Forum Replies Created

Viewing 30 posts - 2,191 through 2,220 (of 17,791 total)
1 2 3 … 73 74 75 … 592 593 594
  • Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello @mantolis,

    Could you please perform a test now? We have found that when next option is inactive (see: https://prnt.sc/IqaidEHMzUYo), it appears to cause an issue with filtered products. We have currently enabled this option so that you can check.

    Best regards,
    Jack Richardson
    8Theme Team

    #459260 Copied In reply to: filter product issue. not filter correctly
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello @Andrei Andrei

    Could you please provide temporary wp-admin access? We will check what can be done for your request.

    To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

    Kind regards, Jack Richardson
    The 8theme’s team

    #459258 Copied In reply to: Replate old theme with Xstore template withou losing products and categories and SEO
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello @Lani,

    You can enable or disable the navigation in the Elementor editor by following this link: https://prnt.sc/der7iRXq10As.

    Watch the tutorials about the Page navigations: https://elementor.com/help/navigator/.

    You may select the Flexbox type and then choose the number of Containers (formally: columns) you would like to add. This process is demonstrated in the video shared earlier by another support manager, so please review it carefully.

    We also recommend watching some tutorials, such as this one: https://elementor.com/help/container-element/, to become more familiar with working in the Elementor editor, as we noticed you have a few related questions.

    Best regards,
    Jack Richardson
    8Theme Team

    #459249 Copied In reply to: Help with Layout Adjustment for my Must-Haves Section
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello @Andrei Andrei,

    Could you please clarify which areas you would like to modify? The websites differ significantly, and we are not sure which specific sections you would like us to advise you on.

    If you wish to edit the header, you can do so via XStore Builders → Header Builder → Elementor.
    If you would like to modify the content of your home page, please go to Dashboard → Pages → Edit Home Page.

    For specific areas, locate the corresponding widget on the desired page and adjust its settings. If you require assistance with particular widget settings, please specify which widget you would like to modify and what settings are missing. Attaching screenshots or videos will help us better understand your request.

    Best regards,
    Jack Richardson
    8Theme Team

    #459247 Copied In reply to: Replate old theme with Xstore template withou losing products and categories and SEO
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello @nickporter,

    This setting should be applied to all mega menus. However, if you would like to adjust the opening speed for specific menu items, please clarify your request in detail and include screenshots.

    The message you see on some mega menu items may appear if the mega menu content has been deleted. You can reassign the content for these items by navigating to XStore Builders -> Header Builder -> Elementor -> All Departments -> Select Mega Menu Content: https://prnt.sc/W-j6iStMelQJ

    Best regards,
    Jack Richardson
    8Theme Team

    #459246 Copied In reply to: Mega Menu is on a hair trigger it opens too fast
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello @josephchan,

    You can add this code snippet directly to the “child-theme/functions.php” file without using an additional plugin such as the Code Snippets plugin. This is one of the advantages of using a child theme.

    You may also refer to the snippet provided in the following topic:
    https://www.8theme.com/topic/how-to-search-using-product-tags-within-the-live-search/#post-314298 

    add_filter( 'etheme_ajax_search_products_query', function( $args ) {
    $args['relevanssi'] = true;
    return $args;
} );

    This will enable the Relevanssi-type search functionality within our built-in search feature.

    At this time we don’t have some custom settings for Relevanssi search so, could you please clarify which specific features or options you would like our theme to include? We will review your request with our development team and consider the possibility of implementing it in future updates.

    We truly value our customers’ feedback, as it helps us improve our products.

    Best regards,
    Jack Richardson
    The 8Theme Team

    #459240 Copied In reply to: how to include pages in search results page?
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello @nickporter,

    It appears that there was a conflict between permalinks. We have resolved this issue by configuring the “Brand base” URL, as shown here: https://prnt.sc/U2RrrmKw3uRE. You can now view the product pages for each brand by navigating to Dashboard -> Products -> XStore Brands: https://prnt.sc/ElcJwhYfKozy. Additionally, the URL in your header menu has been automatically corrected and now redirects customers to the appropriate page: https://prnt.sc/NIbYz4my76XB.

