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Viewing 30 posts - 2,011 through 2,040 (of 17,791 total)
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  • Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello @DashDoor,

    Have you checked the settings of our White Label Branding plugin? We believe it would be suitable for your needs. Please refer to the private content for a few examples. The main advantage of our plugin is that you can configure its settings and then remove the plugin entirely, while the configured settings will remain active and visible in your dashboard.

    As this type of customization is beyond the scope of our basic support, we can provide you with suggestions and recommendations. You may consider exploring the following plugin: https://wordpress.org/plugins/user-role-editor/, which allows you to modify user role access. This way, you can create a custom role, such as “Shop Manager,” for your customer and limit the access they have.

    Best regards,
    Jack Richardson
    8Theme Team

    Please contact administrator
    for this information.
    #460525 Copied In reply to: Request for Restricting Theme Visibility & Limiting Access Settings
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello @KSP ELECTRONICS,

    We noticed that your custom list of locations and customer list were incorrectly separated. You used a comma (“,”) as a separator, while the correct symbol should be a semicolon (“;”), as shown in the example: https://prnt.sc/WdvZWd0U0Grt. We have now resolved this issue: https://prnt.sc/3WW4C2jb0f-t.

    Additionally, the social login feature is available in your login form on the “My Account” page: https://prnt.sc/Cqe7UP1L83PE. Please check this from your side, or if the issue persists, kindly clarify your request by providing screenshots or videos.

    Best regards,
    Jack Richardson
    8Theme Team

    #460524 Copied In reply to: Customization is not reflecting in the website when checking in browser.
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello @Hamza Hafeez,

    We have tested your website using the PageSpeed service, and the results are quite good (tested on desktop and mobile): https://prnt.sc/vzcLqn-RA4Ed. Could you please clarify in detail the issues you are currently experiencing? It is a bit difficult to understand your request as it includes different questions in separate replies. Providing screenshots or videos would be a great way to illustrate your concerns.

    Best regards,
    Jack Richardson
    The 8Theme Team

    #460521 Copied In reply to: i have installed the latest version of xstore everything is updated still my website..
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello @KSP ELECTRONICS,

    To modify the links in the elements of the Mobile Panel, please navigate to Theme Options → Mobile Panel, locate the relevant item, and set either the page URL or a custom link: https://prnt.sc/8-YqWU3yTg2s.
    For more information, please refer to our documentation: https://www.8theme.com/documentation/xstore/xstore-features/xstore-mobile-panel/.

    To assist you with the Fake Sale popup, kindly provide wp-admin access so that we can review your booster settings.

    Best regards,
    Jack Richardson
    8Theme Team

    #460520 Copied In reply to: Customization is not reflecting in the website when checking in browser.
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Dear @DashDoor,

    We appreciate your idea and would like to recommend that you first try our free built-in plugin, which allows you to modify the main areas of the WordPress dashboard with custom text that can be manually configured to suit your company’s needs.

    Please refer to the documentation here: https://www.8theme.com/documentation/xstore/plugins/white-label-branding-plugin/.

    These options are lightweight and easy to configure, so you can adjust them according to your preferences.

    Also, we suggest you to check the official WordPress article about the user roles and their capabilities, so you can choose the prefered one and set it for your manager: https://wordpress.org/documentation/article/roles-and-capabilities/

    If you require further assistance, please share your feedback and detailed request. We will be happy to help you as needed.

    Best regards,
    Jack Richardson
    The 8Theme Team

    #460513 Copied In reply to: Request for Restricting Theme Visibility & Limiting Access Settings
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello @nickporter,

    Our built-in Quantity Discount Sales Booster feature applies discounts to a specified quantity of identical items, rather than combining different product variations or applying a global discount across them. However you can submit a request on our Future requests taskboard and we will check the popularity of such implementation by amount of customers votes → https://www.8theme.com/roadmap/.

    You can configure various discount options by navigating to Dashboard → Sales Booster → Quantity Discount (see: https://prnt.sc/I9MvRx8SIRdd). There, you will find settings to adjust discounts by percentage or fixed amount, as well as to define intervals or custom quantity thresholds. Also, you can set the custom setting on specific product backend settings → https://prnt.sc/lPlil0TeHhVA.

