Hi @Mario :),

1. As we said in the previous replies, some widgets are using the AJAX loading so they need time to load, do you want to remove this feature completely?

2. We’ve fixed this issue for you. There were some br tags that cause the spacing issue.

3. Please try adding this custom CSS under XStore > Theme Options > Theme Custom CSS > Global CSS:

@media (max-width: 600px){
    .single-product .single_variation_wrap .woocommerce-variation-add-to-cart {
        width: 100%;
    }
}

4. It’s because of your custom CSS codes:

.btn.small.black, .btn.medium.black, .btn.big.black, .before-checkout-form .button, .etheme-above-checkout-form .button, .checkout-button, .shipping-calculator-form .button, .single_add_to_cart_button.button, .single_add_to_cart_button.button:focus, .single_add_to_cart_button.button.disabled, .single_add_to_cart_button.button.disabled:hover, .et-quick-view-wrapper .single_add_to_cart_button.button, .et-quick-view-wrapper .single_add_to_cart_button.button:focus, .et-quick-view-wrapper .single_add_to_cart_button.button.disabled, .et-quick-view-wrapper .single_add_to_cart_button.button.disabled:hover, form.login .button, form.register .button, form.register .button.woocommerce-Button, form.lost_reset_password .button, .woocommerce-EditAccountForm .woocommerce-Button, .empty-cart-block .btn, .empty-wishlist-block .btn, .empty-compare-block .btn, .empty-category-block .btn, .woocommerce-mini-cart__empty-message .btn, .form-submit input[type="submit"], #commentform input[type="button"], .form-submit input[type="submit"]:focus, .my_account_orders .view, .et-quick-view-wrapper .product_type_variable, .et-quick-view-wrapper .product_type_variation, .coupon input[type="submit"], .widget_search button, .widget_product_search button, .woocommerce-product-search button, form.wpcf7-form .wpcf7-submit:not(.active), .woocommerce table.wishlist_table td.product-add-to-cart a, .wcmp-quick-info-wrapper form input[type=submit], .product_list_widget .buttons a, .et-wishlist-widget .wishlist-dropdown .buttons .btn-view-wishlist, .btn-checkout, .mini-cart-buttons .button:not(.btn-checkout), .mini-cart-buttons a, .form-row.place-order .button, .search-full-width form .btn, .xstore-wishlist-action .button, .xstore-compare-button .button, .form-actions .add-all-products, .form-actions .compare-more-products, .form-actions .xstore-wishlist-actions, .form-actions .xstore-compare-actions, .et-cookies-popup-wrapper .cookies-button, body .etheme-checkout-page-next-step, .etheme-checkout-page-steps-footer #place_order, body .etheme-checkout-page-previous-step, .etheme-elementor-cart-checkout-page-coupon .button, .etheme-elementor-cart-checkout-page-login-form .button {
    font-weight: 400;
    text-transform: capitalize;
    border-style: none;
    margin-top: 30px;
}

We’ve removed the margin-top: 30px; and everything looks good.

5. How can we access this? This is how it looks now: https://prnt.sc/m4J3cUC6zgQv

6. Please double check the responsive & margin settings of your sections & inner sections, maybe there are some margin. We also suggest you to convert all the old sections to containers: https://elementor.com/help/convert-existing-sections-to-containers/.

Best regards,
The 8Theme Team

Dear Bagwani,

We hope this message finds you well. We are currently experiencing difficulty accessing your website via the following link: https://prnt.sc/ZizJHvtbJUSr

Could you kindly verify the status of the website at your earliest convenience?

Thank you for your attention to this matter.

Best regards,
8Theme’s Team

Dear Carly,

We hope this message finds you well. Could you please provide further details on your objectives with the videos or screenshots you mentioned? We are currently unclear about your intentions.

Thank you for your cooperation.

Best Regards,
8Theme’s Team

Hello @Malcolm,

Thank you for contacting us and for using XStore.

Could you please provide temporary wp-admin access? We need to check your settings.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Best Regards,
8Theme’s Team

Dear Mr. Shehzad Ghazi,

We hope this message finds you well. I am writing to inform you that our XStore theme and XStore Core plugin do not incorporate any custom codes or functions that could potentially affect the Media Library page.

It appears that the issue with the Media Library may be attributed to one of the following third-party plugins:

– Bulk Media Register
– Imagify
– Enable Media Replace

To access your Media Library, please use the following link: [https://6a99ad6bf8.nxcli.io/wp-admin/upload.php?mode=list](https://6a99ad6bf8.nxcli.io/wp-admin/upload.php?mode=list)

Should you encounter any further issues, we recommend contacting the respective plugin authors for support, as they are best equipped to assist with problems related to their plugins.

Thank you for your attention to this matter. Should you have any other questions or require further assistance, please do not hesitate to contact us.

Best regards,
The 8Theme Team

Hi @abdo,

Unfortunately, you have to fill out all the information in step 2 before going to the step 2.

Open the step by default is not available for now. However, you are welcome to submit a feature request on our request board at https://www.8theme.com/taskboard/. Should your suggestion garner sufficient support from other customers, our development team will take it into consideration for inclusion in future updates.

