Forum Replies Created

Viewing 30 posts - 3,571 through 3,600 (of 5,356 total)
1 2 3 … 119 120 121 … 177 178 179
  • Avatar: Justin
    Luca Rossi
    Support staff

    Dear @break4,

    The hotfix was applied to file: /home/razorgos/staging.razorgosidemount.eu/wp-content/plugins/et-core-plugin/packages/woocommerce-email-template-customizer/includes/email-render.php, so you just need to copy this file to other sites.

    This issue should be fixed in upcoming updates.

    Best regards,
    The 8Theme Team

    #404480 Copied In reply to: There was an error processing your order.
    Avatar: Justin
    Luca Rossi
    Support staff

    Dear Bagwani,

    We hope this message finds you well. We are currently experiencing difficulty accessing your website via the following link: https://prnt.sc/ZizJHvtbJUSr

    Could you kindly verify the status of the website at your earliest convenience?

    Thank you for your attention to this matter.

    Best regards,
    8Theme’s Team

    #404361 Copied In reply to: Assistance Needed for Picture Display Size on Website
    Avatar: Justin
    Luca Rossi
    Support staff

    Hello @carlyliczyk,

    Currently, the option you are looking for is not available. However, you are welcome to submit a feature request on our request board at https://www.8theme.com/taskboard/. Should your suggestion garner sufficient support from other customers, our development team will take it into consideration for inclusion in future updates.

    If you require personal customization services, we invite you to submit a request through our customization panel at: https://www.8theme.com/account/#etheme_customization_panel , and continue conversations with the technicians team directly.
    Please be advised that customization services will incur additional charges, the exact amount of which will be communicated following a detailed review of your request.

    Best Regards,
    8Theme’s Team

    #404325 Copied In reply to: Is there a way to populate the variation description and data into the xstore widgets?
    Avatar: Justin
    Luca Rossi
    Support staff

    Dear Carly,

    We hope this message finds you well. Could you please provide further details on your objectives with the videos or screenshots you mentioned? We are currently unclear about your intentions.

    Thank you for your cooperation.

    Best Regards,
    8Theme’s Team

    #404324 Copied In reply to: 2 prices when using different variation prices
    Avatar: Justin
    Luca Rossi
    Support staff

    Dear Sam,

    We hope this message finds you well. Could you kindly add the following custom CSS codes to the project and verify their functionality?

    
form.woocommerce-cart-form {
    position: static !important;
}

    We appreciate your assistance with this matter.

    Thank you!

    Best Regards,
    8Theme’s Team

    #404323 Copied In reply to: My shop page change the slug, the product cannot display
    Avatar: Justin
    Luca Rossi
    Support staff

    Hello @Malcolm,

    Thank you for contacting us and for using XStore.

    Could you please provide temporary wp-admin access? We need to check your settings.

    To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

    Best Regards,
    8Theme’s Team

    #404310 Copied In reply to: Issues converting sections to containers
    Avatar: Justin
    Luca Rossi
    Support staff

    Hi @Fernando,

    Please try adding this custom CSS under XStore > Theme Options > Theme Custom CSS > Global CSS:

    
.single-product form.variations_form.cart > div {
    display: flex;
    flex-direction: column;
}
.single-product form.variations_form.cart .single_variation_wrap {
    order: -1;
}

    Hope it helps!

    #404307 Copied In reply to: Change position of variation products…
    Avatar: Justin
    Luca Rossi
    Support staff

    Dear Mr. Shehzad Ghazi,

    We hope this message finds you well. I am writing to inform you that our XStore theme and XStore Core plugin do not incorporate any custom codes or functions that could potentially affect the Media Library page.

    It appears that the issue with the Media Library may be attributed to one of the following third-party plugins:

    – Bulk Media Register
    – Imagify
    – Enable Media Replace

    To access your Media Library, please use the following link: [https://6a99ad6bf8.nxcli.io/wp-admin/upload.php?mode=list](https://6a99ad6bf8.nxcli.io/wp-admin/upload.php?mode=list)

    Should you encounter any further issues, we recommend contacting the respective plugin authors for support, as they are best equipped to assist with problems related to their plugins.

