Forum Replies Created

Viewing 30 posts - 3,601 through 3,630 (of 5,361 total)
  • Avatar: Justin
    Luca Rossi
    Support staff
    July 10, 2024 at 11:54

    Hi @coffeedog,

    What do you mean? You to remove the blue color from the links in product description?

    https://prnt.sc/-7Ye0-REXiDc

    We can see the links are blue now.

    Thanks.

    Avatar: Justin
    Luca Rossi
    Support staff
    July 10, 2024 at 11:50

    Hi @Deep,

    We couldn’t connect to your FTP Accounts, please double check: https://prnt.sc/xrxmyLtiXpDA

    If you can login to your FTP Accounts, please add the following code at the end of this file: /wp-content/themes/xstore-child/functions.php

    
    function etheme_update_cart_item_quantity() {
    	if ( ( isset( $_REQUEST['item_id'] ) && $_REQUEST['item_id'] ) && isset( $_REQUEST['qty'] ) ) {
    		global $woocommerce;
    		if ( $_REQUEST['qty'] )
    			WC()->cart->set_quantity( $_REQUEST['item_id'], $_REQUEST['qty'] );
    		else
    			WC()->cart->remove_cart_item($_REQUEST['item_id']);
    	}
    	WC_AJAX::get_refreshed_fragments();
    }
    

    Hope it helps!

    Avatar: Justin
    Luca Rossi
    Support staff
    July 10, 2024 at 10:58

    Hi @coffeedog,

    The correct custom CSS here:

    
    .category-description a, 
    .page-description a, 
    .term-description a,
    .content-article.entry-content a {
        color: #0d56c9;
    }
    

    Hope it helps!

    Avatar: Justin
    Luca Rossi
    Support staff
    July 10, 2024 at 10:56

    Hi @Festigift,

    To make the custom fields work correctly on the single product page, you have to disable the Ajax Add To Cart setting: https://prnt.sc/iA0SDTHD7bjk

    We’ve done that for you.

    Can you check now?

    https://prnt.sc/01EEUhkE_BPg

    Best regards,
    8Theme’s Team

    Avatar: Justin
    Luca Rossi
    Support staff
    July 10, 2024 at 10:47

    Hi @Deep,

    We would need access to your WP Admin and FTP accounts to further investigate and address the problem.

    To grant WP-Admin access, kindly create a new user account with an administrator role via your WordPress Dashboard. Once the account is set up, please securely share the login credentials with us through the Private Content section designated for this purpose.

    For FTP access, please provide us with the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you require assistance in setting up these credentials, your hosting provider should be able to assist you.

    Thank you for your cooperation and assistance. We look forward to your prompt response.

    Best Regards,
    8Theme’s Team

    Avatar: Justin
    Luca Rossi
    Support staff
    July 10, 2024 at 10:43

    Hi @Salman,

    Both image size are 1300×800. You can use this size and delete this custom CSS codes:

    
    .single-post article.blog-post .wp-picture {
        max-width: 300px;
        margin: 15px auto;
    }
    
    

    Best Regards,
    The 8Theme Team.

    Avatar: Justin
    Luca Rossi
    Support staff
    July 10, 2024 at 10:39

    Dear @Cr3atorf1lm,

    We hope this message finds you well. We are pleased to inform you that we have successfully applied the hotfix to your website as part of our ongoing commitment to ensure optimal performance and security.

    Could you kindly take a moment to review the changes at your earliest convenience? Your feedback is highly valuable to us.

    Thank you for your attention and cooperation.

    Best Regards,
    The 8Theme Team

    Avatar: Justin
    Luca Rossi
    Support staff
    July 10, 2024 at 08:11

    Dear Festigift Team,

    We hope this message finds you well.

    We would like to clarify that our custom code does not interact with the add-to-cart functionality on the homepage or shop page. To illustrate this, we have temporarily removed our custom code, yet the issues previously reported continue to persist, as evidenced by the screenshot available here: https://prnt.sc/4n18xuIeO6wy.

    We kindly request that you conduct a test for potential plugin conflicts to further investigate this matter.

    Thank you for your attention to this issue.

    Best regards,
    8Theme’s Team

    Avatar: Justin
    Luca Rossi
    Support staff
    July 10, 2024 at 08:06

    Hi @Deep,

    We appreciate your prompt response.

