Forum Replies Created

Viewing 30 posts - 1,741 through 1,770 (of 17,791 total)
1 2 3 … 58 59 60 … 592 593 594
  • Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello @Nene,

    We would like to inform you that the XStore AMP plugin is not mandatory. It was primarily developed for blog websites and simpler eCommerce setups. However, due to the limitations inherent in AMP-based pages (https://amp.dev/), certain features – such as vendor registration – may not function as expected, and some page elements may not display correctly. This information relates to the first and second questions you raised.

    Please note that the setup wizard functionality is provided by the Dokan plugin. If any links or redirections from it do not work properly, we recommend reviewing the plugin’s documentation or contacting the Dokan support team.

    As we always strive to assist our customers, we checked your website and confirmed that the vendor dashboard page with the correct shortcode [dokan-dashboard] exists. Upon reviewing your Dokan plugin settings, we found that the vendor dashboard page had not been assigned (https://prnt.sc/qEodQJkAoBAX). We have now set it up, and you can access the vendor dashboard page directly via this link: https://prnt.sc/4HuVKAp4z0wY. You may also add this page to your website menu (https://prnt.sc/MNuNrE62iEfl) so that any vendor can easily access their dashboard.

    Best regards,
    Jack Richardson
    8Theme Team

    #462640 Copied In reply to: Vendor registration issues on AMP + Store Dashboard unavailable
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello @katiuska flores,

    The number of items displayed on the search results page is configured in Dashboard → Settings → Reading (https://prnt.sc/-OeMYY1EcuHG). Currently, it is set to display 20 items. Please note that some items may be hidden or excluded based on their individual settings.

    Best regards,
    Jack Richardson
    8Theme Team

    #462558 Copied In reply to: Search results do not work for all categories
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello @nmble,

    We have applied all the necessary patches to your website, including the one related to topic #9625175. You can find more information about our patcher here: https://www.8theme.com/documentation/xstore/theme-installation/how-to-use-xstore-patcher/

    Please check the search results page now.

    Best regards,
    Jack Richardson
    8Theme Team

    #462557 Copied In reply to: search results are not showing my products
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello @sedzplug,

    Unfortunately, it is not possible to implement such a query using the default widgets and filters, as they are prebuilt to filter based on the global WooCommerce query. You may consider creating a separate archive products template that will be loaded only on your specific category page (for example, “my_category” – https://prnt.sc/G3kmAbgGboCk).

    You can then use one of the available sidebar areas (https://prnt.sc/FcXO5Uyyu_sj) or create a custom one (https://gyazo.com/6c98dd125b9cb988e1204210f2d3063a) with the widgets you would like to include. After that, select this sidebar area in your Elementor sidebar widget (https://prnt.sc/Oyehz8hRXKZO).

    Please note that you should use the Archive Products widget instead of the Product Grid/List widget, as it will display products according to the current query.

    For more information, please refer to our documentation:
    https://www.8theme.com/documentation/xstore/xstore-builders/xstore-products-archive-builder-with-elementor/

    Best regards,
    Jack Richardson
    The 8Theme Team

    #462553 Copied In reply to: custom page product categories Filter and xstore brands filter
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello @Nene,

    You are using the Dokan plugin, but [mvx_vendorslist orderby=”registered” order=”ASC”] is from another plugin. You need to change this content to a shortcode from the Dokan plugin – https://dokan.co/docs/wordpress/getting-started/dokan-shortcodes/.

    Kind regards, Jack Richardson
    The 8theme’s team

    #462522 Copied In reply to: Site Configuration erros and and misleneous
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello @indigoross,

    After our inspection, we did not find any issues that could cause such errors, except for a few critical errors that occasionally appear in your Dashboard under WooCommerce → Logs. These seem to originate from either the WP Optimize plugin or the WordPress SEO Premium plugin. Therefore, we believe that something else may be triggering this issue on your shop page.

    If possible, could you please provide a step-by-step description of the actions that lead to this problem so that we can reproduce and test the procedure on our end?

    Best regards,
    Jack Richardson
    The 8Theme’s Team

    #462521 Copied In reply to: Website Running Slow then Crashing because of PHP errors (think hosting)
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello @indigoross,

    Based on the error displayed, it appears that there may be an issue on the shop page, such as widgets in the sidebar or an excessive number of products being loaded simultaneously, which may be causing the server to fail to handle the request.

