Dear @styleverse,

We hope this message finds you well.

Have you had a chance to log in to your account and review the following notice?
https://prnt.sc/tsVKhGum5DiL

Please note that this error is not related to our theme. We kindly recommend contacting your hosting provider to resolve the issue.

Additionally, we have performed the following action in the Elementor tools for your convenience:
https://prnt.sc/mJjfWPN6NOiB

As a temporary workaround, you may consider disabling the debug log in your wp-config.php file.

Should you need any further assistance, please do not hesitate to reach out.

Best regards,
Jack Richardson
The 8Theme Team

Dear @CMS DEV,

We hope this message finds you well.

If you wish to implement any modifications, please note that there are specific guidelines for doing so correctly using child themes. Copying entire files from framework/ folder, such as woo.php, is not permitted, as this approach may lead to errors during future theme updates. This is because certain functions added in these files may not be available on your website if the entire file is copied, rather than only the specific functions you intend to modify.

We kindly ask you to review the proper method for making modifications and address the issue accordingly.

Additionally, we are still awaiting FTP access in order to proceed further.

Thank you for your cooperation.

Best regards,
Jack Richardson
The 8Theme Team

Dear @shind,

We hope this message finds you well.

It appears that you are currently using a plugin to modify the checkout fields, which may be affecting the positioning of the email field as configured in the XStore Checkout widget. For instance, we have noticed that the “Checkout Field Editor for WooCommerce” plugin is installed on your website. We kindly recommend testing the checkout functionality with only the required plugins enabled, and temporarily deactivating any third-party plugins, to determine if the issue persists.

Regarding the display of payment options, we suggest reviewing the following response for further clarification:
https://www.8theme.com/topic/problem-with-coupon-code-and-yith-gift-card-in-elementor-cart-and-checkout-page/#post-441595

In your specific case, we are utilizing the ‘woocommerce_checkout_before_customer_details’ hook, which now ensures that the payment buttons are displayed correctly. Please refer to the following screenshot for confirmation:
https://prnt.sc/VQVMA2g2zNjq

Should you have any further questions or require additional assistance, please do not hesitate to reach out.

Best regards,
Jack Richardson
The 8Theme Team

Dear @Alessandro,

We hope this message finds you well.

Regarding the YITH Gift plugin, as shown in the following screenshot: https://prnt.sc/z1dUYNLDIDf5, the gift form is displayed using specific WooCommerce hooks – namely, ‘woocommerce_before_cart’ for the Cart page and ‘woocommerce_before_checkout_form’ for the Checkout page.

Since your pages are built using Elementor, you can utilize the “WooCommerce Hook” widget, which allows you to select the appropriate hook from a predefined list. For your convenience, you can refer to this screenshot: https://prnt.sc/38Gim1O7FtOS.

We have already added the necessary widget to both your Cart and Checkout pages. You may now review the implementation at your convenience.

Should you have any further questions or require additional assistance, please do not hesitate to contact us.

Best regards,
Jack Richardson
The 8Theme Team

Dear @Juergen,

We hope this message finds you well.

Firstly, we would like to point out that both the Customizer builder and Elementor were being used simultaneously on your website (please refer to the screenshot: https://prnt.sc/VNLdWPqoERe4). As previously mentioned in our notices, using both builders at the same time may lead to conflicts. To prevent such issues, we have disabled the builder from the Customizer.

Additionally, the main issue regarding the incorrect positioning of the gallery appears to be caused by custom CSS applied to your site (please see: https://prnt.sc/glTgqJnx95uY). This is not a bug related to our theme, but rather a result of custom modifications.

We kindly recommend consulting with your developers to review and adjust the custom CSS in accordance with your desired design.

Thank you for your understanding.

Best regards,
Jack Richardson
The 8Theme Team

Hello @elie khoury

Please, check now !
We added some CSS snippets -> https://prnt.sc/fbrnN9EBJnoh.

Kind regards, Jack Richardson
The 8theme’s team

Dear @Safe Desires,

Thank you for reaching out to us.

Please note that there are no specific settings available to configure the styles of product buttons within the search popup results. By default, these buttons inherit their styling from the global button settings defined in the Theme Options.

However, if you wish to further customize the appearance of these buttons, it is possible to do so by applying custom CSS to modify the product content within the popup.

Additionally, if you would like to adjust the content displayed in the popup, you have the option to select the type of content to be shown. You can refer to the following screenshot for guidance: https://prnt.sc/ypaB1HmaFxp2

Should you have any further questions or require assistance, please do not hesitate to contact us.

Best regards,
Jack Richardson
The 8Theme Team

Dear @Elon,

We hope this message finds you well.

Upon reviewing the error path, you will notice that the issue originates from the PRO Elements plugin, specifically from the following file:
/public_html/wp-content/plugins/pro-elements/modules/hotspot/widgets/hotspot.php

As this file is part of a third-party plugin and not developed by our team, we are unable to directly resolve the issue.