    Thank you for your attention to this matter. Should you have any other questions or require further assistance, please do not hesitate to contact us.

    Best regards,
    The 8Theme Team

    #404299 Copied In reply to: In wordpress dashboard media page gone blank.
    Avatar: Justin
    Luca Rossi
    Support staff

    Hi @abdo,

    It’s possible but requires a lof of customization codes and fall out of scope our support standard services.

    Should you require personalized customization services, we kindly invite you to submit a request via our customization panel at: [https://www.8theme.com/account/#etheme_customization_panel](https://www.8theme.com/account/#etheme_customization_panel). This will enable you to engage directly with our team of technicians.

    Please note that customization services will incur additional charges. The exact amount will be determined after a detailed review of your request.

    Thank you for your understanding.

    Best Regards,
    The 8Theme Team

    #404288 Copied In reply to: I need to make step 2 in multi-step checkout open by defult.
    Avatar: Justin
    Luca Rossi
    Support staff

    Hi @abdo,

    Unfortunately, you have to fill out all the information in step 2 before going to the step 2.

    Open the step by default is not available for now. However, you are welcome to submit a feature request on our request board at https://www.8theme.com/taskboard/. Should your suggestion garner sufficient support from other customers, our development team will take it into consideration for inclusion in future updates.

    Best Regards,
    8Theme’s Team

    #404218 Copied In reply to: I need to make step 2 in multi-step checkout open by defult.
    Avatar: Justin
    Luca Rossi
    Support staff

    Dear Nancy,

    We regret to inform you that the issues arising from the custom codes fall outside the standard scope of our support services.

    Should you require personalized customization services, we kindly invite you to submit a request via our customization panel at: [https://www.8theme.com/account/#etheme_customization_panel](https://www.8theme.com/account/#etheme_customization_panel). This will enable you to engage directly with our team of technicians.

    Please note that customization services will incur additional charges. The exact amount will be determined after a detailed review of your request.

    Thank you for your understanding.

    Best Regards,
    The 8Theme Team

    #404209 Copied In reply to: Filter by dimension? (Width, length, height filter)
    Avatar: Justin
    Luca Rossi
    Support staff

    Dear @break4,

    We hope this message finds you well. We are pleased to inform you that we have successfully applied the necessary hotfix to your staging site to address the compatibility issue between the WooCommerce Email Builder and PHP version 8.1.

    Could you please take a moment to review the changes at your earliest convenience? If everything is functioning as expected, we would be prepared to proceed with applying the hotfix to your live site as well.

    Thank you for your attention to this matter. We look forward to your confirmation.

    Best regards,
    The 8Theme Team

    #404206 Copied In reply to: There was an error processing your order.
    Avatar: Justin
    Luca Rossi
    Support staff

    Dear @Mark,

    Should you require any additional assistance, please do not hesitate to contact us.

    Best Regards,
    The 8Theme Team

    #404186 Copied In reply to: Urgent: “Add TO Basket” button lagging, not working properly and not adding the items to cart?
    Avatar: Justin
    Luca Rossi
    Support staff

    Hi @Mark,

    If you require personal customization services, we invite you to submit a request through our customization panel at: https://www.8theme.com/account/#etheme_customization_panel , and continue conversations with the technicians team directly.
    Please be advised that customization services will incur additional charges, the exact amount of which will be communicated following a detailed review of your request.

    Best Regards,
    8Theme’s Team

    #404181 Copied In reply to: Urgent: “Add TO Basket” button lagging, not working properly and not adding the items to cart?
    Avatar: Justin
    Luca Rossi
    Support staff

    Hi @Gbp,

    We mean you’re still editing your website so no need to enable any caches.

    Using the caches only when you finish all the changes.