    Could you please provide us with temporary wp-admin access so that we can review the settings and WooCommerce logs? Additionally, could you let us know the specific steps required to reproduce the issue?

    Best regards,
    Jack Richardson
    8Theme Team

    #462515 Copied In reply to: Website Running Slow then Crashing because of PHP errors (think hosting)
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello @Valley View Farm Dairy,

    The HTTP 503 Service Unavailable error indicates that the server is currently unable to handle the request.

    This issue commonly occurs when the server is undergoing maintenance or is overloaded. During maintenance, administrators may temporarily redirect all traffic to a 503 page, or this may happen automatically during software updates. In cases of overload, some server-side applications may return a 503 status when resource limits such as memory, CPU, or connection pool thresholds are reached. Rejecting incoming requests in this way helps prevent the server’s resources from being exhausted and avoids more serious failures. If requests from specific clients are being limited due to rate restrictions, the appropriate response code is 429 Too Many Requests.

    For more information, please refer to the following article: https://developer.mozilla.org/en-US/docs/Web/HTTP/Reference/Status/503

    Regarding the migration to another server, we believe it could be beneficial to move your website to a server with a better configuration, even without rebuilding its content. To proceed, please contact your hosting provider for assistance with this request.

    Please note that we can assist you with questions related to our products; however, in our opinion, this issue appears to be related to the server configuration. If your hosting provider believes that the issue is connected to our theme or plugin, we kindly ask them to provide supporting information confirming this.

    To demonstrate the potential of our XStore theme, please refer to the following example:
    https://pagespeed.web.dev/analysis/https-woocommerce-1476984-5641372-cloudwaysapps-com/ev9tp94xax?form_factor=desktop
    As shown, our theme can achieve a score of 80+ on mobile and 90+ on desktop, which is an exceptional result for an e-commerce theme.

    We kindly recommend reviewing the following points for your website:

    – Optimize all images (use modern formats such as WebP and ensure proper compression)
    – Configure a caching plugin (for example, WP Rocket)
    – Ensure your server is optimized for WordPress and WooCommerce
    – Minimize the use of heavy third-party plugins

    All these factors have a significant impact on website speed and overall performance.

    Please note that performance optimization is beyond the scope of our support, in accordance with Envato’s support policy.

    Best regards,
    Jack Richardson
    The 8Theme’s Team

    #462513 Copied In reply to: Issues with the website returning a 503 error
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello @Valley View Farm Dairy,

    Could you please clarify how to locate this issue on your website? Does the problem occur when opening the Elementor editor for any page, or are specific actions required to reproduce it? At the moment, all pages appear to be loading correctly without any issues.

    We have also reviewed the error log on your website and noticed multiple errors related to a third-party plugin — User Spam Remover (https://prnt.sc/5b69qFhQ2NBi).

    Regarding the creation of FTP access, if you need assistance in setting up these credentials, please contact your hosting provider, who will guide you through the process. Making file modifications through the mentioned plugin may result in fatal errors if any syntax mistakes occur, so we kindly ask you to provide valid FTP credentials if any changes are required from our side.

    If the issue occurs only when opening the Elementor editor, please refer to the solutions provided in Elementor’s official documentation: https://elementor.com/help/elementor-widget-panel-not-loading/, https://elementor.com/blog/error-503/.

    Best regards,
    Jack Richardson
    The 8Theme’s Team

    #462503 Copied In reply to: Issues with the website returning a 503 error
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello @HCJurkat,

    Could you please clear your browser cache and check again? At the moment, we do not observe the issue you described on the frontend (please see the attached screenshot in the private content).

