Dear @ProdbyDaan,

Thank you for reaching out.

Such functionality is built into our theme and does not require any additional configuration. Any further custom settings related to WP Rocket can be managed directly by the website administrator.

Best regards,
The 8Theme Team

Hi @Mubashir,

About the issue: the CDN cache can’t be cleared from wp-admin dashboard – it has to be done in your CDN account or hosting (like Cloudflare or similar). That’s why we asked to disable it temporarily – without that, even fixed code might not show changes, especially in Safari.

Please clear or pause CDN (in your CDN account setting for current web-site) for a bit so we can properly test the issue and try fix this. Once done, we’ll recheck everything for you.

Thanks for your patience – we’re here to sort it out.

The 8Theme’s Team

Dear @Mubashir,

We hope this message finds you well.

We would like to kindly follow up, as we have not yet received your feedback regarding the temporary deactivation of CDN caching. This step is important, as several issues may be related to caching, and disabling it temporarily will help us identify the root cause more effectively.

Upon reviewing your Theme Options, we noticed that the Catalog Mode is currently inactive. Therefore, the “Login to view price” message appearing for non-logged-in users may be due to caching or possibly some additional plugin/custom code configuration.

Additionally we found that custom code in your child-theme/functions.php can be the reason of “disabled” attribute on some of your single product pages -> https://prnt.sc/1d7cG0oNiqay.

To assist you further, we kindly ask you to check whether the mentioned issues persist when caching is completely disabled across your website. Once testing is complete, you may re-enable the caching.

Thank you for your cooperation.

Best regards,
The 8Theme Team

Dear @vatsala,

Thank you for reaching out.

As you are using the XStore Single Product Builder with the Elementor page builder, the “Request a Quote” button is not displayed by default. This is because it functions as a separate widget, which can be placed manually anywhere within the single product content area.

Please note that this widget operates independently from the Sales Booster feature, allowing you to configure it manually according to your preferences. This includes customizing the content, popup styles, and other settings (https://prnt.sc/wQhEKFKq6MZe).

For your convenience, we have already configured it for you as shown in the following screenshot: https://gyazo.com/b8ae2edec959dbe7a4417f7ba92ba31f.

Kindly note that the contact form content is displayed as a shortcode in the editor, so you will need to view it on the live frontend to see the actual form.

If you have any further questions or need additional assistance, please don’t hesitate to let us know.

Best regards,
Jack Richardson
The 8Theme Team

Dear @Krzysztof,

We hope this message finds you well.

In regard to the issue you are experiencing with redirection on your website, we kindly ask you to temporarily remove the custom JavaScript code you have implemented. It appears that the problem may be caused by a JavaScript error originating from your custom code, as shown in the following screenshot: https://prnt.sc/Fz00kvGdVaO8.

You can also refer to the affected page here: https://prnt.sc/OUgl6Ed4tcsI.

Once the custom code is removed, please check if the redirection issue persists. This will help us determine whether the custom script is the root cause of the problem.

Should you need any further assistance, please do not hesitate to contact us.

Best regards,
Jack Richardson
The 8Theme Team

Hello @Krzysztof,

We hope this message finds you well.

We have noticed that you are currently using the “Easy WooCommerce Login” plugin, which utilizes a custom login form (please refer to the screenshot here: https://prnt.sc/HGAAP1KbREIw). Kindly note that this login form is not associated with our theme.

Could you please check whether the issue persists when using our built-in off-canvas content? As the current login popup is not provided by our theme, this will help us determine if the issue is theme-related.

Thank you for your cooperation.

Best regards,
Jack Richardson
The 8Theme Team

Dear @Shimon,

We hope this message finds you well.

As mentioned in our previous response (https://www.8theme.com/topic/some-of-the-titles-and-text-elements-on-the-site-are-displayed-in-the-browsers-default-font/#post-448771), we kindly ask you to disable the CDN on your website. The CDN is currently caching your content, which is the primary reason why you are not seeing the changes immediately after making modifications.

Once the CDN is disabled, we will be able to verify the updates and further assist you with any remaining concerns. Please note that the majority of the issues you previously reported have already been resolved. The only outstanding matter is the delay in seeing content changes, which, as explained, is related to the CDN and not to our theme.