    Please try to add the next code in the functions.php file located in your child theme:

    function etheme_update_cart_item_quantity() {
    	if ( ( isset( $_REQUEST['item_id'] ) && $_REQUEST['item_id'] ) && isset( $_REQUEST['qty'] ) ) {
    		global $woocommerce;
    		if ( $_REQUEST['qty'] )
    			WC()->cart->set_quantity( $_REQUEST['item_id'], $_REQUEST['qty'] );
    		else
    			WC()->cart->remove_cart_item($_REQUEST['item_id']);
    	}
    	WC_AJAX::get_refreshed_fragments();
    }

    If this doesn’t help, we need FTP access from you to check the issue more deeply.

    Best Regards,
    8Theme’s Team

    Avatar: Justin
    Luca Rossi
    Support staff
    July 10, 2024 at 07:48

    Hi @Cr3atorf1lm,

    We’ve increased the WP Memory Limit to 256MB for you. Can you please check again?

    https://prnt.sc/Ub-2Gpgu3J-8

    If it still doesn’t work, we would need access to your WP Admin further investigate and address the problem.

    Best Regards,
    8Theme’s Team

    Avatar: Justin
    Luca Rossi
    Support staff
    July 10, 2024 at 07:38

    Hi @Salman,

    1. To reduce the size of featured image on single post, please add this custom CSS under XStore > Theme Options > Theme Custom CSS > Global CSS:

    
    .single-post article.blog-post .wp-picture {
        max-width: 300px;
        margin: 15px auto;
    }
    

    2. To remove the website field on single post, please add this custom CSS under XStore > Theme Options > Theme Custom CSS > Global CSS:

    
    .form-group.comment-form-url {
        display: none !important;
    }
    .comment-respond .comment-form-author, .comment-respond .comment-form-email {
        width: 50%;
    }
    .comment-respond .comment-form-email {
        padding-right: 0;
    }
    

    3. You can disable the Email Template Customizer for WooCommerce plugin, our XStore theme has the built-in Email Template Builder: https://www.8theme.com/documentation/docs/xstore-built-in-woocommerce-email-builder/.

    Best Regards,
    The 8Theme Team.

    Avatar: Justin
    Luca Rossi
    Support staff
    July 10, 2024 at 07:24

    Hi @Festigift,

    We advise disabling all third-party plugins that are not included with the XStore theme. You can view a list of the included plugins here: https://www.8theme.com/documentation/xstore/plugins/included-plugins/. After deactivating these plugins, please clear your browser’s cache and verify if the issue still persists. This is an important step as third-party plugins can often lead to conflicts.

    If the problem continues, please keep all third-party plugins deactivated and grant us permission to debug your site. This includes deactivating any on-site customizations. This measure will enable us to conduct a thorough investigation and provide you with the necessary assistance.

    Before proceeding with the troubleshooting or any updates, we strongly recommend taking a complete backup of your site to safeguard against any potential data loss.

    Best Regards,
    8Theme’s Team

    Avatar: Justin
    Luca Rossi
    Support staff
    July 10, 2024 at 07:07

    Dear @carlyliczyk,

    Thank you for reaching out to us.

    Please be advised that the customization codes you mentioned fall outside the scope of our standard support services. However, we would like to direct you to a helpful resource that might address your needs: [Business Bloomer – WooCommerce: Move or Remove Coupon Form from Cart to Checkout](https://www.businessbloomer.com/woocommerce-move-remove-coupon-form-cart-checkout/).

    Kindly note that any issues related to third-party custom codes should be directed to the respective author for more specialized assistance.

    Best regards,
    The 8Theme Team

    Avatar: Justin
    Luca Rossi
    Support staff
    July 10, 2024 at 07:03

    Hi @break4,

    Thank you so much for creating a staging site for us.

    Could you please help us to check the FTP account, it doesn’t show any directories/files under that account?

    https://prnt.sc/TJj6WS5muET9

    We’ve also tried to install WP File Manager but it doesn’t seem to work: https://prnt.sc/kdTaD5FvvYgU

    Best regards,
    The 8Theme Team

    Avatar: Justin
    Luca Rossi
    Support staff
    July 10, 2024 at 06:13

    Hi @Sam,

    Please try adding the following code under functions.php file locates in your child theme:

    
    add_action('woocommerce_before_cart_table', 'woocommerce_output_all_notices');
    

    Best Regards,
    8Theme’s Team

    Avatar: Justin
    Luca Rossi
    Support staff
    July 10, 2024 at 05:56

    Hi @hooweiliam,

    We would need access to your FTP accounts to further investigate and address the problem.

