Jack Richardson

Hello @esi,

We have reproduced the issue on our local website and implemented a potential solution. We would like to share our fixes with you so that you can verify whether they resolve your request:

Product variations backend: https://gyazo.com/e038853d07b98932d7542daf7e600bed
Estimated delivery settings with custom data for certain stock statuses: https://prnt.sc/d9fl-iBEp8cJ
Frontend example: https://gyazo.com/f69d7205a51ae50909bc83f96125470b

Additional test:
If no custom dates are set for stock statuses (https://prnt.sc/enXLjAVOmcGh), the frontend result is as follows: https://gyazo.com/b153ca24c24ce10d0e5b0bd337d7e1da

Best regards,
Jack Richardson
8Theme Team

Hello @Pites,

Unfortunately, there is no functionality that allows dynamically changing the type of searchable post types based on the page the customer is currently viewing. However, you can configure which post types to include in the search by navigating to “Theme Options → Header Builder → Search”. For example, you can set the search to include only posts, but please note that this setting will apply across all pages, including the home page, shop, single product, single post, and others.

Best regards,
Jack Richardson
The 8Theme Team

Hello @Olga777,

Please activate the following option: https://prnt.sc/QMhH4yAPoXJg (Theme Options -> Speed Optimization -> Disable pjax pagination) and then check the result. We will forward your issue to our developers so they can investigate a solution when this option is disabled.

Best regards,
Jack Richardson
The 8Theme Team

Hello @Kingsley H.,

As we previously mentioned it would be good to have a staging website for such testing purposes. Please note that we are responsible only for providing support for our products, while the PayPal functionality is managed by other plugins. Therefore, the issue might also occur with a different theme, including the default one such as Storefront.

Additionally, if you have a caching plugin installed on your website, it could be contributing to the issue. For testing purposes, you may temporarily disable it, even on your live website, to check whether the problem persists.

Best regards,
Jack Richardson
8Theme Team

Hello @Dezi Jeffry,

We have noticed that you have not yet attached the wp-admin access to your website, which prevents us from checking the issue directly. However, we can suggest the following steps:

1. Open the Elements Manager section under Elementor.
2. Scan for the widgets in use and disable any inactive ones.
3. Check if you are then able to open the page editor.

This procedure is also described in the official Elementor documentation:
https://elementor.com/help/elementor-widget-panel-not-loading/
We also recommend reviewing the following article for more detailed information:
https://elementor.com/help/elementor-not-loading/

If you require further assistance from our support team, please provide us with wp-admin access via private content.

Best regards,
Jack Richardson
8Theme Team

Hello @martijntje,

Could you please provide us with some screenshots or a short video demonstrating the issue? This will help us better understand your request.

Best regards,
The 8Theme Team

Hello @GigWeb,

We have created a new menu (https://gyazo.com/982c3b8e5fd545cd739c556bf3317432) for the mobile version, which includes a “parent” menu item and selected such menu in Elementor header settings -> https://prnt.sc/D39K_5kTrDHA. You may rename this item as needed. When the parent item is clicked, it will open a submenu containing clickable items that redirect users to the corresponding pages. Please, check the mobile version of your web-site now.

Please note that the parent menu item (which contains the submenu) cannot redirect users to a page, as it is configured to toggle the attached submenu. Therefore, you will need to include items within the submenu for display and navigation purposes.

Best regards,
Jack Richardson
The 8Theme Team

Hello @Şali,

Could you please clarify the results you would like to achieve and let us know whether you have had the opportunity to test this from another device or in an incognito browser? We have conducted a test and found that the lightbox appears on the second click, but there is no zoom function when clicking on the image from a mobile device (a video is attached in the private content).

Best regards,
Jack Richardson
8Theme Team

Hello @Usha,

Please clear your cache and check again. We have activated the following option in your Single Product Template editor: https://prnt.sc/eowfH9dZunrm

Best regards,
The 8Theme Team

Hello @Şali

Please, check private content.

Kind regards, Jack Richardson
The 8theme’s team

Hello @Usha,

If you are using the Single Product Builder in Elementor, please activate the Auto Height option for your Single Product Gallery. Should you require our assistance, kindly provide temporary WP-Admin access so that we can review the issue on your website and offer an appropriate solution.

Best regards,
Jack Richardson
8Theme Team

Hello @Enmanuel Rostran,

This import/export process is not covered by theme support, as it involves data stored in your database, media files uploaded to your server, the list of installed plugins, etc.. We recommend contacting your current hosting provider for assistance with the migration process. They can provide guidance or execute the necessary commands to export your data and import it to the new hosting environment without any data loss.

Thank you for your understanding.

Best regards,
Jack Richardson
8Theme Team

Hello @Kingsley H.,

Could you please ask your hosting provider to check whether a staging website is available? We would like to perform some tests, and if we do them on your live website, your customers might temporarily see some changes during the testing process.

If you are comfortable with us conducting the tests on your live website, we will proceed accordingly. Otherwise, please provide the staging URL and login credentials so that we can carry out the tests there.

Best regards,
Jack Richardson
8Theme Team

Hello @Cookster Creative,

Thank you for your detailed message and for sharing the results of your thorough troubleshooting. We truly appreciate the time and effort you’ve invested in identifying the possible cause of the issue.

At this time you can temporary disable the off-canvas content type in the My account widget of Header content so your customers will be correctly redirected to the “My account” page so they can login correctly with no refreshing needs.

We will review the described behaviour on the latest XStore version with WooCommerce to determine the logic of redirections within the off-canvas login/register component. We will test this scenario and provide you with an update as soon as possible.

Thank you also for providing staging site access — this will help us inspect the setup directly and verify the issue more efficiently.

Best Regards,
Jack Richardson
8Theme’s Team

Hello @JohnyB,

Please check the screenshot: https://prnt.sc/Z2yrMuOQ7kpK.

To edit the content in your mobile menu, open the Header Builder: https://prnt.sc/UJ8oHBrBN4S3. In the header editor, click on the Mobile Menu widget and remove the desired elements: https://prnt.sc/c8jFwBFcbnDA.

If you would like to edit the items in the menu set within the Mobile Menu widget: https://prnt.sc/A2aQnx0R-_op, you can find this menu in your Dashboard under Appearance → Menus, where you can modify or remove the items as needed: https://prnt.sc/8pGNsdnqmQWw.

Best regards,
Jack Richardson
8Theme Team