Hello @vatsala,

We hope this message finds you well.

As you are using the XStore Elementor Single product builder and you want to add custom tabs to your product pages, we recommend using the “Advanced Custom Fields (ACF®)” plugin. Please follow the steps below to configure it accordingly:

1. Install the ACF plugin.
2. Create and configure your field group as shown here: https://prnt.sc/1J_CgwWUjA6e
3. Set up the content for each field: https://prnt.sc/tKy0IpPCme7J
4. Add a custom tab: https://prnt.sc/IM3pRiedK6Ej
5. Select “ACF field” as the dynamic content type: https://prnt.sc/3bdR3PsSQ-Au
6. Configure the tab title: https://prnt.sc/teWnQBdkoknX and content: https://prnt.sc/PdWQYGEjpmyE
7. Once the product is saved, the new tab will appear on the frontend for products with the configured custom fields: https://prnt.sc/bnzF0kirYd4Q. Products without custom fields will continue to display only the default tabs: https://prnt.sc/JBpANruK2h_n

Should you have any further questions or need assistance, please do not hesitate to reach out.

Best regards,
Jack Richardson
The 8Theme Team

Hello @Plethora,

We hope this message finds you well.

Please note that such a layout may appear too compressed on mobile devices. However, if you would still like to proceed with testing this layout on your devices, kindly provide us with the page containing the relevant content. This will allow us to suggest an appropriate snippet or provide an option for activation.

Best regards,
The 8Theme Team

Hello @kmc,

We hope this message finds you well.

Could you please check again, this time using different hotspot widgets within your tabs? Using duplicated widgets with the same IDs may cause conflicts, as shown in the following screenshot: https://prnt.sc/rkzvm_BQEPD7.

In the meantime, we have added a custom CSS snippet for you, which should help resolve the issue on mobile devices.

Best regards,
Jack Richardson
The 8Theme Team

Hello @kmc,

We hope this message finds you well.

For guidance on using WordPress anchor links with Elementor, we kindly recommend referring to the official Elementor documentation available at the following link: https://elementor.com/help/create-anchor-links/.

In summary, you can assign a unique ID to a section or container on the desired page where you would like the scroll action to occur. Then, in your menu, you can create a link in the following format: yourlink.com#custom_anchor.

Should you have any further questions, please do not hesitate to reach out.

Best regards,
Jack Richardson
The 8Theme Team

Hello @kmc,

Thank you for reaching out.

To better understand your inquiry, could you kindly provide us with the video in question? This will allow us to review the situation more thoroughly from our side.

Best regards,
The 8Theme Team

Hello @kmc,

We hope this message finds you well.

Kindly check now – we have uploaded a JavaScript file containing the necessary fix. Please note that this fix will also be included in the upcoming theme update.

Best regards,
The 8Theme Team

Hello @Sheenu,

We hope this message finds you well.

We have enabled debugging on your website and identified that the fatal error originated from an additional plugin. For more specific information, please refer to the details provided in the private area.

This issue has also been reported on the plugin’s official GitHub page: https://github.com/rankmath/seo-by-rank-math/issues/287.

Upon investigation, we discovered that the root cause was incorrect strings configured in the Rank Math SEO plugin. You can view the original configuration here: https://prnt.sc/8TeNEBcr4ifY. We have corrected these strings, and the updated configuration now appears as follows: https://prnt.sc/3N-aFQ1Pt96P.

As a result, the fatal error on the search results page has been resolved. Please feel free to verify the fix on your end.

Should you have any further questions or require additional assistance, do not hesitate to reach out.

Best regards,
Jack Richardson
The 8Theme Team

Dear @ziga32,

We hope this message finds you well.

We are reaching out to inquire about the version of the theme you are currently using. Upon review, it appears that the installed version is not the most recent one. You can find the update history here: https://xstore.8theme.com/update-history/.

Our latest updates include enhancements to bot protection, which also contribute to improved CPU usage efficiency. Therefore, we kindly recommend updating to the latest version of the theme and monitoring whether the CPU usage remains high.

Should you have any questions or need assistance with the update process, please do not hesitate to contact us.

