Forum Replies Created

Viewing 30 posts - 3,331 through 3,360 (of 5,361 total)
  • Avatar: Justin
    Luca Rossi
    Support staff
    July 30, 2024 at 04:20

    Hi @HUSSTLE,

    Please update by yourself, we just give you the example of SKUs.

    Best regards,
    The 8Theme Team

    Avatar: Justin
    Luca Rossi
    Support staff
    July 29, 2024 at 16:53

    Dear @petit_buur,

    We hope this message finds you well. It appears that there are some errors in the translation on your WordPress site. To address this, we kindly ask that you revert to the English version in your WordPress backend.

    Additionally, we would appreciate it if you could provide us with super admin access. The current account permissions do not allow us to fully assess and rectify the translation issues.

    Thank you for your attention to this matter.

    Best Regards,
    8Theme’s Team

    Avatar: Justin
    Luca Rossi
    Support staff
    July 29, 2024 at 16:17

    Glad to hear everything is working fine now.

    If you need anything else, please let us know.

    Avatar: Justin
    Luca Rossi
    Support staff
    July 29, 2024 at 16:15

    Hi @HUSSTLE,

    Yes, you’re on the right way. Just need to explain this line:

    
    if(variation.sku == "FG-8" || variation.sku == "FG-10" || variation.sku == "FG-12"){
    

    So it could be:

    
    if(variation.sku == "FG-8" || variation.sku == "FG-10" || variation.sku == "FG-12" || variation.sku == "FG-14" || variation.sku == "FG-16"){
    

    The FG-8, FG-10, FG-12,… are the SKUs of your products.

    Best Regards,
    The 8Theme Team.

    Avatar: Justin
    Luca Rossi
    Support staff
    July 29, 2024 at 15:46

    Hi @HUSSTLE,

    It could be done by the custom JS, please add the following code under functions.php file locates in your child theme:

    
    add_action('wp_footer', 'n2t_wp_footer');
    function n2t_wp_footer(){
    	if(is_product()){
    		?>
    		<script>
                jQuery( function($){
                    $(document).ready(function(){
                        $( '.single_variation_wrap' ).on( 'show_variation', function( event, variation ) {
                            if(variation.sku == "FG-8" || variation.sku == "FG-10" || variation.sku == "FG-12"){
                                $('.woocommerce-variation-add-to-cart').hide();
                            } else {
                                $('.woocommerce-variation-add-to-cart').show();
                            }
                        });
                    })
                });
    		</script>
    		<?php
    	}
    }
    

    Hope it helps!

    Avatar: Justin
    Luca Rossi
    Support staff
    July 29, 2024 at 15:08

    Dear Mohammed Abrar,

    We have noticed that your website currently has a high number of active plugins. To enhance your site’s performance, we recommend deactivating any plugins that are not essential, retaining only those that are necessary for your operations.

    Additionally, we suggest experimenting with the WP-Rocket plugin, which can significantly improve your site’s efficiency. You can find detailed guidance on optimizing WP-Rocket settings with XStore here: [WP-Rocket Settings with XStore](https://www.8theme.com/documentation/xstore/troubleshooting/how-to-improve-wp-rocket-settings-with-xstore/).

    Another excellent resource is the HummingBird Pro plugin, which becomes available upon upgrading to Smush Pro. For more information, please visit: [Hummingbird Performance Plugin](https://wordpress.org/plugins/hummingbird-performance/).

    We also recommend converting all your images to the WebP format, a feature available in Smush Pro, to further enhance your site’s loading speed.

    Please note that website speed optimization falls outside the standard scope of support services we offer. For more details on what our support entails, please refer to the Envato privacy policy: https://themeforest.net/page/item_support_policy.

    Should you require personalized customization services, we invite you to submit a request through our customization panel at the following link: https://www.8theme.com/account/#etheme_customization_panel. This will allow you to engage directly with our technical team.

    Please note that customization services are subject to additional charges. The exact amount will be determined after a detailed review of your request.

    Thank you for your attention to this matter.

    Best regards,
    The 8Theme Team.

    Avatar: Justin
    Luca Rossi
    Support staff
    July 29, 2024 at 14:35

    Thanks @slw250@hotmail.com.

    If you need anything else, please let us know.

    Avatar: Justin
    Luca Rossi
    Support staff
    July 29, 2024 at 10:57

    Hi @Mendel Birnbaum,

    We would need access to your WP Admin and FTP accounts to further investigate and address the problem.

    To grant WP-Admin access, kindly create a new user account with an administrator role via your WordPress Dashboard. Once the account is set up, please securely share the login credentials with us through the Private Content section designated for this purpose.

    For FTP access, please provide us with the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you require assistance in setting up these credentials, your hosting provider should be able to assist you.

