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Viewing 30 posts - 10,921 through 10,950 (of 16,224 total)
  • Avatar: Jack Richardson
    Jack Richardson
    Support staff
    November 19, 2015 at 15:50

    Hello,

    As you can see the button “Back to top” uses background image (wp-content/themes/crown_jules_diamonds.co.uk/images/top.png). You need to edit this image if you want to change its color.
    To change selection color use this css code in custom.css:

    ::selection {
        background-color: #008000;
    }

    Set the value to yours.

    To create custom.css you need rename default.custom.css to custom.css in wp-content/themes/blanco directory via FTP and enable it in Blanco – Theme Settings, tick “Enable Custom CSS file”.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    November 19, 2015 at 15:27

    Hello,

    You are welcome!

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    November 19, 2015 at 15:00

    Hello,

    Unfortunately there is no such feature in theme settings. If you want to change favicon you need to upload via FTP your favicon.ico file in the wp-content/themes/blanco/images directory.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    November 19, 2015 at 14:33

    Hello,

    You are welcome!

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    November 19, 2015 at 14:04

    Hello,

    Try to select Right sidebar position in Theme Options > Single Product Page.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    November 19, 2015 at 12:33

    Hello,

    You need to contact Woocommerce support with this query as it’s not related to our theme.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    November 19, 2015 at 10:09

    Hello,

    I’ve reuploaded theme files. Please check your site now.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    November 19, 2015 at 09:59

    Hello,

    Please try the solution described in this topic:
    https://www.8theme.com/topic/contact-form-7-unable-to-send-mail-from-sidebar/#post-64930

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    November 19, 2015 at 09:51

    Hello,

    1. Sorry, but your query is unclear. Please show a screenshot for better understanding.

    2. Do you mean video is shown first? This is because you inserted “more” tag under the video code in your single post. Move it upper, before the video code and insert featured image for the post.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    November 19, 2015 at 09:01

    Hello,

    Yes, that code is used globally.
    You shouldn’t worry about it.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    November 19, 2015 at 08:59

    Hello,

    Your site is under maintenance mode.
    Please give us access to WP Dashboard.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    November 19, 2015 at 08:55

    Hello,

    I’ve reuploaded theme files. Please clear browser cache and check the site.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    November 19, 2015 at 08:54

    Hello,

    To get promo popup opened you need enable top bar in Theme Options > Header. I’ve enabled it.
    Please check the site now.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    November 19, 2015 at 08:50

    Hello,

    Please disable all 3rd-party plugins and check Products tabs after that.

    Thank you.
    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    November 19, 2015 at 08:48

    Hello,

    Internal Server Error is related to server configuration.
    You should contact your hosting provider and ask them to investigate it.
    Check error logs on your server, some notices should be in there.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    November 19, 2015 at 08:32

    Hello,

    I don’t see the banner on mobile too.
    Are you checking it on home page?
    Please provide the direct link where you see it.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    November 19, 2015 at 08:27

    Hello,

    Please add this code in Theme Options > Custom CSS > Custom CSS for tablet:

    .shop-full-width .products-grid.row-count-6 .product:nth-child(3n+1) {
        clear: none !important;
    }

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    November 19, 2015 at 08:23

    Hello,

    You should change src url to http://xtl.igosalesandmarketing.com/wp-content/themes/royal/fonts/aero.ttf .
    Please try it.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    November 18, 2015 at 19:58

    Hello,

    Did you edit theme files?
    The code for search form was removed in your header.php file, so I’ve re-added it and now search form is shown.

    Please check.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    November 18, 2015 at 19:50

    Hello,

    Could you please show on screenshots what the issue is and provide us with the direct page url and WP Dashboard credentials?

    Thank you.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    November 18, 2015 at 19:43

    Hello,

    We’re glad you’ve found the solution.

    Have a nice day.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    November 18, 2015 at 19:36

    Hello,

    I added template successfully. Try to clear browser cache and check again.
    Also images are not shown with default WordPress theme (Twenty Fifteen) too, so it’s related to Visual Composer plugin, not to the theme. Check it yourself.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    November 18, 2015 at 19:25

    Hello,

    Sorry, but there is no such option. Reviews will be shown by default if you enabled this option in Woocommerce > Settings and your products are already ranked.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    November 18, 2015 at 17:59

    Hello,

    As you can see on the screenshot http://prntscr.com/94751k from your site source code that JS code starts in a separate block and all style tags closed correctly.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    November 18, 2015 at 17:08

    Hello,

    I was trying to connect to your site via FTP with credentials you provided in previous topics but unfortunately they aren’t correct. Please give us the correct FTP credentials in private content as we need it to reupload your theme files.
    Thank you.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    November 18, 2015 at 16:13

    Hello,

    I’ve changed dimension options in Woocommerce product settings http://prntscr.com/945uam and regenerated thumbnails. Also I’ve enabled zoom effect in theme options. Please check your site now.

    I have problem with the light box I like yours but it seems that I have two …I tried to disable the woocommerce one but it didn’t go away I still have two light boxes.

    This issue was caused by cache as you are using cache plugin. After I had cleared cache the problem disappeared.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    November 18, 2015 at 14:36

    Hello,

    Try to use this code in custom.css file:

    @media (min-width: 980px) {.header-vertical-enable .menu > li.badge-new > a:before, .fixed-header .menu > li.badge-hot > a:before, .fixed-header .menu > li.badge-sale > a:before, .main-nav .menu > li.badge-new > a:before, .main-nav .menu > li.badge-hot > a:before, .main-nav .menu > li.badge-sale > a:before {
        right: -28px !important;
    }}

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    November 18, 2015 at 14:33

    Hello,

    You’re welcome.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    November 18, 2015 at 14:33

    Hello,

    Please add this code in child style.css file:

    .owl-buttons .owl-next {
       right: -50px;
    }
    .owl-buttons .owl-prev {
        left: -50px;
    }

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    November 18, 2015 at 14:31

    Hello,

    By default product tabs should be displayed in full width. Did you make any changes in original theme files? Also provide us with the correct WP Dashboard credentials in private content.
    Thank you.

    Best regards,
    Jack Richardson.

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Viewing 30 posts - 10,921 through 10,950 (of 16,224 total)
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