    Best Regards,
    The 8Theme Team

    #404180 Copied In reply to: Footer columns are not displaying correctly in archive pages.
    Avatar: Justin
    Luca Rossi
    Support staff

    Dear @cagdask,

    We hope this message finds you well. We have noticed that the mega menu items on your website are currently being loaded via AJAX. To ensure optimal functionality, we recommend addressing all the 503 errors that are occurring.

    Should this issue persist, you may consider disabling the relevant settings by navigating to XStore > Theme Options > Speed Optimization. For your reference, please see the settings here: https://prnt.sc/_oxe027mrdRj

    Thank you for your attention to this matter. Should you require further assistance, please do not hesitate to contact us.

    Best Regards,
    The 8Theme Team

    #404178 Copied In reply to: Lightbox & Megamenu problems, megamenu disappears
    Avatar: Justin
    Luca Rossi
    Support staff

    Dear Sam,

    We hope this message finds you well.

    But, it has caused another problem.
    After I try to update the quantity, the cart update notice bar displays on the Cart Table, but the Cart Totals are up. It does not balance the Cart Table.
    How do I do?

    Please navigate to XStore > Theme Options > Theme Custom CSS > Global CSS and add:

    
.elementor-widget-woocommerce-cart-etheme_page .etheme-elementor-cart-checkout-page-wrapper {
    padding-top: 50px;
}
.elementor-widget-woocommerce-cart-etheme_page .etheme-elementor-cart-checkout-page-wrapper .woocommerce-notices-wrapper {
    position: absolute;
    top: -50px;
    width: 100%;
}

    And I have another question.
    I test the mini cart to update the cart quantity.
    The mini cart updates the cart quantity moment, the mini cart product list will flash.
    I tested your Electronics Mega Market default theme which does have not this problem.
    How do I do?

    We would like to inform you that the behavior you observed, where a notification appears to indicate changes or updates to the mini cart, is indeed the default functionality. It is possible that the demo you viewed may be utilizing an older version of the XStore theme, which could explain the discrepancy in behavior you experienced.

    Best regards,
    8Theme’s Team

    #404163 Copied In reply to: My shop page change the slug, the product cannot display
    Avatar: Justin
    Luca Rossi
    Support staff

    Hi @Mark,

    Thank you for choosing XStore as your WooCommerce WordPress theme.

    Website speed depends on various factors that we do not control. What we can do is share the links that can help you with speed optimization: https://www.8theme.com/documentation/xstore/troubleshooting/how-to-speed-up-my-website/

    Every additional plugin slows down the site a bit, so we would recommend you disable unrequired plugins.

    We are writing to address the issue you have been experiencing with your website’s slow loading speed. After conducting a speed test on your website via GTmetrix, we have found that the performance is suboptimal. You may review the results at the following link: https://gtmetrix.com/reports/www.homeandsleepsolutions.co.za/rr8ewLH3/

    We recommend that you review the suggestions provided by GTMetrix in the Top Issues list, accessible here: https://prnt.sc/HW6YUNOOfFme & https://prnt.sc/zb2SFpoPkqBq

    About your results on Google PageSpeed results:

    – Eliminate render-blocking resources: https://developer.chrome.com/docs/lighthouse/performance/render-blocking-resources/?utm_source=lighthouse&utm_medium=lr

    – Avoid enormous network payloads: https://gtmetrix.com/avoid-enormous-network-payloads.html

    – Reduce initial server response time: https://developer.chrome.com/docs/lighthouse/performance/server-response-time?utm_source=lighthouse&utm_medium=lr

    – Avoid chaining critical requests: https://gtmetrix.com/avoid-chaining-critical-requests.html

    – Combine images using CSS sprites: https://gtmetrix.com/combine-images-using-css-sprites.html

    For further guidance on how to improve your website’s speed, Please contact your service provider and ask them to fix it and we invite you to review our theme documentation. The following links provide detailed information on this topic:

    1. https://www.8theme.com/documentation/xstore/theme-installation/main-theme-options/
    2. https://www.8theme.com/documentation/xstore/troubleshooting/how-to-improve-wp-rocket-settings-with-xstore/

    For a comprehensive understanding of the specific issues that may be affecting your website’s speed, we suggest conducting a website speed test with GTMetrix https://gtmetrix.com/ -This tool can provide you with actionable recommendations to further enhance your website’s performance.