Thank you for your understanding and cooperation.

Best regards,
The 8Theme Team

Dear @rayee,

We hope this message finds you well.

We have noticed that you are currently using an outdated version of our theme. It is possible that the issue you reported has already been resolved in a more recent update. Therefore, we kindly recommend updating your theme to the latest version, along with the XStore Core plugin, to ensure optimal performance and compatibility. Documentation about theme update you can find in next page -> https://www.8theme.com/documentation/xstore/video-tutotials/how-to-update-rate/.

Additionally, if the issue persists after updating, we would appreciate it if you could provide us with a new video demonstrating the problem. The previous video appears to be outdated, and our developers are unable to accurately assess the issue based on it.

Thank you for your cooperation and understanding.

Best regards,
Jack Richardson
The 8Theme Team

Dear @talha7k,

Thank you for reaching out to us.

1. Please note that the AMP version is entirely different, as it has been developed from scratch in accordance with the specific requirements outlined by the AMP framework: https://amp.dev/.

2. We kindly ask you to try the solution provided in the following response:
https://www.8theme.com/topic/product-page-category-filter-did-not-work-perfectly/#post-429404

3. Additionally, please consider adding the following code snippet to your child theme’s functions.php file:

add_filter('etheme_dynamic_categories_support_ajax_filters', '__return_false');

Should you require any further assistance, we would appreciate it if you could provide more detailed information regarding your request.

Best regards,
Jack Richardson
The 8Theme Team

Hello @M.
Please, configure the Days limit in Theme Options -> https://prnt.sc/whvExrouctAh.
Kind regards, Jack Richardson
The 8theme’s team

Dear @Regis,

Thank you for reaching out.

Our theme has a clean and minimalistic approach for some product hovers, which is why the quick view feature is implemented with no icon by default for such hover type. However, we have retained the main icon code for customers who prefer to display the icon using the CSS property display: inline-block

You can view the default hover functionality on our demo site here: https://xstore.8theme.com/product-category/all/
For your reference, please see the screenshot: https://prnt.sc/6VLocdMOMmR6

If your original inquiry has been resolved, we kindly ask you to mark this topic as solved.

Best regards,
The 8Theme Team

Dear @Chris,

We hope this message finds you well.

Upon reviewing your website, we were unable to identify the primary issues you mentioned in your initial message. However, we did notice a few JavaScript errors, some of which appear to originate from third-party plugins.

We kindly suggest checking the settings of your caching plugin, or temporarily disabling it, to determine whether the issues persist. Based on our assessment, it seems that the main problem may be related to the caching plugin and its configuration—specifically, the way it combines scripts, which may be preventing certain JavaScript variables from loading correctly.

Please let us know the outcome after making these adjustments.

Best regards,
The 8Theme Team

Hello @Marlon,

We hope this message finds you well.

We have reviewed the issue you reported and would like to inform you that no recent changes have been made on our end that could have caused this behavior. It appears that the latest version of Elementor (3.30) may include updates to their styling, which could potentially affect the display of certain widgets and one of such widgets is Archive products (maybe it is related to some structure you are using but we don’t inspect such details).

At this time, we have identified a solution by setting the Archive Products widget to full width, as shown in the following screenshot: https://prnt.sc/J4cOZrTVHhuS. This adjustment does not impact the desktop layout but effectively resolves the issue on mobile devices, as demonstrated here: https://gyazo.com/89e5abd110cfe99ddf283848eed4828b.

Please let us know if you need any further assistance.

Best regards,
Jack Richardson
The 8Theme Team

Dear @CuteVirus,

We hope this message finds you well.

We have noticed that you are currently using a CDN cache, as shown in the following screenshot: https://prnt.sc/KuY6K_yNkp7O. We kindly recommend clearing the cache and checking the issue again.

It is indeed unusual that the issue appears only on Android devices, while it does not occur on iPhone devices. For your reference, we have attached a video recorded from an iPhone demonstrating that the issue is not present on that platform.

Please let us know if you need any further assistance.

Best regards,
The 8Theme Team

Hello @Chris
Please, check private content.
Kind regards, Jack Richardson
The 8theme’s team