    For more detailed instructions, please refer to our documentation: https://www.8theme.com/documentation/xstore/xstore-features/how-to-setup-booster-sales-quantity-discounts/

    Best regards,
    Jack Richardson
    The 8Theme Team

    #460512 Copied In reply to: Struggling to get quantity discount to display.
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello @rangana108,

    Our theme currently does not include this functionality. However, you may refer to the SalesMax project, which offers various boosters and detailed documentation available at: https://www.8theme.com/documentation/salesmax/main/boosters/product-combo-deals/.

    Alternatively, you can explore other plugins that provide a similar implementation to meet your requirements.

    Best regards,
    Jack Richardson
    The 8Theme Team

    #460511 Copied In reply to: recommended plugging for bundle product.
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello @KSP ELECTRONICS,

    Please provide clarification on the following points:

    1. Which website should we check?
    2. Please provide us with the correct access credentials to your website, as the previous ones were modified and we are currently unable to review the settings.
    3. Which sales booster is not working on your website? Is it the Sales Booster page in the dashboard or a specific booster from the list?

    The more accurate details you provide in your reply, the faster and better we can offer a solution. Please attach screenshots of the issue to help us better understand the problem.

    Best regards,
    Jack Richardson
    8Theme Team

    #460510 Copied In reply to: Customization is not reflecting in the website when checking in browser.
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello @IMR,

    Thank you for your message. Have you found anything in your server configurations or within our theme files? Please provide us with more details about your testing results if you have discovered anything on your side.

    Best regards,
    Jack Richardson
    The 8Theme Team

    #460508 Copied In reply to: Email builder active but new order details are blank except when resending through order itself
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello @elzoghby.com,

    1/ We understand the importance of having filtering options available on the search results page, especially for stores with extensive product catalogs like yours. Please note that, by default, the search results page is not considered a standard WooCommerce shop or product archive page. Consequently, the default shop filters do not appear or function as they normally would.

    However, it is possible to implement a custom solution to enable filtering functionality on the search results page. For this purpose, we kindly recommend contacting our customization service through the following link: https://www.8theme.com/contact-us/

    2/ Regarding the Google Map initialization issue, after a detailed review, we found that the theme script responsible for initializing the map widget was sometimes loaded before the main Google Map script. We have identified and implemented a solution, which has already been uploaded to your website and will also be included in the next theme update.

    3/ We also added a heading image for testing: https://prnt.sc/izCfnHQmqYrP. The frontend of this page appears as shown here: https://prnt.sc/Fhjwrms5i1R7. We identified this as a bug and have already implemented a fix, which has been uploaded to your website and will be included in the next theme update. For now, you can add the category page heading image or any other image/background image using dynamic tags: https://prnt.sc/8C-0Tqsy2lpw. As an example, we configured an image with a custom set image and fallback: https://prnt.sc/Y8D-94C8MOyz. You can view the frontend result here: https://prnt.sc/b_eg9coJRQ1y. Additionally, you can configure other dynamic tags, such as the Category image: https://prnt.sc/pAakkgBXRSlH, which will display on the frontend as shown here: https://prnt.sc/rJvEPbVjMpr7.

    4/ The plugins required for the proper use of the XStore theme are as follows:
    – XStore Core plugin – required
    – Elementor or WPBakery builder – depending on the demo you installed and your specific needs
    – WooCommerce – required if you have an online store

    Other plugins are optional and can be installed as needed. Each demo automatically installs the required plugins during the import process, so there is no need for manual installation to ensure the correct functionality of the imported demo. You can find detailed information about the import process in our documentation: https://www.8theme.com/documentation/xstore/theme-installation/xstore-setup-wizard/.

    Best regards,
    Jack Richardson
    8Theme Team

    #460507 Copied In reply to: Multiple support issues with a new installation
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello @Digital-Boutique,

    Regarding your questions about the header and footer, these template wrappers are generated by Elementor itself. You can use the classes .elementor-location-header and .elementor-location-footer, as they are unique and not repeated multiple times on a single page.

    If you need specific IDs for these locations, you can add the following snippet to your child-theme/functions.php file: 

    add_filter('elementor/document/wrapper_attributes', function($attr) {
	if (isset($attr['data-elementor-type']) && isset($attr['data-elementor-id'])) {
		if (in_array($attr['data-elementor-type'], array('header', 'footer'))) {
			if (!isset($attr['id'])) {
				$attr['id'] = 'site-global-' . $attr['data-elementor-type'];
			}
		}
	}
	return $attr;
});

    Frontend result:
    https://prnt.sc/tukwx-NoJLfn
    https://prnt.sc/S2b3TcjYDsRB

    For the breadcrumbs, you can use only the .page-heading class, as its content is loaded once per page. The .content-page class is related to the wrapper for all page content. We avoid using many IDs, as this is not considered good practice for SEO.

