Jack Richardson

Hello @Niddy,

Please update your theme and the XStore Core plugin, and let us know once the update is complete. After receiving your confirmation, we will upload the necessary fixes directly to your website, as the modifications we previously made may not be included in the latest update.

If you have changed the access credentials, please provide the updated details in the private content section.

Best regards,
Jack Richardson
The 8Theme Team

Hello @Kingsley H.,

Could you please check whether removing the “autoplay” attribute from your product video allows the Instagram in-app browser to display the product link correctly, without any video overlay pop-ups?

As noted in the following article: https://medium.com/@python-javascript-php-html-css/resolving-instagram-in-app-browser-video-autoplay-issues-on-first-load-c63d25b7149a, this issue appears to be related to the Instagram browser’s internal code rather than the website’s theme.

If the issue is resolved after disabling the autoplay attribute, you may keep it removed. Alternatively, if you prefer to retain the autoplay functionality, you can modify your custom code to enable autoplay only for desktop devices by using the default WordPress function: https://developer.wordpress.org/reference/functions/wp_is_mobile/.

Best regards,
Jack Richardson
8Theme Team

Hello @Niddy,

We apologize for the delay in our response, as we have been reviewing possible solutions for this issue. Could you please check it again now?

We have made modifications in the following files:
– et-core-plugin/app/controllers/elementor/modules/general.php
– xstore-child/functions.php

We carefully tested the issue on your staging website and did not notice any styling changes after re-saving a static block. Could you please verify this on your side?

Best regards,
Jack Richardson
The 8Theme Team

Hello @Portia Hinmon,

Each of our prebuilt sliders may have different dimensions depending on the template you imported from our prebuilt options. If you create a template from scratch, you can set a custom minimum height, such as 450px. For detailed information on using our slider templates, please refer to the documentation: https://www.8theme.com/documentation/xstore/video-tutotials/xstore-advanced-slider-with-elementor/.

If you need specific assistance, please provide us with screenshots or additional details about your request.

Best regards,
The 8Theme Team

Hello @GigWeb,

Thank you for clarifying your request. This means you would like to adjust the image size displayed in the product tabs. By default, the ‘woocommerce_thumbnail’ size format is used, which can be configured in Theme Options → WooCommerce → Product Images (see: https://prnt.sc/gBlip2EcjDv4). The default value is set to 300.

We have now modified this value to 500, so your images should appear in better quality. If you wish to change the size further, you can set your preferred value in the mentioned settings. Please remember to clear the cache after making changes if you are using any caching plugin.

Best regards,
Jack Richardson
8Theme Team

Hello @GigWeb,

Unfortunately, the screenshot you shared is not visible on our side. Could you please upload the image again in your reply or provide a https://fex.net/ link (for example) to download the images showing the issue?

We have also attached, in the private area, a video of your homepage where no issues were observed. Could you please clarify how we can reproduce the issue on our end?

Best regards,
Jack Richardson
8Theme Team

Hello @esi,

Since you are using the “Select” type for quantities, you can adjust the options in the following location: Theme Options → WooCommerce → Shop Elements → Quantity. Choose the “Select” type and set the desired values in the “Range” option (see: https://prnt.sc/oQvVriq37rL0).

After that, you may switch the “Quantity Type” option back to “Input” to keep the input type globally while using the select type only on single product pages. Once done, please publish your changes.

Examples:
Theme options -> https://prnt.sc/SJ3mp1AaT5gM (but you can modify the range setting and keep the “Quantity type” to input)
Single product select -> https://prnt.sc/BMazA951gBDS

If you prefer to modify the quantity type specifically for single products, you can do so by opening the Single Product editor and adjusting the corresponding option (see: https://prnt.sc/O8Tt6oCu8C5i).

Best regards,
Jack Richardson
8Theme Team

Hello @Bas Kling,

We have thoroughly tested the issue and would like to highlight the following points:

You are using the Elementor Loop Item feature provided by the Elementor PRO plugin. Within the content of each loop item, there is a Button widget with dynamic content set to “Add to cart” (see: https://prnt.sc/rdrxMm1KVYXX). However, the dynamic tag URL that is provided by the Elementor plugin is not displayed correctly for products that are product variations.

This functionality needs to be corrected within the Elementor plugin’s code. Therefore, we recommend contacting the Elementor support team with this request. Please note that we can only provide support for bugs or issues related to our theme, and we have explained why this particular issue should be resolved in the Elementor PRO plugin’s code.