    Thank you for your cooperation and assistance. We look forward to your prompt response.

    Best Regards,
    8Theme’s Team

    Avatar: Justin
    Luca Rossi
    Support staff
    July 29, 2024 at 10:55

    Dear @slw250@hotmail.com,

    We hope this message finds you well. We would like to kindly suggest that you consult with your hosting provider’s support team regarding the GoogleBot’s requests. It is important to ensure that these requests do not become excessively frequent.

    We trust that this issue will be efficiently resolved and that there will be no further concerns regarding large requests from GoogleBot.

    Thank you for your attention to this matter.

    Best regards,
    The 8Theme Team

    Avatar: Justin
    Luca Rossi
    Support staff
    July 29, 2024 at 10:07

    Hi @slw250@hotmail.com,

    Yes, let do that. We need to check how is it going after.

    Thank you!

    Avatar: Justin
    Luca Rossi
    Support staff
    July 29, 2024 at 10:05

    Dear @vjm,

    We hope this message finds you well.

    We would like to inform you that we have been unable to replicate the issue you reported on our local site. We have recently switched to using the Cart of Elementor, and it appears that the issue has been resolved. You can view the changes here: https://prnt.sc/tVnVSnHhMMhy.

    Could you please verify this on your end and confirm if the issue persists?

    Thank you for your cooperation.

    Best regards,
    The 8Theme Team

    Avatar: Justin
    Luca Rossi
    Support staff
    July 29, 2024 at 09:57

    Hi @slw250@hotmail.com,

    Could you please help us to add the following rules to your robots.txt file then check again?

    
    Disallow: /my-account/ 
    
    Disallow: /*?et-wishlist-page 
    
    Disallow: /*add_to_wishlist=* 
    

    Let us know how it goes!

    Avatar: Justin
    Luca Rossi
    Support staff
    July 29, 2024 at 09:24

    Hi @chienyi,

    Please try adding this custom CSS under XStore > Theme Options > Theme Custom CSS > Global CSS:

    
    .pewc-product-extra-groups-wrap.pewc-groups-standard.pewc-teaser-options-5 {
        width: 100%;
    }
    
    ul.pewc-product-extra-groups.cols-3 {
        padding: 0;
        margin: 0;
    }
    

    Hope it helps!

    Avatar: Justin
    Luca Rossi
    Support staff
    July 29, 2024 at 09:18

    Dear @petit_buur,

    We hope this message finds you well. We have encountered an issue with PHP 8.0 and kindly request your assistance to upgrade our system to PHP version 8.1.x. Your expertise in this matter would be greatly appreciated.

    Best regards,
    The 8Theme Team

    Avatar: Justin
    Luca Rossi
    Support staff
    July 29, 2024 at 09:05

    Hi @Elhadj07,

    1. Please find this custom CSS:

    
    .single-product .sales-booster-total-sales {
        display: flex;
    }
    
    .single-product .sales-booster-total-sales span {
        background: url(https://uxwing.com/wp-content/themes/uxwing/download/e-commerce-currency-shopping/hot-icon.png) no-repeat center center;
        background-size: contain;
        width: 25px;
        height: 25px;
        margin-right: 10px;
    }
    

    And change to this:

    
    .sales-booster-total-sales {
        display: flex;
        justify-content: center;
        align-items: center;
    }
    
    .sales-booster-total-sales span {
        background: url(https://uxwing.com/wp-content/themes/uxwing/download/e-commerce-currency-shopping/hot-icon.png) no-repeat center center;
        background-size: contain;
        width: 25px;
        height: 25px;
        margin-right: 10px;
    }
    

    2. Please also add this custom CSS:

    
    .etheme-product-grid-item .footer-inner {
        justify-content: end;
    }
    body .etheme-product-grid-item footer {
        top: 0;
        right: 15px;
        bottom: auto !important;
        opacity: 1 !important;
        visibility: visible !important;
    }
    body .etheme-product-grid-item footer a {
        background-color: transparent !important;
    }
    body .etheme-product-grid-item footer a .et-icon::before {
        color: #000 !important
    }
    

    3. We’ve added the inline CSS codes for you, the add to cart buttons are now hidden on 2 sections. Please check: https://prnt.sc/RnaDWoMKvgKX

    4.

    One more thing. The top header I set it to full width on mobile just as is on desktop. But it’s not full width on mobile.

    Please add this custom CSS codes:

    
    body .mobile-header-wrapper .header-top .et-row-container.et-container {
        padding: 0
    }
    

    Best Regards,
    The 8Theme Team.

    Avatar: Justin
    Luca Rossi
    Support staff
    July 29, 2024 at 08:02

    Dear @slw250@hotmail.com,

    We hope this message finds you well. We are currently in the process of updating our robots.txt file and would appreciate your assistance. Could you kindly provide us with the list of URLs that GoogleBot crawls on your website? This information will help us ensure optimal website performance and search engine interaction.