    Best regards,
    8Theme Team

    Please contact administrator
    for this information.
    #462498 Copied In reply to: Elementor elementa are not shown correctly on product site
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello @Gillbert,

    We have successfully reproduced the issue on our end without activating the XStore theme. Please follow the steps below to replicate the issue on your side or to share them with the Elementor or Dokan developers:

    1. Activate a default theme such as Storefront: https://prnt.sc/OcUxYI_3vkNA
    2. Install and activate Dokan, Dokan PRO (as the vendor description option is included in this plugin), Elementor, and WooCommerce.
    3. Enable product editing with the Elementor editor: https://prnt.sc/fOl-PJ9OWckk
    4. Create a test vendor and configure a custom vendor biography: https://prnt.sc/At-ioZpfRGhY
    5. Create a test product with Elementor content: https://prnt.sc/1YZ1GSZoiM_C, https://prnt.sc/gQrpjsm5Sj7Q, and assign this product to the created vendor: https://prnt.sc/GSz7oNnjFDWE
    6. Open the vendor page: https://prnt.sc/QZDKKh1afeFK, then navigate to the Vendor Biography tab: https://prnt.sc/2QSSDgQJ8myG. The content displayed in this tab is taken from the latest product assigned to the vendor (in our case, there is only one product, so its description appears there).

    We hope these detailed instructions will help you reproduce the issue on your end without activating our theme, simply by following the procedure described above.

    Best regards,
    Jack Richardson
    The 8Theme’s Team

    #462497 Copied In reply to: Vendor biography showing dummy text and image.
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello @Sherine,

    Thank you for your detailed message and for sharing the steps you followed. We are glad to know that you managed to resolve the issue by creating a new “Products Archive” page and setting the appropriate conditions in Elementor.

    Your explanation will also be helpful for other users who may encounter a similar situation. Please feel free to continue your customization and testing, and let us know if you need any further assistance — we will be happy to help.

    Best Regards,
    Jack Richardson
    The 8Theme’s Team

    #462473 Copied In reply to: Link SubCategories in All Department Menu pop out to Container showing Products on Home page
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello, JohnyB

    To ensure you get the best support, we’re escalating your request to another specialist from our team, who will take a closer look at the issue.

    They will update you as soon as possible, and we’ll make sure to keep you posted. If you have any additional details that might help, feel free to reply here.

    Thank you for your cooperation!

    Best Regards,
    The 8Theme Team

    #462472 Copied In reply to: Problem with translate
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello @Nene,

    Sorry for the delay in answering due to weekends.

    Have you had a chance to test the website with the XStore AMP plugin temporarily disabled, as we previously suggested (https://www.8theme.com/topic/cannot-complete-a-purchase-becausw-checkout-loadinf-indefinetly/#post-462395)? We kindly await your feedback to determine whether the issue is related to our theme/plugins or caused by another plugin.

    If the problem is resolved after disabling the XStore AMP plugin and it is important for you to continue using it, we will look for possible solutions on your web-site. However, if the issue persists even with the XStore AMP plugin disabled, we kindly ask you to deactivate all third-party plugins to identify which one is causing the error.

    Thank you for your understanding and assistance in debugging the issue. We look forward to your feedback.

    Best regards,
    Jack Richardson
    The 8Theme’s Team

    #462471 Copied In reply to: Cannot complete a purchase becausw checkout loadinf indefinetly
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello @ziga32,

    Thank you for your message.

    If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

    Best Regards,
    8Theme’s Team

    #462406 Copied In reply to: product not sorting from lowest price in product grid
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello @ziga32,

    This improvement will be included either in the upcoming update or in the following one. We are currently in the final stages of preparing our next release, which will be available within the next few hours. Therefore, we cannot guarantee that this enhancement will be part of the upcoming update. However, if you update the archive on your website, we will upload our improvements if needed .

    Best regards,
    Jack Richardson
    The 8Theme Team

    #462400 Copied In reply to: product not sorting from lowest price in product grid
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello @ianbarker24,

    We have applied all the necessary patches to your website, including the one related to topic #9625175. You can find more information about our patcher here: https://www.8theme.com/documentation/xstore/theme-installation/how-to-use-xstore-patcher/

    Please check the search results page now.

    Best regards,
    Jack Richardson
    8Theme Team

    #462399 Copied In reply to: Search results page not showing products following update of theme
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello @Nene,

    Could you please place a test order with the XStore AMP plugin temporarily disabled? If this resolves the issue, we would like to ask whether it is essential for you to use this plugin on your website, or if it can be disabled. It appears there may be compatibility issues with third-party plugins on the checkout page, and disabling it could help ensure that product ordering functions properly.

