Forum Replies Created

Viewing 30 posts - 3,301 through 3,330 (of 5,361 total)
  • Avatar: Justin
    Luca Rossi
    Support staff
    July 30, 2024 at 15:39

    Hi @Lili336,

    Could you please provide us with your website URL so we can take a closer look?

    Thank you!

    Avatar: Justin
    Luca Rossi
    Support staff
    July 30, 2024 at 15:29

    Hi @Sahil,

    1. Please use the Active Product Filters widget: https://prnt.sc/qVHC2v3XIUW4

    2. Please add the following codes under functions.php file locates in your child theme:

    
    add_action('woocommerce_widget_shopping_cart_buttons', 'n2t_woocommerce_widget_shopping_cart_buttons');
    function n2t_woocommerce_widget_shopping_cart_buttons(){
    ?>
    <a href="https://dipnik.com/shop/" class="button btn-checkout wc-forward">Shop More</a>
    <?php
    }
    

    Suggest how to edit My account page fields.
    Account Details –
    1- Need to add the mobile number
    2- User can add the Birthdate
    3- User can add the Anniversary Date
    4- Password Change section should remove.
    5- Male , Female

    Please create a feature request on our taskboard page: https://www.8theme.com/taskboard/.

    Thank you!

    Avatar: Justin
    Luca Rossi
    Support staff
    July 30, 2024 at 15:22

    Hi @Pille,

    Please check our video: https://www.awesomescreenshot.com/video/30028929?key=fd63ccf83829ac8bc00a18927bcd2c1d

    You have to click on any elements on header to edit then the left sidebar settings will appear.

    BTW: Because of my internet connection was not stable so it takes a bit slower.

    Thank you!

    Avatar: Justin
    Luca Rossi
    Support staff
    July 30, 2024 at 15:02

    Hi @vjm,

    Please try adding this custom CSS under XStore > Theme Options > Theme Custom CSS > Global CSS:

    
    .woocommerce-cart ul#shipping_method {
        position: absolute;
        right: 0;
    }
    .woocommerce-cart form.woocommerce-shipping-calculator,
    .woocommerce-cart p.woocommerce-shipping-destination{
        text-align: right;
    }
    

    https://prnt.sc/RLCyPRjIQRKH

    Hope it helps!

    Avatar: Justin
    Luca Rossi
    Support staff
    July 30, 2024 at 14:53

    Hi @GrecuN,

    The Niche Market 02 Demo Successfully Installed.

    Could you please check again?

    Thank you!

    Avatar: Justin
    Luca Rossi
    Support staff
    July 30, 2024 at 14:43

    Dear Dorjin,

    We hope this message finds you well. We are reaching out to request your assistance with disabling the Cloudflare caches on our staging site. We believe reverting to the normal DNS settings would be more beneficial for our current setup.

    Thank you for your attention to this matter. We look forward to your prompt response.

    Best Regards,
    8Theme’s Team

    Avatar: Justin
    Luca Rossi
    Support staff
    July 30, 2024 at 13:45

    Dear @Fernando,

    We hope this message finds you well. We would like to request a slight modification to the placement of the video content on our website. Rather than incorporating the video into the sliders, could you please add it to the containers within the sliders?

    For your reference, here is a screenshot that illustrates the required placement: [https://prnt.sc/QH4iDnQsa4BU](https://prnt.sc/QH4iDnQsa4BU)

    Please let us know once the changes have been made or if you encounter any issues.

    Thank you for your attention to this matter.

    Best regards,
    The 8Theme Team

    Avatar: Justin
    Luca Rossi
    Support staff
    July 30, 2024 at 13:43

    Hi @iceball,

    It requires the customization codes and they fall out of scope our support standard services we provide.

    Should you require personalized customization services, we invite you to submit a request through our customization panel at the following link: https://www.8theme.com/account/#etheme_customization_panel. This will allow you to engage directly with our technical team.
    Please note that customization services are subject to additional charges. The exact amount will be determined after a detailed review of your request.

    Best Regards,
    8Theme’s Team

    Avatar: Justin
    Luca Rossi
    Support staff
    July 30, 2024 at 13:25

    Hi @zaid,

    We’ve disabled the Mansonry setting of Shop page under XStore > Theme Options > WooCommerce(Shop) > Shop Page Layout: https://prnt.sc/EYXC_wKFVqCB.

    Could you please check again?