    Thank you for your cooperation.

    Best regards,
    8Theme’s Team

    Avatar: Justin
    Luca Rossi
    Support staff
    July 29, 2024 at 07:59

    Dear @NRW,

    We hope this message finds you well.

    We have noticed that your website is currently under construction, and as a result, we are unable to perform a thorough review at this time. Could you kindly provide a detailed explanation of your objectives and expectations? Additionally, it would be immensely helpful if you could share some screenshots or videos. This will enable us to gain a better understanding of your requirements and assist you more effectively.

    Thank you for your cooperation.

    Best Regards,
    8Theme’s Team

    Avatar: Justin
    Luca Rossi
    Support staff
    July 29, 2024 at 07:23

    Dear @Storee Team,

    We have noticed that a specific section on your mobile site has been hidden, as evidenced by the screenshot available here: https://prnt.sc/vx5FtYxeIdRv.

    Could you kindly disable the hiding feature for this section and verify its visibility once again?

    Thank you for your attention to this matter.

    Best Regards,
    8Theme’s Team

    Avatar: Justin
    Luca Rossi
    Support staff
    July 29, 2024 at 05:54

    Hi @delovionline,

    We would need access to your WP Admin and FTP accounts to further investigate and address the problem.

    To grant WP-Admin access, kindly create a new user account with an administrator role via your WordPress Dashboard. Once the account is set up, please securely share the login credentials with us through the Private Content section designated for this purpose.

    For FTP access, please provide us with the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you require assistance in setting up these credentials, your hosting provider should be able to assist you.

    Thank you for your cooperation and assistance. We look forward to your prompt response.

    Best Regards,
    8Theme’s Team

    Avatar: Justin
    Luca Rossi
    Support staff
    July 29, 2024 at 05:47

    Hi @Bagwani,

    Please edit your home page slider: https://bagwani.co/wp-admin/admin.php?page=revslider&view=slide&id=8

    Under Layout > Layer Area Size > activate the custom size for mobile/tablet:

    https://prnt.sc/t1cMSUtuqunB

    Best regards,
    The 8Theme Team

    Avatar: Justin
    Luca Rossi
    Support staff
    July 29, 2024 at 05:36

    Dear @Alpha111,

    Thank you for your suggestion.

    We kindly ask you to submit a feature request at the following link: https://www.8theme.com/taskboard/

    Best regards,
    The 8Theme Team

    Avatar: Justin
    Luca Rossi
    Support staff
    July 29, 2024 at 05:27

    Dear Mankanwar,

    We hope this message finds you well. We regret to inform you that the screenshot you recently forwarded did not come through successfully. To assist you more effectively, could you kindly resend it at your earliest convenience?

    Thank you for your cooperation.

    Best Regards,
    8Theme’s Team

    Avatar: Justin
    Luca Rossi
    Support staff
    July 29, 2024 at 05:23

    Hi @nitin kumar,

    We kindly invite you to submit a request through our customization panel at the following link: https://www.8theme.com/account/#etheme_customization_panel. This will allow you to engage directly with our technical team.

    Thank you for your attention to this matter.

    Best regards,
    The 8Theme Team

    Avatar: Justin
    Luca Rossi
    Support staff
    July 29, 2024 at 05:18

    Dear @Rodrigo Carlos,

    Since the forum is for support only. We kindly invite you to submit your request through our customization panel at: [https://www.8theme.com/account/#etheme_customization_panel](https://www.8theme.com/account/#etheme_customization_panel). This will allow you to engage directly with our team of technicians.

    We look forward to assisting you.

    Best regards,
    The 8Theme Team

    Avatar: Justin
    Luca Rossi
    Support staff
    July 29, 2024 at 05:14

    Dear Ben,

    We hope this message finds you well. We have reviewed the warning messages you provided and it appears that the current version of the WooCommerce plugin (9.1.2) may not be compatible with PHP version 8.2.x.

    We recommend downgrading to PHP version 8.1.x to ensure better stability and performance of your website.

    Additionally, we noticed that some images and fonts are still linked to the old domain. To address this, please install the Better Search Replace plugin available at [https://wordpress.org/plugins/better-search-replace/](https://wordpress.org/plugins/better-search-replace/). Once installed, use the plugin to search for “bijoudoc-wp.local” and replace it with “bijoux.benjamin-caigny.fr”. You can view the details here: [https://prnt.sc/tsvdTzkIu26J](https://prnt.sc/tsvdTzkIu26J).

    Furthermore, it is advisable to use only one Header Builder to avoid conflicts. Currently, both Elementor and Customizer options are activated. Please choose one to maintain a cleaner and more efficient site structure.