We hope our explanation is clear.

Best regards,
8Theme Team

Hello @Terpsauce,

It appears that your main request can be resolved by configuring the Popup Conditions instead of manually setting conditions on individual Containers. By doing so, you can implement the desired conditions more efficiently (please refer to the private content for details). We recommend reviewing the Elementor documentation on Popup configuration: https://elementor.com/academy/popup-conditions-triggers-and-advanced-rules/. We believe that using these condition rules will allow you to apply general settings rather than creating separate conditions for each container. Please review the Popup Conditions and let us know if this solution addresses your main request.

Also, you can check the topics on Elementor support forum, such as -> https://wordpress.org/support/topic/hide-elementor-popup-unregistered-users/. Or you can submit your one on their forum to clearify in details some questions you may have even with default functionality.

Regarding your concern about the theme’s conditions not functioning correctly, could you please clarify whether you are using the default conditions for Containers provided by Elementor? This information will help us determine whether the issue is related to the theme itself, caching, or your website’s server configuration.

Best regards,
Jack Richardson
8Theme Team

Hello @Şali
Please, check now. We implemented the solution from next reply -> https://www.8theme.com/topic/i-changed-the-page-background-but-the-change-didnt-sync-is-there-any-problem/#post-444647.
Kind regards, Jack Richardson
The 8theme’s team

Hello @Terpsauce,

We have modified the content on the homepage of the staging website for testing (please check the private area) and published it successfully. This confirms that increasing the memory limit has resolved the issue on your staging website.

We recommend increasing the memory limit on your live website as well, since the WooCommerce log shows fatal errors related to memory limit issues (please refer to the private content). These errors are the reason why publishing does not work on your live website, while it functions correctly on the staging one.

Best regards,
Jack Richardson
8Theme Team

Hello @josephchan,

If you choose to display posts by Categories or Tags, we set the query parameter to retrieve posts that belong to the same category or tag as the current post. To identify the category of the current post, we use the following function: https://developer.wordpress.org/reference/functions/get_the_category/. For retrieving tags, we use this function: https://developer.wordpress.org/reference/functions/get_the_tags/.

To sort the posts on the frontend, you can use the “Order by” option, which allows you to arrange items by title, date, menu order, or other parameters.

It is not possible to manually sort each item by ID in a custom order, as this would require complex customization involving multiple conditions for various post tags, categories, titles, and other sets. We recommend configuring the widget and testing it with a few of your posts to review how the content is displayed on the frontend.

Alternatively, if you prefer to use a third-party plugin for displaying related posts, please refer to its documentation for details on how it determines and displays related content.

Best regards,
Jack Richardson
8Theme Team

Hello @Ian,

Thank you for providing us with the correct FTP access.

We have added compatibility with our built-in review images feature, which is provided by one of our Sales Boosters and was previously active on your store (https://prnt.sc/qjPMcO_Cgm8S). However, after uploading the changes, the images still did not appear in the specified widget on your homepage, while they were displayed correctly on our local website (https://prnt.sc/noVNSlu0kCvL).

After a detailed analysis, we found that you are also using a third-party plugin to display reviews and review images (https://prnt.sc/FZu8POe3lNX1). Please note that while we have ensured compatibility with our built-in review images feature, achieving compatibility with a third-party plugin is a more complex task. Therefore, we will mark your request for further review, as it requires our developers to examine the plugin’s code and assess the possibilities for displaying images attached to comments through its fields.

At this time, you may either use our built-in review images functionality and disable the third-party plugin. Alternatively, your request may gain priority if it becomes more popular among other customers through voting, so our developers will evaluate the possibility of adding compatibility.

Best regards,
Jack Richardson
8Theme Team

Hello @Ian,

The image in question represents the avatars of customers who have submitted reviews. By default, customer avatars are not configured; however, there are certain plugins that allow customers to upload custom avatars in your store.

At this time, we believe that the default avatar should be displayed. To further investigate the issue, we kindly ask you to provide us with FTP access in the private area.

Best regards,
Jack Richardson
The 8Theme Team

Hello @Ian,

Could you please clarify your request? If the “Order by” option is set to display reviews by comment date, they should appear in the correct order according to the time and date each comment was posted on the products.

If possible, please provide us with a screenshot showing the incorrect order and temporary wp-admin access so that we can examine the issue in detail.

Best regards,
Jack Richardson
8Theme Team