Hello @kmc,

We would like to inform you that we have also applied similar replacements for other Google Fonts on your server. Therefore, we kindly ask you to clear both the CDN and LiteSpeed caches, and then verify the results.

Additionally, we have observed that the previous font is no longer appearing in the console, which indicates that the issue has been resolved. However, in order for the changes to take full effect, it is important to clear the cached font styles as well.

If you continue to experience any issues after clearing the caches, please provide us with screenshots so we can further assist you.

Best regards,
The 8Theme Team

Hello @WebCrewBG,

We hope this message finds you well.

We have noticed that you are currently using the Single Product Builder provided by the Customizer. Please note that some third-party plugins may not function as expected in this environment. This is because such plugins often rely on the “woocommerce_single_product_summary” action, which is present in the default WooCommerce templates but not in our custom Single Product Builder due to its unique element structure.

For testing purposes, we kindly suggest temporarily disabling the Single Product Builder via Theme Options to determine whether the plugin functionality is restored under the default template structure.

If you would like us to further investigate the compatibility between our Single Product Builder and the plugin in question, we would be happy to assist. To proceed, we kindly ask that you provide temporary FTP access so our development team can review the issue in detail.

To grant FTP access, please provide the following information:

– FTP Host
– FTP Username
– FTP Password
– FTP Port
– FTP Encryption Type

If you are unsure how to obtain these credentials, we recommend contacting your hosting provider for assistance.

Thank you for your cooperation. We look forward to helping you resolve this matter.

Best regards,
Jack Richardson
The 8Theme Team

Hello @Plethora,

Thank you for reaching out.

We kindly recommend reviewing the dynamic tags feature provided by Elementor, which you can find here: https://developers.elementor.com/docs/dynamic-tags/. Our theme includes several custom tags that you are welcome to explore and utilize according to your preferences.

Please note, however, that the theme does not offer built-in functionality to select product categories based on specific offsets (e.g., first, second, or third categories only). We suggest testing your desired solution on a few products initially to ensure it meets your requirements before applying it across your entire product range.

Kindly be advised that any additional customization falls outside the scope of our standard support.

Best regards,
Jack Richardson
The 8Theme Team

Hello @Terpsauce,

Thank you for your patience, and we appreciate your detailed explanation.

We previously forwarded your question regarding the XStore “Store Conditions” feature to our developers for further investigation.

As a temporary workaround, we suggest continuing to use the built-in display conditions provided by the Elementor plugin. You’ve already confirmed that these work correctly for your specific cases – even with caching plugins active. There is no requirement to use only the theme’s conditions if the native Elementor functionality meets your needs.

At the moment, our team is actively working on performance enhancements for the theme. We’re focusing on identifying and optimizing parts of the code that can improve speed and overall efficiency. As you may have noticed, our recent update included several performance improvements, and we’re continuing this effort to deliver an even faster experience for all customers.

If the Elementor conditions are working reliably for your use case, feel free to continue using them. However, if you encounter issues even with the default Elementor conditions, the root cause is more likely related to server-side caching or configuration, rather than a problem with the conditional display logic itself.

Please let us know if you’d like help reviewing any specific cache setup or if you experience further issues.

Best regards,
The 8Theme Team

Hello @Papuna,

We hope this message finds you well.

Upon reviewing our theme code, we have identified that the function in question is used only in two instances:

1. Within the “the_content” filter (reference: https://developer.wordpress.org/reference/hooks/the_content/), as shown here: https://gyazo.com/701e2dbc1cf1596fa020180166879ab7 — located in xstore/framework/features/lazyload.php.

2. Within the “wp_title” filter (reference: https://developer.wordpress.org/reference/hooks/wp_title/), as shown here: https://gyazo.com/f3e9395d84db210cd21876e3215781f7 — located in xstore/framework/features/optimization.php.

Based on our analysis, the use of this function within these filters should not cause the issue you are experiencing.

We kindly recommend disabling WordPress debugging and then checking whether the Theme Builder loads correctly. It is possible that the issue may be caused by one of the plugins installed on your website. Unfortunately, we are unable to verify the list of active plugins, as the access you provided does not grant us administrative privileges.

For more information on debugging in WordPress, please refer to the official documentation: https://developer.wordpress.org/advanced-administration/debug/debug-wordpress/

Should you require further assistance, please do not hesitate to contact us.

Best regards,
Jack Richardson
The 8Theme Team

Hello @Farhan,

Thank you for your kind message. We are very pleased to hear that your issue has been successfully resolved and that the products are now opening smoothly in Elementor.

Should you need any further assistance in the future, please do not hesitate to reach out. We are always here to help.