    We trust that you will find this information useful in improving your website’s performance.

    Best regards,
    The 8Theme Team

    #404157 Copied In reply to: Urgent: “Add TO Basket” button lagging, not working properly and not adding the items to cart?
    Avatar: Justin
    Luca Rossi
    Support staff

    Hi @carlyliczyk,

    We’re unable to reproduce this issue: https://prnt.sc/zEaUqzM3zIPm

    But please try adding this custom CSS under XStore > Theme Options > Theme Custom CSS > Global CSS:

    
[data-elementor-type="header"] {
    position: relative;
    z-index: 10000;
}
.etheme-elementor-off-canvas .etheme-elementor-off-canvas__main {
    z-index: 10001;
}

    Hope it helps!

    #404141 Copied In reply to: Sticky content is moving ontop of off canvas sidebar when scrolling
    Avatar: Justin
    Luca Rossi
    Support staff

    Hi @coffeedog,

    Please also add this custom CSS:

    div#tab-description a {
    color: #0d56c9;
}

    Hope it helps!

    #404133 Copied In reply to: I need all links on the site to be blue – by coffeedog
    Avatar: Justin
    Luca Rossi
    Support staff

    Dear @Gbp,

    We hope this message finds you well. We wish to inform you that we have disabled the Static Block cache setting located under XStore > Speed Optimization. You can view the updated setting here: https://prnt.sc/5C347_baOa6V.

    Please be advised that if your website is currently in development mode, this setting should remain disabled to ensure everything is displaying correctly.

    Thank you for your attention to this matter.

    Best Regards,
    The 8Theme Team

    #404132 Copied In reply to: Footer columns are not displaying correctly in archive pages.
    Avatar: Justin
    Luca Rossi
    Support staff

    Dear @cagdask,

    We hope this message finds you well.

    We are currently experiencing an issue where the megamenu is not loading. Please refer to the screenshot linked below for details of the error:

    https://prnt.sc/d3aBo2xzVFMe

    Could you kindly contact your hosting provider to address this issue at your earliest convenience?

    Thank you for your attention to this matter.

    Best Regards,
    8Theme’s Team

    #404131 Copied In reply to: Lightbox & Megamenu problems, megamenu disappears
    Avatar: Justin
    Luca Rossi
    Support staff

    Hi @Gbp,

    It should be fine now:

    – https://prnt.sc/EGyqQNzzOICh
    – https://prnt.sc/vYxDsx11cY_Q

    Please clear the cache and check again.

    Thanks!

    #404069 Copied In reply to: Footer columns are not displaying correctly in archive pages.
    Avatar: Justin
    Luca Rossi
    Support staff

    Hi @coffeedog,

    So you can confirm everything is working fine now?

    Thank you!

    #404059 Copied In reply to: I need all links on the site to be blue – by coffeedog
    Avatar: Justin
    Luca Rossi
    Support staff

    Hi @Abhimanyu,

    1. Please try adding this custom CSS under XStore > Theme Options > Theme Custom CSS > Global CSS:

    
div#ship-to-different-address,
p#order_comments_field label{
    font-weight: bold;
}

    2. Please add this custom CSS code:

    
.ppc-button-wrapper {
    margin-bottom: 10px;
}

    3. Do you want to remove this section on checkout page: https://prnt.sc/EGmsXX6ROLuG? If yes, please add this custom CSS:

    
.woocommerce-checkout table.shop_table.woocommerce-checkout-review-order-table tbody {
    display: none;
}

