Forum Replies Created

Viewing 30 posts - 631 through 660 (of 5,361 total)
  • Avatar: Justin
    Luca Rossi
    Support staff
    August 1, 2025 at 17:32

    Dear @kmc,

    We hope this message finds you well.

    The banners at the top should now be displaying correctly. At your convenience, could you please clear your cache and verify if the issue has been resolved?

    Thank you for your cooperation.

    Best regards,
    The 8Theme Team

    Avatar: Justin
    Luca Rossi
    Support staff
    August 1, 2025 at 16:52

    Dear @velvate,

    We hope this message finds you well.

    We would like to clarify a point to avoid any confusion. Could you please confirm whether you would like to replace the current icons with your custom icon set, as shown in the following screenshot:
    https://prnt.sc/K12UnvdBqYMS

    If so, kindly navigate to the following page and upload your custom images:
    https://***vate.in/wp-admin/admin.php?page=et-panel-sales-boosterðeme-sales-booster-tab=safe_checkout

    For your reference, please see this screenshot:
    https://prnt.sc/fNJQUxobh2g5

    We hope this information is helpful. Should you have any further questions, please don’t hesitate to reach out.

    Best regards,
    The 8Theme Team

    Avatar: Justin
    Luca Rossi
    Support staff
    August 1, 2025 at 16:36

    Hi @kmc,

    The Instagram images look good on our end: https://prnt.sc/hTRUKHSVwCYB.

    For the spacing between images, please use this custom CSS code:

    
    body .sidebar-widget.null-instagram-feed .instagram-pics li, 
    body .footer-widget.null-instagram-feed .instagram-pics li {
        padding: 0 5px 0px 0;
    }
    

    Hope it helps!

    Avatar: Justin
    Luca Rossi
    Support staff
    August 1, 2025 at 10:56

    Hi @velvate,

    Could you please provide temporary wp-admin access? We need to check your settings.

    To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

    Thank you!

    Avatar: Justin
    Luca Rossi
    Support staff
    August 1, 2025 at 10:46

    Hi @kmc,

    Please try adding this custom CSS under XStore > Theme Options > Theme Custom CSS > Global CSS:

    
    body.single-post .page-heading.bc-type-left2 h1.title {
        display: inline-block !important;
    }
    

    Kind regards,
    The 8Theme Team

    Files is visible for topic creator and
    support staff only.
    Avatar: Justin
    Luca Rossi
    Support staff
    August 1, 2025 at 07:57

    Dear @kmc,

    We hope this message finds you well.

    We have noticed that your website is currently inaccessible. Please refer to the screenshot below for your reference:

    https://prnt.sc/zseh6v-efJpJ

    Could you kindly assist us by checking the issue at your earliest convenience?

    Thank you in advance for your support.

    Best regards,
    The 8Theme Team

    Avatar: Justin
    Luca Rossi
    Support staff
    August 1, 2025 at 06:59

    Dear @Omar Quddam,

    Thank you for your inquiry.

    To achieve the functionality you’re looking for, you will need to use a third-party plugin. We recommend considering the following option:

    https://wordpress.org/plugins/wt-smart-coupons-for-woocommerce/

    We hope you find this helpful. Should you have any further questions, please don’t hesitate to reach out.

    Best regards,
    The 8Theme Team

    Avatar: Justin
    Luca Rossi
    Support staff
    August 1, 2025 at 06:36

    Dear @Genius DTF,

    We hope this message finds you well.

    Could you kindly review the following custom CSS code and reduce the padding and margin values as needed? We believe this code can be found under XStore > Theme Options > Theme Custom CSS.

    
    body .first-section {
        padding: 160px 0 !important;
        margin-bottom: 100px !important;
    }
    body .section-bg-repeat {
        padding-top: 110px !important;
        padding-bottom: 30px !important;
    }
    

    We would greatly appreciate your assistance with this adjustment.

    Best regards,
    The 8Theme Team

    Avatar: Justin
    Luca Rossi
    Support staff
    August 1, 2025 at 06:23

    Dear @osk_iron_jesus,

    Thank you for reaching out to us.

    Unfortunately, our customization service is currently unavailable. We kindly recommend seeking assistance from a trusted developer for any technical support needs that fall outside the scope of our standard support services.

    We appreciate your understanding.

    Best regards,
    The 8Theme Team

    Avatar: Justin
    Luca Rossi
    Support staff
    August 1, 2025 at 06:21

    Dear @Ethan,

    We hope this message finds you well.

