Forum Replies Created

Viewing 30 posts - 1,921 through 1,950 (of 5,361 total)
  • Avatar: Justin
    Luca Rossi
    Support staff
    January 13, 2025 at 10:41

    Dear @ccnam,

    Thank you for reaching out to us.

    We would like to inform you that we were unable to replicate the issue on our end. To assist in resolving this matter, we kindly recommend the following steps:

    1. Please disable all third-party plugins that are not included with XStore. You can find the list of included plugins here: https://www.8theme.com/documentation/xstore/plugins/included-plugins/.
    2. After disabling these plugins, clear your browser’s cache and check if the issue persists. It is possible that one of the additional plugins may be causing the problem.
    3. Additionally, please ensure that all caching systems are disabled.

    Once you have completed these steps, kindly let us know the results so we can assist you further if needed.

    Thank you for your cooperation.

    Best regards,
    The 8Theme Team

    Avatar: Justin
    Luca Rossi
    Support staff
    January 13, 2025 at 10:14

    Dear Tal,

    We hope this message finds you well.

    We are still unclear about the specific outcome you are aiming to achieve. To assist you more effectively, could you kindly provide additional details? If possible, sharing screenshots or videos would be greatly appreciated, as they will help us better understand your requirements.

    Thank you for your cooperation.

    Best regards,
    The 8Theme Team

    Avatar: Justin
    Luca Rossi
    Support staff
    January 13, 2025 at 10:13

    Hi @Abhijeet Kumar,

    Could you please help us to check again?

    We’ve changed this file: app/public/wp-content/plugins/et-core-plugin/app/models/widgets/price-filter.php at the line 131

    + From: $form_action = preg_replace( '%\/page/[0-9]+%', '', home_url( trailingslashit( $wp->request ) ) );

    + To: $form_action = remove_query_arg( array( 'page', 'paged', 'product-page' ), add_query_arg( $wp->query_string, '', home_url( $wp->request ) ) );

    Best regards,
    The 8Theme Team

    Avatar: Justin
    Luca Rossi
    Support staff
    January 13, 2025 at 09:43

    Dear @d88dcjj,

    We hope this message finds you well.

    Could you kindly assist us by disabling all third-party plugins and then testing the solution provided in the following link: https://wordpress.org/support/topic/products-with-variation-shows-out-of-stock/#post-11873318?

    Please let us know the outcome at your earliest convenience.

    Thank you for your support.

    Best regards,
    The 8Theme Team

    Avatar: Justin
    Luca Rossi
    Support staff
    January 13, 2025 at 07:09

    Dear @Sefat,

    We are currently unable to access your WordPress admin panel. Please refer to the following screenshot for reference: [https://prnt.sc/CILqtbMiaGEe](https://prnt.sc/CILqtbMiaGEe).

    Could you kindly double-check the login credentials or settings at your earliest convenience?

    Thank you for your attention to this matter.

    Best regards,
    The 8Theme Team

    Avatar: Justin
    Luca Rossi
    Support staff
    January 13, 2025 at 06:02

    Hi @Abdul Moiz,

    Please try adding this code instead:

    
    add_action('woocommerce_email_before_order_table', 'n2t_woocommerce_email_before_order_table');
    function n2t_woocommerce_email_before_order_table(){
    	?>
        <style> table tr td {text-align: center !important;} </style>
    	<?php
    }
    

    Please note that it could make all the TD elements center.

    Best regards,
    The 8Theme Team

    Avatar: Justin
    Luca Rossi
    Support staff
    January 13, 2025 at 05:50

    Dear @Toesi,

    We hope this message finds you well.

    Could you kindly review the issue once more? We have recently replaced the [woocommerce_cart] shortcode with the cart element, as shown in the following screenshot: https://prnt.sc/G60y4b4fCmjL.

    Thank you for your time and assistance.

    Best regards,
    The 8Theme Team

    Avatar: Justin
    Luca Rossi
    Support staff
    January 13, 2025 at 05:43

    Dear @uttam pradhan,

    We would like to inform you that further customization codes fall outside the scope of the standard support services we provide.

    However, we kindly invite you to submit a request through our Customization Panel at https://www.8theme.com/account/#etheme_customization_panel. Please note that customization services are subject to additional charges.

    If you have any further questions or require assistance, please do not hesitate to contact us.

    Best regards,
    The 8Theme Team

    Avatar: Justin
    Luca Rossi
    Support staff
    January 12, 2025 at 18:01

    Hi @Toesi,

    The cart page seems to work fine now.

    https://tinyurl.com/2877raqn

    Could you please check again?

    Thank you!

    Avatar: Justin
    Luca Rossi
    Support staff
    January 12, 2025 at 17:36

    Hi @Abdul Moiz,

    just last question. so I will do it in theme file directly so with next xstore theme update, it will be removed right and i have to add it again whenever theme updates right sir?

    Yes, it correct. So please backup this file for each update.

    Best regards,
    The 8Theme Team

    Avatar: Justin
    Luca Rossi
    Support staff
    January 12, 2025 at 17:34

    Dear @Wick’d,

    There is no setting for the hover state.

