Dear @Niddy,

We hope this message finds you well.

Private Content

Best regards,
The 8Theme Team

Dear @lollo,

We hope this message finds you well.

We would like to inform you that the coupon appears to be displaying correctly on the checkout page, as shown in the following screenshot: https://prnt.sc/VoPrAKzMQcYE.

Could you kindly double-check on your end to confirm?

Please also ensure that all caches have been cleared, as this may affect the display.

Best regards,
The 8Theme Team

Private Content

Dear @kmc,

We hope this message finds you well.

Please try using the following code snippet to filter related products by the primary category:

add_filter( 'woocommerce_products_widget_query_args', 'filter_related_products_by_primary_category', 999, 1 );

function filter_related_products_by_primary_category( $args ) {
    global $product;
    if ( ! $product ) {
        return $args;
    }

    // 1. Get Yoast Primary Category
    $primary_cat_id = get_post_meta( $product->get_id(), '_yoast_wpseo_primary_product_cat', true );

    // 2. If no primary category is set, fall back to the default
    if ( ! $primary_cat_id ) {
        $terms = wp_get_post_terms( $product->get_id(), 'product_cat' );
        if ( ! empty( $terms ) && ! is_wp_error( $terms ) ) {
            $primary_cat_id = $terms[0]->term_id;
        }
    }

    // 3. Add tax_query to filter by category
    if ( $primary_cat_id ) {
        $args['tax_query'][] = array(
            'taxonomy' => 'product_cat',
            'field'    => 'term_id',
            'terms'    => array( $primary_cat_id ),
        );
    }

    return $args;
}

Please note that any further customization beyond this may fall outside the scope of our standard support services.

Thank you for your understanding.

Best regards,
The 8Theme Team

Dear @kmc,

We hope this message finds you well.

As an alternative, you may consider using the following filter: woocommerce_related_products_args

Please find the example code below for your reference:

$args = apply_filters( 'woocommerce_related_products_args', array(
    'post_type'           => 'product',
    'ignore_sticky_posts' => 1,
    'no_found_rows'       => 1,
    'posts_per_page'      => $posts_per_page,
    'orderby'             => $orderby,
    'post__in'            => $related,
    'post__not_in'        => array( $product->get_id() )
) );

Should you have any further questions or require additional assistance, please do not hesitate to reach out.

Best regards,
The 8Theme Team

Hi @Auhouse,

This is how it looks on my end: https://prnt.sc/bjn8GnuHm1LO.

Can you please check?

Thank you!

Dear KMC,

Could you please provide us with the exact screen size? This information will help us update the custom CSS code accordingly.

You may refer to the screenshot via the following link:
https://prnt.sc/lVl-RoM14fRu

Thank you for your cooperation.

Best regards,
The 8Theme Team

Dear Scott,

Thank you for your patience, and please accept our apologies for the delayed response due to the weekend.

We are currently still investigating the issue and will get back to you as soon as possible with an update.

Best regards,
The 8Theme Team

Dear @Mirza Ahtsham,

We hope this message finds you well.

It appears there may have been a misunderstanding regarding our previous communication. Kindly allow us to clarify the difference between the two posts in question:

1. https://learnwith.ahtsham.me/how-to-create-contact-us-form-in-blogger-html-and-css/
This post is not edited using Elementor. Instead, it utilizes the default Single Post Template.

2. https://learnwith.ahtsham.me/how-to-create-portfolio-wordpress/
This post is edited directly with Elementor. You can confirm this by the presence of the Elementor label next to the post title, as shown in this screenshot: https://prnt.sc/LbWmOtIEGRkT. This indicates that the post does not use the default Single Post Template.

If you wish to revert to the global template, please open each post individually and click the “Back to WordPress Editor” button. You can refer to this screenshot for guidance: https://prnt.sc/9xiGZpcITOVt.

We hope this information is helpful. Should you have any further questions, please do not hesitate to reach out.

Best regards,
The 8Theme Team

Dear @bhmotos,

Thank you for reaching out to us.

At the moment, the one-page checkout feature is not available in the XStore theme by default.

However, you may consider using one of the following third-party plugins to achieve similar functionality:

– FunnelKit One Page Checkout: https://funnelkit.com/woocommerce-one-page-checkout/
– WooCommerce One Page Checkout: https://woocommerce.com/products/woocommerce-one-page-checkout/
– WooCommerce Cart All in One: https://codecanyon.net/item/woocommerce-cart-all-in-one/30184317/

We hope this helps. Please feel free to contact us if you have any further questions or need assistance.

Best regards,
The 8Theme Team

Dear @kmc,

Could you kindly let us know which devices you are currently using for testing?

Thank you for your cooperation.

Best regards,
The 8Theme Team

Dear @Nicolo,

We have observed that the script appears to be loading more quickly now. You may view a screen recording of the current performance at the following link:
https://www.awesomescreenshot.com/video/44137915?key=5af0987d1be4ef07e56ac3dd990a6557

Could you kindly confirm whether you are experiencing the same improvement on your end?

Thank you for your attention to this matter.

Best regards,
The 8Theme Team

Dear @kmc,

We kindly suggest trying the following custom CSS code instead:

@media only screen and (min-width: 600px) and (max-width: 1024px) {
    .single-product .thumbnails-list li {
        min-height: 250px;
    }
    .single-product .woocommerce-product-gallery .thumbnails img {
        max-height: 250px;
        object-fit: cover !important;
    }
}

You may also refer to the following screenshot for reference:
https://prnt.sc/-vd5konYR3kU

Should you have any further questions or need additional assistance, please do not hesitate to reach out.

Best regards,
The 8Theme Team

Dear @Siddharth,

Thank you for providing the SSH access credentials. We have successfully logged in to your server.

We have monitored your website but were unable to replicate the 100% CPU usage issue you mentioned. To assist you more effectively, we kindly request that you share a screen recording or video demonstrating the steps to reproduce the issue on your end.

For your reference, please find our recorded video here:
https://www.awesomescreenshot.com/video/44101008?key=0697d17d67beff0fbb7548910928fa3b

Additionally, may we ask if you have already tried disabling all third-party plugins (while keeping only the XStore Core and WooCommerce plugins active) to check whether the issue persists?

We appreciate your cooperation and look forward to your response.

Best regards,
The 8Theme Team

Dear @kmc,

We hope this message finds you well.

Please find below a screenshot of how the thumbnail appears on the desktop version: https://prnt.sc/zEJaacehkrBm.

Could you kindly confirm whether the thumbnail is square? If not, we may need to enforce specific height and width dimensions for thumbnail images on tablet screen sizes to ensure consistent display.

Thank you for your assistance.

Best regards,
The 8Theme Team