    For FTP access, please provide us with the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you require assistance in setting up these credentials, your hosting provider should be able to assist you.

    Thank you for your cooperation and assistance. We look forward to your prompt response.

    Best Regards,
    8Theme’s Team

    Avatar: Justin
    Luca Rossi
    Support staff
    July 10, 2024 at 05:48

    Hi @coffeedog,

    In this case, please remove the previous custom CSS codes.

    And add this custom CSS codes instead:

    
    .category-description a, 
    .page-description a, 
    .term-description a,
    .content-article.entry-content a,
    .et-follow-buttons a {
        color: #0d56c9;
    }
    

    Let us know how it goes!

    Avatar: Justin
    Luca Rossi
    Support staff
    July 9, 2024 at 16:40

    Hi @shopsangam,

    We can confirm this issue on our local sites too. Our development team is working on and it should be fix in upcoming updates.

    Right now, to move the email to the top of billing form, please try adding this custom CSS under XStore > Theme Options > Theme Custom CSS > Global CSS:

    
    .woocommerce-checkout .woocommerce-billing-fields__field-wrapper {
        display: flex;
        flex-wrap: wrap;
    }
    .woocommerce-checkout .woocommerce-billing-fields__field-wrapper .form-row {
        flex: 0 1 100%;
    }
    .woocommerce-checkout .woocommerce-billing-fields__field-wrapper .form-row-first, 
    .woocommerce-checkout .woocommerce-billing-fields__field-wrapper .form-row-last{
        flex: 0 1 50%;
    }
    
    .woocommerce-checkout .woocommerce-billing-fields__field-wrapper p#billing_email_field {
        order: -1;
        margin-bottom: var(--fields-v-gap, 1.43rem);
    }
    

    Hope it helps!

    Avatar: Justin
    Luca Rossi
    Support staff
    July 9, 2024 at 16:23

    Hi @Gbp,

    Some default custom CSS codes are missing on your archive pages.

    To assist us in identifying any potential conflicts, we kindly request that you conduct a systematic test. This can be done by deactivating each plugin one at a time, with the exception of those that are explicitly included in the list provided by our team.

    For your convenience, you can find the list of included plugins at the following link: https://www.8theme.com/documentation/xstore/plugins/included-plugins/.

    Best Regards,
    8Theme’s Team

    Avatar: Justin
    Luca Rossi
    Support staff
    July 9, 2024 at 15:41

    Hi @Salman,

    Please clear the caches and check again. This is how the blog posts look on our end:

    https://prnt.sc/Qsd77hGDkj-2

    Thank you!

    Avatar: Justin
    Luca Rossi
    Support staff
    July 9, 2024 at 13:24

    Hi @coffeedog,

    Maybe we misunderstood, so in this screenshot, can you please tell us which part you want the blue color?

    https://prnt.sc/6iwNaE6AH0dp

    Thank you!

    Avatar: Justin
    Luca Rossi
    Support staff
    July 9, 2024 at 12:19

    Dear @Bagwani,

    Should you require any further assistance, please do not hesitate to contact us.

    Best Regards,
    The 8Theme’s Team

    Avatar: Justin
    Luca Rossi
    Support staff
    July 9, 2024 at 12:17

    Hi @Salman,

    1. Please try adding this custom CSS under XStore > Theme Options > Theme Custom CSS > Global CSS:

    
    .single-post .meta-post {
        display: none;
    }
    

    2. Please navigate to XStore > Header Builder > Header Sticky > select Sticky: https://prnt.sc/qmfnI9eZrbFu

    3. The minimum size for blog posts is 1000x1000px.

    Warm Regards,
    The 8Theme Team

    Avatar: Justin
    Luca Rossi
    Support staff
    July 9, 2024 at 12:10

    Dear Festigift Team,

    We are pleased to inform you that we have successfully added the custom codes to your system. This update now allows for the modification of quantities on both the cart and checkout pages.

    Could you kindly verify the functionality at your earliest convenience?

