Hello @MKGlobo Solutions,

We kindly recommend reviewing our analysis regarding speed performance issues, which we conducted on a similar case for another customer. You can find the detailed report and inspection results at the following link:
https://www.8theme.com/topic/severe-cpu-usage-issue-when-xstore-core-plugin-is-active/#post-451333

Additionally, we have noticed that your website has a significant number of active plugins, which may be contributing to increased loading times on both the backend and frontend.

In order to provide you with more accurate recommendations , we would appreciate it if you could grant us access to your cPanel account.

Best regards,
The 8Theme Team

Hello @Creatica
Could you please, check now ? We made next configuration -> https://prnt.sc/woZSNIcccZon.
Kind regards, Jack Richardson
The 8theme’s team

Hello @Siddharth,

We kindly recommend reviewing our analysis regarding speed performance issues, which we conducted on a similar case for another customer. You can find the detailed report and inspection results at the following link:
https://www.8theme.com/topic/severe-cpu-usage-issue-when-xstore-core-plugin-is-active/#post-451333

Additionally, we have noticed that your website has a significant number of active plugins, which may be contributing to increased loading times on both the backend and frontend.

In order to provide you with more accurate recommendations on which features could be safely disabled to improve performance, we would appreciate it if you could grant us access to your website.

Best regards,
The 8Theme Team

Hello @Martin,

We hope this message finds you well.

Following a thorough investigation into the issue you reported regarding the incorrect display of apostrophes, we have identified that the problem is caused by a filter being applied to all post titles. This filter appears to originate from one or more plugins currently installed on your website, or potentially from specific server configurations.

We have carefully reviewed the filters used within our theme’s and plugin’s code and can confirm that none of them are responsible for this behavior. Therefore, it is highly likely that the issue is being introduced externally.

To address this, we have added the following code to the xstore-child/woocommerce/content-product.php file as the same top of the file. This code removes the conflicting filters, and as a result, the apostrophes are now displaying correctly (https://prnt.sc/n0lB7GEaoctp). You are welcome to verify this on your website:

global $wp_filter;
$summary_actions = $wp_filter['the_title'];
$actions_2_remove = array();

if ( ! empty( $summary_actions ) && isset( $summary_actions ) ) {
    foreach ( $summary_actions as $item_priority => $item_value ) {
        foreach ( $item_value as $action => $args ) {
            if ( strpos( $action, 'capital_P_dangit' ) === false ) {
                $actions_2_remove[] = array(
                    'name'     => $action,
                    'priority' => $item_priority
                );
            }
        }
    }

    foreach ( $actions_2_remove as $action ) {
        remove_action( 'the_title', $action['name'], $action['priority'] );
    }
}

We copied the file to your child-theme (so you won’t lose the changes after theme update).

Don’t forget to clear all the caches before checking (if you have CDN please, clear it’s cache too).

Please let us know if you have any further questions or if we can assist you with anything else.

Best regards,
The 8Theme Team

Dear @Martin,

Thank you for providing access. However, the access level granted does not include administrator privileges, which prevents us from reviewing the product configuration in full detail.

Based on our observations, it appears that the apostrophes in question were entered manually and will need to be corrected manually for each affected product. For instance, the product title "Achillea clypeolata ‚Anthea‘" should be updated in the product editor to the following format: "Achillea clypeolata 'Anthea'"

Please note that this issue is neither related to typography settings nor to our theme code and cannot be resolved through CSS styling.

Should you require any further assistance, please do not hesitate to contact us.

Best regards,
Jack Richardson
The 8Theme Team

Hello @Kestutis,

We hope this message finds you well.

Kindly check the website now. We have added the following file to the “Excluded JavaScript Files” section in the WP Rocket settings:

https://www.yourwebsite.com/wp-content/themes/xstore/js/elementor-all-widgets.min.js

You may view the updated settings here: https://prnt.sc/533pM9b-9qWz

Please let us know if everything is working as expected or if any further assistance is needed.

Best regards,
Jack Richardson
The 8Theme Team

Hello @ziga32,

If it is not possible for you to disable IP verification for FTP access, we will do our best to provide you with our IP addresses. However, would it be possible for you to disable this verification on your end?