Best Regards,
8Theme’s Team

Dear @break4,

We hope this message finds you well. We are pleased to inform you that we have successfully applied the necessary hotfix to your staging site to address the compatibility issue between the WooCommerce Email Builder and PHP version 8.1.

Could you please take a moment to review the changes at your earliest convenience? If everything is functioning as expected, we would be prepared to proceed with applying the hotfix to your live site as well.

Thank you for your attention to this matter. We look forward to your confirmation.

Best regards,
The 8Theme Team

Hi @Mark,

If you require personal customization services, we invite you to submit a request through our customization panel at: https://www.8theme.com/account/#etheme_customization_panel , and continue conversations with the technicians team directly.
Please be advised that customization services will incur additional charges, the exact amount of which will be communicated following a detailed review of your request.

Best Regards,
8Theme’s Team

Dear @cagdask,

We hope this message finds you well. We have noticed that the mega menu items on your website are currently being loaded via AJAX. To ensure optimal functionality, we recommend addressing all the 503 errors that are occurring.

Should this issue persist, you may consider disabling the relevant settings by navigating to XStore > Theme Options > Speed Optimization. For your reference, please see the settings here: https://prnt.sc/_oxe027mrdRj

Thank you for your attention to this matter. Should you require further assistance, please do not hesitate to contact us.

Best Regards,
The 8Theme Team

Hi @Mark,

Thank you for choosing XStore as your WooCommerce WordPress theme.

Website speed depends on various factors that we do not control. What we can do is share the links that can help you with speed optimization: https://www.8theme.com/documentation/xstore/troubleshooting/how-to-speed-up-my-website/

Every additional plugin slows down the site a bit, so we would recommend you disable unrequired plugins.

We are writing to address the issue you have been experiencing with your website’s slow loading speed. After conducting a speed test on your website via GTmetrix, we have found that the performance is suboptimal. You may review the results at the following link: https://gtmetrix.com/reports/www.homeandsleepsolutions.co.za/rr8ewLH3/

We recommend that you review the suggestions provided by GTMetrix in the Top Issues list, accessible here: https://prnt.sc/HW6YUNOOfFme & https://prnt.sc/zb2SFpoPkqBq

About your results on Google PageSpeed results:

– Eliminate render-blocking resources: https://developer.chrome.com/docs/lighthouse/performance/render-blocking-resources/?utm_source=lighthouse&utm_medium=lr

– Avoid enormous network payloads: https://gtmetrix.com/avoid-enormous-network-payloads.html

– Reduce initial server response time: https://developer.chrome.com/docs/lighthouse/performance/server-response-time?utm_source=lighthouse&utm_medium=lr

– Avoid chaining critical requests: https://gtmetrix.com/avoid-chaining-critical-requests.html

– Combine images using CSS sprites: https://gtmetrix.com/combine-images-using-css-sprites.html

For further guidance on how to improve your website’s speed, Please contact your service provider and ask them to fix it and we invite you to review our theme documentation. The following links provide detailed information on this topic:

1. https://www.8theme.com/documentation/xstore/theme-installation/main-theme-options/
2. https://www.8theme.com/documentation/xstore/troubleshooting/how-to-improve-wp-rocket-settings-with-xstore/

For a comprehensive understanding of the specific issues that may be affecting your website’s speed, we suggest conducting a website speed test with GTMetrix https://gtmetrix.com/ -This tool can provide you with actionable recommendations to further enhance your website’s performance.

We trust that you will find this information useful in improving your website’s performance.

Best regards,
The 8Theme Team

Hi @coffeedog,

Please also add this custom CSS:

div#tab-description a {
    color: #0d56c9;
}

Hope it helps!

Dear @cagdask,

We hope this message finds you well.

We are currently experiencing an issue where the megamenu is not loading. Please refer to the screenshot linked below for details of the error:

https://prnt.sc/d3aBo2xzVFMe

Could you kindly contact your hosting provider to address this issue at your earliest convenience?

Thank you for your attention to this matter.

Best Regards,
8Theme’s Team

Hi @coffeedog,

So you can confirm everything is working fine now?

Thank you!

Hi @cagdask,

We could see the Javascript errors under the Console Log of your website:

https://prnt.sc/f1KInGP3cVqO

We advise disabling all third-party plugins that are not included with the XStore theme. You can view a list of the included plugins here: https://www.8theme.com/documentation/xstore/plugins/included-plugins/. After deactivating these plugins, please clear your browser’s cache and verify if the issue still persists. This is an important step as third-party plugins can often lead to conflicts.

If the problem continues, please keep all third-party plugins deactivated and grant us permission to debug your site. This includes deactivating any on-site customizations. This measure will enable us to conduct a thorough investigation and provide you with the necessary assistance.

Before proceeding with the troubleshooting or any updates, we strongly recommend taking a complete backup of your site to safeguard against any potential data loss.

Best Regards,
8Theme’s Team

Dear Deep,

We would like to inform you that the issue you reported will be addressed in our forthcoming updates.

We apologize for any inconvenience this may have caused you.

Best Regards,
The 8Theme Team