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Viewing 30 posts - 11,401 through 11,430 (of 16,213 total)
  • Avatar: Jack Richardson
    Jack Richardson
    Support staff
    October 23, 2015 at 11:13

    Hello,

    Please check the description of our theme update:
    http://themeforest.net/item/legenda-responsive-multipurpose-wordpress-theme/5888906
    Pay attention to the files that were deleted: http://storage2.static.itmages.com/i/15/0817/h_1439794170_5940258_acd46deb52.png
    You must delete them from your theme folder too (in wp-content/themes/legenda/woocommerce directory). Then this notice will be hidden.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    October 23, 2015 at 11:09

    Hello,

    Please show a page where you’re using testimonials.

    Also you should update the theme to the latest version.
    Before update delete “woocommerce” folder in the directory wp-content/themes/royal/ and it’ll be reuploaded from a new theme package.
    Also update all required plugins https://www.8theme.com/download-plugins/ .

    Don’t forget to create back up of your files and database before starting update process!


    (it’s for Legenda theme but the process is the same).

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    October 23, 2015 at 09:40

    Hello,

    When trying to set Chinese language as default there is a notice: “WordPress language file (.mo) is missing. Keeping existing display language.”
    Please refer to WPML topics:
    https://wpml.org/forums/topic/wordpress-language-file-mo-is-missing/
    https://wpml.org/forums/topic/wordpress-language-file-mo-is-missing-jing/

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    October 23, 2015 at 08:05

    Hello,

    Please provide us with WP Dashboard credentials in private content.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    October 23, 2015 at 07:56

    Hello,

    Please update the theme to the latest version.
    Before update delete “woocommerce” folder in the directory wp-content/themes/woopress/ and it’ll be reuploaded from a new theme package.
    Also update all required plugins https://www.8theme.com/download-plugins/ .

    Don’t forget to create back up of your files and database before starting update process!


    (it’s for Legenda theme but the process is the same).

    After that try to install demo data.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    October 23, 2015 at 07:53

    Hello,

    You need add content to your project, featured image is shown only on portfolio page, not in single project. Also as I see you added custom footer in your “GALERÍA” page http://storage4.static.itmages.com/i/15/1023/h_1445583187_3416417_88abc52de4.png , change it to the footer block you need.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    October 23, 2015 at 07:44

    Hello @Hoellwarth,

    The screenshot has been removed.
    Please try to check site in another browser as we can see background image in footer.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    October 22, 2015 at 15:58

    Hello,

    Please provide us with FTP and WP Dashboard credentials in private content.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    October 22, 2015 at 15:31

    Hello,

    Please take our apologies but there is no such feature in the theme.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    October 22, 2015 at 15:25

    Hello,

    You’re welcome.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    October 22, 2015 at 15:06

    Hello,

    You’re welcome.

    The screenshot has been removed from the post.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    October 22, 2015 at 14:11

    Hello,

    Please look at the screenshot . Is that the shadow you want?
    If so add this code in custom.css file:

    .wrapper-boxed .containerInner {
        box-shadow: 0px 1px 6px 10px;
    }

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    October 22, 2015 at 13:57

    Hello,

    1. Sorry, but this is not theme feature and there is no such possibility.

    2. This is not a theme configuration, but Woocommerce, you have to consult with their support.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    October 22, 2015 at 13:52

    Hello,

    Could you please clarify what exactly you want to achieve?
    Please show us screenshots.

    Thank you.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    October 22, 2015 at 12:58

    Hello,

    Please show a screenshot for better understanding because it’s unclear where you want to display the shadow.

    Thank you.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    October 22, 2015 at 12:02

    Hello,

    You’re welcome.

    Have a good day too.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    October 22, 2015 at 11:28

    Hello,

    Please read our documentation how to translate there correctly:
    https://www.8theme.com/demo/docs/woopress/#!/2_how_to_translate

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    October 22, 2015 at 11:07

    Hello,

    You’re welcome.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    October 22, 2015 at 11:07

    Hello,

    1. Please add this code in custom.css file:

    .one-half {
        width: auto;
    }

    To create custom.css you need rename default.custom.css to custom.css in wp-content/themes/blanco directory via FTP and enable it in Blanco – Theme Settings, tick “Enable Custom CSS file”.

    2. You can use this shortcode to display categories:
    [etheme_product_categories number="12" parent="0"]

    Please refer to our documentation https://www.8theme.com/demo/docs/blanco/#!/blanco_shortcodes , you can use Woocommerce shortcodes https://docs.woothemes.com/document/woocommerce-shortcodes/

    To make them work in our theme, you need to insert prefix “etheme_” before shortcode words. For example: [etheme_best_selling_products per_page=”12″] will display best selling products and [etheme_product_category category=” “] – multiple products in a category by slug etc.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    October 22, 2015 at 10:43

    Hello,

    You’re welcome.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    October 22, 2015 at 10:42

    Hello,

    Please use this code in custom.css file:

    .title span {
        color: black;
    }

    Write color you need.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    October 22, 2015 at 09:24

    Hello,

    You’re welcome.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    October 22, 2015 at 08:49

    Hello,

    You’re welcome.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    October 22, 2015 at 08:48

    Hello,

    Please provide us with FTP and WP Dashboard credentials in private content.

    Regards,
    Eva Kemp.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    October 22, 2015 at 08:44

    Hello,

    As I see you’ve added background to your site.
    Please clarify your first question with more details.
    Show a screenshot for better understanding.

    Thank you.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    October 22, 2015 at 08:36

    Hello,

    You inserted the code incorrectly, arrows weren’t recognized, so I re-added the code.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    October 22, 2015 at 07:54

    Hello,

    We’re glad the issue has been resolved.

    Have a nice day.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    October 22, 2015 at 07:54

    Hello,

    Please check now.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    October 22, 2015 at 07:52

    Hello,

    The problem may be related to your hosting provider. Please read this topic https://wordpress.org/support/topic/unable-to-communicate-with-instagram .

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    October 22, 2015 at 07:47

    Hello,

    1. Sorry, but your queries a bit unclear. Do you want to remove payment method on Checkout page?

    2.

    Place an information and must be filled in the phone

    What do you mean? Phone field is present on Checkout page.

    3. To remove some fields please refer to this article:
    http://www.wpmayor.com/how-to-remove-the-billing-details-from-woocommerce-checkout/
    Also you can read here how to customize Checkout form:
    https://docs.woothemes.com/document/tutorial-customising-checkout-fields-using-actions-and-filters/

    Best regards,
    Jack Richardson.

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Viewing 30 posts - 11,401 through 11,430 (of 16,213 total)
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