    Best regards,
    Jack Richardson
    The 8Theme Team

    #462395 Copied In reply to: Cannot complete a purchase becausw checkout loadinf indefinetly
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello @ziga32,

    Unfortunately, our IP addresses are dynamic, so it would be preferable to allow us to connect without IP restrictions. If you have tested the update and would like us to apply the same improvements to other websites, please provide wp-admin access details and the necessary permissions to implement these changes.

    Best regards,
    Jack Richardson
    The 8Theme Team

    #462393 Copied In reply to: product not sorting from lowest price in product grid
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello @molo,

    If you have copied the WooCommerce files into your child theme without making any modifications, it is recommended to remove these unused files (or even folder) and use the default WooCommerce templates instead. However, if you have made any changes, you can compare the file contents (from WooCommerce and your versions of files) using tools such as https://www.diffchecker.com/. In that case, please incorporate the updates from the latest WooCommerce templates into your child theme and adjust the file versions accordingly.

    Best regards,
    Jack Richardson
    8Theme Team

    #462392 Copied In reply to: Sending automated emails from WooCommerce
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello @Sherine,

    If you are using prebuilt items for a product category, please note that there are no settings available to modify the URL, as it is generated programmatically. If you wish to set a custom URL such as https://yourwebsite.com/home/#anchor_section_01, you will need to add a custom link item (see example: https://prnt.sc/J3Fee0vw7_L_) or adding the page -> https://prnt.sc/Kq5j67dxYOEq and then adding your anchor in the fields of 8theme page settings. The anchor refers to the section or container ID that you can add to any page within its content. You can find more information in the documentation we previously shared: https://elementor.com/help/create-anchor-links/.

    Regarding your next question about category link redirection, as mentioned earlier, if you want to create a custom link, you need to use a custom link item. Otherwise, the system will automatically generate a URL for the category page, and it will not be possible to modify it to another URL.

    As for the anchor field in each menu item, it automatically appends the anchor to the end of your URL. However, if you are using a product category menu item, the anchor can only link to an anchor that exists on that specific category page (for example, a section with an ID in the category description). If you wish to redirect customers to another page, we recommend using custom links instead.

    You can find a tutorial on configuring such menu items on the following page: https://www.8theme.com/documentation/xstore/menu-set-up/general-information/

    Best regards,
    Jack Richardson
    8Theme Team

    #462390 Copied In reply to: Link SubCategories in All Department Menu pop out to Container showing Products on Home page
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello @ziga32,

    Thank you for providing the credentials. The dashboard login access is working correctly; however, the FTP access details appear to be incorrect. We have attached the error log in the private content for your reference.

    In the meantime, we have uploaded the improved version of our Products Grid using the wp-admin access. It would be preferable if you could provide the correct FTP credentials for safety uploads of such improves.

    Could you please check whether it works as requested at the following link: https://gyazo.com/8f89a67e7a0dfa4401970290287bbc46 ?

    Best regards,
    Jack Richardson
    The 8Theme’s Team

    Please contact administrator
    for this information.
    #462389 Copied In reply to: product not sorting from lowest price in product grid
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello @Nene,

    Thank you for providing the details. Your request is now much clearer.

    You have the debug log enabled (https://prnt.sc/EpAbEH_O7J87), and currently, there is a notice displayed on your website’s frontend (https://prnt.sc/isg_iwKK3cLK). When such notices appear with debugging enabled, AJAX actions (or other actions) – such as loading settings in the Customizer – may be affected and fail to load correctly.

    After setting define('WP_DEBUG', false);, the notices are no longer displayed. This configuration is highly recommended for live websites, as enabling debug mode should only be a temporary measure for troubleshooting rather than showing notices to all visitors. Once this change was applied, all sections in your Customizer loaded correctly (https://prnt.sc/KZUgLS56xyRO).

    Please check again on your side.

    Best regards,
    Jack Richardson
    The 8Theme’s Team

    #462373 Copied In reply to: Woocommerce(shop) sub menus load indefinetly Eg: Variation swatches
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello @JohnyB,

    Let’s address your translation questions step by step to make the process more professional and effective.

    If you would like to rename your categories in your own language, please open the page shown in the screenshot (https://prnt.sc/PWwuSHS1s5zr) and click the “Quick Edit” link to rename the category (https://prnt.sc/KuuJdNP06Uj9).