    Based on your request, you can use .page-heading instead of .template-container .page-wrapper .page-heading for your custom styling. However, please note that in some cases, the longer structure may be required to ensure higher priority over the theme’s built-in styles.

    If you critically need IDs for other areas provided in our theme, please specify a list of which areas you would like to assign IDs to, and we will review possible solutions for your request.

    Best regards,
    Jack Richardson
    8Theme Team

    #460505 Copied In reply to: Adding CSS ID property to major body area HTML tags
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello @Farhad,

    Unfortunately, we are unable to log in to your website as it redirects us to a 404 page. Could you please grant us access so that we can log in and check the issue from the dashboard? It appears that a plugin, such as Massive Addons, is currently deactivated, which is causing the shortcodes to appear. If you prefer, you may edit the static block and remove those separator shortcodes or activate the plugin yourself.

    Best regards,
    Jack Richardson
    8Theme Team

    #460466 Copied In reply to: the footer is not shown on our website after the recent update
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello @luc,

    Could you please confirm whether the current setup meets your requirements, or would you like us to implement specific adjustments for certain devices?

    Best regards,
    Jack Richardson
    The 8Theme Team

    #460451 Copied In reply to: Header animation on loading page (frosted effect)
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello @Abhinandan,

    We recommend creating your website content using a desktop device rather than a mobile device, as the content may not display correctly on mobile. Additionally, the scrollbar you are seeing is generated by the Elementor plugin’s editor, so it cannot be adjusted from the theme’s side.

    Best regards,
    Jack Richardson
    The 8Theme Team

    #460440 Copied In reply to: in mobile view i am getting horizontal scroll bar that is annoying while surfing.
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello @rangana108,

    Thank you for providing the correct credentials. We have reviewed the settings, and everything appears to be configured properly. However, upon checking the error logs under Dashboard → WooCommerce → Status → Logs, we found fatal errors related to the Contact Form 7 plugin (see: https://prnt.sc/cIITzZQ78AWQ).

    We kindly ask you to contact your hosting provider, as previously suggested, to review your server configuration. You may also consider submitting a support request to the plugin’s support team for assistance with the plugin-related issues.

    As our support team is responsible only for our own products, we can assist you exclusively with bugs related to our theme.

    Best regards,
    Jack Richardson
    8Theme Team

    #460439 Copied In reply to: contact form not submitted with “contact forms 7”
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello @rangana108,

    Based on your topic, it appears that the error originates from the Contact Form 7 plugin. We have also analyzed the error code displayed in the console when submitting the form and found a similar issue already reported on the official support forum of the plugin: https://wordpress.org/support/topic/500-internal-server-errorwp-json-contact-form-7-v1-contact-forms-7175-feedback/.

    Additionally, we recommend checking your .htaccess file with your hosting provider as mentioned in the following discussion: https://stackoverflow.com/questions/47529257/contact-form-7-cause-http-500-error.

    Since the access you provided does not allow us to review the plugin settings, we suggest contacting your hosting provider to verify the .htaccess configuration. If necessary, you may also submit your inquiry to the Contact Form 7 plugin support team, as we provide support only for our own products.

    Best regards,
    Jack Richardson
    8Theme Team

    #460419 Copied In reply to: contact form not submitted with “contact forms 7”
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello @Javier Aranda,

    These areas are displayed in the common section on the Cart page and are not separated into different areas, as all such content must be placed within a specific tag for proper functionality.

    To modify the text on this button, you can use the Loco Translate plugin. If you would like to adjust the style, for example, to make the coupon button stretch, you can use the following custom CSS in Theme Options -> Theme Custom CSS: 

    .woocommerce-cart-form .coupon input[type="submit"] {  
    width: auto;  
    padding-left: 10px;  
    padding-right: 10px;  
}

    If you would like to make other changes, please clarify your request and include screenshots so that we can provide you with appropriate solutions.

    Best regards,
    Jack Richardson
    8Theme Team

    #460418 Copied In reply to: Woo Cart Elements Not Editable in Elementor
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello @Farhad,

    It is possible that WordPress updated itself or that an error somehow occurred on your server, which caused the widget to be removed. We have now re-added the missing widget to your widget area.

