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Viewing 30 posts - 13,471 through 13,500 (of 16,153 total)
  • Avatar: Jack Richardson
    Jack Richardson
    Support staff
    August 17, 2015 at 09:36

    Hello,

    Did you make any changes in the theme files?
    Please provide us with FTP and WP Dashboard credentials in private content.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    August 17, 2015 at 08:06

    Hello,

    Sorry, but there is no such settings in Revolution slider. You can refer to their documentation http://revolution.themepunch.com/documentation/#start to find more info.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    August 17, 2015 at 08:01

    Hello,

    New theme version is released which is compatible with the latest Woocommerce version.
    You can update now.

    Before update delete “woocommerce” folder in the directory wp-content/themes/legenda/ and it’ll be reuploaded from a new theme package.
    Also update all required plugins https://www.8theme.com/download-plugins/ .

    Don’t forget to create back up of your files and database before starting update process!

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    August 17, 2015 at 07:58

    Hello,

    Do you want to show is in one row or just to align it?
    Please provide is with WP Dashboard credentials.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    August 17, 2015 at 07:56

    Hello,

    Those texts are present in default.po file in wp-content/themes/legenda/languages directory. Seems you didn’t copy all content from the default file.
    Please refer to our documentation how to translate theme correctly:
    https://www.8theme.com/demo/docs/legenda/index.html#!/how_to_translate

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    August 17, 2015 at 07:53

    Hello,

    Please add this code in custom.css:

    .empty-category-block h2:before {
      display: none;
    }

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    August 17, 2015 at 07:50

    Hello @Lars Schellhas,

    Please check the description of our theme update:
    http://themeforest.net/item/legenda-responsive-multipurpose-wordpress-theme/5888906
    Pay attention to the files that were deleted: http://storage2.static.itmages.com/i/15/0817/h_1439794170_5940258_acd46deb52.png
    You must delete them from your theme folder too (in wp-content/themes/legenda/woocommerce directory). After that check your products.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    August 17, 2015 at 07:45

    Hello,

    New theme version is released which is compatible with the latest Woocommerce version.
    Please update the theme according to the instruction you were provided previously.

    Thank you.
    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    August 17, 2015 at 07:38
    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    August 17, 2015 at 07:35

    Hello,

    Please add this code in custom.css:

    .woocommerce-message {
      background-image: none;
      background-color: #98c391 !important;
    }

    Write your color value.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    August 17, 2015 at 07:27

    Hello,

    Please provide us with correct WP Dashboard credentials in private content.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    August 17, 2015 at 07:24

    Hello,

    You’re welcome.

    Have a nice day and great week too.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    August 17, 2015 at 07:23

    Hello,

    I’ve just added the variable product “BABY BIRTH CERTIFICATE HOLDER-LITTLE FEET” to the cart successfully.
    Please clarify your issue with more details. How can we replicate it?

    Provide us with WP Dashboard credentials in private content.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    August 17, 2015 at 07:18

    Hello,

    Mobile menu and products alignment problems are related to Visual Composer plugin. It’s not included in the theme as a required plugin and it’s not compatible with the theme.
    Sorry, but you have to deactivate it.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    August 17, 2015 at 07:13

    Hello,

    That slider wasn’t included in demo content as it was created only for product category.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    August 17, 2015 at 07:08

    Hello,

    Sorry, but we don’t guarantee full compatibility of 3rd-party plugins with the theme as we can’t test them all. You can check plugins yourself.

    Please take our apologies.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    August 17, 2015 at 06:29

    Hello,

    Sorry for a delay.
    New theme version is available for download http://themeforest.net/item/idstore-responsive-multipurpose-ecommerce-theme/4792186 .
    Update your theme and don’t forget to create a back up before.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    August 17, 2015 at 06:27

    Hello,

    Have you made any changes to Woocommerce files? As I see your products page has different template. Please provide us with FTP credentials as well.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    August 14, 2015 at 19:09

    Hello,

    You’re welcome.

    Have a nice weekend too.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    August 14, 2015 at 18:49

    Hello,

    You can remove new plugin version via FTP and upload old “woocommerce” plugin folder in wp-content/plugins directory. If you have difficulties we can do this for you.
    New theme release should be produced within next week.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    August 14, 2015 at 18:05

    Hello,

    Please add this code in custom.css:

    .header-type-7 .header .tbs span {
      right: 50px;
    }

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    August 14, 2015 at 18:00

    Hello,

    You’re welcome.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    August 14, 2015 at 17:50

    Hello,

    We haven’t produced new theme version yet which will be compatible with the latest version of Woocommerce plugin. We recommend you to revert back to old Woocommerce version until theme update is released.

    Please take our apologies for inconveniences.

    Thank you.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    August 14, 2015 at 15:03

    Hello,

    You’re welcome.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    August 14, 2015 at 14:53

    Hello,

    As you’re using the seventh header type you can add image in Theme Options > Header > “Header custom HTML (for 6, 7, 13, 14, 18 headers)”. I’ve uploaded your logo into there just for example and commented the code in custom.css:

    .header-type-7 .header .tbs span{
    display:none;
    }

    which prevented custom HTML content from displaying.
    Also I’ve added this css code:

    .header-type-7 .header .tbs span {
      border: none;
    }
    .header-type-7 .header .tbs span:before {
      display: none;
    }

    Now check your header.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    August 14, 2015 at 12:55

    Hello,

    If you want to remove some pages from menu you can do this in WP Dashboard > Appearance > Menus. Delete menu items that you don’t need.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    August 14, 2015 at 12:53

    Hello,

    Have you changed login details to WP Dashboard?
    We can’t log in now.
    Please provide us with correct credentials to FTP and WP admin panel.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    August 14, 2015 at 11:23

    Hello,

    We haven’t produced new theme version yet which will be compatible with the latest version of Woocommerce plugin. We recommend you to revert back to old Woocommerce version until theme update is released.

    Please take our apologies for inconveniences.

    Thank you.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    August 14, 2015 at 11:21

    Hello,

    We’ll fix it in the next theme update.
    Now you can remove “!important” for your changes to take effect.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    August 14, 2015 at 10:38

    Hello,

    I’ve just checked your site and it’s loading fine.
    I’ve checked loading time with this tool http://www.webpagetest.org/result/150814_CW_F73/1/details/ and load time is almost 2 seconds – 1.974s.
    As you can see from that page some images and js files slow down the loading.

    Best regards,
    Jack Richardson.

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Viewing 30 posts - 13,471 through 13,500 (of 16,153 total)
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