Best regards,
Jack Richardson
The 8Theme Team

Dear @ziga32,

We hope this message finds you well.

Could you kindly confirm whether you are using the latest version of our theme? If not, please let us know which version you currently have installed.

Additionally, we would appreciate it if you could provide us with information regarding your server’s CPU usage. This will help us analyze and identify any potential sources of high CPU consumption.

Thank you for your cooperation.

Best regards,
Jack Richardson
The 8Theme Team

Dear @Darin Philip,

We hope this message finds you well.

We would like to kindly ask whether the custom SQL queries you are using were configured in collaboration with your development team, or if you implemented these features independently. If these configurations were made with the assistance of your developers, we would recommend consulting with them to explore how similar implementations could be applied to other queries—particularly those that retrieve product pricing data in third-party plugins such as SalesMax.

Additionally, we would appreciate it if you could clarify whether you are experiencing any visible issues with our plugin. If so, we kindly ask you to provide screenshots or video recordings to help us better understand the problem. Alternatively, if your inquiry is solely about how to implement custom queries within our plugin, please let us know.

Understanding the exact nature of your request or issue will enable us to provide the most effective support and identify the appropriate solution.

Best regards,
Jack Richardson
The 8Theme Team

Dear @Sheenu,

We hope this message finds you well.

We would like to inform you that the wp-login credentials you have provided appear to be incorrect. Additionally, the Hostinger access requires two-factor authentication, which prevents us from logging in successfully.

In order for us to assist you effectively and provide a timely solution, we kindly request that you share the correct login credentials at your earliest convenience. Without proper access, we are unable to proceed further with the support.

Please also check the private area for any additional updates or instructions.

Thank you for your cooperation.

Best regards,
Jack Richardson
The 8Theme Team

Hello @ProdbyDaan,

This option is particularly useful when the same Static Block is used multiple times on a single page. Otherwise, it does not provide any significant improvements.

If disabling this option has resolved the issue, you may keep it disabled without any concerns.

Best regards,
The 8Theme Team

Hello, Shehzad Ghazi

To ensure you get the best support, we’re escalating your request to another specialist from our team, who will take a closer look at the issue.

They will update you as soon as possible, and we’ll make sure to keep you posted. If you have any additional details that might help, feel free to reply here.

Thank you for your cooperation!

Best Regards,
The 8Theme Team

Dear @Sheenu,

We hope this message finds you well.

In order to identify the cause of the fatal error on your search results page, we kindly recommend enabling the WordPress debug log. You can find detailed instructions on how to do this at the following link:
https://developer.wordpress.org/advanced-administration/debug/debug-wordpress/

Alternatively, if you prefer, you may provide us with temporary FTP access in private area so that our team can investigate the issue directly and offer an appropriate solution.

Also, the wp-admin access you provide is incorrect, please, check it from your side and update us with correct access.

Thank you for your cooperation.

Best regards,
Jack Richardson
The 8Theme Team

Dear @Parag,

We hope this message finds you well.

We kindly request access to your cPanel, as it appears that your server—on which the current website is hosted—may be experiencing a bot attack. In order to assist you effectively, we would like to analyze your website traffic statistics and provide a suitable solution to improve performance.

We have recently encountered a similar issue, which you can review here:
https://www.8theme.com/topic/high-server-load-caused-by-xstore-theme-request-for-support/#post-448596
In that case, the primary cause of the website’s slow loading speed was due to malicious bot activity.

To help mitigate such issues, we recommend the following:

Additional Tips:

– Monitor for suspicious user agents or repeated access to sensitive URLs (e.g., /wp-login.php, /xmlrpc.php).
– Enable ModSecurity or a Web Application Firewall (WAF), if available.
– Consider using real-time monitoring tools such as Munin or Netdata, or third-party services like Cloudflare or Sucuri for enhanced protection.

Next Steps:

– Identify and block suspicious IP addresses via cPanel → IP Blocker or by modifying the .htaccess file.
– Strengthen your website’s security by limiting login attempts, disabling XML-RPC if not required, and enabling CAPTCHA on all forms.

We appreciate your cooperation and look forward to resolving this issue promptly.

Best regards,
The 8Theme Team