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Empty Basket when returning to the Homepage

This topic has 13 replies, 5 voices, and was last updated 8 years, 4 months ago ago by Stan Russell

sonic

Participant

November 26, 2015 at 11:15

Hi,

i encounter the following issue: when somebody puts an item in the basket, it is shown correctly in the basket in the header. if you then click on the logo (or back button in browser) to go to the homepage, the basket is shown as empty – although if you click on the basket, the item is still there. it is simply not shown in the basket-header.
This happens (dont ask me why) also on one other category (https://www.greenyogashop.com/produktkategorie/yogamatten/) – here the basket is also shown as empty, whereas all other pages/categories the basket is shown correctly.

Can you please advise?

Thanks
Sonic

#101442 Copied Theme version: 2.9 WooCommerce version: 2.4.6

12 Answers

Jack Richardson

Support staff

November 26, 2015 at 12:45

Hello,

Please provide us with FTP and WP Dashboard credentials in private content.

Best regards,
Jack Richardson.

#101460 Copied

sonic

Participant

November 26, 2015 at 13:02

see below in private content

Please, contact administrator
for this information.

#101467 Copied

Robert Hall

Support staff

November 26, 2015 at 13:07

Hello,

Try to disable third-party plugins one by one, some of them caused issue.

Regards,
Robert Hall.

#101469 Copied

Jack Richardson

Support staff

November 26, 2015 at 13:13

Hello,

Please specify what directory your site is located in.

Thank you.

Best regards,
Jack Richardson.

#101471 Copied

sonic

Participant

November 26, 2015 at 13:40

see below

Please, contact administrator
for this information.

#101478 Copied

Jack Richardson

Support staff

November 26, 2015 at 15:07

Hello,

We can’t access that folder because of the error:
Error: Failed to retrieve directory listing

Please give us permissions.

Thank you.
Best regards,
Jack Richardson.

#101496 Copied

sonic

Participant

December 1, 2015 at 09:31

Hi Jack,
pls try again now.

Additionally, I just realized that if someone has a product in his basket and delets the item in the pop-up (clicking on the small X when hovering over the basket), then navigates to another page, the item is still shown. If the same user then goes to the actual basket-page, the basket is empty.

There seems to be a major flaw with the preview-basket in the header. Hope you can help.

Thanks
Sonic

#102090 Copied

Jack Richardson

Support staff

December 1, 2015 at 10:12

Hello,

We still can’t access the folder because of the error:
Error: Failed to retrieve directory listing

Please check it again.

Also I don’t see issues described with cart popup form.
I tried to delete a product, navigated to other page, and that product wasn’t theme, cart widget was empty.

Thank you.
Best regards,
Jack Richardson.

#102097 Copied

sonic

Participant

December 2, 2015 at 14:13

Hi Jack,

pls try now, i fixed it.

More important is the first problem I reported in my opening message. This problem still exists.

Thanks
Sonic

#102355 Copied

Eva Kemp

Support staff

December 2, 2015 at 16:34

Hello,

Unfortunately we are still getting the error when trying to open the folder:
Response: 550
Error: Failed to retrieve directory listing

Please check it with your hosting provider.

Regards,
Eva Kemp.

#102381 Copied

sonic

Participant

December 4, 2015 at 22:40

ok, now it works. sorry for the delay

#102850 Copied

Stan Russell

Participant

December 5, 2015 at 09:53

Hello sonic,

we have temporary disabled all third-party plugins on your site and cart widget started working correct. As Robert Hall said, please check your third-party plugins.

Regards,
Stan Russell.

#102873 Copied
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