Forum Replies Created

Viewing 30 posts - 14,371 through 14,400 (of 16,144 total)
  • Avatar: Jack Richardson
    Jack Richardson
    Support staff
    July 6, 2015 at 10:36

    Hello,

    There is an error on your site:
    Parse error: syntax error, unexpected T_FUNCTION

    It means your php version is too low. Please ask your host to increase it to 5.3 version at least.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    July 6, 2015 at 10:20

    Hello,

    You can translate that text in the file wp-content/themes/woopress/woocommerce/loop/no-products-found.php.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    July 6, 2015 at 10:16

    Hello,

    Please provide us with a direct link where you added a map and your WP Dashboard/FTP credentials in private content.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    July 6, 2015 at 10:15

    Hello,

    Sorry, but I don’t see the widget you added on your site page. Have you removed it?
    Are you talking about Tag-Cloud widget?

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    July 6, 2015 at 10:10

    Hello,

    We’ve taken your query into our account and will resolve it in future update.

    Sorry for inconveniences.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    July 6, 2015 at 08:03

    Hello,

    Try to use this link for your video https://player.vimeo.com/video/132638889 and remove your privacy settings for it.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    July 6, 2015 at 07:50

    Hello,

    Please provide us with WP Dashboard and FTP credentials in private content.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    July 6, 2015 at 07:48

    Hello,

    Please delete “woocommerce” folder in the directory wp-content/themes/royal/ and reupload it from a new theme package that you downloaded.
    Also update all required plugins https://www.8theme.com/download-plugins/ .

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    July 6, 2015 at 07:45

    Hello @ptzinis,

    Please provide us with FTP credentials in private content.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    July 6, 2015 at 07:45

    Hello @klxtl,

    I’ve activated the plugin.
    Please check it.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    July 6, 2015 at 07:42

    Hello,

    Those are just notices, not errors and they are not critical.
    Do you see them on your site?

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    July 6, 2015 at 07:40

    Hello,

    Please update the theme to the latest version and WordPress as well.
    Also update all required plugins https://www.8theme.com/download-plugins/ .

    Don’t forget to create back up of your files and database before starting update process!


    (it’s for Legenda theme but the process is the same).

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    July 6, 2015 at 07:38

    Hello @icc,

    Have you edited original theme files?
    May we reupload the theme?

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    July 6, 2015 at 07:30

    Hello @chris,

    Please delete “woocommerce” folder in the directory wp-content/themes/royal/ and reupload it from a new theme package that you downloaded.
    Also update all required plugins https://www.8theme.com/download-plugins/ .

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    July 6, 2015 at 07:28

    Hello,

    I’ve imported some products for you. Please check your Shop page now.
    Regarding “Woocommerce > Settings > Products tab > Display” please look at the screenshot:
    http://storage4.static.itmages.com/i/15/0706/h_1436164000_5307824_8df8917f93.png

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    July 6, 2015 at 07:17

    Hello,

    Woocommerce plugin is for free and you can contact them via this link http://www.woothemes.com/contact-us/ .

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    July 6, 2015 at 07:15

    Hello,

    We’re glad you’ve found the solution.
    If there are any questions feel free to contact us.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    July 6, 2015 at 07:14

    Hello,

    We’re glad to hear it.

    Have a nice day.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    July 6, 2015 at 07:13

    Hello,

    Please provide us with WP Dashboard credentials in private content.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    July 6, 2015 at 07:11

    Hello,

    Your images are unavailable for viewing. Did you remove them?
    Also I see titles are shorten for products on home page. Have you resolved the issue?

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    July 6, 2015 at 07:09

    Hello,

    Fixed. Check now, please.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    July 6, 2015 at 07:07

    Hello,

    Please add this code in 8Theme Options > Typography > Custom CSS > Global Custom CSS:

    .page-heading.bc-type-8 .back-history {
      display: none;
    }

    To hide “Newsletter” link go to 8Theme Options > E-Commerce > Promo Popup and disable “Show link in the top bar”.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    July 6, 2015 at 07:03

    Hello,

    Regarding your issue with index.php these articles will be helpful:
    https://wordpress.org/support/topic/removing-the-indexphp-from-links
    https://wordpress.org/support/topic/remove-indexphp-from-permalinks

    Regarding Woocommerce issue you should contact their support team.

    Thank you.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    July 3, 2015 at 16:12

    Hello,

    I’ve logged in to WP Dashboard and haven’t seen any issues:
    http://storage1.static.itmages.com/i/15/0703/h_1435936227_9725094_23e78ffd23.png
    Try to clear browser cache and check again.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    July 3, 2015 at 16:01

    Hello,

    You’re welcome.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    July 3, 2015 at 15:26

    Hello,

    Your images are too small.
    You need reupload them with the dimensions 1425px × 1900px approximately.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    July 3, 2015 at 15:03

    Hello,

    You’re welcome.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    July 3, 2015 at 14:54

    Hello,

    I’ve activated the plugin.
    Please check.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    July 3, 2015 at 11:54

    Hello,

    The problem is caused by margin value that you added to the column: http://storage1.static.itmages.com/i/15/0703/h_1435920750_1896195_bcb915aca2.png
    Remove it and check images after that.
    Also check other columns that you edited.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    July 3, 2015 at 11:42

    Hello,

    I’ve added this code in custom.css file:

    .page-content > .row-fluid, .page-content > .row {
        display: block;
    }

    Please clear Firefox browser cache and check the site.

    Best regards,
    Jack Richardson.

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Viewing 30 posts - 14,371 through 14,400 (of 16,144 total)
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