However, we have now recreated the hotspot widgets using the hotspot widget (https://gyazo.com/c51437b5e6332a1c1cfef6c0531ecb58) provided by our theme. Therefore, there should no longer be any issues. In the event that you do encounter any further problems, we will be able to assist you, as these widgets are now part of our theme.

Please check the site at your convenience.

Best regards,
Jack Richardson
The 8Theme Team

Dear @Toesi,

Thank you for bringing this to our attention.

Unfortunately, we have only encountered this issue once on our devices and have not been able to reproduce it since. To help identify the root cause, could you kindly try removing sections of your content one by one and check whether the issue persists? This may help determine if the problem is related to a specific section.

Additionally, we have not observed any similar issues on our demo sites, which suggests that the issue may be specific to the content or configuration of your website.

We appreciate your cooperation and look forward to your findings.

Best regards,
Jack Richardson
The 8Theme Team

Dear @Terpsauce,

Thank you for your inquiry.

1-2/ if you would like to customize the hover effect of the search button, you may use the following CSS snippet:

.elementor-widget-theme-etheme_mobile_menu .etheme-search-form-button-wrapper:hover {
    color: green;
    background: orange;
}

3/ In reference to your post (https://www.8theme.com/topic/no-settings-to-change-the-colour-of-the-search-box-results/#post-441098), the settings you are referring ara available in the Header Search widget, which is not displayed within the mobile content of your header.

Please note that there are currently no specific settings available for the search element within the Mobile Menu widget that would allow you to configure the appearance of the search results in that context.

We hope this helps. Should you have any further questions, please do not hesitate to reach out.

Best regards,
Jack Richardson
The 8Theme Team

Dear @Rok,

We hope this message finds you well.

Our development team has spent a considerable amount of time investigating the issue you reported. After thorough debugging, we found that the problem is unique to your website and does not occur on our local or demo environments.

During our investigation, we discovered that the width value set for the Icon Box element in your website’s footer was unusually high — please refer to the following screenshot for reference: https://prnt.sc/tb9pBkTC3FRv. Specifically, the width was set to approximately 153%, which exceeds the maximum allowable value of 100% for this element. This value appears to have been manually adjusted, as such system does not permit values above 100%.

While most browsers tend to ignore such excessive values, it appears that Microsoft Edge does not handle them as gracefully, which likely contributed to the issue you experienced.

We have now reset the width value of the Icon Box element to its default setting. We kindly ask you to review the changes on your website and remove any custom overflow settings that may have been applied previously. Additionally, we recommend checking other areas of your site for similar custom width values that may cause display issues.

Please note that we are not responsible for any issues arising from custom modifications made by users to their websites.

Thank you for your understanding and cooperation.

Best regards,
Jack Richardson
The 8Theme Team

Dear @Aldo Carrillo,

Thank you for reaching out.

Please note that there is no need to use an additional plugin to set up the variation image gallery, as our theme includes a built-in feature that provides this functionality. We recommend testing this feature to determine whether the issue persists when configuring the gallery using our native options.

You can locate this setting by navigating to Theme Options and using the search bar at the top of the sections. To date, we have not received any reports of compatibility issues related to this type of plugin.

Additionally, since you have configured the images using the plugin, you may consider disabling the vertical gallery layout for your single product image gallery in order to maintain a horizontal layout.

Should you have any further questions or require assistance, please do not hesitate to contact us.

Best regards,
Jack Richardson
The 8Theme Team

Dear @Andrews,

We kindly ask that you avoid posting duplicate questions across multiple topics. Please note that we have already provided a response to your inquiry here: https://www.8theme.com/topic/am-having-issues-with-installing-the-plugins-and-some-code-erros/#post-441408.

If your issue has been resolved, we would appreciate it if you could mark the relevant topics as closed.

Thank you for your understanding.

Best regards,
Jack Richardson
The 8Theme Team

Hello @Zamgra_Legacy

1. https://prnt.sc/g4NtJ8pmKcci
2. https://prnt.sc/vRdZzT_cias6
3. https://prnt.sc/Y_U96ken9O49
4. https://prnt.sc/8upGepGJCzF8
5. https://prnt.sc/L7WuZoiRs76I
6. https://prnt.sc/yQ_hvC-23OAZ
Please, check the steps on screenshots and try to implement such solution on your single product layout.
Follow the documentation of ACF plugin and Elementor article to implement your changes correctly.

Kind regards, Jack Richardson
The 8theme’s team

Dear @Elon,

We would like to inform you that we have re-saved the content of your homepage, and as a result, the notices have been successfully removed. Kindly check your website now to confirm that everything is functioning as expected.

Additionally, we would like to recommend disabling the debug mode on your live website. It is best practice to enable it only during testing or development phases to ensure optimal performance and security.

Should you need any further assistance, please do not hesitate to reach out.

Kind regards,
Jack Richardson
The 8theme’s team