Best Regards,
8Theme’s Team

Hello @kmc,

We hope this message finds you well.

We would like to inform you that FTP access is now functioning correctly. However, it appears that there are IP restrictions in place on the website’s frontend, as shown in the following screenshot: https://gyazo.com/c4d9ab5165b0c4a9a17b7fc1211194d5. Due to this limitation, we are currently unable to verify the results directly on the frontend.

To assist you further, we have outlined the steps we took to address the issue. Specifically, we accessed the CSS file identified in the speed test results and replaced the outdated URLs with the updated ones (please refer to Private Area – Screenshot 01 for details).

If your website is using any caching mechanisms, including cache plugins or a CDN configuration, we recommend clearing all caches. We have noticed that the file being loaded on the frontend includes a custom version string in the URL (see Private Area – Screenshot 02). However, when we load the correct version of the file (i.e., the non-cached version without the version string), the updated code appears as expected (refer to Screenshot 03).

Please let us know if you need any further assistance.

Best regards,
Jack Richardson
The 8Theme Team

Hello @Cpelvis,

We hope this message finds you well.

We would like to kindly ask whether it would be possible for you to temporarily switch to a default theme, such as Storefront, on your website. Alternatively, if more convenient, could you please provide us with a video demonstrating that everything functions correctly when using the default theme?

At present, we have observed that your child theme includes some custom modifications to the checkout page within the functions.php file. Additionally, there are several plugins installed that appear to add custom actions to the checkout process.

To help us better identify the source of the issue, we kindly request that you check the functionality with only the following active: WooCommerce, XStore Core, Elementor, Pro Elements plugins, and the XStore theme.

Thank you for your cooperation and understanding.

Best regards,
The 8Theme Team

Hello @Farhan,

I hope this message finds you well.

We kindly request that you provide us with the standard access credentials so that we can establish a connection. Currently, we are encountering some errors during the connection process. For your reference, the details have been shared in the private area.

Thank you for your assistance.

Best regards,
The 8Theme Team

Hello @M,

We hope this message finds you well.

We have activated the Storefront theme and kept only the WooCommerce plugin enabled. However, the issue persists, and the same incorrect number of products is still being displayed, as shown in the following screenshot: https://prnt.sc/lKgPTCnK1FDX.

Based on this, it appears that the issue is not related to our theme. We recommend reviewing the relevant settings within WooCommerce, as the configuration may need to be adjusted there.

Should you need any further assistance, please do not hesitate to contact us.

Best regards,
Jack Richardson
The 8Theme Team

Hello @kmc,

We hope this message finds you well.

It appears that you have recently completed a migration from another website. Upon reviewing the issue, we noticed that the file in question is currently loading Google Fonts from your staging website. This may be contributing to increased loading times, as the fonts are being fetched from an external source.

We recommend reviewing Elementor’s documentation regarding the proper migration of Google Fonts from a staging environment to a live website. This should help ensure optimal performance.

Additionally, if you could kindly provide us with FTP access, we could help to investigate further and offer you appropriate solutions.

For your reference, we have attached the relevant file in the private area, where you can see that the fonts are indeed being loaded from an external source.

Best regards,
Jack Richardson
The 8Theme Team

Hello @Farhan
Please, check the FTP access because it is not correct for us.
Kind regards, Jack Richardson
The 8theme’s team

Hello @Parag
There is two factor authentification needed -> https://prnt.sc/F3vgm3kce-_I so we cannot login correctly.
Kind regards, Jack Richardson
The 8theme’s team

Hello @Jennifer,

I hope this message finds you well.

Could you kindly provide us with the correct FTP access credentials? We were unable to reproduce the issue on our local websites, which suggests that the problem may be specific to your local environment.

Thank you in advance for your assistance.

Best regards,
Jack Richardson
The 8Theme Team

Hello @Yasar,

We hope this message finds you well.

Our development team has introduced such option to display tabs as a select dropdown to enhance the user interface and user experience on mobile devices. However, if you prefer to have the tabs displayed with horizontal scrolling instead, we have implemented an alternative solution for you.

Please refer to the following preview: https://prnt.sc/a4yBz7fauEVv

To apply this layout, we have added the following custom CSS:

@media only screen and (max-width: 767px) {
    selector .et-advance-tabs .et-tabs-nav > ul {
        flex-direction: row;
        overflow: auto;
        flex-wrap: nowrap;
        white-space: nowrap;
        justify-content: flex-start !important;
        text-align: left;
        margin: 10px 0 0;
    }
}

Should you need any further assistance, please do not hesitate to contact us.

Best regards,
The 8Theme Team