    If your main request has been resolved, please mark this topic as solved.

    Best regards,
    Jack Richardson
    The 8Theme Team

    #460417 Copied In reply to: the footer is not shown on our website after the recent update
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello @elzoghby.com,

    As you are using the Archive Products Builder based on Elementor, we have created a search template to ensure the correct display of search results: https://www.8theme.com/documentation/xstore/xstore-builders/xstore-search-results-page-builder-with-elementor/. You can now test the search functionality to confirm that the correct items are displayed: https://prnt.sc/-PDS4ID9QZBt.

    Regarding the issue with the incorrect display of products in the product filters, we were unable to identify the cause of this problem with only wp-admin access. Therefore, we replaced the “Filter by Product Categories” widget with the default “Product Categories” widget: https://prnt.sc/Jyqqm9gPEkNn.

    Please check the Google Map on your Contact Us page. We have adjusted the widget settings accordingly.

    Concerning the default product sorting, you can configure this option in Theme Options -> WooCommerce -> Product Catalog: https://prnt.sc/KxRBBUbQTZgI. Please note that there are no separate settings to modify sorting options for specific pages or product categories; this can only be achieved through additional customization.

    You can display the product category image assigned to a category in any image-based widget by using Dynamic Tags. For guidance, please refer to the following screenshots: https://prnt.sc/CZQbiYvNMlEg and https://prnt.sc/P_pSJKhdiIaX.

    Best regards,
    Jack Richardson
    8Theme Team

    #460416 Copied In reply to: Multiple support issues with a new installation
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello @IMR,

    Thanks for providing us the access to your staging web-site. In order to assist you more effectively, could you please provide your responses to the questions we have asked several times before?

    Could you please share your feedback on the testing you performed after disabling the mentioned plugins (https://www.8theme.com/topic/email-builder-active-but-new-order-details-are-blank-except-when-resending-through-order-itself/#post-460147)?

    Additionally, we requested that you contact your hosting provider to review the server logs and any related errors, as this information could help us better understand the issue with the email template. Could you please let us know their response to your request?

    Your answers to these questions will help us identify the areas to focus on when searching for a solution. Without this information, it is difficult to determine the appropriate fix, and it is possible that certain server settings may be blocking emails containing custom content.

    Best regards,
    Jack Richardson
    The 8Theme Team

    #460412 Copied In reply to: Email builder active but new order details are blank except when resending through order itself
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello @Farhad,

    Please check it now. We have re-added the missing shortcode for the footer content: https://prnt.sc/ekRR7e8cjKY8.
    You can see the frontend result here: https://prnt.sc/ZfsY_KQVbFvB.

    Best regards,
    Jack Richardson
    The 8Theme Team

    #460391 Copied In reply to: the footer is not shown on our website after the recent update
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello @Jack Richardson,

    Thank you for your message and for the update.

    We appreciate the information regarding the WP Rocket plugin installation. It’s good to know that the site appears stable at the moment. Please continue testing, and let us know if you notice any issues.

    In this case, we suggest to keep the custom coding to ensure proper functionality and compatibility.

    Please keep us informed of your test results, and we’ll be happy to assist further if needed.

    Best Regards,
    Jack Richardson
    8Theme’s Team

    #460379 Copied In reply to: How can I configure the cart to open in the sidebar instead of popping up when a product is added to
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello @DashDoor,

    Please check it now. There were a few duplicate elements in your mobile menu content (see: https://prnt.sc/i1yxgC92y5Kq). We have removed the duplicated ones, and the menu should now display correctly.

    Best regards,
    Jack Richardson
    The 8Theme Team

    #460373 Copied In reply to: Request to Fix Duplicate Menu Items on Homepage
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello @Jack Richardson,

    In our previous correspondence, we configured the LiteSpeed Caching plugin with the necessary additional script exclusions. Following that, you reported an issue with upsells not being displayed in your mini-cart. We resolved this by adding the following code snippets (https://prnt.sc/sBZYTGYo3hov) to your child theme’s functions.php file.

    At present, the mini-cart opens correctly when an item is added to the cart, and the upsells are displayed as expected (https://gyazo.com/c54bb519d5bf6dcc3a25f1b3c82bcfd0).