    Thank you for your attention to these matters. Should you need any further assistance, please do not hesitate to contact us.

    Best Regards,
    The 8Theme Team

    Avatar: Justin
    Luca Rossi
    Support staff
    July 28, 2024 at 05:19

    Hi @Elhadj07,

    1. Please try adding this custom CSS codes under XStore > Theme Options > Theme Custom CSS > Global CSS:

    
    body .content-product,
    body .etheme-product-grid-item {
        border: none !important;
    }
    

    2. Please add this custom CSS:

    
    .etheme-product-grid-item footer {
        bottom: auto;
        top: 0;
        right: 0;
    }
    

    3. Please go to your Item Sold Fake Indicator settings, replace the

    {fire}

    with

    <span></span>

    Screenshots: https://prnt.sc/XSaxjDhTk9zr. After that add this custom CSS:

    
    .single-product .sales-booster-total-sales {
        display: flex;
    }
    
    .single-product .sales-booster-total-sales span {
        background: url(https://uxwing.com/wp-content/themes/uxwing/download/e-commerce-currency-shopping/hot-icon.png) no-repeat center center;
        background-size: contain;
        width: 25px;
        height: 25px;
        margin-right: 10px;
    }
    

    4. Please edit your header on mobile mode, then add the Promo Text element to the Top Header on mobile: https://prnt.sc/rFW7mDlYqLdK.

    Best Regards,
    The 8Theme Team.

    Avatar: Justin
    Luca Rossi
    Support staff
    July 28, 2024 at 04:54

    Hi @Scal23,

    In the spirit of gratitude, we want to express our appreciation for your trust in our products. As a valued customer, your experience matters greatly. Would you consider sharing it by giving our theme a deserving 5-star rating on ThemeForest?

    Click here to share your thoughts: https://themeforest.net/downloads

    Being part of our community means a lot, and your feedback contributes immensely.

    Best Regards,
    The 8Theme Team

    Avatar: Justin
    Luca Rossi
    Support staff
    July 28, 2024 at 04:52

    Dear Priyanshu,

    We hope this message finds you well.

    We have observed that the WooCommerce Custom Product Addons plugin has overridden the add-to-cart form functionality of our XStore theme. Consequently, the loader icon on the add-to-cart button is not functioning as expected.

    To isolate the issue, we created a draft product without any add-ons, which appears to be working correctly. Based on this, we believe the problem specifically involves the interaction between the WooCommerce Custom Product Addons plugin and our theme.

    We kindly suggest that you reach out to the plugin’s author to address this issue, as difficulties arising from third-party plugins fall outside the scope of the support services we provide.

    Thank you for your understanding.

    Best regards,
    The 8Theme Team

    Please contact administrator
    for this information.
    Avatar: Justin
    Luca Rossi
    Support staff
    July 28, 2024 at 04:12

    Dear @Aulakh, Sam,

    In this case, you just need to send the .htaccess content to your hosting provider support. They will know which modules need to be activated:

    
    # Add Strict Transport Security
    <IfModule mod_headers.c>
        Header always set Strict-Transport-Security "max-age=31536000; includeSubDomains"
    </IfModule>
    
    # Add Content Security Policy
    <IfModule mod_headers.c>
        Header set Content-Security-Policy "default-src 'self'; script-src 'self' 'unsafe-inline' 'unsafe-eval'; style-src 'self' 'unsafe-inline';"
    </IfModule>
    
    # Add X-Frame-Options
    <IfModule mod_headers.c>
        Header always set X-Frame-Options "SAMEORIGIN"
    </IfModule>
    
    # Add X-Content-Type-Options
    <IfModule mod_headers.c>
        Header set X-Content-Type-Options "nosniff"
    </IfModule>
    
    # Add Referrer Policy
    <IfModule mod_headers.c>
        Header set Referrer-Policy "no-referrer-when-downgrade"
    </IfModule>
    
    # Add Permissions Policy
    <IfModule mod_headers.c>
        Header set Permissions-Policy "geolocation=(self), microphone=()"
    </IfModule>
    

    This is the server side change, nothing to do on our XStore theme or XStore Core plugin.

    Thank for understanding!

    Best Regards,
    The 8Theme Team

    Avatar: Justin
    Luca Rossi
    Support staff
    July 28, 2024 at 04:09

    Dear @delovionline,

    We hope this message finds you well. We kindly request that you refrain from incorporating special characters (such as “| ,”) into the links. These characters may cause technical issues.

    We have forwarded this matter to our development team for further review. It is anticipated that a resolution will be included in forthcoming updates.

    Thank you for your attention to this matter.

    Best Regards,
    The 8Theme Team

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Viewing 30 posts - 3,331 through 3,360 (of 5,361 total)
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