Forum Replies Created

Viewing 30 posts - 10,801 through 10,830 (of 16,227 total)
  • Avatar: Jack Richardson
    Jack Richardson
    Support staff
    November 27, 2015 at 17:35

    Hello,

    You’re welcome.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    November 27, 2015 at 17:30

    Hello,

    Please show a direct page where that text should be displayed and clarify with more details what you want to add to Portfolio page.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    November 27, 2015 at 17:06

    Hello,

    Please add this code in Theme Options > Custom CSS > Custom CSS for desktop:

    .payment_methods p {
        margin-left: 0;
        width: 200px !important;
        float: left !important;
    }

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    November 27, 2015 at 17:01

    Hello,

    You’re welcome.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    November 27, 2015 at 15:26

    Hello,

    I was trying to replicate the issue and it seems that it’s a cache problem. When some product is added to cart and then you go to shop or other page the cart displays as empty, but if you refresh the page by pressing ctrl + F5 everything looks ok.
    Please check it from your side and check your caching settings on a server.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    November 27, 2015 at 13:06

    Hello,

    As I see you are using the latest theme version.

    Should I just update to the latest Blanco release – will that have all of the plugin & woocommerce upgrades in it?

    Unfortunately theme package may contain old plugins versions so you can download the newest ones from our forum https://www.8theme.com/download-plugins/

    Although the latest theme package can be downloaded here http://themeforest.net/item/blanco-responsive-wordpress-wooecommerce-theme/2755246 (use your envato account to log in).

    And just finally, in theory, if nothing is ‘broken’ now and all is working ok, I could also just leave it on the current versions, at least until there is an issue, in which case it could be upgraded at that time right?

    Actually you can leave the current versions if everything works fine but it’s a good practice to have updated plugins as the newest versions may contain critical issues fixes.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    November 27, 2015 at 10:30

    Hello,

    To change project slug you need to edit the file wp-content/plugins/et-post-types/post-types.php in line 95.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    November 27, 2015 at 09:19

    Hello,

    The page has been sent to your email address.
    Please check.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    November 27, 2015 at 08:56

    Hello,

    I’ve added this code in custom.css file:

    .sxy-zoom-container .sxy-zoom-bg, .sxy-zoom-container, .main-image-slider {
        width: 400px;
        height: 400px !important;
    }

    Please check images now.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    November 27, 2015 at 08:52

    Hello,

    We did nothing in wp-admin panel.
    We just checked your site but couldn’t replicate the problem.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    November 27, 2015 at 08:50

    Hello,

    You need to create a page and add “Product Categories” element in Visual Composer editor:
    http://storage9.static.itmages.com/i/15/1127/h_1448610558_6949187_0ae70947c2.png

    To show sidebar on product categories pages go to Theme Options > Products Page Layout and select layout with sidebar. Also make sure you added widgets to Shop Sidebar area in Appearance > Widgets.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    November 27, 2015 at 08:28

    Hello,

    Please don’t create duplicate topics. You’ve been replied in your other topic.

    Thank you.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    November 27, 2015 at 08:27

    Hello,

    I don’t see that error on your site. Please clarify where you see it.
    Also you should contact your hosting provider regarding this issue and ask them to increase memory_limit value.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    November 27, 2015 at 08:24

    Hello,

    Please provide us with correct FTP and WP dashboard credentials in private content.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    November 26, 2015 at 17:36

    Hello,

    1. As I see the gap isn’t shown:
    http://storage8.static.itmages.com/i/15/1126/h_1448555759_5697079_0cfd3ef121.png

    Please clear browser cache and check again.

    2. Yes, you can write the code in that order.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    November 26, 2015 at 16:16

    Hello,

    You’re welcome.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    November 26, 2015 at 15:07

    Hello,

    We can’t access that folder because of the error:
    Error: Failed to retrieve directory listing

    Please give us permissions.

    Thank you.
    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    November 26, 2015 at 15:06

    Hello,

    Sorry, my mistake. I’ve changed class .widget_mc4wp_widget to .widget_mc4wp_form_widget.
    Please check newsletter form now.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    November 26, 2015 at 13:22

    Hello,

    You’re welcome.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    November 26, 2015 at 13:13

    Hello,

    Please specify what directory your site is located in.

    Thank you.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    November 26, 2015 at 12:49

    Hello,

    Try to use this code in custom.css file:

    .widget_mc4wp_widget {
        background-color: #FFF;
        text-align: center;
        padding: 20px 20px 5px 20px;
        -webkit-box-sizing: border-box;
        -moz-box-sizing: border-box;
        box-sizing: border-box;
        border: 1px solid #dbdbdb;
        position: relative;
        z-index: 2;
    }

    How to create custom.css you can watch in this tutorial.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    November 26, 2015 at 12:45

    Hello,

    Please provide us with FTP and WP Dashboard credentials in private content.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    November 26, 2015 at 10:22

    Hello,

    The problem was caused by “Woocommerce Product Page for Visual Composer” plugin. I’ve deactivated it. Please check tabs on mobile now.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    November 26, 2015 at 09:14

    Hello,

    To change left top bar links you need to activate option “Enable languages area” in Theme Options > Header and add text widgets with needed content in Appearance > Widgets > Place in header top bar.
    As for the right side unfortunately there are no theme options to change it. In this case you need to edit the wp-content/themes/legenda/header.php file in line 181.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    November 26, 2015 at 08:20

    Hello,

    Set memory_limit value to 128M.

    Thank you.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    November 26, 2015 at 08:20

    Hello,

    Provide us with FTP credentials.

    Thank you.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    November 26, 2015 at 08:18

    Hello,

    Please take our apologies but there is no such possibility in the theme. The code you provided isn’t related to popup window.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    November 25, 2015 at 19:35

    Hello,

    As I see you uploaded custom logo for your home page:
    http://storage5.static.itmages.com/i/15/1125/h_1448476461_6102050_c8ed2a38af.png

    Delete it and keep only the logo in Theme Options > Header.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    November 25, 2015 at 19:30

    Hello,

    Please add this code in Theme Options > Custom CSS > Custom CSS for mobile landscape:

    .tabs .tabs-nav {
        margin-top: -40px;
        margin-left: 40%;
    }

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    November 25, 2015 at 17:12

    Hello,

    Stock field is related to Woocommerce settings and is included to “Add to Cart” section. To move it in php files you have to move “Add to Cart” button too.
    So try to use this code in custom.css file:

    @media (min-width: 1200px) {.single-product-page .product-info .out-of-stock {
        margin-top: -440px !important;
    }}

    Best regards,
    Jack Richardson.

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Viewing 30 posts - 10,801 through 10,830 (of 16,227 total)
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