    We would like to inform you that the issue has been resolved. The problem was caused by some Google Fonts being loaded over non-secure (non-HTTPS) URLs, which prevented them from displaying correctly.

    We have updated all relevant URLs to use HTTPS in order to ensure proper functionality.

    Should you have any further questions or require additional assistance, please do not hesitate to contact us.

    Best regards,
    The 8Theme Team

    Avatar: Justin
    Luca Rossi
    Support staff
    July 31, 2025 at 12:42

    Dear @Sega,

    We have reviewed the source code and can confirm that the thumbnail image is correctly wrapped within a div element with the swiper-slide class. This indicates that the code is functioning as expected. For your reference, please see the following screenshot: https://prnt.sc/YZq-0gnJbzVo.

    Given this, we kindly recommend contacting the plugin’s author for further assistance, as there may be additional adjustments required for the wrapper div.

    Should you need any further support from our side, please do not hesitate to let us know.

    Best regards,
    The 8Theme Team

    Avatar: Justin
    Luca Rossi
    Support staff
    July 31, 2025 at 12:30

    Dear @McAllen,

    We would like to inform you that the issue appears to be resolved and everything is functioning correctly now. You may view the current status here: https://prnt.sc/kzJqnHWGJjOr.

    Could you kindly verify on your end to confirm that everything is working as expected?

    Thank you for your attention to this matter.

    Best regards,
    The 8Theme Team

    Avatar: Justin
    Luca Rossi
    Support staff
    July 31, 2025 at 12:10

    Dear @khurram virk,

    We’ve updated the custom CSS codes, can you please add them again?

    
    .term-description.et_second-description h2 {
        font-size: 28px;
        color: #0073e6; /* Blue */
    }
    
    .term-description.et_second-description h3 {
        font-size: 22px;
        color: #000000; /* Black */
    }
    
    .term-description.et_second-description ul {
        padding-left: 20px;
        overflow-wrap: break-word;
        word-wrap: break-word;
        box-sizing: border-box;
    }
    
    .term-description.et_second-description table {
        width: 100%;
        border-collapse: collapse;
    }
    
    .term-description.et_second-description table,
    .term-description.et_second-description th,
    .term-description.et_second-description td {
        border: 1px solid #ccc;
        padding: 8px;
        text-align: left;
    }
    
    .term-description.et_second-description hr {
        margin-top: 20px;
        margin-bottom: 20px;
    }
    
    @media screen and (max-width: 768px) {
        .term-description.et_second-description table {
            display: block;
            overflow-x: auto;
            white-space: nowrap;
        }
    }
    

    Thank you!

    Avatar: Justin
    Luca Rossi
    Support staff
    July 31, 2025 at 11:41

    Dear @Sega,

    We hope this message finds you well.

    We would like to inform you that the swipe functionality on mobile devices now appears to be working correctly. Could you kindly confirm this on your end?

    Thank you for your attention to this matter.

    Best regards,
    The 8Theme Team

    Files is visible for topic creator and
    support staff only.
    Avatar: Justin
    Luca Rossi
    Support staff
    July 31, 2025 at 10:18

    Hi @McAllen

    Could you please provide temporary wp-admin access? We need to check your settings.

    To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

    Thank you!

    Avatar: Justin
    Luca Rossi
    Support staff
    July 31, 2025 at 09:54

    Dear @McAllen,

    We hope this message finds you well.

    We have reviewed the issue, and the footer appears to be displaying correctly on our end. You may view it here: https://tinyurl.com/288vk4p7.

    Could you kindly clear all caches and check again?

    If the issue persists, we would appreciate it if you could provide us with access to your admin account so we can investigate further.

    Best regards,
    The 8Theme Team

    Avatar: Justin
    Luca Rossi
    Support staff
    July 31, 2025 at 09:49

    Dear @khurram virk,

    Please find our guidance below for each of the issues you mentioned:

    1. Heading Sizes (H2 & H3):
    To differentiate the H2 (blue) and H3 (black) headings, you can apply custom CSS to adjust their font sizes. For example:

    .category-content h2 {
        font-size: 28px;
        color: #0073e6; /* Blue */
    }
    
    .category-content h3 {
        font-size: 22px;
        color: #000000; /* Black */
    }

    You may adjust the font sizes and colors as needed to suit your design preferences.