    Please add this custom CSS code also:

    
    .etheme-product-grid-item:hover {
        box-shadow: 0px 0px 20px -2px rgba(0,0,0,0.8) !important;
    }
    

    Hope it helps!

    Files is visible for topic creator and
    support staff only.
    Avatar: Justin
    Luca Rossi
    Support staff
    January 11, 2025 at 18:05

    Dear @Toesi,

    We are reaching out to inquire if there has been a recent change to the password for the admin account. Unfortunately, we are currently unable to log in.

    Could you kindly confirm if the password has been updated? If so, we would greatly appreciate it if you could provide the updated credentials at your earliest convenience.

    Thank you for your attention to this matter.

    Best regards,
    The 8Theme Team

    Please contact administrator
    for this information.
    Avatar: Justin
    Luca Rossi
    Support staff
    January 11, 2025 at 17:13

    Dear Abdul Moiz,

    We hope this message finds you well.

    As the requested changes are personal in nature, we kindly ask you to make the necessary edits to the file yourself. Additionally, if you believe this could serve as an enhancement, we encourage you to submit your suggestion via our task board at the following link: https://www.8theme.com/taskboard/.

    Our development team will thoroughly review your suggestion and evaluate the feasibility of incorporating it into a future update.

    Thank you for your understanding and cooperation.

    Best regards,
    The 8Theme Team

    Avatar: Justin
    Luca Rossi
    Support staff
    January 11, 2025 at 17:11

    Hi @Abdul Moiz,

    Unfortunately, there is no settings to add the custom CSS codes to the WooCommerce order emails.

    To add the custom CSS codes, please add this code into your functions.php file locates in your child theme:

    
    /**
     * @snippet       Add CSS to Specific WooCommerce Email
     * @how-to        businessbloomer.com/woocommerce-customization
     * @author        Rodolfo Melogli, Business Bloomer
     * @compatible    WooCommerce 8
     * @community     https://businessbloomer.com/club/
     */
     
    add_filter( 'woocommerce_email_styles', 'bbloomer_add_css_to_new_order_email', 9999, 2 );
     
    function bbloomer_add_css_to_new_order_email( $css, $email ) { 
       if ( $email->id == 'customer_completed_order' ) {
          $css .= '
             table tr td {text-align: center;}
          ';
       }
       return $css;
    }
    
    

    For more information, please take a look at this article: https://www.businessbloomer.com/woocommerce-add-css-woocommerce-emails/.

    Best regards,
    The 8Theme Team

    Avatar: Justin
    Luca Rossi
    Support staff
    January 11, 2025 at 17:00

    Hi @Ankit Khandelwal,

    Please try adding this custom CSS under XStore > Theme Options > Theme Custom CSS > Global CSS:

    
    body .et-off-canvas>.et-mini-content {
        height: auto;
    }
    

    Kind regards,
    The 8Theme Team

    Files is visible for topic creator and
    support staff only.
    Avatar: Justin
    Luca Rossi
    Support staff
    January 11, 2025 at 12:09

    Dear Abdul Moiz,

    We hope this message finds you well.

    Unfortunately, the file in question cannot be overridden via the child theme. It can only be edited directly.

    Please note that you will need to create a backup of this file prior to each new update to ensure your changes are preserved.

    We highly encourage you to share your suggestion on our Taskboard at https://www.8theme.com/taskboard/. If your idea garners sufficient support from other customers, our development team will carefully evaluate the possibility of including it in a future update.

    Best regards,
    The 8Theme Team

    Avatar: Justin
    Luca Rossi
    Support staff
    January 11, 2025 at 12:06

    Hi @sefat,

    To change that text, please add the following code under functions.php file locates in your child theme:

    
    function n2t_text_strings( $translated_text, $text, $domain ) {
    	switch ( $translated_text ) {
    		case 'Available on backorder' :
    			$translated_text = 'Your Custom Text';
    			break;
    	}
    	return $translated_text;
    }
    add_filter( 'gettext', 'n2t_text_strings', 100, 3 );
    

    Hope it helps!

    Avatar: Justin
    Luca Rossi
    Support staff
    January 11, 2025 at 11:49

    Dear @Neeraj,

    Thank you for reaching out to us.

    The customization you are requesting would require extensive custom coding and falls outside the scope of the standard support services we provide.

    However, we recommend referring to the following article, which may help you achieve your desired outcome: https://stackoverflow.com/questions/37766926/add-custom-field-data-to-woocommerce-order.

    Should you have any further questions or require assistance within the scope of our support, please do not hesitate to contact us.

    Best regards,
    The 8Theme Team

    Avatar: Justin
    Luca Rossi
    Support staff
    January 11, 2025 at 11:06

    Dear @demos,

    We hope this message finds you well.

    We are pleased to inform you that we have released a patch to address the issue you reported.

    Could you kindly apply the patch at your earliest convenience and let us know if it resolves the problem? Your feedback would be greatly appreciated.

    Thank you for your cooperation and support.