Thank you for your cooperation.

Best regards,
The 8Theme Team

Hello @Cataclyps,

Thank you for reaching out.

To display all product reviews, you have a couple of options. You may consider using a free or premium plugin that supports listing or showcasing product reviews in a carousel format. Alternatively, if you require a more tailored solution, you are welcome to submit a customization request through your account at the following link: https://www.8theme.com/account. Our development team will be happy to assist you by creating a custom solution or widget to meet your specific needs. There are no built-in solution currently for such case but you can also submit your request on our future requests taskboard -> https://www.8theme.com/roadmap/.

Best regards,
Jack Richardson
The 8Theme Team

Hello @Nicolo,

We hope this message finds you well.

Please note that enabling the AJAX loading option for this widget will prevent its content from being displayed until the customer scrolls to the widget and it becomes visible on the screen.

In your specific case, since the widget appears first in the sidebar content, we recommend disabling the AJAX loading option. This will ensure that the widget functions correctly and that the category items are displayed promptly without any delay.

Best regards,
Jack Richardson
The 8Theme Team

Hello @kmc,

We kindly recommend that you contact your hosting provider to review the server logs and determine the cause of the 503 error you encountered. In most cases, this type of error is server-related. Understanding the source of the issue and identifying possible solutions – particularly if it is not related to the theme or plugins – requires access to server-level information.

At this time, we are unable to identify the root cause, as no relevant entries have been generated in the WooCommerce status or debug logs.

Thank you for your understanding.

Best regards,
Jack Richardson
The 8Theme Team

Hello @Martin,

Thank you for reaching out.

The appearance of quotation marks in product titles is determined by the font-family used for those titles. If you wish to modify the quotation marks displayed in product titles within carousels or grids, we recommend using the same font as applied on the single product page, as shown in the following example: https://prnt.sc/He2oc2y32pRS.

Please note that applying a different font will affect the entire title text, not just the quotation marks or special characters.

If you would like to proceed with this change, you can add the following custom CSS code by navigating to Theme Options → Theme Custom CSS → Global CSS:

body .content-product .product-title a {
    font-family: 'Verdana';
}

Should you have any further questions or need assistance, please do not hesitate to contact us.

Best regards,
Jack Richardson
The 8Theme Team

Hello @Nicolo
Check now. The issue was caused by the configuration in WP Rocket plugin for JS scripts.
Kind regards, Jack Richardson
The 8theme’s team

Hello @Acrdev,

Thank you for reaching out.

The functionality for phone number verification should be handled by a third-party plugin, which you can find on the official WordPress.org (https://wordpress.org/plugins/) repository or paid plugin.

To configure the shipping methods and prevent the display of certain steps during checkout, you can adjust the settings within your WooCommerce dashboard. Please refer to the following screenshot for guidance: https://prnt.sc/W4aiaf70Kow_

For more detailed information, we recommend reviewing the official WooCommerce documentation:
– General Shipping Settings: https://woocommerce.com/document/woocommerce-shipping-and-tax/woocommerce-shipping/
– Free Shipping Configuration: https://woocommerce.com/document/free-shipping/

Should you have any further questions, please don’t hesitate to contact us.

Best regards,
Jack Richardson
The 8Theme Team

Hello @mo,

We hope this message finds you well.

We would like to inform you that the solution for the Product Gallery widget on the Single Product template has been successfully implemented, as referenced in the following reply: https://www.8theme.com/topic/issue-with-thumbnail-slider-on-woocommerce-product-page/#post-436136.

Additionally, we have applied the same custom CSS solution (https://prnt.sc/-CEbMSkkQqEA) to the specific single product layout you created. Should you wish to design new single product layouts with similar conditions, you are welcome to utilize the same approach.

If you have any further questions or require assistance, please do not hesitate to reach out.

Best regards,
Jack Richardson
The 8Theme Team

Hello @Pille,

Thank you for providing access. However, the credentials currently do not have administrator permissions, which prevents us from accessing the dashboard for a proper review.

We kindly ask you to provide the correct access with the necessary administrative rights so we can proceed accordingly.

Best regards,
Jack Richardson
The 8Theme Team