Jack Richardson

Hello @nickporter,

Our built-in quantity discount feature is automatically displayed for all products. However, you can adjust the quantities for a specific product in its backend settings: https://prnt.sc/0hRNFUOZ0kiq.

If you would like the quantity discount section to appear by default for variable products, please select a predefined variation so that the variation option is already chosen: https://prnt.sc/tGbxwfP7jWPM.

If you wish to set custom discounts based on product categories or specific tags, we recommend exploring our product SalesMax: https://www.8theme.com/documentation/salesmax/main/boosters/buy-more-save-more/.

Best regards,
Jack Richardson
The 8Theme Team

Hello @nickporter,

We did not fully understand your request. Please note that our theme already includes this Quantity discoutns functionality under Sales Boosters section. If you are referring to this feature, it appears on variable products only after a variation is selected, as shown here: https://gyazo.com/dfd1b9eb07894147dcb3e1cbda3bf26b. When no variation is selected, this section is not displayed. For “simple” products, the section is shown by default because the product ID is already defined and the item can be added to the cart.

Best regards,
Jack Richardson
8Theme Team

Hello @chutipao,

Could you please provide us with the correct login credentials? We have noticed that the current access details are not working for us.

Additionally, if possible, please share a video to help us better understand the issue.

Best regards,
Jack Richardson
The 8Theme Team

Hello @Cookster Creative,

Yes, please update the staging website with the same content and snippets as your current live website. This will allow us to review and improve the snippets. Once the issue has been tested and resolved on the staging website, you can then copy the updated snippet to your live website.

Additionally, if possible, please update all plugins and the theme to their latest versions.

Best regards,
Jack Richardson
8Theme Team

Hello @josephchan,

We have built and implemented the requested widget on your website. You can now view the pages in the search results here: https://prnt.sc/_L2Csv0t-2Es.
To edit the page styles, please open the Search Results Builder: https://prnt.sc/qGiLHsP2hXYB.

Additionally, we have added the following code snippet to your child-theme/functions.php file:
add_filter('etheme_elementor_search_results_pages_widget', '__return_true');

This enables the requested widget on your website without creating an unused widget for all customers, which helps to avoid slowing down the Elementor editor.

Please note that we noticed the Relevanssi plugin prevents search results from displaying correctly, so we have temporarily disabled it.

Kindly check the changes and let us know if everything works as expected.

Best regards,
Jack Richardson
8Theme Team

Hello @Cookster Creative,

Could you please clarify where you added the snippet from the following link: https://www.8theme.com/topic/sales-booster-shipping-progress-bar-in-basket-calculating-incorrectly-with-multi-buy-discount/#post-458608? We are currently unable to locate this code and would like to make the necessary modifications.

Additionally, may we update the theme on your website to the latest version?

We apologize for the delay in our response and appreciate your patience as we work to find a global solution.

Best regards,
Jack Richardson
The 8Theme Team

Hello @josephchan

Could you please provide temporary FTP access? We will check what can be done to help you.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Also, please, attach what searching words you tested so we could check later to see if the search results are displaying the items.

Kind regards, Jack Richardson
The 8theme’s team

Dear @Andrei Andrei,

Have you submitted a customization request? We have not received it yet.

As mentioned earlier, we are unable to provide customization of website content, as this falls outside the scope of Envato’s privacy policy. However, we can offer suggestions regarding the implementation of the requested features. Please note that we cannot make unique modifications based on individual requests, as most of your inquiries relate to website content modifications rather than bugs or issues with our theme.

For example, implementing your request for a custom product layout would require the purchase of three additional XStore licenses, as it would take approximately 2–3 hours of our development time.

Thank you for your understanding and for respecting our support guidelines and Envato’s privacy policy.

Best regards,
Jack Richardson
8Theme Team

Hello @DashDoor

Please, clear your browser cache or check from incognito browser.
The issue is fixed and we tested in on our devices

Kind regards, Jack Richardson
The 8theme’s team

Hello @DashDoor,

The wp-admin access you provided appears to be incorrect. Therefore, we would like to guide you on how to modify the content based on the updates made to our local website.

Please open the Header Editor by navigating to: Dashboard → XStore Builders → Header Builder.

Next, locate the Mobile Menu widget and refer to the following screenshots for guidance:
https://prnt.sc/h9L8YnOfdsgp
https://prnt.sc/C2rsFxLPnt6R
https://prnt.sc/FhMlBYuyeK-u

To correct the Shop page URL, open the Header content and navigate to the Mega Menu widget by following this path:
XStore Builders → Header Builder → Elementor → Edit → Mega Menus.

Best regards,
Jack Richardson
8Theme Team

Dear @Andrei Andrei,

As this is your testing website and it is still under development, there is no need to use caching, as it may cause the issues you mentioned during the moderation process. We recommend temporarily disabling the LiteSpeed Caching plugin (https://prnt.sc/gt9WCyRxxdWT). Alternatively, after each content modification, please clear the cache using the following button: https://prnt.sc/i9CJ20nOJ7hd.

We have also attached, in the private content section, videos from our tests in Safari and Chrome browsers on a mobile device, which show that the homepage displays correctly. This confirms that the issue is related to caching.

You may remove the widgets from your header/pages/footer and add new ones as needed.

Please note that we cannot provide unique content customization for each customer. However, we are happy to offer suggestions and guidance to help resolve issues or assist with requested implementations.

If you would like to request customization services, please submit your request through our contact form: https://www.8theme.com/contact-us/

Best regards,
Jack Richardson
The 8Theme Team

Hello @chutipao

Could you please, check now ?

Kind regards, Jack Richardson
The 8theme’s team

Hello @Cookster Creative,

Could you please check how it works when using the default shortcode [woocommerce_cart] (https://prnt.sc/v8LHlLL394zK) instead of the widgets currently in use? For this test, we have created a temporary test page and set it as the cart page in the WooCommerce settings.

It appears that the issue occurs when the progress bar is displayed in a separate area. However, when it is shown in the same area that reloads with the cart items, it functions correctly.

At this stage, we have not yet found a correct solution for the widget-based content. The good news is that the progress bar works better (although some minor bugs remain) with the default shortcode-based layout. Could you please confirm if this approach is acceptable for you?

Sorry, but we do not have a final solution yet and will need additional time to investigate and find one.

Best regards,
Jack Richardson
8Theme Team

Hello @Andrei Andrei,

We have made the following updates to your website:

– https://prnt.sc/CZ-AxqjZ8ONd – Adjusted the column widths on the home page for mobile devices.
– https://prnt.sc/vUksvswv54Aa – Replaced the Lottie icons, as they were not displaying correctly on the home page.
– https://prnt.sc/Kd8PViY4GSnc – Added custom CSS to each Icon Box widget to hide the description content on mobile devices.
– https://prnt.sc/NiniKIQ9jS3H – Modified the “Slides per View” option in the Spotlight Categories widget (displayed as a carousel), allowing you to adjust the number of visible categories through the mentioned settings.

Please review the changes and share your feedback.

Best regards,
Jack Richardson
8Theme Team

Hello @chutipao

Could you please provide temporary wp-admin and FTP access? We will check what can be done to help you.
To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Kind regards, Jack Richardson
The 8theme’s team