Forum Replies Created

Viewing 30 posts - 15,121 through 15,150 (of 17,791 total)
  • Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello,

    I’ve just added the variable product “BABY BIRTH CERTIFICATE HOLDER-LITTLE FEET” to the cart successfully.
    Please clarify your issue with more details. How can we replicate it?

    Provide us with WP Dashboard credentials in private content.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello,

    Mobile menu and products alignment problems are related to Visual Composer plugin. It’s not included in the theme as a required plugin and it’s not compatible with the theme.
    Sorry, but you have to deactivate it.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello,

    That slider wasn’t included in demo content as it was created only for product category.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello,

    Sorry, but we don’t guarantee full compatibility of 3rd-party plugins with the theme as we can’t test them all. You can check plugins yourself.

    Please take our apologies.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello,

    Sorry for a delay.
    New theme version is available for download http://themeforest.net/item/idstore-responsive-multipurpose-ecommerce-theme/4792186 .
    Update your theme and don’t forget to create a back up before.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello,

    Have you made any changes to Woocommerce files? As I see your products page has different template. Please provide us with FTP credentials as well.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello,

    You’re welcome.

    Have a nice weekend too.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello,

    You can remove new plugin version via FTP and upload old “woocommerce” plugin folder in wp-content/plugins directory. If you have difficulties we can do this for you.
    New theme release should be produced within next week.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello,

    Please add this code in custom.css:

    .header-type-7 .header .tbs span {
      right: 50px;
    }

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello,

    You’re welcome.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello,

    We haven’t produced new theme version yet which will be compatible with the latest version of Woocommerce plugin. We recommend you to revert back to old Woocommerce version until theme update is released.

    Please take our apologies for inconveniences.

    Thank you.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello,

    You’re welcome.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello,

    As you’re using the seventh header type you can add image in Theme Options > Header > “Header custom HTML (for 6, 7, 13, 14, 18 headers)”. I’ve uploaded your logo into there just for example and commented the code in custom.css:

    .header-type-7 .header .tbs span{
    display:none;
    }

    which prevented custom HTML content from displaying.
    Also I’ve added this css code:

    .header-type-7 .header .tbs span {
      border: none;
    }
    .header-type-7 .header .tbs span:before {
      display: none;
    }

    Now check your header.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello,

    If you want to remove some pages from menu you can do this in WP Dashboard > Appearance > Menus. Delete menu items that you don’t need.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello,

    Have you changed login details to WP Dashboard?
    We can’t log in now.
    Please provide us with correct credentials to FTP and WP admin panel.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello,

    We haven’t produced new theme version yet which will be compatible with the latest version of Woocommerce plugin. We recommend you to revert back to old Woocommerce version until theme update is released.

    Please take our apologies for inconveniences.

    Thank you.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello,

    We’ll fix it in the next theme update.
    Now you can remove “!important” for your changes to take effect.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello,

    I’ve just checked your site and it’s loading fine.
    I’ve checked loading time with this tool http://www.webpagetest.org/result/150814_CW_F73/1/details/ and load time is almost 2 seconds – 1.974s.
    As you can see from that page some images and js files slow down the loading.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello,

    Try to use this code in Theme Options > Custom CSS > Global Custom CSS:

    .select2-container {
      display: inline-block !important;
      width: 50% !important;
      margin-left: 19.5px;
    }

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello,

    The only files we’ve got has been sent to your email address.
    Please check.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello,

    Please provide us with FTP credentials too.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello,

    We also need FTP credentials.

    Thank you.
    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello,

    You need remove this code from custom.css file to get categories displayed:

    .products-page-cats {
      display: none;
    }

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello,

    You’re welcome.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello,

    Did you change FTP and WP Dashboard credentials?
    We can’t log in.
    Please provide us with the correct login details.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello,

    The reason was you didn’t have “My Account” page. I’ve created it and selected as “My account page” in Woocommerce > Settings > Accounts tab.
    Please check the page now.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Dear clients,

    As we haven’t produced new theme version yet which will be compatible with the latest version of Woocommerce plugin, we recommend you to revert back to old Woocommerce version until theme update is released. It will be updated within a week.

    Please take our apologies for inconveniences.

    Thank you.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello @Benny,

    Please provide us with WP Dashboard and FTP credentials in private content.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello,

    In this case you can change font with css code in your custom css file.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello,

    You’re welcome.

    Best regards,
    Jack Richardson.

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Viewing 30 posts - 15,121 through 15,150 (of 17,791 total)