    Best regards,
    The 8Theme Team

    Files is visible for topic creator and
    support staff only.
    Avatar: Justin
    Luca Rossi
    Support staff
    January 10, 2025 at 18:25

    Hi @uttam pradhan,

    We’ve added this custom CSS code:

    
    [data-elementor-type="header"] {
        position: relative;
        z-index: 9999;
    }
    

    Best regards,
    The 8Theme Team

    Avatar: Justin
    Luca Rossi
    Support staff
    January 10, 2025 at 18:23

    Hi @Abdul Moiz,

    Please edit this file: /wp-content/themes/xstore/framework/features/woocommerce/reviews-images.php at line 548

    + Change:

    
    $image .= '<a href="'.$src[0].'" rel="lightbox">';
    

    + To:

    
    $image .= '<a href="'.$src[0].'" data-elementor-lightbox-slideshow="all-slide-'.$this->get_comment_ID().'" data-elementor-open-lightbox="yes">';
    

    Hope it helps!

    Avatar: Justin
    Luca Rossi
    Support staff
    January 10, 2025 at 17:45

    Dear @4Nodes,

    We kindly recommend disabling all third-party plugins that are not included with XStore. You can find the list of included plugins here: (https://www.8theme.com/documentation/xstore/plugins/included-plugins/). Once you have done this, please clear your browser’s cache and check if the issue persists. It is possible that one of the additional plugins may be causing the problem.

    Once you have deactivated the unnecessary plugins, kindly clear your browser’s cache and verify whether the performance issue persists. This step is crucial, as conflicts with third-party plugins can sometimes cause unexpected issues.

    Please let us know the results of these tests so we can assist you further.

    Best regards,
    The 8Theme Team

    Avatar: Justin
    Luca Rossi
    Support staff
    January 10, 2025 at 17:33

    Dear Ameer,

    We kindly suggest monitoring the issue over the next couple of days.

    Should the issue occur again, please do not hesitate to inform us so we can assist you further.

    Thank you for your understanding and cooperation.

    Best regards,
    The 8Theme Team

    Avatar: Justin
    Luca Rossi
    Support staff
    January 10, 2025 at 17:32

    Hi @Abdul Moiz,

    Where did you add the custom codes so we can take a closer look?

    Thank you!

    Avatar: Justin
    Luca Rossi
    Support staff
    January 10, 2025 at 17:25

    Hi @uttam pradhan,

    Could you please check the z-index issue again?

    Also i want a sticky footer ad for both mobile and windows. because i want to off google auto ads.

    The sticky ad footer is generating by Google Ads so please config it from Google Ads side.

    Best regards,
    The 8Theme Team

    Avatar: Justin
    Luca Rossi
    Support staff
    January 10, 2025 at 17:16

    Hi @MAHDAR,

    The scripts in question are generated by WordPress, the XStore theme, and third-party plugins. At this time, it is not possible to remove them.

    We kindly encourage you to share your suggestion on our Taskboard at (https://www.8theme.com/taskboard/). If your request receives sufficient support from other customers, our development team will thoroughly evaluate its feasibility for inclusion in a future update.

    We truly appreciate your valuable input and your efforts in helping us improve.

    Best regards,
    The 8Theme Team

    Avatar: Justin
    Luca Rossi
    Support staff
    January 10, 2025 at 07:01

    Dear @Ameer,

    Thank you for reaching out to us.

    When you import our sample demo, please note that it will include URLs linked to our demo sites. In this case, we kindly recommend updating all the URLs accordingly after the import process. Once this is done, please ensure that you clear all cache systems.

    Following these steps should resolve any issues, and everything should work as expected.

    If you have any further questions or need assistance, please do not hesitate to contact us.

    Best regards,
    The 8Theme Team

    Avatar: Justin
    Luca Rossi
    Support staff
    January 10, 2025 at 06:51

    Dear @Boddicker,

    Thank you for reaching out to us.

    We regret to inform you that it is not possible to integrate the account creation form into the checkout form. This is because the account creation form is a standalone form, and embedding one form within another would lead to script conflicts, which could impact functionality.

    We appreciate your understanding on this matter. Should you have any further questions or require assistance, please do not hesitate to contact us.

    Best regards,
    The 8Theme Team

    Avatar: Justin
    Luca Rossi
    Support staff
    January 10, 2025 at 05:28

    Dear Abdul Moiz,

    We hope this message finds you well.

    We wanted to inform you that we have not yet reviewed the Orders Tracking for WooCommerce plugin. At your convenience, could you kindly take a look at the documentation? There might be a shortcode available that you can incorporate into the Email Builder.

    Thank you for your attention to this matter. Please feel free to reach out if you have any questions or require further assistance.

    Best regards,
    The 8Theme Team

    Avatar: Justin
    Luca Rossi
    Support staff
    January 10, 2025 at 05:20

    Hi @uttam pradhan,

    Please set the Chandrakanta1234 account to administrator.

    Thank you!

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Viewing 30 posts - 1,921 through 1,950 (of 5,361 total)
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