    To modify the text displayed in the empty wishlist, go to Theme Options -> WooCommerce -> Wishlist -> Empty Wishlist Content (setting) (https://prnt.sc/Ws8muWuymC1t).

    To edit the text on any of your pages, simply open the page for editing (https://prnt.sc/ZBye2WNbcPam).

    To change the titles of widgets in your shop sidebar, navigate to Dashboard -> Appearance -> Widgets -> Shop Sidebar (https://prnt.sc/7ObPrbl_WW6o).

    For text modifications that are loaded from files, please use the Loco Translate plugin to translate and adjust the texts from the XStore theme, XStore Core, and WooCommerce plugins.

    If you need further assistance, please attach the specific strings you were unable to locate for translation.

    Best regards,
    Jack Richardson
    The 8Theme’s Team

    #462370 Copied In reply to: Problem with translate
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello @Nene,

    We kindly ask you to provide additional details so that we can reproduce your request, as it is currently unclear what actions we should take to verify the issue. Please attach a video or screenshots to help us better understand the situation. You may upload your video to a file-sharing service such as https://fex.net/.

    Best regards,
    Jack Richardson
    The 8Theme’s Team

    #462367 Copied In reply to: Woocommerce(shop) sub menus load indefinetly Eg: Variation swatches
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello @molo,

    Regarding the overwritten files you mentioned in your reply at https://www.8theme.com/topic/sending-automated-emails-from-woocommerce/#post-462326, we have already provided you with detailed instructions on how to correct the versions and content of your copied files in the child theme.

    For more information on updating or rewriting templates in a child theme, please refer to the official WooCommerce documentation:
    https://developer.woocommerce.com/docs/theming/theme-development/fixing-outdated-woocommerce-templates/#how-to-update-outdated-templates

    Concerning your tests with the default theme and no additional plugins activated and no email-related error logs found on your server. However, since the issue persists, we kindly ask you to submit your inquiry to the official WooCommerce support team (https://wordpress.org/support/plugin/woocommerce/). The issue appears to be unrelated to our theme or your server settings, and their support team will be best equipped to assist you in resolving the default email functionality of their plugin.

    With all due respect, please note that we can provide assistance on our support forum only for bugs or issues directly related to our products.

    Best regards,
    Jack Richardson
    The 8Theme’s Team

    #462366 Copied In reply to: Sending automated emails from WooCommerce
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello @nmble,

    The payment form generated by our Stripe extension and displayed on the checkout page is hosted on a separate PCI-compliant server. Therefore, applying custom CSS styles directly to the payment form will not have the desired effect.

    To adjust the appearance of the payment fields, you will need to add custom PHP code to your theme’s functions.php file or use a plugin such as Code Snippets.
    You can find more information here: https://woocommerce.com/document/stripe/customization/style-payment-form/

    If you require our assistance, please feel free to contact us.

    Best regards,
    Jack Richardson
    The 8Theme’s Team

    #462364 Copied In reply to: How do I change the colour of the Stripe payment box?
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello @Nene,

    Thank you for providing the credentials. Could you please attach additional details about the issue, such as a screenshot or video? At the moment, we can see that the menus are loading correctly on different pages: https://prnt.sc/nc-8pthVEhD7

    Best regards,
    Jack Richardson
    The 8Theme’s Team

    #462363 Copied In reply to: Woocommerce(shop) sub menus load indefinetly Eg: Variation swatches
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello @ziga32,

    We always appreciate receiving ideas to help improve our project, and we value your request. Could you please provide us with temporary wp-admin and FTP access to the website containing these products, as well as the URL of the page where the widget is displayed? This will allow us to review possible solutions, adjust the settings, and upload the updated version to your website so that you can check the results on the frontend.

    Best regards,
    Jack Richardson
    The 8Theme’s Team

    #462362 Copied In reply to: product not sorting from lowest price in product grid
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello @Gillbert,

    Thank you for your update. We’re glad to hear that you were able to view the video.

    If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

    Kind regards, Jack Richardson
    The 8theme’s team

    #462361 Copied In reply to: Vendor biography showing dummy text and image.
  • 1 2 3 … 58 59 60 … 592 593 594
    1,741–1,770 of 17,791 posts
Viewing 30 posts - 1,741 through 1,770 (of 17,791 total)
1 2 3 … 58 59 60 … 592 593 594