    4. Please navigate to XStore > Theme Options > WooCommerce(Shop) > Cart/Checkout layout > FOOTER > enable Use Default Footer: https://prnt.sc/Lkf4n3LcTHC5

    5. Please add this custom CSS codes:

    
.woocommerce-checkout .woocommerce-billing-fields__field-wrapper {
    display: flex;
    flex-wrap: wrap;
}
.woocommerce-checkout .woocommerce-billing-fields__field-wrapper .form-row {
    flex: 0 1 100%;
}
.woocommerce-checkout .woocommerce-billing-fields__field-wrapper .form-row-first, 
.woocommerce-checkout .woocommerce-billing-fields__field-wrapper .form-row-last{
    flex: 0 1 50%;
}

.woocommerce-checkout .woocommerce-billing-fields__field-wrapper p#billing_email_field {
    order: 1;
    margin-bottom: var(--fields-v-gap, 1.43rem);
}

.woocommerce-checkout .woocommerce-billing-fields__field-wrapper p#billing_phone_field {
    order: 2;
}

    https://prnt.sc/RFp9ZjniQ-aZ

    Best Regards,
    8Theme’s Team

    #404058 Copied In reply to: Changes needed in the checkout/cart pages
    Avatar: Justin
    Luca Rossi
    Support staff

    Hi @cagdask,

    We could see the Javascript errors under the Console Log of your website:

    https://prnt.sc/f1KInGP3cVqO

    We advise disabling all third-party plugins that are not included with the XStore theme. You can view a list of the included plugins here: https://www.8theme.com/documentation/xstore/plugins/included-plugins/. After deactivating these plugins, please clear your browser’s cache and verify if the issue still persists. This is an important step as third-party plugins can often lead to conflicts.

    If the problem continues, please keep all third-party plugins deactivated and grant us permission to debug your site. This includes deactivating any on-site customizations. This measure will enable us to conduct a thorough investigation and provide you with the necessary assistance.

    Before proceeding with the troubleshooting or any updates, we strongly recommend taking a complete backup of your site to safeguard against any potential data loss.

    Best Regards,
    8Theme’s Team

    #404053 Copied In reply to: Lightbox & Megamenu problems, megamenu disappears
    Avatar: Justin
    Luca Rossi
    Support staff

    Dear @Festigift,

    Should you require any additional assistance, please do not hesitate to contact us.

    Best regards,
    The 8Theme Team

    #404047 Copied In reply to: Cart quantity is not able to update on checkout , cart on woocommerce
    Avatar: Justin
    Luca Rossi
    Support staff

    Dear Deep,

    We would like to inform you that the issue you reported will be addressed in our forthcoming updates.

    We apologize for any inconvenience this may have caused you.

    Best Regards,
    The 8Theme Team

    #404046 Copied In reply to: on check out page product quantity + & – button is not working
    Avatar: Justin
    Luca Rossi
    Support staff

    Dear Abhimanyu,

    We hope this message finds you well. Regarding your inquiry, we recommend utilizing the default payment method provided by WooCommerce. You can access and configure it via the following link:

    [https://prnt.sc/V6Yx_IxTTPuH](https://prnt.sc/V6Yx_IxTTPuH)

    Please rename the method to “Pay Later” to proceed.

    Should you require any further assistance, please do not hesitate to contact us.

    Best Regards,
    The 8Theme Team

    #403983 Copied In reply to: Need help with certain settings in the store
    Avatar: Justin
    Luca Rossi
    Support staff

    Hi @coffeedog,

    What do you mean? You to remove the blue color from the links in product description?

    https://prnt.sc/-7Ye0-REXiDc

    We can see the links are blue now.

    Thanks.

    #403982 Copied In reply to: I need all links on the site to be blue – by coffeedog
  • 1 2 3 … 119 120 121 … 177 178 179
    3,571–3,600 of 5,356 posts
Viewing 30 posts - 3,571 through 3,600 (of 5,356 total)
1 2 3 … 119 120 121 … 177 178 179