    Could you please let us know if you are still experiencing any issues? If so, kindly specify which browser you are using for testing and provide a video demonstrating the problem so that we can investigate it in detail.

    Best regards,
    Jack Richardson
    8Theme Team

    #460372 Copied In reply to: How can I configure the cart to open in the sidebar instead of popping up when a product is added to
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello @chutipao,

    You can add the following custom CSS in Theme Options -> Theme Custom CSS -> Global CSS to create a single-column layout for your product reviews: 

    body #reviews #comments,  
body #reviews #review_form_wrapper {  
    width: 100%;  
    --comments-columns-space: 0px;  
}

    If you need any further assistance, please clarify your request in more detail and include screenshots of the desired result.

    Best regards,
    Jack Richardson
    8Theme Team

    #460368 Copied In reply to: I want to turn off products review feature
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello @Omar Quddam,

    We are the support team for our products only. However, your request appears to be related to the Google Merchant configuration setup and their store validation process. We recommend reviewing their documentation or submitting your questions through their contact form at https://support.google.com/merchants/.

    Thank you for your understanding and for respecting our support guidelines.

    Best regards,
    Jack Richardson
    8Theme Team

    #460365 Copied In reply to: Issue with Misleading Product Descriptions in Google Merchant
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello @chutipao

    Could you please provide temporary wp-admin access? We need to check your settings.

    To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

    Also, provide us details of what you are using so we could check the plugin’s settings.

    Kind regards, Jack Richardson
    The 8theme’s team

    #460357 Copied In reply to: I want to turn off products review feature
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Dear @Omar Quddam,

    The issue related to the notice in your Google account is not caused by a bug in our theme. It appears that the product descriptions on your website do not accurately describe the products. Based on our inspection (see: https://prnt.sc/y3W1JWagG1HZ), it seems that some descriptions were generated using ChatGPT, and Google may have identified these tags as AI-generated, which resulted in the reported errors.

    We recommend reviewing the guidance provided in your Google account regarding this issue. You may also find helpful information in articles discussing similar cases, for example: https://www.bigstarcopywriting.com/blog/blog-copywriting/12-product-description-problems/.

    You can try switching to another theme, but the same errors are likely to appear, as they are related to the product descriptions themselves. These should be corrected locally based on your specific products.

    Best regards,
    Jack Richardson
    8Theme Team

    #460356 Copied In reply to: Issue with Misleading Product Descriptions in Google Merchant
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello @Recep,

    You may activate the cache plugin and test the reported issues. We are confident that these issues should also be resolved when the cache plugin is in use.

    Best regards,
    The 8Theme Team

    #460335 Copied In reply to: How can I configure the cart to open in the sidebar instead of popping up when a product is added to
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello @elzoghby.com,

    We have temporarily disabled the XStore Core and other plugins related to our theme (https://prnt.sc/DlwHloo_ljl3) and switched to the default WooCommerce theme, Storefront. After checking the issue with the incorrect URLs of your product categories, we found that the problem still persists (https://prnt.sc/yoowPbzz98ZD), showing URLs such as yourwebsite.com/shop-our-catalog/accessories.html (as an example).

    This debugging process indicates that the issue is not related to our theme but rather to your server configuration or modifications made to your database. Since you have the “Database Manager – WP Adminer” plugin installed, which allows access and modification of database tables, we searched for the string “shop-our-catalog” and found a table containing custom URL rewrites for product categories (https://prnt.sc/_tXVOwvubEu4). This table is not a default one from WordPress, our theme, or WooCommerce.

    Upon further inspection, we disabled the plugins on your website one by one. When we disabled the “LitExtension SEO Plugin” (https://prnt.sc/aYpISEkp3KZ_), the URLs displayed correctly (https://prnt.sc/CQbCdDZmkPkA).

    To resolve this issue, please contact the author of that plugin, as our support covers only our own products. Fixing issues caused by third-party plugins is beyond our support scope and restricted by Envato’s privacy policy.

    For now, we have left the mentioned plugin disabled so that you can test the previous filtering and Google Map issues you experienced.

    Best regards,
    Jack Richardson
    8Theme Team

    #460333 Copied In reply to: Multiple support issues with a new installation
  • 1 2 3 … 67 68 69 … 592 593 594
    2,011–2,040 of 17,791 posts
Viewing 30 posts - 2,011 through 2,040 (of 17,791 total)
1 2 3 … 67 68 69 … 592 593 594