    We also recommend using a child theme, as it allows you to modify hooks or filters without losing your changes after a theme update. This will not affect your website’s performance or cause any loading issues, so there is no need for concern.

    If you would like to display a custom template in XStore Builders -> Archive Products Pages for a custom product taxonomy, you can configure it by setting the appropriate conditions (please refer to the private content for details).

    You can also review our documentation on XStore Builders here: https://www.8theme.com/documentation/xstore/xstore-builders/.

    If you have any further questions, please feel free to contact our support team, and we will be happy to assist you.

    Thank you for choosing the XStore theme.

    Best regards,
    Jack Richardson
    The 8Theme Team

    Please contact administrator
    for this information.
    #459225 Copied In reply to: Product archive page in the menu how to display.
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello @Dezi Jeffry

    Unfortunately we didn’t receive answers on our questions so we would like to ask you again.

    Could you please clarify which browser you are using, as well as the versions that are installed?

    Could you please provide us with a video showing the results of your tests?

    You can use https://fex.net/ source to upload a video of your testings.

    Kind regards,
    Jack Richardson
    The 8theme’s team

    #459217 Copied In reply to: Page customization issues with Elementor………
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello @Cookster Creative,

    We apologize for the delay in our response. We have been investigating the issue on your web-site and providing support to other customers as well. During our review and while working on a solution, we noticed that we are currently unable to access or log in to your staging website. We kindly ask for your assistance in resolving this matter. If you require our IP address, we have included it in the private content.

    Additionally, we would appreciate it if you could provide us with FTP access to your staging website, as this would greatly assist us in addressing your request.

    We would also like to recommend our plugin, SalesMax, available at https://www.8theme.com/salesmax/. This plugin includes a “Buy More, Save More” feature (among many others) that offers enhanced customization options and an improved UI/UX for websites.

    You can find more details in our documentation: https://www.8theme.com/documentation/salesmax/.

    Best regards,
    Jack Richardson
    The 8Theme Team

    Please contact administrator
    for this information.
    #459216 Copied In reply to: Sales Booster – Shipping Progress Bar in Basket calculating incorrectly with Multi-Buy Discount
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello @josephchan,

    Some of our customers use Relevanssi and other functionality as a separate plugin on their websites. You can review their discussions at the following links:
    https://www.8theme.com/topic/question-about-the-search-engine-on-the-website/#post-380433
    https://www.8theme.com/topic/how-to-search-using-product-tags-within-the-live-search/#post-314298

    If you would like to request new features related to Pages widget in search results, we kindly suggest submitting your ideas through our taskboard form at https://www.8theme.com/roadmap/. This allows us to evaluate the popularity of your request based on user votes.

    Best regards,
    Jack Richardson
    The 8Theme Team

    #459215 Copied In reply to: how to include pages in search results page?
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello @josephchan,

    At this time, we have not received any requests https://www.8theme.com/roadmap/ regarding the display of searchable pages. However, if you would like to implement such a feature, it would require custom development work.

    Please note that requests involving modifications to the search functionality are not covered under Envato’s support policy.

    To ensure the work is completed efficiently and to a high standard, we recommend submitting your request to our trusted partner, WP Kraken. (see private content)

    You will receive:
    – A prompt quote and timeline
    – Turnkey implementation by a vetted team
    – A warranty for the delivered work

    Best regards,
    The 8Theme Team

    Please contact administrator
    for this information.
    #459157 Copied In reply to: how to include pages in search results page?
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello @Dezi Jeffry,

    Could you please clarify which browser you are using, as well as the versions that are installed?

    In the private content, we have attached a video recorded using Chrome and Safari, where everything appears to be working correctly on our side.

    Could you please provide us with a video showing the results of your tests?

