Luca Rossi

Hello @Nadeem Latif,

You can use the Rank Math SEO or Yoast SEO plugin to edit the robots.txt file:

– https://wordpress.org/plugins/seo-by-rank-math/
– https://wordpress.org/plugins/wordpress-seo/

Best regards,
The 8Theme Team

Hi @samaatlaswebsite,

Could you please provide temporary wp-admin access? We need to check your settings.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Thank you!

Hello @Nadeem Latif,

Could you please contact your hosting provider and request that they add Pinterest’s IP address to the whitelist and allow third-party services to crawl the content on your website?

Please note that this issue is not related to the XStore theme.

Best regards,
The 8Theme Team

Dear @Lani,

To create a new administrator account in WordPress, please follow the steps below:

Step 1: Log in and access the Users menu
Log in to your WordPress dashboard.
From the left-hand navigation menu, hover over Users and select Add New.

Step 2: Enter the new user’s details
– Username: Create a unique username.
– Email: Provide a valid email address for the new user.
– First Name, Last Name, Website: These fields are optional.
– Password: Enter a strong password or click Generate Password to create one automatically.
You may choose to send the login details to the user via email by checking the corresponding box, or you can share the credentials manually.

Step 3: Assign the user role and add the new user
From the Role dropdown menu, select Administrator.
Click Add New User to complete the process. The new administrator will then be able to log in and manage the website.

We hope this information is helpful.

Best regards,
8Theme Team

Glad you’ve sorted it out!

Best Regards,
8Theme’s Team

Hello @B2 Publicidad,

1. The product carousel is functioning correctly on our end. Please refer to the video below for confirmation: https://www.awesomescreenshot.com/video/45348392?key=ed58a3c7a6c92a81d19acfbbb8cb4155

2. Kindly locate and remove the following custom CSS code:

@media only screen and (max-width: 1320px) {
    .header-wrapper .header-main-menu>div>.menu>li:last-child {
        display: none;
    }
}

3. We have updated the size of the product images as shown here: https://prnt.sc/LdlkaUwA7Eml.

Could you please review it again?

Best regards,
The 8Theme Team

Dear @aadil,

Could you please provide temporary wp-admin access? We need to check your settings.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Thank you!

Hello @Nadeem Latif,

Could you please verify whether your website is protected by any firewalls?

We were unable to share your website on Pinterest: https://prnt.sc/Fgj6Vy10hbW-.

If the issue persists, please contact your hosting provider’s support team.

Best regards,
8Theme Team

Dear @Lani,

Could you please provide the new administrator account? We attempted to use the previous one, but it did not work.

Thank you for your assistance.

Best regards,
The 8Theme Team

Hello @Goostaf,

Using custom CSS code may not be the most suitable solution in this case.

We recommend creating two separate rows—one for mobile and one for desktop—and using two different image sizes accordingly.

We hope this helps.

Best regards,
The 8Theme Team

Hi @Goostaf,

To change the size of banner images on mobile. Please try adding this custom CSS under XStore > Theme Options > Theme Custom CSS > Global CSS:

@media (max-width: 600px){
    div#banner-8522 img {
        height: 500px;
        object-fit: cover;
    }
    #banner-4558 img {
        height: 500px;
        object-fit: cover;
    }
}

Kind regards,
The 8Theme Team

Hello @Goostaf,

You can adjust the font size for the text on each screen size here: https://prnt.sc/Yt9tPgut9LrQ.

We hope this information is helpful.

Best regards,
The 8Theme Team

Hi @WooPlay,

Did you change the password?

We couldn’t login anymore.

Best Regards,
8Theme’s Team

Hello @Goostaf,

We are still not entirely clear about the issues you are experiencing.

In the first two blocks, you are using two images, while in the last two blocks, you are using two banners.
If your goal is to make all four blocks identical, please note that this is not possible.

Best regards,
The 8Theme Team

Hello @Fabiola,

1. On the home page, please replace the slider with a single background image.
2. Kindly remove any unused third-party plugins.
3. Please compress and combine the CSS files using the cache plugin currently in use.
4. You may use online tools such as TinyPNG or image optimization plugins like Imagify or Smushit to improve performance.

Unfortunately, if these steps do not resolve the issue, you may need to hire an expert for further assistance. Website speed optimization is beyond the scope of the standard support services we provide.

Best regards,
The 8Theme Team