    Thank you!

    Avatar: Justin
    Luca Rossi
    Support staff
    July 30, 2024 at 13:19

    Dear @Alpha111,

    Thank you for your inquiry regarding the Quantity Discounts settings. We regret to inform you that the specific function you are interested in is currently not available.

    Please note that the Quantity Discounts settings are applied globally to all products.

    You can only disable the global settings for some products or create a custom setting for each product:

    https://prnt.sc/bNGc5IMyl2r4

    Best regards,
    The 8Theme Team

    Avatar: Justin
    Luca Rossi
    Support staff
    July 30, 2024 at 13:11

    Hi @iceball,

    That text will not affect the SEO score on Google.

    Best Regards,
    8Theme’s Team

    Avatar: Justin
    Luca Rossi
    Support staff
    July 30, 2024 at 13:08

    Hi @Elhadj07,

    Do you hide the add to cart button on the shop page? They’re disappeared now. Please share us with your WP Admin account so we can check.

    Please also add this custom CSS for the single product page:

    
    body.archive .etheme-product-grid-item .footer-inner {
        justify-content: end;
    }
    
    .product-view-default .xstore-wishlist {
        opacity: 1;
    }
    

    Hope it helps!

    Avatar: Justin
    Luca Rossi
    Support staff
    July 30, 2024 at 12:54

    Hi @iceball,

    We can hide it on mobile only.

    Please try adding this custom CSS under XStore > Theme Options > Theme Custom CSS > Global CSS:

    
    @media (max-width: 600px){
        .term-description {display: none;}
    }
    

    Best Regards,
    8Theme’s Team

    Avatar: Justin
    Luca Rossi
    Support staff
    July 30, 2024 at 10:56

    Hi @zaid,

    For the messed up issue of products, please try adding this custom CSS:

    
    @media only screen and (max-width: 767px) {
        .products-grid .product {
            position: static !important;
        }
    }
    

    Hope it helps!

    Avatar: Justin
    Luca Rossi
    Support staff
    July 30, 2024 at 10:26

    Hi @zaid,

    The custom CSS code is only a good solution for now.

    Here is the simple CSS code for you:

    
    .content-product .product-content-image img,
    .category-grid img{
        object-fit: cover; /* Ensures the image covers the container, cropping if necessary */
        aspect-ratio: 1 / 1; /* Forces a 1:1 aspect ratio */
        width: 100%; /* Makes sure the width is 100% of the container */
        height: auto; /* Resets the height to auto to maintain aspect ratio */
    
        max-height: 190px;
    }

    For the spacing issue on categories archive, please add this:

    
    .row.products.products-loop.products-grid .ajax-content.clearfix {
        display: flex;
        flex-wrap: wrap;
    }
    

    Hope it helps!

    Avatar: Justin
    Luca Rossi
    Support staff
    July 30, 2024 at 10:08

    Hi @Sahil,

    3. Unfortunately, the category product filter will show all the categories for now. We can’t select some of them to display.

    4. Sorry for the confusion, the correct code should be:

    
    add_filter('etheme_elementor_ajax_search_categories_args', 'n2t_etheme_elementor_ajax_search_categories_args');
    function n2t_etheme_elementor_ajax_search_categories_args($args){
        $args['exclude'] = [123, 345];
        return $args;
    }
    

    Don’t forget to change the 123, 345 with your category items which you want to hide.

    Best regards,
    The 8Theme Team.

    Avatar: Justin
    Luca Rossi
    Support staff
    July 30, 2024 at 10:00

    Hi @Alfi,

    Please try adding this custom CSS under XStore > Theme Options > Theme Custom CSS > Global CSS:

    
    .et-preloader-hide>.et-loader {
        display: block;
        opacity: 1;
        visibility: visible;
        z-index: 999;
    }
    
    .et-loader {
        -moz-animation: cssAnimation 0s ease-in 3s forwards;
        /* Firefox */
        -webkit-animation: cssAnimation 0s ease-in 3s forwards;
        /* Safari and Chrome */
        -o-animation: cssAnimation 0s ease-in 3s forwards;
        /* Opera */
        animation: cssAnimation 0s ease-in 3s forwards;
        -webkit-animation-fill-mode: forwards;
        animation-fill-mode: forwards;
    }
    @keyframes cssAnimation {
        to {
            width:0;
            height:0;
            overflow:hidden;
        }
    }
    @-webkit-keyframes cssAnimation {
        to {
            width:0;
            height:0;
            visibility:hidden;
        }
    }
    

    Hope it helps!

