Luca Rossi

Hi @Krafts & Kreations,

Thank you for reaching out to us. We would like to assist you further, but we’re still not completely clear about your issue.

Could you please provide more details or clarify your request so we can better understand and help you resolve it?

Best regards,
8Theme’s Team

Hi @DebbieC,

Please try with the following solutions:

1. Install Anti-Spam Plugins
– WooCommerce Anti-Fraud
– Akismet Anti-Spam
– CleanTalk

2. Require Account Registration: Go to WooCommerce → Settings → Accounts & Privacy
Enable “Allow customers to place orders without an account” (uncheck this). This forces email verification

3. Set Minimum Order Amount

add_action('woocommerce_check_cart_items', 'set_minimum_order_amount');
function set_minimum_order_amount() {
    $minimum = 10; // Set your minimum amount
    if (WC()->cart->subtotal < $minimum) {
        wc_add_notice(sprintf('Minimum order amount is %s', wc_price($minimum)), 'error');
    }
}

4. Block Disposable Email Domains

add_filter('woocommerce_checkout_process', 'block_disposable_emails');
function block_disposable_emails() {
    $blocked_domains = array('tempmail.com', 'guerrillamail.com', '10minutemail.com');
    $email = $_POST['billing_email'];
    $domain = substr(strrchr($email, "@"), 1);
    
    if (in_array($domain, $blocked_domains)) {
        wc_add_notice('Please use a valid email address.', 'error');
    }
}

5. Implement Rate Limiting
Limit orders from the same IP address:

add_action('woocommerce_checkout_process', 'limit_orders_by_ip');
function limit_orders_by_ip() {
    $ip = $_SERVER['REMOTE_ADDR'];
    $orders = wc_get_orders(array(
        'limit' => 5,
        'customer_ip_address' => $ip,
        'date_created' => '>' . (time() - 3600) // Last hour
    ));
    
    if (count($orders) >= 5) {
        wc_add_notice('Too many orders from your location. Please try again later.', 'error');
    }
}

6. Additional WooCommerce Settings

– Disable guest checkout for higher security
– Enable email verification for new accounts
– Use payment gateways with fraud protection (Stripe Radar, PayPal fraud protection)

7. Use a Web Application Firewall (WAF)

– Cloudflare (free plan available)
– Sucuri
– Wordfence (WordPress security plugin)

Hope it helps!

Dear @Şali,

Could you please provide temporary wp-admin access? We need to check your settings.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Thank you!

Dear @Rial,

Thank you for your request.

Please proceed with installing WordPress, the XStore theme, and the XStore Core plugin. Once the theme is successfully installed, kindly validate it.

After completing these steps, please provide us with your cPanel and WordPress admin account details so that we can import the demo for you.

Best regards,
8Theme’s Team

Dear @Cataclyps,

Thank you for reaching out to us. We would like to better understand your request to assist you effectively. Could you please provide some screenshots or a short video explaining your requirements in more detail?

Thank you for your cooperation.

Best regards,
8Theme’s Team

Dear @WebLxo,

Could you please try with this solution: https://www.8theme.com/topic/how-do-i-integrate-the-emails-added-by-yith-plugins-to-your-email-builder/#post-449691?

Hope it helps!

Hello @Usha,

We are sorry to hear about the difficulties you are experiencing with your website. We understand how frustrating this situation can be.

Please note that website speed optimization and troubleshooting site breakdowns are outside the scope of our standard support services. However, you may try using the following free plugins to help improve your website’s performance:

– W3 Total Cache: https://wordpress.org/plugins/w3-total-cache/
– WP-Optimize: https://wordpress.org/plugins/wp-optimize/

If the issue persists, we recommend contacting your hosting provider or a professional developer to investigate the cause of the breakdown.

Thank you for your understanding.

Best Regards,
8Theme’s Team

Hello Usha,

All free cache plugins offer nearly the same features.

Please note that achieving a score above 90 is not possible when using the free version.

Best regards,
The 8Theme Team

Hi @Niddy,

We have identified that the error is originating from the Klarna plugin.

Could you please create a support ticket with the plugin’s author for further assistance? You can do so here: https://wordpress.org/support/plugin/klarna-payments-for-woocommerce/

Best regards,
8Theme’s Team

Hi @Usha,

We recommend using the paid plugin WP Rocket (https://wp-rocket.me/) for caching. It is a powerful and reliable solution that can significantly improve your website’s performance.

Best regards,
8Theme’s Team

Hello @samarasiri,

The screenshot you attached appears to be broken. Could you please upload a new one?

Thank you.

Best regards,
The 8Theme Team

Dear @Usha,

The LiteSpeed Cache plugin appears to be causing the issue.
Please disable this plugin to resolve the problem.

Best regards,
8Theme’s Team

If you need anything else, please let us know.

Best Regards,
8Theme’s Team

Hi @Martin,

Please try adding this custom CSS under XStore > Theme Options > Theme Custom CSS > Global CSS:

@media (max-width: 480px){
    div.quantity>.minus, div.quantity>.plus, td.quantity>.minus, td.quantity>.plus {
        font-size: 1em;
    }
}

Kind regards,
The 8Theme Team

Dear @Fabiola,

We’ve already replied to your ticket: https://www.8theme.com/topic/pagespeed-performance-much-lower-than-advertised/#post-456797.

Best Regards,
8Theme’s Team