    2. Bullet Lists Overflowing:
    To ensure that bullet lists stay within the content area, please use the following CSS:

    .category-content ul {
        padding-left: 20px;
        overflow-wrap: break-word;
        word-wrap: break-word;
        box-sizing: border-box;
    }

    This will help maintain proper alignment and prevent overflow.

    3. Table Styling & Responsiveness:
    To add borders and improve table clarity, you can use:

    .category-content table {
        width: 100%;
        border-collapse: collapse;
    }
    
    .category-content table, 
    .category-content th, 
    .category-content td {
        border: 1px solid #ccc;
        padding: 8px;
        text-align: left;
    }
    
    @media screen and (max-width: 768px) {
        .category-content table {
            display: block;
            overflow-x: auto;
            white-space: nowrap;
        }
    }

    4. Spacing Above Dividers:
    To add spacing above and below the dividers, you can apply margin styles:

    .category-content hr {
        margin-top: 20px;
        margin-bottom: 20px;
    }

    Adjust the margin values as needed to achieve the desired spacing.

    Please add the above CSS to your theme’s custom CSS section (Appearance > Customize > Additional CSS) or within your child theme’s stylesheet.

    Should you need further assistance or clarification, feel free to let us know. We’re here to help.

    Best Regards,
    8Theme’s Team

    Avatar: Justin
    Luca Rossi
    Support staff
    July 31, 2025 at 08:50

    Dear Leon,

    We hope this message finds you well.

    Could you kindly check the website now at your convenience? We identified a custom CSS override that was affecting the default Elementor styles. This issue has been addressed and resolved.

    Everything should now be functioning correctly.

    Please let us know if you notice anything further.

    Best regards,
    The 8Theme Team

    Avatar: Justin
    Luca Rossi
    Support staff
    July 31, 2025 at 08:07

    Dear @Sega,

    We hope this message finds you well.

    We would like to inform you that the requested hook has been added in the latest version of the XStore theme.

    At your earliest convenience, could you please update both your XStore theme and the XStore Core plugin to the most recent version to take advantage of this new feature?

    Thank you for your attention to this matter.

    Best regards,
    The 8Theme Team

    Avatar: Justin
    Luca Rossi
    Support staff
    July 31, 2025 at 06:38

    Dear @Sega,

    We hope this message finds you well.

    It appears that the issue may be related to the W3 Total Cache plugin. At your convenience, could you please try disabling this plugin and then test the functionality again?

    For your reference, everything seems to be working correctly on our end. You may view the recorded demonstration here: https://www.awesomescreenshot.com/video/42625137?key=1cf0f294742045f5996cc08238bd0ff0

    Should you need any further assistance, please do not hesitate to reach out.

    Best regards,
    The 8Theme Team

    Avatar: Justin
    Luca Rossi
    Support staff
    July 31, 2025 at 06:13

    Dear @osk_iron_jesus,

    Thank you for reaching out.

    To achieve the functionality you are looking for, we recommend using the following plugin:
    https://yithemes.com/themes/plugins/yith-woocommerce-request-a-quote/.
    Please note that implementing this feature may also require some custom development.

    Kindly be advised that custom development falls outside the scope of our standard support services.

    We appreciate your understanding.

    Best regards,
    The 8Theme Team

    Avatar: Justin
    Luca Rossi
    Support staff
    July 31, 2025 at 05:45

    Dear @Deva,

    Thank you for reaching out.

    Please note that the order tracking page is not supported by default. However, you may consider using third-party plugins to enable this functionality. Below are a few options that might be helpful:

    – WooCommerce Orders Tracking: https://wordpress.org/plugins/woo-orders-tracking/
    – YITH WooCommerce Order Tracking: https://yithemes.com/themes/plugins/yith-woocommerce-order-tracking/

    Additionally, you can explore more solutions on the WooCommerce Marketplace:
    https://woocommerce.com/search/?q=order+tracking&collections=product&page=1

    We hope this information is helpful. Should you have any further questions, please don’t hesitate to contact us.

    Best regards,
    The 8Theme Team

    Avatar: Justin
    Luca Rossi
    Support staff
    July 30, 2025 at 11:37

    Sorry @Sega,

    Here is the correct code:

    
    add_filter('etheme_product_grid_list_product_element_image', function($thumbnail, $product, $settings) {
        return '<div class="swiper-slide">' . $thumbnail . '</div>';
    }, 10, 3);
    

    Let us know how it goes!

    Avatar: Justin
    Luca Rossi
    Support staff
    July 30, 2025 at 11:24

    Dear @Sega,

    We hope this message finds you well.