    Best regards,
    Jack Richardson
    The 8Theme Team

    Please contact administrator
    for this information.
    #459146 Copied In reply to: Page customization issues with Elementor………
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello @DashDoor,

    Could you please provide us with a screenshot and url of page for the search area you would like to modify on your website? The information you have provided so far is insufficient for us to proceed. Based on our understanding, you may want us to improve the search area on your homepage, similar to the example shown here: https://prnt.sc/cfeI8WIZ0nSA. To implement this, we will need temporary wp-admin access to your website (you can attach it in the private content section).

    Regarding your request about the “Read More” button text, we can see that the correct text appears on your products here: https://prnt.sc/OtFqkKapL7pD. Please note that some products may display the “Read More” button because they are out of stock. Kindly check the product statuses, and if you need further assistance, please provide us with more details about your request.

    Best regards,
    Jack Richardson
    8Theme Team

    #459119 Copied In reply to: Request to Update Search Bar Color and Add to Cart Button
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello @esi,

    Could you please check the Estimated Delivery functionality on your single products now? We have uploaded the improvements, and these updates will also be included in our next release.

    Best regards,
    The 8Theme Team

    #459052 Copied In reply to: Advance stock status widget don’t show situation
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello @martijntje,

    We apologize for not noticing the message you posted above our previous reply. Could you please check the products on the home page as well? We have made some improvements there too.

    Best regards,
    Jack Richardson
    The 8Theme Team

    #459050 Copied In reply to: Change the looks of the products on de shop-pages
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello @Dezi Jeffry,

    Could you please check the issue from another device or test it using an incognito browser? We have tested it several times, and the Editor is opening correctly. A video demonstrating this is attached below.

    Could you also please provide us with a video of your tests?

    Best regards,
    8Theme Team

    Please contact administrator
    for this information.
    #459047 Copied In reply to: Page customization issues with Elementor………
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello @martijntje,

    You would like to modify the button colors and some spacing, correct? If so, please clear your browser cache and check again.

    Best regards,
    Jack Richardson
    The 8Theme Team

    #459045 Copied In reply to: Change the looks of the products on de shop-pages
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello @Kingsley H.,

    We recommend that you contact your hosting provider regarding the combination of your staging and live websites. This configuration was created on their side and appears to be linked with the plugins and other modifications applied to both websites, which is not ideal for testing purposes. Please reach out to them and ask them to review this setup.

    Thank you for sharing the testing videos. However, we still need to perform a theme switch without causing any issues on your live website. Therefore, we kindly ask you to first resolve the issue related to separating the websites, as they currently appear to be connected and changes are being applied to both simultaneously.

    Best regards,
    Jack Richardson
    8Theme Team

    #459018 Copied In reply to: Having issue with constant buffering of Add to cart button
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello @martijntje,

    Could you please take a moment to review your Shop page and the product design we have created for you: https://gyazo.com/99e4800da0ee6d01bb90827a74e3da14?

    Please note that the Ajax “Add to Cart” function works only for Simple product types, while Variable products redirect to the single product page.

    If you have any additional suggestions, kindly clarify your request in detail.

    Best regards,
    Jack Richardson
    8Theme Team

    #459017 Copied In reply to: Change the looks of the products on de shop-pages
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello @martijntje,

    Thank you for the update. Our developers will begin working on your request and will notify you once it has been completed.

    Best regards,
    The 8Theme Team

    #459012 Copied In reply to: Change the looks of the products on de shop-pages
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello @esi,

    Could you please verify your credentials ? The current FTP access directs us to an empty directory, as shown here: https://prnt.sc/WeSi8W_scmhu.

    Best regards,
    The 8Theme Team

    #459009 Copied In reply to: Advance stock status widget don’t show situation
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello @Kingsley H.,

    Thank you for providing us with the correct access to your staging website. We have temporarily disabled the WP Rocket plugin and noticed that the issue in incognito browser tab related to the PayPal description on the single product page has been resolved (see: https://prnt.sc/6im9DzfiwpPT). This indicates that the issue occurs only when the WP Rocket plugin is active.

    To resolve this matter, we recommend contacting the WP Rocket support team, as we provide support only for our own products. The WP Rocket plugin is developed and maintained by a separate team with its own dedicated support.

