Forum Replies Created

Viewing 30 posts - 17,701 through 17,730 (of 17,791 total)
  • Avatar: Jack Richardson
    Jack Richardson
    Support staff
    May 26, 2014 at 08:34

    Hello,

    Please provide us with link to your site. Could you clarify us color of what element exactly you want to change?

    Regards,
    Jack Richardson

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    May 26, 2014 at 08:28

    Hello,

    Please read this documentation section carefully: https://www.8theme.com/demo/docs/blanco/#!/upgrade

    Regards,
    Jack Richardson

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    May 26, 2014 at 08:22

    Hello,

    We’re sorry, but neither WooCommerce plugin nor our theme doesn’t support such feature. You might try to find some WP plugin to implement such feature.

    Regards,
    Jack Richardson

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    May 26, 2014 at 07:38

    Hello,

    We’re sorry, but this counter can be used only for ascending counting.

    Regards,
    Jack Richardson

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    May 26, 2014 at 07:29

    Hello,

    Unfortunately, because of that the whole single product page layout depends on existing image block sizes, there is no such possibility to change the image size via Administration panel. To change the image sizes you should edit “product-image.php”, “product-thumbnails.php” files and also CSS styles.

    Regards,
    Jack Richardson

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    May 26, 2014 at 07:12

    Hello,

    Please add this code into your custom.css:

    .button.filled.big {
      margin-left: 35%;
    }

    Here is a video tutorial how to create custom.css: https://www.youtube.com/watch?v=Qok2zRedRMY&feature=youtu.be .

    Regards,
    Jack Richardson

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    May 26, 2014 at 07:05

    Hello,

    You’re welcome!

    Regards,
    Jack Richardson

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    May 24, 2014 at 11:55

    Hello,

    There is your host issue: “An error occurred while connecting to the database”.

    Regards,
    Jack Richardson

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    May 24, 2014 at 11:13

    Hello,

    Go to Settings -> Reading -> “Blog pages show at most” and the set the post number value bigger than number of your products.

    Regards,
    Jack Richardson

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    May 24, 2014 at 10:35

    Hello,

    We’re unable to get into your Administration panel. Please check provided credentials.

    Regards,
    Jack Richardson

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    May 24, 2014 at 10:14

    Hello,

    Please provide us with FTP and wp-admin access in Private Content.

    Regards,
    Jack Richardson

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    May 24, 2014 at 08:26

    Hello,

    Please provide us with FTP and wp-admin credentials.

    Regards,
    Jack Richardson

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    May 24, 2014 at 08:19

    Hello,

    1) Could you please provide us with a link to your site and wp-admin access.
    2) Unfortunately, our theme doesn’t support such feature.

    Regards,
    Jack Richardson

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    May 24, 2014 at 08:18

    Hello,

    1) Sorry, but you need contact Woocommerce support regarding this question as we provide support only for the issues related to our theme.
    2) All elements, which can be enabled/disabled in the header you can find in Theme Options -> Header.

    Regards,
    Jack Richardson

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    May 24, 2014 at 08:09

    Hello,

    You can not add your font in theme options, but you can add it to custom.css with @font-face, see example:

    @font-face {
    font-family: 'Aleo-Regular';
    src: url('css/fonts/aleo-regular-webfont.eot');
    src: url('css/fonts/aleo-regular-webfont.eot?#iefix') format('embedded-opentype'),
    url('css/fonts/aleo-regular-webfont.woff') format('woff'),
    url('css/fonts/aleo-regular-webfont.ttf') format('truetype'),
    url('css/fonts/aleo-regular-webfont.svg#aleoregular') format('svg');
    font-weight: normal;
    font-style: normal;
    }
    
    h1,h2,h3,h4,h5,h6{
    font-family:"Aleo-Regular";
    }

    Regards,
    Jack Richardson

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    May 24, 2014 at 08:00

    Hello,

    We don’t understand what do you mean under “subscription order options”. Please, could you clarify question with more details.

    Regards,
    Jack Richardson

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    May 24, 2014 at 07:49

    Hello,

    Please add this code into your custom.css:

    .slide-item .product .product-name, .slide-item .product .products-page-cats, .slide-item .product .price, .slide-item .product .add-to-container {
    text-align: center;
    }

    Regards,
    Jack Richardson

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    May 24, 2014 at 07:28

    Hello,

    Please provide us with a link to your site.

    Regards,
    Jack Richardson

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    May 24, 2014 at 07:06

    Hello,

    Please provide us with FTP username and password! We’re unable to do changes without access to your files.

    Regards,
    Jack Richardson

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    May 23, 2014 at 16:12

    Hello,

    The problem is in your customization. Please revert back all changes and if you need to change css styles place the code in custom.css. Here is a video tutorial how to create custom.css: https://www.youtube.com/watch?v=Qok2zRedRMY&feature=youtu.be . Also if you want to make product image with the less height just upload wider image.

    If you want to disable zoom go to Theme Options > Single product page > Zoom effect > Disable.

    Regards,
    Jack Richardson

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    May 23, 2014 at 14:27

    Hello,

    We have done the changes. Please check it. Also keep safe “content-single-product.php” file from the woocommerce folder and “woo.php” from the framework folder before the theme upgrading.

    Regards,
    Jack Richardson

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    May 23, 2014 at 13:26

    Hello,

    Please provide us with FTP access and link to your site. We’ll try to help you.

    Regards,
    Jack Richardson

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    May 23, 2014 at 12:37

    Hello,

    You’re welcome!

    Regards,
    Jack Richardson

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    May 23, 2014 at 12:21

    Hello,

    Please add this code into custom.css to remove the tabs from single product page:

    .tabs {
    display: none;
    }

    Here is a video tutorial how to create custom.css: https://www.youtube.com/watch?v=Qok2zRedRMY&feature=youtu.be .

    Regards,
    Jack Richardson

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    May 23, 2014 at 11:51

    Hello,

    Yes, you can try to reinstall your wordpress. It’s should fix your problem.

    Regards,
    Jack Richardson

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    May 23, 2014 at 09:15

    Hello,

    Could you also provide us with FTP access, please?

    Regards,
    Jack Richardson

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    May 22, 2014 at 15:44

    Hello!

    Please check it now. Is it works properly?

    Regards,
    Jack Richardson

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    May 22, 2014 at 15:21

    Hello,

    You should go to Theme Options -> Single Product Page and disable “Show Product name” option.

    Regards,
    Jack Richardson

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    May 22, 2014 at 14:48

    Hello,

    That’s good to hear!
    Please if you have any questions feel free to contact us.

    Regards,
    Jack Richardson

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    May 22, 2014 at 14:20

    Hello,

    You’re welcome.
    If you have any questions don’t hesitate to contact us.

    Regards,
    Jack Richardson

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Viewing 30 posts - 17,701 through 17,730 (of 17,791 total)
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