    Avatar: Justin
    Luca Rossi
    Support staff
    July 30, 2024 at 09:17

    Hi @GrecuN,

    Please edit your header with the Elementor, we’ve added the link to private content area.

    Then change Edit Site Logo > change Site Logo: https://prnt.sc/5vLu39xyJfh2

    Do you want us to import the Niche Market 02 demo for you?

    Please note that import demo will delete the existed products.

    Best Regards,
    8Theme’s Team

    Please contact administrator
    for this information.
    Avatar: Justin
    Luca Rossi
    Support staff
    July 30, 2024 at 08:51

    Hi @Javito,

    For the home page:

    
    .etheme-hotspot-item {
        min-width: 25px !important;
        min-height: 25px !important;
        max-width: 25px !important;
        max-height: 25px !important;    
    }
    

    For single product page:

    
    
    .single-product .etheme-hotspot-item {
        min-width: 15px !important;
        min-height: 15px !important;
        max-width: 15px !important;
        max-height: 15px !important;    
    }
    

    https://prnt.sc/khj4pQKW-FbL
    https://prnt.sc/yXKH0b2ZdnrV

    Hope it helps!

    Avatar: Justin
    Luca Rossi
    Support staff
    July 30, 2024 at 08:37

    Dear Mr. Corrado Zanetti,

    We hope this message finds you well. We kindly request that you update the visibility settings for your out-of-stock products. Please navigate to Catalog Visibility, then select ‘Shop and search results’ to make the necessary adjustments.

    For your reference, here is a screenshot illustrating the process: [https://prnt.sc/jGCQyAnutkTn](https://prnt.sc/jGCQyAnutkTn)

    We trust this information will be helpful to you. Should you require further assistance, please do not hesitate to contact us.

    Best regards,
    8Theme’s Team

    Avatar: Justin
    Luca Rossi
    Support staff
    July 30, 2024 at 07:17

    Dear @KING IT SOLUTIONS,

    We hope this message finds you well.

    We recommend trying the following plugin for blocking the FacebookBot: [UA Request Throttle WordPress Plugin](https://github.com/Anthony-eng21/UA-Request-Throttle-WordPress-Plugin). We believe it could be beneficial for your current setup.

    Additionally, we suggest reaching out to your hosting provider regarding this matter, as it appears to be related to server-side issues.

    Thank you for your understanding and cooperation.

    Best Regards,
    8Theme’s Team

    Avatar: Justin
    Luca Rossi
    Support staff
    July 30, 2024 at 06:37

    Hi @Elhadj07,

    In this case, please add this custom CSS:

    
    body .etheme-product-grid-item .footer-inner a {
        background-color: transparent !important;
    }
    body .etheme-product-grid-item .footer-inner span.et-icon {
        color: #000;
    }
    body .etheme-product-grid-item .footer-inner a svg {
        fill: #000;
    }
    

    https://prnt.sc/3GraIfQ3L6lU

    Best Regards,
    The 8Theme Team.

    Avatar: Justin
    Luca Rossi
    Support staff
    July 30, 2024 at 06:33

    Dear @Alpha111,

    We hope this message finds you well. We have noticed that the built-in email customizer is currently disabled on your system. Could you please inform us about the plugins you are utilizing at your earliest convenience?

    Thank you for your attention to this matter.

    Best Regards,
    8Theme’s Team

    Avatar: Justin
    Luca Rossi
    Support staff
    July 30, 2024 at 06:06

    Hi @vyperlook,

    We could see that you have more than 28 active plugins.

    We advise disabling all third-party plugins that are not included with the XStore theme. You can view a list of the included plugins here: https://www.8theme.com/documentation/xstore/plugins/included-plugins/. After deactivating these plugins, please clear your browser’s cache and verify if the issue still persists. This is an important step as third-party plugins can often lead to conflicts.

    If the problem continues, please keep all third-party plugins deactivated and grant us permission to debug your site. This includes deactivating any on-site customizations. This measure will enable us to conduct a thorough investigation and provide you with the necessary assistance.

    FYI: Before proceeding with the troubleshooting or any updates, we strongly recommend taking a complete backup of your site to safeguard against any potential data loss.