    Best regards,
    The 8Theme Team

    Avatar: Justin
    Luca Rossi
    Support staff
    July 9, 2024 at 12:07

    Dear @break4,

    We hope this message finds you well. We would like to inform you that we have been unable to replicate the issue you reported on our local site.

    As your website is currently live, we are unable to perform debugging directly on it. To facilitate further investigation, could you kindly set up a staging version of your site with PHP version 8.1? This would enable us to conduct tests without affecting your live environment.

    Thank you for your cooperation.

    Best regards,
    The 8Theme Team

    Avatar: Justin
    Luca Rossi
    Support staff
    July 9, 2024 at 11:41

    Hi @Adeeb Ahmed,

    The spotlight categories element is designed for the parent categories only. If you would like to display any categories(include parent & child), please use the product categories element instead:

    https://prnt.sc/kMiL9JlMRFO-

    You are welcome to submit a feature request on our request board at https://www.8theme.com/taskboard/. Should your suggestion garner sufficient support from other customers, our development team will take it into consideration for inclusion in future updates.

    Best Regards,
    8Theme’s Team

    Avatar: Justin
    Luca Rossi
    Support staff
    July 9, 2024 at 11:09

    Dear @Bagwani,

    We hope this message finds you well. We would like to provide you with some resources to assist you with your inquiries:

    1. Speed Optimization Settings: We have compiled detailed information in our article which you can review at your convenience. Please visit [Speed Optimization Options](https://www.8theme.com/documentation/xstore/theme-installation/main-theme-options/#Speed-Optimization-options-pAarP) for more details.

    2. AMP Plugin: This plugin is specifically designed to enhance speed on mobile devices and does not affect desktop performance. For more information, please refer to our guide here: [AMP Plugin Category](https://www.8theme.com/documentation/xstore/amp-plugin/).

    3. LiteSpeed Cache Plugin: For optimal performance with this plugin, we recommend using a LiteSpeed Server. You can find the server-level prerequisites and more details at [LiteSpeed Cache for WordPress](https://docs.litespeedtech.com/lscache/lscwp/#server-level-prerequisites).

    Should you have any further questions or require additional assistance, please do not hesitate to contact us.

    Best Regards,
    The 8Theme Team

    Avatar: Justin
    Luca Rossi
    Support staff
    July 9, 2024 at 09:32

    Dear Honey Mohaniya,

    We hope this message finds you well. We have noticed that you have successfully uploaded multiple images to your variation products at the following URLs:

    https://prnt.sc/72eYeJEp9R0N
    https://prnt.sc/m5QaIbvdpefP

    Could you kindly confirm the completion of this task at your earliest convenience?

    Thank you for your attention to this matter.

    Best Regards,
    8Theme’s Team

    Avatar: Justin
    Luca Rossi
    Support staff
    July 9, 2024 at 09:25

    Hi @carlyliczyk,

    Please try adding this custom CSS under XStore > Theme Options > Theme Custom CSS > Global CSS:

    
    div.elementor-element.elementor-element-397017d.e-con-full.e-flex.e-con.e-parent.e-lazyloaded > div.elementor-element.elementor-element-8b9d456.e-con-full.e-flex.e-con.e-child.elementor-sticky.elementor-sticky__spacer > div > div.elementor-element.elementor-element-788b760.e-con-full.e-flex.e-con.e-child > div > div > div > form > table > tbody > tr > td > ul > li::after {
        display: none !important;
    }
    

    Hope it helps!

    Avatar: Justin
    Luca Rossi
    Support staff
    July 9, 2024 at 07:53

    Hi @Bagwani,

    We suggest you to take a look at these articles for improving the speed of your website:

    https://www.8theme.com/documentation/xstore/troubleshooting/how-to-improve-wp-rocket-settings-with-xstore/
    https://www.8theme.com/documentation/xstore/troubleshooting/how-to-speed-up-my-website/

    We have implemented all possible optimizations currently available to us. Should you require further enhancements, we kindly suggest submitting a request for additional speed optimizations through the following link: https://www.8theme.com/account/#etheme_customization_panel.

    Please note that any additional speed optimizations specific to your website fall outside the scope of our standard support services.

    We appreciate your understanding and cooperation in respecting the time constraints of our support team.

    Best Regards,
    The 8Theme Team.

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    Viewing 3,630 results - 3,601 through 3,630 (of 5,361 total)
Viewing 30 posts - 3,601 through 3,630 (of 5,361 total)
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