    Additionally, we did not observe any issues with the “Cart totals” section overlapping after deactivating the WP Rocket plugin. We kindly ask you to review this issue on your side as well.

    Best regards,
    Jack Richardson
    8Theme Team

    #459004 Copied In reply to: Having issue with constant buffering of Add to cart button
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello @Dezi Jeffry,

    Please share your private content information only in the private area, as it is visible exclusively to our support managers. The public area is accessible to all customers.

    We have scanned the unused widgets on your website in the Elements Manager panel of Elementor. You can now review and edit the content of your shop template here: https://prnt.sc/aMYLxd-LncLy.

    If you need to use any specific widget that is currently inactive, you can manually activate it in the Elements Manager and save the changes: https://prnt.sc/c0YoezVW5V8K.

    Best regards,
    Jack Richardson
    8Theme Team

    #458996 Copied In reply to: Page customization issues with Elementor………
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello @esi

    Could you please provide temporary FTP access?

    For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

    If you modified your wp-admin access, please, attach us the updated credentials too.

    Kind regards, Jack Richardson
    The 8theme’s team

    #458995 Copied In reply to: Advance stock status widget don’t show situation
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello @Kingsley H.
    Please, check private content.
    Kind regards, Jack Richardson
    The 8theme’s team

    Please contact administrator
    for this information.
    #458979 Copied In reply to: Having issue with constant buffering of Add to cart button
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello @Adam,

    Thank you for your kind words. We’re glad to know that our assistance was helpful to you.
    If the main request of this topic is solved, you can mark this topic as closed.

    Best Regards,
    Jack Richardson
    8Theme’s Team

    #458969 Copied In reply to: Product Archives issues — mobile is not working and how to make unique pages for each product categ
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello @Carla,

    Thank you for contacting us and for providing detailed information about your inquiry.

    We understand the importance of having filtering options available on the search results page, especially for stores with extensive product catalogs like yours. Please note that, by default, the search results page is not considered a standard WooCommerce shop or product archive page. Consequently, the default shop filters do not appear or function as they normally would.

    However, it is possible to implement a custom solution to enable filtering functionality on the search results page. For this purpose, we kindly recommend reaching out to our customization service through the following link: https://www.8theme.com/contact-us/

    Best regards,
    Jack Richardson
    The 8Theme Team

    #458968 Copied In reply to: Erro ao carregar a segunda página dos resultados da pesquisa.
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello @Carla,

    Could you please check the pagination now? Also, kindly review the private content.

    Kind regards,
    Jack Richardson
    The 8Theme Team

    Please contact administrator
    for this information.
    #458963 Copied In reply to: Erro ao carregar a segunda página dos resultados da pesquisa.
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello @Adam,

    1. If you are using any cache provided by plugins or CDN caching, please temporarily disable it and check again. This issue may occur due to an incorrectly cached version of your pages or because the CDN cache of your website has not been cleared for some time.

    2. You can create multiple templates by setting conditions to display specific templates for certain categories. Alternatively, you can use a general Shop template for all shop archives and add the widget named “Archive Description” In each category, you can add a description in the category settings, and this content will be displayed in the widget. You may also explore the use of Dynamic Tags: https://developers.elementor.com/docs/dynamic-tags/.

    If you need any specific area to be unique for each category, please clarify your request by providing some screenshots or videos.

    Best regards,
    Jack Richardson
    8Theme Team

    #458961 Copied In reply to: Product Archives issues — mobile is not working and how to make unique pages for each product categ
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello @Olga777,

    Thank you for your message.
    We’re glad to hear that everything is working properly now!
    We will adress the issue to our developers to check for a global solution.

    If the main request of this topic is solved, you can mark this topic as closed.

    Best Regards,
    Jack Richardson
    8Theme’s Team

    #458946 Copied In reply to: Shop Filters Toggle Does NOT Work on the Latest Xstore Version 9.6.1
  • 1 2 3 … 73 74 75 … 592 593 594
    2,191–2,220 of 17,791 posts
Viewing 30 posts - 2,191 through 2,220 (of 17,791 total)
1 2 3 … 73 74 75 … 592 593 594