    To achieve the desired functionality, please add the following code to the functions.php file located in your child theme:

    
    add_filter('etheme_product_grid_list_product_element_image', function($thumbnail, $product, $settings) {,      return '<div class="swiper-slide">' . $thumbnail . '</div>';,  }, 10, 3);
    

    This implementation is safe and will remain effective through future updates.

    If you have any further questions or need assistance, please don’t hesitate to reach out.

    Best regards,
    The 8Theme Team

    Avatar: Justin
    Luca Rossi
    Support staff
    July 30, 2025 at 11:22

    You’re most welcome!

    Best Regards,
    8Theme’s Team

    Avatar: Justin
    Luca Rossi
    Support staff
    July 30, 2025 at 11:21

    Hi @Yasir Alam 8Theme,

    We highly encourage you to share your suggestion on our Taskboard at https://www.8theme.com/taskboard/. If your idea garners sufficient support from other customers, our development team will carefully evaluate the possibility of including it in a future update.

    For any additional customizations beyond the default functionalities, we kindly invite you to submit a request through our Customization Panel at https://www.8theme.com/account/#etheme_customization_panel. Please note that customization services are subject to additional charges.

    Should you have any further questions or require assistance, please do not hesitate to contact us.

    Best Regards,
    8Theme’s Team

    Avatar: Justin
    Luca Rossi
    Support staff
    July 30, 2025 at 08:38

    Dear @WebLxo,

    Thank you for your message.

    Following up on the discussion in this thread: https://www.8theme.com/topic/dokan-plugin-to-multivendorx-plugin-migratation-but-woocommerce-orders-missing/#post-450933, it appears that the issue also occurs when using the default theme.

    Given this, we kindly recommend reaching out directly to the plugin’s developers for further assistance: https://wordpress.org/support/plugin/dc-woocommerce-multi-vendor/

    Please note that issues related to third-party plugins fall outside the scope of our standard support services.

    We appreciate your understanding.

    Best regards,
    The 8Theme Team

    Avatar: Justin
    Luca Rossi
    Support staff
    July 30, 2025 at 08:18

    Dear @kmc,

    We hope this message finds you well.

    To help prevent potential errors, we kindly recommend using a single Product Archive template builder for all shop and category pages. This approach ensures consistency and reduces the likelihood of conflicts.

    Within this unified template, you can include two separate containers—one designated for the shop page and another for category pages. You may then apply the following custom CSS to control the visibility of each container based on the page being viewed:

    
    body.tax-product_cat .banner_for_shop {
        display: none !important;
    }
    
    body.woocommerce-shop .banner_for_categories {
        display: none !important;
    }
    

    Additionally, please note that we utilize AJAX-based product filtering. As a result, only the product list on the right-hand side is reloaded during filtering. Using a single Product Archive template builder is therefore an effective and compatible solution.

    Should you have any further questions or require assistance, please do not hesitate to reach out.

    Best regards,
    The 8Theme Team

    Avatar: Justin
    Luca Rossi
    Support staff
    July 30, 2025 at 06:53

    Dear @Yasir Alam 8Theme,

    Thank you for your message.

    Please note that the linked variation is integrated with the “Add to Cart” form, which means you may reposition the entire form as needed within your layout.

    However, it is not possible to separate and move the linked variations independently to other locations.

    If you would like to display the linked variations below the “Buy Now” button, you can achieve this by applying the following custom CSS code:

    
    .etheme-add-to-cart-form form table.variations {
        order: 5;
        margin-top: 30px;
        margin-bottom: 0;
    }
    

    Should you have any further questions or require additional assistance, please do not hesitate to reach out.

    Best regards,
    The 8Theme Team

    Avatar: Justin
    Luca Rossi
    Support staff
    July 30, 2025 at 04:45

    Dear @dano111222,

    We hope this message finds you well.

    1. To ensure that the arrows are always visible, please select the “Always Display” option under the Hover Style settings. You may refer to the following screenshot for guidance: https://prnt.sc/YhfrnXZcRHei.

    2. If you would like to remove the breadcrumb from the single portfolio page, kindly add the following custom CSS code to your site:

    
    .single-etheme_portfolio .page-heading {
        display: none !important;
    }
    

    We hope this information is helpful. Should you have any further questions or need additional assistance, please do not hesitate to reach out.

    Best regards,
    The 8Theme Team

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    Viewing 660 results - 631 through 660 (of 5,361 total)
Viewing 30 posts - 631 through 660 (of 5,361 total)
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