Hello @Cr3atorf1lm,

The issue you encountered was caused by an incorrect value set for the “Image Size” option, as shown in the following screenshot: https://prnt.sc/UG9tWG1IyH4r. As indicated in the description, the allowed values differ from the one that was entered, which led to the error.

We have now resolved the issue.

Best regards,
The 8Theme Team

Hello @Cr3atorf1lm,

Thank you for reaching out to us.

In order to assist you further, we kindly ask that you provide the FTP access password as well.

Best regards,
The 8Theme Team

Hello @Julien,

You may create a separate menu that does not include a mega menu or static blocks, and instead contains only the default submenu items (please refer to the following screenshot for reference: https://prnt.sc/GCt7sIsVxmF4). Once created, you can assign this menu in the mobile menu settings.

Best regards,
The 8Theme Team

Hello @elrincondelanena.moda@gmail.com,

We hope this message finds you well.

While reviewing your website’s menu configuration, we noticed that the menu items were created using Post Categories as URLs. For optimal functionality, we recommend using Product Categories instead. You can refer to the following screenshot for clarification: https://prnt.sc/sEOcb0lYk16L.

If the Product Categories option is not visible in your menu settings, we suggest reviewing this helpful article on enabling screen options in WordPress: https://www.wpbeginner.com/glossary/screen-options/.

We have taken the liberty of updating the “Remate final” menu item with the correct Product Category link: https://prnt.sc/vzg5KsvHfOC5, and have removed the previous version. You may now view the updated page content accordingly.

We kindly recommend reviewing all other menu items and updating them as needed to ensure consistency and proper navigation.

Should you have any questions or require further assistance, please do not hesitate to reach out.

Best regards,
The 8Theme Team

Hello @Bas Kling,

Thank you for reaching out.

After reviewing the matter, we have not encountered any similar compatibility issues with the mentioned plugin. You are welcome to use the search function on our forums to verify this. Additionally, as previously noted, the issue can also be reproduced using Elementor’s default Gallery widget, which further indicates that the problem is not theme-related.

We kindly ask for your understanding, as we are currently handling a high volume of support requests. As such, we may not be able to investigate your specific case immediately. In the meantime, you may choose to either continue using the lightbox with the GTM4WP plugin active (despite the bug), or temporarily disable either the plugin or the lightbox.

Since the issue does not appear to be related to our theme, we recommend reaching out to the plugin’s support team for further assistance. Please also test the default Gallery widget to confirm from your side whether the issue persists independently of our theme.

Please note that our support is limited to issues directly related to our own products.

Thank you for your understanding.

Best regards,
Jack Richardson
The 8Theme Team

Hello @Okan,

We hope this message finds you well.

If you would like to remove certain items from the mobile menu in the header content, please open the current Header Editor and navigate to the Mobile Menu widget. From there, you will be able to remove the specific items you wish to exclude from the mobile menu.

If your request pertains to something else, kindly provide us with more detailed information so we can assist you accordingly.

Best regards,
Jack Richardson
The 8Theme Team

Hello @luzactual,

We hope this message finds you well.

Could you kindly provide us with the URL of the product in question and screenshots, video so that we may review it in detail? Additionally, please update the necessary information on your dashboard to allow us access to the translation settings.

Best regards,
The 8Theme Team

Hello @Plethora,

Thank you for your message.

Yes, please retain the previously added CSS file exclusions and include only the additional one mentioned in our next reply, as referenced in the following link: https://www.8theme.com/topic/how-i-can-edit-the-content-on-mini-cart/#post-451863. As stated, this is an additional file, so the existing exclusions should remain unchanged.

Best regards,
Jack Richardson
The 8Theme Team

Hello @MKGlobo Solutions,

Thank you for reaching out to us.

Could you kindly clarify your question? At the moment, we are unsure about what additional suggestions you are seeking from our side.

We look forward to your response.

Best regards,
The 8Theme Team

Hello @engeldeluxe,

We hope this message finds you well.

We have conducted a test on our local website, and both the registration and login processes were completed successfully. Upon reviewing your screenshot, we noticed that the Dokan plugin is active during your testing. Please note that additional plugins such as Dokan may introduce extra scripts or cause redirects during the registration process, which could potentially affect the expected functionality.

To help us better identify the issue, we kindly ask you to perform a test with only the required plugins activated. Once completed, please share the results with us so we can further assist you.

Thank you for your cooperation.

Best regards,
The 8Theme Team

Hello @Plethora,

We hope this message finds you well.

In order to ensure optimal performance and compatibility, we kindly recommend excluding additional CSS file specifically for the RTL version of your website. One such file is:

/wp-content/themes/xstore/css/woocommerce-all-rtl.css

Implementing this adjustment will help maintain consistency and improve the overall user experience on RTL layouts.

Thank you for your attention to this matter.

Best regards,
The 8Theme Team

Hello @Okan,

We kindly ask you to check the issue again. The problem was caused by incorrect translations within the Loco Translate plugin, specifically affecting the XStore Core plugin strings.

Please find the relevant details in the screenshots below:
– https://prnt.sc/kNFhk1NtVADQ
– https://prnt.sc/1wqe22R0Ik66
– https://prnt.sc/vw8M0ufK2YS0

For further information, you may also refer to our response in the following thread:
https://www.8theme.com/topic/error-and-not-load-site-fatal-error-uncaught-valueerror-unknown-format-specifier-a-in/#post-424579

Best regards,
The 8Theme Team

Hello @kmc,

Thank you for reaching out.

Please note that the “new” label is not configured by default to appear on the single product page. If you would like to request this feature, we kindly encourage you to submit your suggestion on our Feature Requests Taskboard. This allows us to evaluate the popularity of the request and consider it for future updates:

https://www.8theme.com/roadmap/

Best regards,
Jack Richardson
The 8Theme Team

Hello @MKGlobo Solutions,

Thank you for your message.

Please monitor the performance after implementing this step and let us know if there are any improvements or if the issue persists. We are here to assist you further in identifying and resolving the root cause.

Best Regards,
8Theme’s Team

Hello @Filip,

Thank you for your message and for confirming that everything is now working properly — we truly appreciate your feedback.

We also appreciate the additional details you’ve provided regarding the performance issue. Your observations are very helpful, and we will certainly take them into account as we continue to investigate and optimize the performance. We understand how important a smooth experience is, and we will do our best to identify and address any script-related delays that may be affecting the admin area.

Should you notice any further issues or have additional insights, please don’t hesitate to let us know.

Best Regards,
8Theme’s Team