expired” may occur due to a session timeout or security token issue.

Please try the following steps:
1. Clear your browser cache and cookies, then log in to your WordPress Dashboard again.
2. Go to WooCommerce > Status > Tools and click Update Database if the option is available.
3. If the issue persists, temporarily deactivate all third-party plugins except WooCommerce and your theme, then try updating the database again.
4. Ensure that your PHP settings (such as max_execution_time, post_max_size, and upload_max_filesize) meet WooCommerce requirements.

After completing these steps, the database update should proceed successfully.

Best Regards,
8Theme’s Team

Hello @Şali,

Could you please clear the cache and check again?

Thank you.

Best regards,
The 8Theme Team