Dear Festigift Team,

We hope this message finds you well. We have encountered an issue that requires your attention. Attached to this email, you will find a screenshot that outlines the problem in detail.

We recommend reaching out to your hosting provider regarding the cron-job function, as this is a server-side issue and they would be best equipped to provide the necessary support.

Alternatively, you may consider installing the following plugin to help resolve the issue: [WP Cron Status Checker](https://wordpress.org/plugins/wp-cron-status-checker/).

Thank you for your attention to this matter. Should you require any further assistance, please do not hesitate to contact us.

Best Regards,
The 8Theme Team

Hi @Gbp,

Please resend the WP-Admin account again. It’s not working anymore.

Thank you!

Hi @donaceli,

The website URL and WP-Admin account are not working anymore.

Could you please double check again?

Thank you!

Hi @Elhadj07,

Please edit your Product Carousel Element, under Slide Per View > switch to Mobile > change 2.

Hope it helps!

Dear @Festigift,

We hope this message finds you well. We kindly request that you omit the Happening Section and instead focus your attention on reviewing the “Tools > Site Health” and the “wp-config.php” file.

Thank you for your cooperation.

Best Regards,
8Theme’s Team

Hi @Festigift,

We suggest you to take a look at this article: https://docs.wpcontentcrawler.com/troubleshooting/checking-if-cron-jobs-work.html#:~:text=You%20can%20find%20out%20whether,’DISABLE_WP_CRON’%2C%20false%20)%3B%20.

Hope it helps!

Hi @Maciej Majchrzak,

We advise disabling all third-party plugins that are not included with the XStore theme. You can view a list of the included plugins here: https://www.8theme.com/documentation/xstore/plugins/included-plugins/. After deactivating these plugins, please clear your browser’s cache and verify if the issue still persists. This is an important step as third-party plugins can often lead to conflicts.

If the problem continues, please keep all third-party plugins deactivated and grant us permission to debug your site. This includes deactivating any on-site customizations. This measure will enable us to conduct a thorough investigation and provide you with the necessary assistance.

After that provide us with your WP Admin account, to grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Before proceeding with the troubleshooting or any updates, we strongly recommend taking a complete backup of your site to safeguard against any potential data loss.

Best Regards,
8Theme’s Team

Dear Niki,

We hope this message finds you well. Upon reviewing your website, we have observed that the homepage contains a high number of images, which is contributing to slower loading times. To enhance your website’s performance, we would like to suggest the following optimizations:

1. **Image Compression**: Consider using an image compression plugin such as Imagify or Smush to reduce file sizes without compromising quality.

2. **Font Optimization**: To improve font loading times, we recommend preloading third-party fonts or hosting them locally. You can achieve this by using plugins like the one available at:
– [Host Webfonts Locally](https://wordpress.org/plugins/host-webfonts-local/)

Additionally, here are some direct links to fonts that you might consider hosting locally:
– [Raleway Font](https://fonts.gstatic.com/s/raleway/v34/1Ptug8zYS_SKggPNyC0IT4ttDfA.woff2)
– [Gentium Basic Font](https://fonts.gstatic.com/s/gentiumbasic/v18/Wnz9HAw9aB_JD2VGQVR80We3LA2JjhA8YII.woff)
– [Nunito Font](https://fonts.gstatic.com/s/nunito/v26/XRXV3I6Li01BKofINeaBTMnFcQ.woff2)
– [Additional Raleway Font from MailerLite](https://fonts.mailerlite.com/fonts/s/raleway/v34/1Ptug8zYS_SKggPNyC0IT4ttDfA.woff2)
– …and others as needed.

3. **JavaScript Execution Delay**: We suggest considering the WP-Rocket plugin, which includes a feature to delay the execution of JavaScript. This can significantly improve loading times. For optimal settings with WP-Rocket, please refer to:
– [Improving WP-Rocket Settings with XStore](https://www.8theme.com/documentation/documentation/troubleshooting/how-to-improve-wp-rocket-settings-with-xstore/)

We trust these recommendations will assist in enhancing the performance of your website. Should you need further assistance or have any questions, please do not hesitate to contact us.

Best regards,
8Theme’s Team

Hi @Elhadj07,

1. We’ve updated the custom CSS codes. Can you please check again?

2. Set the columns on mobile version is not available for Product Categories Element, to achieve this please add this custom CSS:

@media (max-width: 480px){
    .home .elementor-element .category-grid {
        width: 50%;
    }
    .home .category-grid .categories-mask h4 {
        font-size: 16px !important;
        margin-top: -50px;
    }
}

Hope it helps!

Dear Vera,

We suspect that the issue you are experiencing may be related to cache settings. Could you kindly clear all caches associated with the Litespeed Cache plugin, and then proceed to disable all cache plugins entirely to see if the problem persists?

Thank you for your cooperation.

Best regards,
The 8Theme Team

Dear @Mankanwar,

We hope this message finds you well.

We would like to provide you with some information on how the Product Filter element functions. Upon clicking the apply button, the system will redirect you to the shop page, where it will display all the available products that match your selected filter criteria. For your reference, we have attached an example site for you to review.

Regarding the auction plugin, please be advised that any issues related to third-party plugins should be directed to the respective plugin’s author. These issues are beyond the scope of our standard support services.

Thank you for your understanding.

Best Regards,
The 8Theme Team

Hi @belen,

As we mentioned in the previous replies, the issues related to the 3rd party plugins must be directed to the plugin’s author. They fall out of scope our support standard services.

If you require personal customization services, we invite you to submit a request through our customization panel at: https://www.8theme.com/account/#etheme_customization_panel , and continue conversations with the technicians team directly.
Please be advised that customization services will incur additional charges, the exact amount of which will be communicated following a detailed review of your request.

Best Regards,
8Theme’s Team

Hi @Elhadj07,

1. Please try adding this custom CSS under XStore > Theme Options > Theme Custom CSS > Global CSS:

.elementor-widget-etheme_products .show-quickly,
.elementor-widget-woocommerce-product-etheme_related .show-quickly {
    display: none;
}

2. Please edit your Header Builder under Customizer > Header Builder > select the Cart icon > then change the Promo Message, check the Screenshot-1.

3. We’re looking deeper into this issue.

4. Please edit your Product Archive template, then remove the Sidebar/Filters at the bottom. Check Screenshots-2.

5. Please add this custom CSS:

div#categories-1,
div#etheme_widget_products-2{
    border-radius: 5px;
}

6. Please change the thumbnail width under Customizer > WooCommere(Shop) > Product Images. Check Screenshot-3.

Best Regards,
8Theme’s Team

Hi @Aulakh, Sam,

Did you remove it?

We don’t see it anymore.

Looking forward to your response.

Best Regards,
8Theme’s Team

Dear Belen,

We hope this message finds you well. We would like to inform you that the customization codes you have requested fall outside the scope of our standard support services.

However, we encourage you to review the following articles which might be helpful in addressing your needs:

– [How to Exclude Specific Product Categories from the WooCommerce Shop Page](https://wpdevdesign.com/how-to-exclude-specific-product-categories-from-the-woocommerce-shop-page/)
– [WooCommerce Exclude Category](https://stackoverflow.com/questions/70169042/woocommerce-exclude-category)

We hope you find these resources useful.

Best regards,
The 8Theme Team