    Best Regards,
    8Theme’s Team

    Avatar: Justin
    Luca Rossi
    Support staff
    July 30, 2024 at 05:56

    Hi @Sahil,

    Thanks for contacting us.

    1. Yes, this default feature is from the WooCommerce plugin.

    2. That section might be Cross Sell/Up Sell Products, please take a look at this: https://woocommerce.com/document/related-products-up-sells-and-cross-sells/

    3. Can you please explain more details or provide some screenshots? We’re still not clear on this point.

    4. Please add the following code under functions.php file locates in your child theme:

    
    add_filter('etheme_elementor_ajax_search_categories_args', 'n2t_etheme_elementor_ajax_search_categories_args');
    function n2t_etheme_elementor_ajax_search_categories_args(){
        return array(
    	    'show_option_all' => esc_html__('All categories', 'xstore-core'),
    	    'taxonomy'        => $taxonomy,
    	    'hierarchical'    => true,
    	    'echo'            => false,
    	    'id'              => null,
    	    'class' => implode(' ', $categories_class),
    	    'name'            => $taxonomy,
    	    'orderby'         => 'name',
    	    'value_field'     => 'slug',
    	    'hide_if_empty'   => true,
            'exclude' => [123]
        );
    }
    

    After that replace the 123 number with your category ID you want to hide.

    5. The search bar typically works by matching the user’s query with product titles, descriptions and based on selected category.

    6. & 7. & 8. It requires the customization codes and fall out of scope our support standard services. Should you require personalized customization services, we invite you to submit a request through our customization panel at the following link: https://www.8theme.com/account/#etheme_customization_panel. This will allow you to engage directly with our technical team.

    Please note that customization services are subject to additional charges. The exact amount will be determined after a detailed review of your request.

    Thank you for your attention to this matter.

    Best regards,
    The 8Theme Team.

    Avatar: Justin
    Luca Rossi
    Support staff
    July 30, 2024 at 05:13

    Hi @Elhadj07,

    Please try adding the following CSS codes:

    
    body .etheme-product-hover-mask3 footer {
        top: -15px !important;
        bottom: auto !important;
        opacity: 1 !important;
        visibility: visible !important;
    }
    body .etheme-product-grid-item .footer-inner {
        justify-content: space-between;
        padding: 0 15px;
    }
    

    Here is the result: https://prnt.sc/Vo90AxADUp3O

    Hope it helps!

    Avatar: Justin
    Luca Rossi
    Support staff
    July 30, 2024 at 04:56

    Hi @petit buur,

    Upon checking your website, we could see that the customizer is working fine now. We were able to save all the changes. Can you confirm?

    For the mobile menu issue, the Litespeed Cache plugin was causing the conflicts. We’ve disabled that cache plugin and the mobile menu is displaying fine now.

    https://prnt.sc/EDHv1xn-rjB3

    Best Regards,
    8Theme’s Team

    Avatar: Justin
    Luca Rossi
    Support staff
    July 30, 2024 at 04:48

    Hi @Mankanwar,

    Please try adding this custom CSS under XStore > Theme Options > Theme Custom CSS > Global CSS:

    
    /* price bid */
    .woocommerce .quantity #uwa_bid_value.qty {
        background-color: transparent;
        border: 1px solid #0d3b66;
    }
    /* bid button */
    form#uwa_auction_form button#placebidbutton {
        background-color: #0d3b66;
    }
    
    /* buy now button */
    form.buy-now.cart button.et-single-buy-now {
        background-color: #0d3b66 !important;
    }
    

    Hope it helps!

    Avatar: Justin
    Luca Rossi
    Support staff
    July 30, 2024 at 04:30

    Hi @Elhadj07,

    Before we provide the new custom CSS codes. We would to confirm that you want the wishlist(heart) icon appears on the right and the add-to-cart button appears on the left. They always display no need to hover to show?

    Thank you!

    Avatar: Justin
    Luca Rossi
    Support staff
    July 30, 2024 at 04:26

    Dear @lookyhua,

    We hope this message finds you well. It appears that the link for the “My Account” tab was not selected. We have taken the liberty of doing this for you:

    https://prnt.sc/4PWTwfEf5HrK

    Could you kindly verify if it is now functioning correctly?

    Thank you for your attention to this matter.

    Best Regards,
    The 8Theme Team

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Viewing 30 posts - 3,301 through 3,330 (of 5,361 total)
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