Forum Replies Created

Viewing 30 posts - 13,411 through 13,440 (of 16,153 total)
  • Avatar: Jack Richardson
    Jack Richardson
    Support staff
    August 18, 2015 at 16:44

    Hello,

    I’ve added padding value for Text element:
    http://storage7.static.itmages.com/i/15/0818/h_1439912630_6645938_5871871528.png

    Please check footer now.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    August 18, 2015 at 16:17

    Hello,

    You’re welcome.

    Have a nice day too.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    August 18, 2015 at 15:47

    Hello,

    The content was cached by your cache plugin.
    I’ve cleared cache via FTP.
    Please clear browser cache and check again.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    August 18, 2015 at 15:32

    Hello,

    I’ve reuploaded custom.css file from old theme folder “legenda_2.7.1” to the current folder “legenda”.
    Please check now.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    August 18, 2015 at 15:30

    Hello,

    You can upload screenshot to any web storage (dropbox, for example) and give us a link.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    August 18, 2015 at 15:07

    Hello,

    I’ve updated the theme to 2.9 version. Please clear browser cache and check products pages.
    I’ve renamed old theme folder to “legenda_2.7.1” in public_html/wp-content/themes directory.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    August 18, 2015 at 14:33

    Hello,

    You’re welcome.
    Don’t hesitate to contact us of there are any questions.

    Have a nice day.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    August 18, 2015 at 14:24

    Hello,

    We also need FTP access. Please provide us with FTP login details.

    Thank you.
    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    August 18, 2015 at 14:17

    Hello,

    Please provide us with FTP and WP Dashboard credentials in private content.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    August 18, 2015 at 13:58

    Hello,

    There was a mistake in your code, you wrote scr instead of src. I’ve edited it and now image is shown.
    Please check.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    August 18, 2015 at 13:45

    Hello,

    Please provide us with FTP credentials.

    Thank you.
    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    August 18, 2015 at 13:13

    Hello,

    What email address did you send your messages to?
    Please provide us with correct FTP login details in this topic.

    Thank you.
    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    August 18, 2015 at 13:10

    Hello,

    Let us know if further assistance is needed.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    August 18, 2015 at 12:28

    Hello,

    We’re getting this error when trying to connect via FTP:
    Response: 530 Login incorrect.

    Please check the credentials and provide us with the correct ones.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    August 18, 2015 at 11:45

    Hello,

    We need FTP login details. Please provide us with them. If you don’t know where to find them ask your hosting provider support.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    August 18, 2015 at 11:15

    Hello,

    Please check the description of our theme update:
    http://themeforest.net/item/legenda-responsive-multipurpose-wordpress-theme/5888906
    Pay attention to the files that were deleted: http://storage2.static.itmages.com/i/15/0817/h_1439794170_5940258_acd46deb52.png
    You must delete them from your theme folder too (in wp-content/themes/legenda/woocommerce directory). After that check your products.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    August 18, 2015 at 11:14

    Hello @catrine87,

    Please don’t create multiple queries.
    You’ll be replied in the other topic that you created.

    Thank you.
    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    August 18, 2015 at 11:13

    Hello,

    I’ve edited the file theme-functions.php in the directory wp-content/themes/classico-child/framework and replaced the code <?php echo $logo_src; ?> (line 177), <?php echo $logo_fixed_src; ?> (line 178) with the link to your logo image.
    Now “Mixed Content” errors has disappeared and the page is secure:
    http://storage6.static.itmages.com/i/15/0818/h_1439892753_4174690_5d7c36a973.png
    Please clear browser cache and check.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    August 18, 2015 at 10:48

    Hello,

    Please create FTP account for us and provide the login details in private content.
    It would be better if you give us FTP access and not sending zip archive.
    Thank you.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    August 18, 2015 at 09:07

    Hello,

    If there are any questions feel free to contact us.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    August 18, 2015 at 09:05

    Hello,

    I’ve reuploaded “woocommerce” folder and set “Sidebar position for responsive layout” to “Top” in Theme Options > Blog Layout. Please check your site now.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    August 18, 2015 at 08:59

    Hello,

    I’ve changed permissions to 644 for the file wp-content/themes/legenda/style.css. Clear browser cache and check your site.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    August 18, 2015 at 07:46

    Hello,

    You need enable stock status in products editor:
    http://storage7.static.itmages.com/i/15/0818/h_1439880313_6776670_9673154382.png and write how many products are in stock.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    August 18, 2015 at 07:42

    Hello,

    Sorry, but there is no option to show related products in 2 rows.
    Related items are chosen from the same categories and tags that other products are linked to.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    August 18, 2015 at 07:38

    Hello,

    I’ve set size to “full” in Single Image element settings. Please check footer now.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    August 18, 2015 at 07:34

    Hello,

    Please provide is with WP Dashboard and FTP credentials in private content.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    August 18, 2015 at 07:32

    Hello,

    You’re welcome.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    August 18, 2015 at 07:32

    Hello,

    You need go to Appearance > Widgets > add “Woocommerce Product Categories” widget to “Shop Sidebar” area and select “Category Order” in “Order by” field in the widget settings.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    August 18, 2015 at 07:28

    Hello,

    If you select “Pre-Hire” category for the product and untick “Assessments” category, then “Pre-Hire” will be shown in breadcrumbs, other way child subcategory isn’t shown.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    August 18, 2015 at 07:21

    Hello,

    Please update the theme to the latest version and Woocommerce as well.
    Before update delete “woocommerce” folder in the directory wp-content/themes/royal/ and it’ll be reuploaded from a new theme package.
    Also update all required plugins https://www.8theme.com/download-plugins/ .

    Don’t forget to create back up of your files and database before starting update process!


    (it’s for Legenda theme but the process is the same).

    Best regards,
    Jack Richardson.

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Viewing 30 posts - 13,411 through 13,440 (of 16,153 total)
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